Operations

• Enable clients in TD Securities book of record systems to facilitate trading and settlement
• Own and manage business as usual processes associated with these systems
• Act as an SME for Client Static and SSI Data across multiple TDS Platforms
• Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting
• Understand and maintain automated solutions and bulk data setup capabilities
• Analyze and resolve exceptions from various reconciliation processes and automations
• Achieve an exceptional standard of error free processing by ensuring accurate inputting of data
• Respond and resolve customers' concerns using standard procedures
• Collaborate with internal stakeholders to review trade settlements, client reporting, and compliance activities
• Act as a first line of support for the team with Audit and Risk Review activities
• Play a key role in identifying and resolving operational risks through careful data analysis
• Continuously identify and implement improvements in existing processes
• Act as a lead for testing, verification, and implementation of system updates and enhancements
• Undertake project tasks as required and ensuring project deadlines are met
• Help build a positive, diverse and equitable work environment by promoting team effectiveness

TDS Operations Analyst II

• Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment
• Lead or support structured improvement projects focused on efficiency, cost reduction and service performance
• Support planned maintenance, inspection and servicing activities under supervision
• Assist with fault diagnosis, troubleshooting and repair activities using approved procedures
• Use diagnostic tools, systems and technical documentation to support equipment reliability
• Analyse service processes and identify opportunities to improve efficiency, quality and customer experience
• Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements)
• Collect and interpret operational data to support decision-making and performance improvement
• Work collaboratively with experienced engineers, supervisors and technical specialists
• Maintain accurate service records, reports and documentation
• Actively engage in technical training, safety programmes, coaching and performance feedback

Graduate – Service Operations

• Own the end-to-end planning and scheduling of tactical field visits for core client accounts
• Develop and maintain dynamic call files and deployment schedules, ensuring:
• - Optimal geographic routing and efficiency
• - Alignment to campaign objectives and client priorities
• - Full coverage of required outlets within agreed timelines
• Act as the central coordination point between Client Service Managers and Regional Sales Managers and Tactical Teams
• Manage resource allocation across core, flex and contractor field teams
• Coordinate briefing, deployment and tracking of all tactical campaigns
• Track and report on:
• - Coverage vs agreed schedules
• - Execution compliance and quality metrics
• - Campaign performance and ROI indicators
• Liaise closely with Field Managers

Senior Operations Executive

• Verification and quality control checking of payments processed by the team
• Completion of daily automated EFT payment report
• Managing daily deposit movements between Davy and partnering institutions
• Posting of deposit interest and query resolution
• Processing of FX transactions on behalf of clients
• Partnering with Group Risk and departmental risk teams to promote a strong risk culture
• Assisting team director with strategic projects and system developments
• Providing support to other members of the team and covering team members as required
• Operating in line with risk and compliance frameworks and associated policies

