Operations

• Management of the overall Operations Incident review process including the weekly and fortnightly review meetings, Synergie Life management and reporting
• Contribute to the ongoing improvement of Operations standards, policies and procedures regarding the safe operation of the electricity system
• Support the introduction new Operations policies, standards, and procedures
• Produce Operations Content for the Monthly Safety Briefing
• Provide support for Storms and other Emergencies
• Contribute to the investigation of Operations Incidents and complete Actions arising from Operations Incident Investigation outcomes as Required
• Support as required front line operations teams at the full range of Voltages from a policy and operations safety perspective
• Support and carry out Operations and Maintenance Risk Assessments as required

Operations Policy and Safety Team Member

• Leading daily operations across Inbound, Outbound, Inventory Control, Spares, and Decommissioning functions.
• Managing operational performance, productivity, and service delivery across multiple shifts.
• Ensuring customer SLAs, KPIs, and contractual obligations are achieved.
• Driving continuous improvement initiatives to enhance efficiency, quality, and customer satisfaction.
• Building strong relationships with customers and acting as the primary operational contact.
• Leading operational review meetings and presenting performance reports and KPI updates.
• Monitoring productivity, inventory accuracy, labour utilisation, order accuracy, and service performance.
• Managing workforce planning and resource allocation to meet operational demand.
• Developing, coaching, and supporting Supervisors, Team Leaders, and operational teams.
• Promoting a positive culture focused on accountability, teamwork, safety, and engagement.
• Ensuring compliance with company procedures, customer requirements, and health and safety standards.
• Leading accident investigations, risk assessments, audits, and corrective actions where required

Operations Manager

• Plan, arrange, monitor, and control all aspects of distribution planning
• Support haulage planning across national routes
• Ensure compliance with company quality policies and objectives, maintaining KPIs
• Carry out general administrative duties, including event management, invoicing, filing, handling queries, claims, and cost checking in line with departmental requirements
• Respond promptly to general enquiries, escalating issues where necessary
• Communicate effectively with internal and external customers, drivers, suppliers, and other offices
• Maximise the efficient utilisation of the vehicle fleet
• Prepare accurate documentation for the warehouse team to support the timely loading and offloading of cargo
• Produce reports and KPIs as required
• Undertake any other duties as reasonably requested by management

Operations Assistant

• This is an analytical and multi-faceted role that requires the team member to be able to analyze and maintain a range of complex bank loan security types and lifecycle events in support of loan agency administrative functions and documentation preparation.
• Manage multiple clients with portfolios of a syndicated and/or bilateral deal portfolio of 50-100 facilities, and all activities associated therewith to properly maintain client’s portfolio.
• Management of a team of 5-10 portfolio managers
• Support and administer a syndicated and/or bilateral loan portfolio
• Ability to read credit agreements preferred, support software processes
• Oversee and monitor the accurate processing new drawdowns, pay downs, and fees for syndicated and bilateral deals
• Ensure all monies due and payable collected and/or reconciled
• Coordinate funding requirements with Treasury Desk for managed loan portfolio
• Full oversight of invoicing and remittance processing
• Maintain standard processes within a robust control environment, with an eye to continually improve or modify same to support assigned clients
• Support conduct training of new hires in standard processes including those without experience in loan servicing or portfolio management

Vice President – Loan Operations

• Manage and support rollout of global Loan procedures.
• Plan, schedule and manage the daily Loan workflows of all client relationships.
• Charge of relationship management of Citco Loans Clients.
• Support month-end close processes and review accuracy of month end packages/binders.
• Oversee loan-related vendor relationships.
• Liaise with clients regarding SLAs and deadlines, ensuring delivery in an accurate and timely manner.
• Actively work with multiple departments across the firm to drive results and deliverables.
• Act as an escalation contact for clients.
• Develop, adhere and maintain targets concerning staffing: production and productivity.
• Ensure all staff are appropriately trained and conduct interviews and performance evaluations.
• Liaise and coordinate with Integration Team on onboarding of new loan clients.
• Escalate potential operational risks.
• Participate in and lead projects that may be defined from time to time in connection with the continuing expansion and evolution of the business.
• Participate in managerial functions.
• Any other functions required as part of the business of the Company.

