Director, Marketplace Operations

Native

Director of Marketplace Operations for Native, overseeing supply-side operations for global on-demand marketplace. Managing performance metrics and iterating on contributor incentives and experiences.

Posted 7/8/2026full-timeRemote • 🇲🇽 MexicoLeadWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Build the Dispatch Model: Design and operate the core marketplace workflow from demand forecast to supply check, coverage gap, pricing or incentive intervention, route or task assignment, contributor acceptance, completion, validation, and payment.
Define how Native moves from open task availability toward structured dispatch, route bundles, assignment logic, and clear execution units.
Own Marketplace Health: Build the operating cadence and metrics for marketplace performance across supply to drive acquisition, engagement, and retention while meeting enterprise-level demands for coverage, reliability, making marketplace health visible by city, product, route, contributor cohort, and execution model.
Design Incentives and Pricing Mechanics: Own the operating logic for bonuses, dynamic pricing, route economics, activation incentives, completion incentives, weather interventions, geography premiums, and other mechanisms that shape contributor behavior.
Partner With Product & Engineering on Marketplace Tooling: Translate marketplace operations requirements into product workflows, user stories, dashboards, control panels, and app functionality.
Operate the Contributor Execution System: Build repeatable playbooks for public network, managed network, and supplier-led execution. Define how Native identifies execution risk, intervenes when coverage is off-track, reallocates work, activates backup supply, handles exceptions, and closes routes or campaigns with confidence.
Improve the Contributor Experience: Understand the contributor journey from available work to acceptance, collection, submission, feedback, incentive tracking, payment tracking, and claims. Reduce friction, improve trust, and ensure contributors understand what work is available, what it pays, what is expected, and where they stand.

Requirements

What you’ll need

Established Online/Offline Marketplace Experience: Demonstrated experience operating, improving, or scaling a marketplace business where independent gig economy workers accept and complete paid work through a mobile platform.
Supply-Demand Marketplace Mechanics: Deep understanding of how two-sided marketplaces balance demand and supply across geographies, time windows, worker availability, pricing, incentives, acceptance, completion, reliability, and cost.
Dispatch and Acceptance Systems: Experience with marketplace models where work is offered, accepted, routed, batched, sequenced, or dynamically allocated to a distributed worker base.
Worker Behavior and Incentive Design: Strong instincts for how gig workers make decisions: what makes them accept or reject work, how earnings visibility changes behavior, how trust affects retention, when incentives work, when they do not, and how timing, geography, friction, and communication affect completion.
Marketplace Performance Ownership: Experience owning operational metrics such as supply availability, demand coverage, acceptance rate, completion rate, fulfillment rate, worker productivity, reliability, retention, incentive efficiency, cost per completed unit, and marketplace contribution margin.
Analytical Operating Muscle: Ability to diagnose marketplace performance using data, not anecdotes. Must be comfortable working directly with dashboards, spreadsheets, cohort views, funnel metrics, and marketplace data to identify bottlenecks, test interventions, and improve performance. Fluency in SQL to configure robust A/B may be required.
Product Partnership: Experience working with Product and Engineering teams (particularly Strike Team-003) to turn marketplace operations problems into clear product requirements, workflow definitions, user stories, dashboards, control panels, and implementation priorities.
Execution Under Ambiguity: Ability to build while operating. Native is developing a new marketplace operating model, not inheriting a finished system. This person must be comfortable creating structure, playbooks, metrics, and tools while still supporting live execution.
Communication and Leadership: Ability to communicate at Director level with Operations, Product, Engineering, Finance, Marketing, and regional teams. Must be able to explain marketplace trade-offs clearly, make evidence-based recommendations, and drive alignment across functions.

Benefits

Comp & perks

Remote (must be based in Cape Town, Mexico City, or Bogotá)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SQLMarketplace Performance MetricsDispatch and Acceptance SystemsData AnalysisA/B Testing

Soft Skills

CommunicationLeadershipProblem-Solving