Banking Operations Associate

• The Senior Associate will be part of Operations Readiness for New Client On-boarding and will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management and support of User Acceptance Testing (UAT) (Model office Testing)
• Support the BA responsible for the Operations Readiness workstream of new client launches and conversions
• Design and implement global operating models
• Deliver quality Model Office/UAT testing for system enhancements, new operating models and connectivity for new client launches and conversions
• Build an Operational Implementation Program utilized for new client prospects.
• Possess a high level of knowledge of Transfer Agency Operations which includes product and service offerings; systems and processes
• Focus on operational efficiencies, being a solid advocate for change to support continued growth and overall evolution of the business.
• Work closely and provide support to Sales; Service Delivery; Client Services and various other key stakeholders.
• Attends due diligence, gap analysis and other relevant project meetings
• Analysis to support client-facing projects operational readiness
• Active participant in client project calls and Governance for operational readiness. May also lead client/internal workshops and calls.
• Actively participates in discussions, brainstorms, provides suggestions on courses of action, draws parallels from prior experience and helps team find paths to success
• Participation and Management of Workstream Meetings
• Liaises extensively with clients to establish exact requirements, agree solutions for global operation model
• Clearly documents requirements including workflows and holds workshops to determine solutions and get agreement internally and with clients.
• Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
• Thorough documentation throughout the project life cycle including of all required signoffs
• Issue tracking and management, ensuring that the appropriate stakeholders are in agreement with the resolution steps
• Design and Document the operating model
• Design and document the handoffs between locations
• Design the Model office strategy conversions
• Coordinates the Model office for large conversions with the Operational Teams
• Assists the Operations teams in the creation, maintenance and execution of model office test plans
• Provides clear reporting on the status of Model office
• Preparation of Non-Standard Process reports and facilitating their review with Risk and Compliance
• Support and interact with other business units involved in the project and coordinates the project team and activities.
• Works within the Transfer Agency Project Office structure and ensures that all standard templates are used and required resources are procured.
• Responds directly to client inquiries and concerns
• Conducts testing and research to provide accurate responses
• Improves the Onboarding process by streamlining reports, documenting checklists, processes and procedures.
• Quantifies the risks and determines potential workarounds to assist the team in prioritization
• Reviews conversion-related business requirements documents
• Provides feedback, clarifies requirements and assists the Conversion Business Analysts to ensure successful delivery of business needs enhancements
• Functions as the subject matter expert on business processes and procedures and the various applications utilized to support such processes
• Assists the conversion team in analyzing results of the conversion process
• Assists the Operations team in conversion reconciliations
• Analyzes post-conversion needs and processes specific to first 3 business days
• Supports post-conversion issues found during the warranty period
• Ownership, management and development of strong client relationships
• Develop and maintain a comprehensive New Client Onboarding playbook and ensure all tasks are delivered / completed on a timely basis.
• Work with the Operations management team to define new processes to support specific client requirements and execute strategies to completion.
• Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
• Continually develop expertise in all area of the business
• Seek opportunities to automate, standardize, and streamline the product / client implementation, tracking the process for Business Operations from the point of sale through back office implementation, providing a full audit trail of the entire implementation process.
• Delivery of presentations to potential new clients demonstrating why IFDS should be their strategic partner.

Senior Associate, Operations Readiness

• Lead the Middle Office Solutions (MOS) Trade Operations function across Europe, with full accountability for delivering a scalable, high-quality operating model supporting a diverse institutional client base.
• Shape and execute the strategic vision for Trade Operations, driving the evolution of the platform toward increased automation, standardisation, and operational excellence.
• Play a key role in defining the future state of the MOS offering, ensuring alignment with broader business growth objectives and market trends.
• Champion operational transformation initiatives, leveraging technology and process re-engineering to enhance efficiency, reduce manual intervention, and improve client outcomes.
• Partner with Product and Technology teams to design and deliver a differentiated, best-in-class proprietary middle office platform.
• Drive prioritisation and execution of the MOS development roadmap, ensuring continued innovation and competitive positioning.
• Act as a senior representative of the MOS platform in client engagements, contributing to business development efforts, client pitches, and solution design discussions.
• Build and maintain strategic client relationships, positioning MOS as a trusted partner and value-add solution for middle office outsourcing.
• Support revenue growth through expansion of services, optimisation of client operating models, and delivery of scalable solutions.
• Oversee the successful onboarding and integration of new clients, working closely with Data Operations and Integration teams to ensure seamless transition into the MOS platform.
• Ensure new mandates are delivered efficiently, with a strong focus on scalability, standardisation, and time-to-market.
• Establish and maintain a robust risk and controls framework across all Trade Operations processes, ensuring alignment with best practices and regulatory expectations.
• Partner with Internal Audit and Quality Control functions to continuously enhance governance standards and operating discipline.
• Ensure effective escalation and management of risk events across both onshore and outsourced locations.
• Drive global standardisation of processes, controls, and operating models to enhance consistency, scalability, and efficiency across the MOS platform. Identify and implement continuous improvement initiatives that strengthen service delivery and reduce operational risk.
• Lead, develop, and inspire a high-performing, multi-location team, fostering a culture of accountability, innovation, and client focus.
• Own strategic workforce planning, succession planning, and leadership development within the Trade Operations function.
• Provide mentorship and strategic guidance to senior team members, including the Vice President, to strengthen leadership depth and operational execution.