AVP – Loan Operations

• Serve as the primary trust operations contact for EMEA and international teams supporting our customers, prospects, and partners
• Handle inbound security requests including security questionnaires, and customer-initiated assessments — using and enhancing AI-assisted assurance tooling to improve response speed, accuracy, and consistency
• Help build and maintain the knowledge base that powers AI-assisted responses, keeping control mappings current and continuously improving answer quality against Absolute’s actual control environment
• Partner with Sales, Customer Success, Engineering, and Legal to support deals involving security review cycles
• Support customer trust reviews, due diligence activities, and regional customer trust escalations
• Track and report on regional assurance performance metrics
• Support the execution of an internal IT control self-assessment program, conducting assessments of technical, administrative, and physical controls and contributing observations on their design and effectiveness
• Coordinate external audit engagements (SOC 2, ISO 27001, and others), liaising with third-party auditors and ensuring audit artifacts are well-organized and submitted on time
• Perform periodic gap assessments against relevant frameworks and contribute to remediation planning
• Support GDPR and regional regulatory compliance requirements
• Maintain regular reporting on compliance posture, audit risk, and audit-related change management for team leadership and key stakeholders
• Participate in and help advance Absolute’s risk management program, including risk identification, assessment, and treatment activities
• Contribute to risk reporting and escalate issues to team leadership as appropriate
• Support vendor risk management activities, including assessing new vendors and coordinating re-assessments on a risk-tiered schedule
• Complete vendor security assessments received from Absolute’s own suppliers and partners
• Track remediation of identified vendor issues and maintain vendor assurance records
• Collaborate across teams to maintain accurate, current policies, standards, processes, and operating procedures, including process-flow diagrams and SOPs
• Identify and flag opportunities to reduce manual effort, improve audit readiness, and close gaps between requirements and how the business operates
• Support AI-assisted workflows and operational efficiency initiatives
• Drive regional process improvement initiatives and maintain operational metrics and reporting

International Trust Operations Manager

• Support new customer onboarding, transaction monitoring, and customer service operations
• Ensure a high standard of client experience throughout the onboarding process
• Own every issue through to resolution, maintaining clear communication with clients
• Monitor customer transaction activity and escalate concerns for further review
• Maintain accurate records in onboarding and transaction monitoring systems
• Provide guidance on payments-related queries and support resolution of issues

Operations Analyst

• Support the Head of Operations & Services in maintaining the highest operational standards across the Village.
• Focus on supporting the delivery of Traffic Management, Security, Service Yard Operations, Health & Safety, Compliance, and Contractor Management.
• Ensure a safe, secure, compliant, and welcoming environment for guests, brands, employees, and contractors.
• Work closely with the Operations Team and contracted service providers to ensure operational excellence and regulatory compliance across the Village.

Assistant Operations – Services Manager

• Serve as the trusted, proactive Field Operations partner to the META regional leadership team.
• Actively diagnose business health, anticipate blind spots, and deliver targeted interventions that empower the sales team to maximize pipeline conversion and exceed revenue goals.
• Lead the go-to-market planning cycle for the META region, optimizing territory coverage, quota allocation, and resource mapping.
• Own and optimize the operational cadences for weekly forecasting, pipeline health checks, and quarterly business reviews (QBRs).
• Design, modify, and maintain advanced business assets and dashboards.
• Extract key metrics to provide insightful commentary that drives the sales narrative across all regular operational reviews.
• Synthesize complex datasets into concise, high-impact narratives to support the annual GTM exercise and executive level presentations and QBRs.
• Identify systemic roadblocks and leverage data automation to streamline day-to-day operations.
• Partner daily with the broader GTM Operations team, Deal Desk, HR, Finance, and Marketing to align regional execution with overall company strategic drivers.

