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Kota

Operations Manager – Life, Health & Pensions

Kota

Operations Manager overseeing the BenOps team at Kota, focusing on customer experience, provider relationships, and process improvement within hybrid work structure.

Posted 7/1/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing teams and driving process improvements within the BenOps domain, with a focus on customer-centric solutions and effective use of AI tools.

Highest-signal resume keywords
APA Qualified in Pension, Health and Life InsuranceTeam Management ExperienceOperational Management of Complex WorkstreamsCustomer-First Problem SolvingExperience in Broker, Insurance, Pension Provider, or Fintech

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
Adaptability to ChangeCustomer-Focused Approach
Tools & Technologies
AI Tools
Certifications & Qualifications
APA Qualification
Industry Keywords
PensionHealth InsuranceLife InsuranceBrokerInsurancePension ProviderFintechProcess ImprovementAutomationNew Product Launches

About the role

Key responsibilities & impact
  • Lead and manage the BenOps team.
  • Own error and issue management for escalated customer queries.
  • Drive process improvement and automation.
  • Oversee new business administration and set up employer schemes.
  • Support scheme renewals and policy event administration.
  • Act as a first line of investigation for support queries.
  • Partner across the business on new product launches and provider relationships.
  • Lead strategic projects that will accelerate BenOps capability.

Requirements

What you’ll need
  • Minimum APA qualified in Pension, Health and Life insurance.
  • Management experience leading a team.
  • Industry background in broker, insurance, pension provider, or fintech.
  • Operational depth managing multiple complex workstreams.
  • Customer-first approach to solving customer problems.
  • AI-curious mindset for using AI tools effectively.
  • Comfortable with ambiguity and adapting to changes.

Benefits

Comp & perks
  • Health insurance
  • Remote work options