Senior Vice President – Middle Office Solutions, Trade Operations

• Lead and scale post-purchase operations across multiple eCommerce marketplaces and channels.
• Oversee Customer Service, Order Management, and Fraud Operations.
• Ensure high-quality customer support and communication across all channels.
• Manage fulfilment-related issues, escalations, and operational coordination.
• Support fraud monitoring, reporting, and escalation processes.
• Collaborate with cross-functional teams for operational improvements.
• Produce and present monthly reports on customer service KPIs and team performance.

Customer Operations Manager

• Own end-to-end operational delivery across the full client lifecycle, including onboarding and KYC, trading and settlements, asset servicing, portfolio administration, reporting and client communications
• Lead and integrate our core operational activities into a single, cohesive operating model and centre of excellence
• Embed data, digital and technology capabilities within operational teams, ensuring tools, automation, and data-driven solutions are effectively adopted and owned within the business to enhance efficiency, scalability, and client outcomes
• Drive operational excellence through standardisation, process optimisation, automation, and continuous improvement
• Provide strong leadership, including coaching and developing senior leaders, building robust succession pipelines, and delivering sustained high performance. Foster a culture of accountability, collaboration, and continuous improvement, while ensuring clear alignment with business strategy and client outcomes.
• Ensure best in class service delivery aligned to client outcomes, regulatory requirements, and agreed service levels
• Define and oversee operational performance management, including KPIs, SLAs, quality, volumes, and turnaround times
• Lead operational capacity planning, workforce management, and productivity optimisation
• Partner with Digital & Data and IT to improve operational processes and enable digitised client journeys
• Ensure operational readiness and effective adoption of transformation and change initiatives
• Own operational cost efficiency and performance optimisation outcomes
• Partner with the Head of 1LOD Risk to embed operational risk management, controls, and resilience into day-to-day operations
• Provide transparent reporting and escalation on operational performance, risks, and issues
• Ensure full compliance with Central Bank of Ireland (CBI) requirements and other applicable regulatory frameworks (e.g., MiFID II, AIFMD, UCITS as relevant).
• Act as a key contact for internal and external audits, regulatory inspections, and due diligence processes.

Head of Operations

• Partner with the License Operations & Entity leadership team to define and execute Kraken’s license operations strategy — balancing operational excellence with commercial outcomes and product launches.
• Build business and operational models that support and maintain new product launches, market entries, and licensing pathways.
• Translate regulatory milestones into tangible business opportunities (e.g., new services, expanded client offerings, or passporting advantages).
• Identify and evaluate strategic partnerships and outsourcing arrangements that enhance scalability or regulatory efficiency.
• Execute operational model across EU MiCAR, and other Payward/Kraken Legal Entities including product launches, regulatory examinations, MI generation and commercial initiatives.
• Drive end-to-end execution of EU MiCAR, and other entities regulatory projects and Product Launches, coordinating across Product, Legal, Risk, Compliance, and Finance.
• Identify, deploy, and leverage generative AI tools (e.g., ChatGPT, Claude) to streamline workflows, automate operational processes, and enhance efficiency, decision-making, and scalability across regulatory and commercial initiatives.
• Analyze and research developing regulatory regimes and provide strategic recommendations with cross-functional input.
• Support regulatory deliverables, submissions, and communications with supervisors.
• Support the preparation of Board and Committee materials, including regulatory updates, operational MI, outsourcing oversight reporting, and strategic initiatives for regulated entities.
• Coordinate governance cycles across large CBI-regulated entities, ensuring timely escalation, approvals, action tracking, and alignment with Board, Risk, Compliance, and Audit Committee requirements.
• Drive effective governance and stakeholder engagement by maintaining governance calendars, supporting Board reporting processes, and ensuring regulatory obligations and decision-making forums operate efficiently across multiple jurisdictions.
• Prepare executive and Board-level reporting that translates regulatory, operational, and commercial developments into clear risk, performance, and strategic insights for senior leadership and non-executive directors.
• Oversee, advise and support all parties in the performance of all ongoing monitoring and periodic reviews of Outsourcing arrangements to include Third Party engagements.
• Measure performance of outsourced service providers to agreed SLA, key performance indicators and track on a regular basis and maintain records of these outsourcing oversight activities.
• Ensure accurate and timely assessment reports, trend analysis and feedback is provided to the Compliance and Risk Committee.
• Assist in ensuring third-party risk management and outsourcing policies and procedures adhere to regulatory standards. Responsible for keeping up to date with changing regulations in relevant jurisdictions and application of knowledge to the role. Coordinate with Compliance, Operational Risk and internal /external audit to meet group and regulatory requirements.
• Act as point of contact for outsourcing related queries and provide guidance and training in line with third party management and outsourcing policy, procedures and regulations to the internal clients and stakeholders.
• Assess proposed new engagements and maintain records of these outsourcing oversight activities, and participate in client due diligence, RFPs or external third-party provider assessments as required.
• Act as the central point of integration between regulatory strategy and operational execution.
• Lead cross-functional working groups, manage dependencies, and drive visibility across leadership on progress, risks, and opportunities.
• Support commercial and product teams in understanding MiCAR constraints and opportunities when designing new offerings.
• Deliver strategic updates and performance insights to executives and the board, linking regulatory progress to market positioning.