Senior Analyst, EMEA Field Operations

• Lead and manage the BenOps team.
• Own error and issue management for escalated customer queries.
• Drive process improvement and automation.
• Oversee new business administration and set up employer schemes.
• Support scheme renewals and policy event administration.
• Act as a first line of investigation for support queries.
• Partner across the business on new product launches and provider relationships.
• Lead strategic projects that will accelerate BenOps capability.

Operations Manager – Life, Health & Pensions

• Manage the EMEA MT RDex (Regional Deliver Excellence) team and coordinate the successful build and application of Distribution & Transportation capabilities across the EMEA MT Deliver Network.
• Provide leadership, guidance and mentorship to the Johnson&Johnson EMEA MT Regional Deliver Excellence team.
• Focused strategic and functional leadership of the EMEA MedTech Deliver Excellence team to support the EMEA MT Deliver operations team.
• Enable a culture of continuous improvement and support of key EMEA MT Deliver strategic initiatives through training, process maturity assessments, value stream mapping and capability building.
• Partner with E2E SC to shape and develop the Value-Added Services strategy for MT Deliver in the EMEA region.

Regional Deliver Excellence Leader – Distribution and Transportation Operations

• Support the creation and optimisation of Amazon Sponsored Ads campaigns.
• Assist in the setup and monitoring of Amazon DSP (programmatic) activity.
• Help prepare performance reports for clients on a regular basis.
• Analyse campaign and account performance with guidance from senior team members.
• Conduct research using internal and third-party tools to identify growth opportunities.
• Support the wider team in delivering strong results across client accounts.
• Assist in preparing materials for client meetings and communications.
• Continuously learn about marketplace trends, tools, and best practices.

Digital Advertising Operations Executive

• Service a portfolio of high value clients by processing and managing lending and trade finance transactions accurately
• Build and maintain effective relationships with clients, front office, legal, internal and external partners
• Review, authorize and perform secondary checks on transactions as required
• Interpret and apply lending agreements, trade finance documentation, ICC rules and relevant internal policies
• Identify, escalate and help resolve non-standard, complex or high-risk transactions
• Support complex client transactions and structures across lending and trade finance products
• Research and investigate operational issues
• Contribute to and lead process improvement, automation and documentation initiatives
• Provide guidance, knowledge sharing and cross-functional support to team members
• Prioritize and manage workload effectively

Operations Analyst III

• Enable clients in TD Securities book of record systems to facilitate trading and settlement
• Own and manage business as usual processes associated with these systems
• Act as an SME for Client Static and SSI Data across multiple TDS Platforms
• Lead daily operational tasks, ensuring timely and accurate data validation, data entry, reconciliation, and reporting
• Understand and maintain automated solutions and bulk data setup capabilities
• Analyze and resolve exceptions from various reconciliation processes and automations
• Achieve an exceptional standard of error free processing by ensuring accurate inputting of data
• Respond and resolve customers' concerns using standard procedures
• Collaborate with internal stakeholders to review trade settlements, client reporting, and compliance activities
• Act as a first line of support for the team with Audit and Risk Review activities
• Play a key role in identifying and resolving operational risks through careful data analysis
• Continuously identify and implement improvements in existing processes
• Act as a lead for testing, verification, and implementation of system updates and enhancements
• Undertake project tasks as required and ensuring project deadlines are met
• Help build a positive, diverse and equitable work environment by promoting team effectiveness

TDS Operations Analyst II

• Learn and apply mechanical, electrical or electronic engineering skills on Caterpillar and associated equipment
• Lead or support structured improvement projects focused on efficiency, cost reduction and service performance
• Support planned maintenance, inspection and servicing activities under supervision
• Assist with fault diagnosis, troubleshooting and repair activities using approved procedures
• Use diagnostic tools, systems and technical documentation to support equipment reliability
• Analyse service processes and identify opportunities to improve efficiency, quality and customer experience
• Support continuous improvement initiatives (e.g. Lean, waste reduction, standardisation, digital process improvements)
• Collect and interpret operational data to support decision-making and performance improvement
• Work collaboratively with experienced engineers, supervisors and technical specialists
• Maintain accurate service records, reports and documentation
• Actively engage in technical training, safety programmes, coaching and performance feedback

