Customer Operations Manager

Tambo

Customer Operations Manager leading post-purchase operations and optimizing customer service for eCommerce. Overseeing fraud operations and enhancing team performance and processes.

Posted 5/27/2026full-timeDublin • 🇮🇪 IrelandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and scale post-purchase operations across multiple eCommerce marketplaces and channels.
Oversee Customer Service, Order Management, and Fraud Operations.
Ensure high-quality customer support and communication across all channels.
Manage fulfilment-related issues, escalations, and operational coordination.
Support fraud monitoring, reporting, and escalation processes.
Collaborate with cross-functional teams for operational improvements.
Produce and present monthly reports on customer service KPIs and team performance.

Requirements

What you’ll need

Proven experience (5+ years) in Customer Operations, Customer Service Management, or a similar operational leadership role, preferably in eCommerce or marketplaces.
Bachelor’s degree in Business, Operations, Management, or related discipline preferred; qualifications in Lean Six Sigma, Agile, or Continuous Improvement methodologies are advantageous.
Strong experience leading teams, managing operational KPIs, and improving performance within fast-paced environments.
Demonstrated experience improving operational processes, workflows, and efficiencies to support scalability and continuous improvement.
Experience developing structured, process-driven ways of working, including the use of automation or AI-enabled tools to reduce manual effort.
Strong analytical mindset with the ability to interpret operational data, identify trends, and support informed decision-making.
Familiarity with Order Management Systems (OMS), Customer Service Platforms, and fraud monitoring/reporting tools.
Strong communication and stakeholder management skills, including the ability to present operational insights to senior leadership.

Benefits

Comp & perks

Competitive Compensation: Attractive salary package with benefits.
Work-Life Balance: Competitive annual leave and flexible working arrangements.
Growth Opportunities: Access to learning and development programs to enhance your skills.
Culture and Environment: A fun, inclusive, and collaborative workplace.
Wellbeing Support: Access to an Employee Assistance Programme (EAP).
Quarterly Social Events: Company-sponsored quarterly social events designed to bring teams together, celebrate success, and strengthen connections across the business.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer OperationsCustomer Service ManagementOperational LeadershipOperational KPIsProcess ImprovementWorkflow OptimizationAutomationAI-enabled ToolsData AnalysisTrend Identification

Soft Skills

Team LeadershipCommunicationStakeholder ManagementAnalytical MindsetProblem SolvingCollaborationPresentation SkillsOperational CoordinationEscalation ManagementCustomer Support

Certifications

Lean Six SigmaAgileContinuous Improvement