Tambo

Operations

• Support the creation and optimisation of Amazon Sponsored Ads campaigns.
• Assist in the setup and monitoring of Amazon DSP (programmatic) activity.
• Help prepare performance reports for clients on a regular basis.
• Analyse campaign and account performance with guidance from senior team members.
• Conduct research using internal and third-party tools to identify growth opportunities.
• Support the wider team in delivering strong results across client accounts.
• Assist in preparing materials for client meetings and communications.
• Continuously learn about marketplace trends, tools, and best practices.

Digital Advertising Operations Executive

Ecommerce

• Lead and develop high-performing content teams across multiple client accounts
• Oversee the delivery of content updates, NPIs, SKU/ASIN uploads, and related operational activity
• Ensure high standards of quality, accuracy, and SLA adherence across all content outputs
• Foster a collaborative, accountable, and solutions-focused team culture
• Support the growth and development of team members through coaching and guidance
• Develop and optimise scalable content workflows and operational processes
• Identify inefficiencies and implement improvements to increase productivity and quality
• Drive consistency and best practice across content operations
• Monitor operational performance and proactively resolve delivery challenges
• Lead initiatives focused on automation, AI adoption, and workflow optimisation
• Evaluate tools and technologies that improve operational efficiency and scalability
• Help shape the future direction of content operations through innovation and continuous improvement
• Encourage a forward-thinking and process-driven mindset across the team
• Support client meetings and contribute to content strategy discussions
• Act as a key operational contact for content-related queries and escalations
• Translate client objectives into clear delivery plans and operational priorities
• Support resource planning, forecasting, and budget management across projects.

Content Operations Manager, eCommerce

• Develop and execute multi-channel growth strategies for fashion brands, specifically focusing on Amazon (Seller/Vendor) and Zalando (ZFS/ZEOS).
• Own KPI performance, sales data, and margin optimization.
• Manage the full lifecycle of fashion retail on marketplaces—including pricing architecture, inventory management, and promotional calendars.
• Brief and oversee high-quality content (A+, Brand Stores, and Zalando-specific imagery) to ensure brand consistency and high conversion.
• Act as the primary point of contact for our biggest fashion clients, while collaborating with internal Marketing, Warehouse, and Technology teams.
• Act as the lead point for Business Reviews; co-ordinating with the wider team to provide the best in class presentations and recommendations to the Client and their wider team in person at regular points throughout the year.

ECommerce Acceleration Manager – Marketplaces, Amazon, Zalando

• Develop and execute multi-channel growth strategies for fashion brands, specifically focusing on Amazon (Seller/Vendor) and Zalando (ZFS/ZEOS).
• Own KPI performance, sales data, and margin optimization.
• Manage the full lifecycle of fashion retail on marketplaces—including pricing architecture, inventory management, and promotional calendars.
• Brief and oversee high-quality content (A+, Brand Stores, and Zalando-specific imagery) to ensure brand consistency and high conversion.
• Act as the primary point of contact for our biggest fashion clients, while collaborating with internal Marketing, Warehouse, and Technology teams.
• Act as the lead point for Business Reviews; coordinating with the wider team to provide the best in class presentations and recommendations to the Client and their wider team in person at regular points throughout the year.

ECommerce Acceleration Manager

• Lead and scale post-purchase operations across multiple eCommerce marketplaces and channels.
• Oversee Customer Service, Order Management, and Fraud Operations.
• Ensure high-quality customer support and communication across all channels.
• Manage fulfilment-related issues, escalations, and operational coordination.
• Support fraud monitoring, reporting, and escalation processes.
• Collaborate with cross-functional teams for operational improvements.
• Produce and present monthly reports on customer service KPIs and team performance.

Digital Advertising Operations Executive

Content Operations Manager, eCommerce

ECommerce Acceleration Manager – Marketplaces, Amazon, Zalando

ECommerce Acceleration Manager

Customer Operations Manager