Graduate – Service Operations

• Own the end-to-end planning and scheduling of tactical field visits for core client accounts
• Develop and maintain dynamic call files and deployment schedules, ensuring:
• - Optimal geographic routing and efficiency
• - Alignment to campaign objectives and client priorities
• - Full coverage of required outlets within agreed timelines
• Act as the central coordination point between Client Service Managers and Regional Sales Managers and Tactical Teams
• Manage resource allocation across core, flex and contractor field teams
• Coordinate briefing, deployment and tracking of all tactical campaigns
• Track and report on:
• - Coverage vs agreed schedules
• - Execution compliance and quality metrics
• - Campaign performance and ROI indicators
• Liaise closely with Field Managers

Senior Operations Executive

• Verification and quality control checking of payments processed by the team
• Completion of daily automated EFT payment report
• Managing daily deposit movements between Davy and partnering institutions
• Posting of deposit interest and query resolution
• Processing of FX transactions on behalf of clients
• Partnering with Group Risk and departmental risk teams to promote a strong risk culture
• Assisting team director with strategic projects and system developments
• Providing support to other members of the team and covering team members as required
• Operating in line with risk and compliance frameworks and associated policies

Banking Operations Associate

• The Senior Associate will be part of Operations Readiness for New Client On-boarding and will be required to demonstrate a comprehensive knowledge of the Funds Industry and take a lead role in the management and support of User Acceptance Testing (UAT) (Model office Testing)
• Support the BA responsible for the Operations Readiness workstream of new client launches and conversions
• Design and implement global operating models
• Deliver quality Model Office/UAT testing for system enhancements, new operating models and connectivity for new client launches and conversions
• Build an Operational Implementation Program utilized for new client prospects.
• Possess a high level of knowledge of Transfer Agency Operations which includes product and service offerings; systems and processes
• Focus on operational efficiencies, being a solid advocate for change to support continued growth and overall evolution of the business.
• Work closely and provide support to Sales; Service Delivery; Client Services and various other key stakeholders.
• Attends due diligence, gap analysis and other relevant project meetings
• Analysis to support client-facing projects operational readiness
• Active participant in client project calls and Governance for operational readiness. May also lead client/internal workshops and calls.
• Actively participates in discussions, brainstorms, provides suggestions on courses of action, draws parallels from prior experience and helps team find paths to success
• Participation and Management of Workstream Meetings
• Liaises extensively with clients to establish exact requirements, agree solutions for global operation model
• Clearly documents requirements including workflows and holds workshops to determine solutions and get agreement internally and with clients.
• Proactive identification and management of project risks, ensuring that the appropriate measures are taken to ensure that all stakeholders have an appropriate appreciation of the key risks and that the required steps to mitigate these risks are completed.
• Thorough documentation throughout the project life cycle including of all required signoffs
• Issue tracking and management, ensuring that the appropriate stakeholders are in agreement with the resolution steps
• Design and Document the operating model
• Design and document the handoffs between locations
• Design the Model office strategy conversions
• Coordinates the Model office for large conversions with the Operational Teams
• Assists the Operations teams in the creation, maintenance and execution of model office test plans
• Provides clear reporting on the status of Model office
• Preparation of Non-Standard Process reports and facilitating their review with Risk and Compliance
• Support and interact with other business units involved in the project and coordinates the project team and activities.
• Works within the Transfer Agency Project Office structure and ensures that all standard templates are used and required resources are procured.
• Responds directly to client inquiries and concerns
• Conducts testing and research to provide accurate responses
• Improves the Onboarding process by streamlining reports, documenting checklists, processes and procedures.
• Quantifies the risks and determines potential workarounds to assist the team in prioritization
• Reviews conversion-related business requirements documents
• Provides feedback, clarifies requirements and assists the Conversion Business Analysts to ensure successful delivery of business needs enhancements
• Functions as the subject matter expert on business processes and procedures and the various applications utilized to support such processes
• Assists the conversion team in analyzing results of the conversion process
• Assists the Operations team in conversion reconciliations
• Analyzes post-conversion needs and processes specific to first 3 business days
• Supports post-conversion issues found during the warranty period
• Ownership, management and development of strong client relationships
• Develop and maintain a comprehensive New Client Onboarding playbook and ensure all tasks are delivered / completed on a timely basis.
• Work with the Operations management team to define new processes to support specific client requirements and execute strategies to completion.
• Handle and resolve complex or unusual operational and managerial problems that are referred from above and below
• Continually develop expertise in all area of the business
• Seek opportunities to automate, standardize, and streamline the product / client implementation, tracking the process for Business Operations from the point of sale through back office implementation, providing a full audit trail of the entire implementation process.
• Delivery of presentations to potential new clients demonstrating why IFDS should be their strategic partner.