License Operations & Strategy Manager

• Provide leadership, direction and focus to ensure operational excellence for manufacturing facilities
• Responsible for managing a team of Directors of Operations
• Champions quality policy and vision
• Accountable for quality standards across the product category
• Champions continuous improvement activities
• Collaborates with colleagues to identify best practices and drives policies across operations
• Leads and manages the annual budget planning process
• Provides in-depth analysis of financial performance of manufacturing facilities

Vice President – Operations

• Accountable and responsible for the holistic performance of a partner or service or language
• Enable and oversee a strong operational environment for your partners and services and ensure high quality support for the community from your partners
• Set up for success your partner / service to deliver exceptional quality support to our community
• Prioritise high impact focus areas with your partner/service in line with the company strategy
• Actively work with core internal functions such as Quality, Workforce planning, Training to understand insights on performance and based on them, action within your partner / service
• Act as a single point of contact, representing your partner / service across Delivery and CS
• Present & report up on performance & progress to leadership across Delivery and CS
• Hold partners accountable for the delivery of Airbnb goals
• Own end to end the operationalization and successful adoption of new initiatives, projects and changes that impact your partner or service or language
• Input collectively with other ROMs to Sr Management and into the global delivery business reviews to provide a complete performance narrative to our leadership
• Collaborate with your peers to ensure consistency & scalability in Global Delivery
• Identify and drive partner and service level continuous improvement opportunities that enhance performance, both day to day tactical and strategic forward looking
• Collect feedback and be the voice of our community and partners to improve performance and optimize processes for the partner, service and global community
• Collaborate with internal function such as BPI, PMO, Product on the launch of initiatives, projects and changes to bring improvements to your partner or service and mitigate potential risks

Partner Operations Manager

• Support the commercial function in commercially optimising vertical site performance to drive revenue, leveraging AI agents and automated workflows to monitor performance, surface opportunities, and execute optimisations at a speed and scale not achievable manually.
• Coordinate campaigns across all channels on all verticals, ensuring offers, promotions, and operator content are accurate, live, and optimised for user intent, using AI-assisted tooling to check consistency, flag anomalies, and maintain accuracy across a high volume of live content.
• Actively coordinate internal processes with the Commercial Operations Engineer to ensure promotions are published accurately and on time across all relevant channels including supervising AI-driven publishing workflows and validating their outputs before content goes live.
• Liaise with content teams to ensure offers are reflected correctly across all relevant content and pages, using AI tools to cross-reference live content against current operator data and flag discrepancies for human review.
• Support campaign execution across verticals, ensuring optimisation for user intent throughout, applying AI-generated insight and automated outputs as inputs to commercial decisions, while applying your own judgement to validate and act on them.
• Monitor live AI agents across all commercial workflows on a day-to-day basis, taking ownership of their outputs and ensuring they are accurate, timely, and aligned with commercial objectives, this is a supervision role as much as an execution role, and you are accountable for what the agents produce.
• Execute tasks within established AI-powered workflows, maintaining the standard of output quality defined by commercial leadership, understanding that your primary responsibility is ensuring automated outputs meet the bar before they have any commercial or user-facing impact.
• Participate in user testing of new workflows and agent features, providing structured commercial feedback to the Commercial Operations Engineer, including identifying where agent behaviour is misaligned with commercial intent, where outputs require too much correction, and where automation is adding genuine value.
• Serve as the first line of quality review for all AI and workflow-driven outputs, ensuring accuracy, consistency, and compliance before content reaches live environments, you are the human check between automated production and live publishing, and that responsibility is taken seriously in this role.
• Assist the Commercial Operations Engineer in overseeing QA across all commercial channels, maintaining high standards, including developing a working understanding of where AI tools are reliable, where they are prone to error, and how to review their outputs efficiently and rigorously.
• Ensure all campaigns and commercial operations activity, including those produced or assisted by AI agents, adhere to industry policies, regulatory requirements, and advertising best practices. Automated origin does not reduce compliance obligation.
• Report on revenue generated from campaigns and optimise accordingly in coordination with the Commercial Operations Engineer and commercial leadership, using AI-assisted reporting tools to aggregate and surface data, while applying commercial judgement to interpret results and recommend actions.
• Monitor Slack channels and workflow dashboards to identify and resolve operational issues as they arise — including detecting when an AI agent is producing incorrect, inconsistent, or stalled outputs, and escalating or resolving those issues promptly.
• Maintain communication with commercial leadership to ensure expectations are met and issues are escalated promptly.
• Coordinate closely with the Commercial Operations Engineer on workflow updates and new deployments, translating operational changes into day-to-day commercial actions.
• Uses AI-enabled tools, including Claude, Lovable, n8n, JIRA, Confluence, Bloomreach, and Snowflake, to support research, campaign execution, and reporting, improving efficiency and quality while applying professional judgement and human review.

Commercial Operations Specialist

• Design, develop, and optimize ETL pipelines to support reconciliation processes and ensure accurate data movement across systems.
• Analyze complex data sets to identify discrepancies, resolve data quality issues, and implement solutions for improved data accuracy.
• Collaborate with business analysts, data engineers, and stakeholders to gather requirements and translate them into technical specifications.
• Monitor and troubleshoot ETL jobs, proactively identifying and resolving performance bottlenecks or failures.
• Document ETL processes, data flows, and business rules to ensure transparency and knowledge sharing within the team.
• Contribute to automation initiatives to enhance efficiency and reduce manual intervention in reconciliation workflows.
• Stay current with industry best practices and emerging technologies in ETL, data integration, and reconciliation.

Senior Systems Operations & Admin Associate

• **About the role **
• An exciting opportunity has opened up in as a Pensions Operations Specialist in our Private Clients division.
• The Pensions Operations Specialist will manage the end-to-end pension transfer process from a front-office perspective, ensuring accuracy, efficiency, and compliance. This role involves preparing working closely with advisers and CSEs in relation to documentation, tracking transfer requests, and providing management information (MI) to support business decisions.
• In the role, the successful candidate will:
• __Transfer Process Ownership:__
• **Manage pension transfer-in (FO)**
• - On receipt of signed information mandate, gather pension schedule, to include information on fees, bonus, penalties and underlying investments if available.
• - Liaise with advisers to ensure transfer is in best interest of client.
• - Issue transfer paperwork to advisors and collect same for further transmission to external providers. At the same time, query if PAO exists.
• - Chase and provide weekly updates to advisers on status, even if no progression.
• - Once all paperwork and requirements are met, including the setup of receiving pension scheme, pass file to Pension Operations Team.
• **Managing Pension Transfer Out (FO)**
• - Review instructions received and if in specie requested, liaise with adviser and IA.
• - Work with IA and advisor if assets need to be liquidated.
• - Ensure pro rata fees are charged on accounts before transferring out.
• - Keep client informed of process, any requirements and potential timeline.
• - Prepare transfer packs and ensure all documentation is complete and compliant.
• - Draft templates for client signatures and coordinate with advisers for timely execution.
• __Tracking & Reporting:__
• - Maintain accurate records of all transfer requests and monitor progress to completion.
• - Provide MI to management on
• - Pension transfer Funds Under Management (FUM) in pipeline.
• - Transfer turnaround times and process efficiency.
• __Stakeholder Coordination:__
• - Liaise with advisers, operations teams, and external providers to resolve queries and ensure smooth transfer execution.
• - Escalate issues promptly and propose solutions to minimize delays.
• __Compliance & Quality Assurance:__
• - Ensure all transfers adhere to regulatory requirements and internal policies.
• - Work closely witb pensions technical team and Client suitability team to ensure consistency of advice on pension transfers.
• - Conduct quality checks on documentation and data accuracy.