Senior Associate, Operations Readiness

• Lead the Middle Office Solutions (MOS) Trade Operations function across Europe, with full accountability for delivering a scalable, high-quality operating model supporting a diverse institutional client base.
• Shape and execute the strategic vision for Trade Operations, driving the evolution of the platform toward increased automation, standardisation, and operational excellence.
• Play a key role in defining the future state of the MOS offering, ensuring alignment with broader business growth objectives and market trends.
• Champion operational transformation initiatives, leveraging technology and process re-engineering to enhance efficiency, reduce manual intervention, and improve client outcomes.
• Partner with Product and Technology teams to design and deliver a differentiated, best-in-class proprietary middle office platform.
• Drive prioritisation and execution of the MOS development roadmap, ensuring continued innovation and competitive positioning.
• Act as a senior representative of the MOS platform in client engagements, contributing to business development efforts, client pitches, and solution design discussions.
• Build and maintain strategic client relationships, positioning MOS as a trusted partner and value-add solution for middle office outsourcing.
• Support revenue growth through expansion of services, optimisation of client operating models, and delivery of scalable solutions.
• Oversee the successful onboarding and integration of new clients, working closely with Data Operations and Integration teams to ensure seamless transition into the MOS platform.
• Ensure new mandates are delivered efficiently, with a strong focus on scalability, standardisation, and time-to-market.
• Establish and maintain a robust risk and controls framework across all Trade Operations processes, ensuring alignment with best practices and regulatory expectations.
• Partner with Internal Audit and Quality Control functions to continuously enhance governance standards and operating discipline.
• Ensure effective escalation and management of risk events across both onshore and outsourced locations.
• Drive global standardisation of processes, controls, and operating models to enhance consistency, scalability, and efficiency across the MOS platform. Identify and implement continuous improvement initiatives that strengthen service delivery and reduce operational risk.
• Lead, develop, and inspire a high-performing, multi-location team, fostering a culture of accountability, innovation, and client focus.
• Own strategic workforce planning, succession planning, and leadership development within the Trade Operations function.
• Provide mentorship and strategic guidance to senior team members, including the Vice President, to strengthen leadership depth and operational execution.

Senior Vice President – Middle Office Solutions, Trade Operations

• Lead and scale post-purchase operations across multiple eCommerce marketplaces and channels.
• Oversee Customer Service, Order Management, and Fraud Operations.
• Ensure high-quality customer support and communication across all channels.
• Manage fulfilment-related issues, escalations, and operational coordination.
• Support fraud monitoring, reporting, and escalation processes.
• Collaborate with cross-functional teams for operational improvements.
• Produce and present monthly reports on customer service KPIs and team performance.

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