Pensions Operations Specialist

• Monitoring of Intraday inward funds processing streams
• Performing bank reconciliations and resolving discrepancies
• Proactive trouble shooting in new and existing markets
• Clarification of client / front office instructions
• Handover and receipt of Operations activities within Currenxie group
• Monitoring client beneficiary instructions within our validation engine
• Monitoring and interacting with outward payment processing flows when required within our payments engine
• Supporting stakeholders in responding to Payment enquiries, Requests for Information, and investigations
• Exceptions management for all non-standard transactions
• Assist the trading team with international treasury management
• Support Operations projects, processes, and initiatives

Senior Operations Analyst

• Help shape and implement the go-to-market strategy in your region of focus, drive annual and quarterly planning and target setting, conduct independent analysis of the business, gather insights, make compelling recommendations to GTM and GTMOps leadership, and drive change management to improve the business in line with Sales Lead priorities.
• Own territory carving, territory updates, quota-setting analysis, and other data-driven priorities in planning and execution of the business.
• Help lead Forecasting and business inspection cadence.
• Spearhead complex change management initiatives that improve the performance of the business.
• Act as regional representative with other Sales Ops functions: sales compensation, pricing, and deal desk.
• Build analytical dashboards in Google Sheets or Looker to drive strategic business decisions.
• Work in a highly collaborative manner to drive strategy, revenue growth and scalable operations with various stakeholders across our Go-To-Market functions (e.g. Sales, Account Management, Sales Development, Customer Success, Growth, Marketing), GTMOps teams (Sales Ops, Systems & Process, Pipeline Operations, Enablement), and occasionally our Product team.

Senior Sales Operations Business Partner

• The CAS will proactively manage all aspects of assigned customer's demand stream with ADI.
• Collaborates closely with Global Ops, Planning, and the Sales Team on a day-to-day basis.
• The CAS manages all pricing needs of the customers providing quotations, managing pricing contracts, and coordinating worldwide.

Customer Account Specialist, Customer Operations

• Support the commercial function in commercially optimising vertical site performance to drive revenue across all channels
• Act as the primary operational owner of commercial operational processes across all verticals
• Conduct ongoing competitor analysis, develop new commercial process and agentic workflow ideas, and collaborate with product and marketing teams
• Collaborate with commercial leadership to set, manage, and monitor BAU processes, KPIs, and OKRs
• Leverage AI to enhance internal software and tooling to build effective, transparent internal processes across commercial operations
• Identify inefficiencies and bottlenecks across commercial operations and design structured solutions
• Own the design and deployment of operational workflows that reduce manual effort and improve output quality and consistency across the commercial team
• Develop and maintain playbooks and performance standards for all commercial workflows
• Coordinate with sales and commercial leadership on operational prioritisation and workflow sequencing
• Lead the identification and scoping of agentic automation opportunities across commercial operations
• Own and build the full development lifecycle for commercial agents across all commercial operations
• Ensure quality, accuracy, and commercial alignment of all automated outputs
• Iterate on agent performance post-deployment based on commercial data, stakeholder feedback, and operational signals
• Establish and oversee QA processes across all commercial operations workflows
• Generate, analyse, and present operational KPI reports to senior stakeholders
• Monitor workflow and agent performance, surfacing actionable recommendations to commercial leadership
• Operate as the internal expert on AI-enabled tools including Claude, Lovable, and others

Commercial Operations Engineer

• Verify a number of CDD requirements for clients at onboarding, period review and ad-hoc events
• Utilize various independent online sources to obtain requisite information to suffice the UK/Ireland CDD requirements
• Understand the client risk assessment and be able to apply the appropriate level of due diligence to the client
• Achieve exceptional quality of AML analysis via information/documentation review and accurate data entry
• Conduct client outreach via both emails and phone calls
• Liaise with internal stakeholders on queries/suspension of codes on trading systems
• Assist in the audit and regulatory exam processes by gathering data for internal auditors and other control areas
• Be actively engaged in identifying opportunities for process improvement and enhancing efficiencies

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