Tambo

Robotics

• Partner with business SMEs to analyse and simplify complex processes, proposing scalable solution approaches and ensuring scalability is embedded into process and automation design from the outset.
• Analyze workflows to identify friction and design Automation-first processes and "Do It For Me" (DIFM) capabilities.
• Move from vision to proof, establishing new standardized operational procedures.
• Facilitate workshops to identify automation candidates and quantify benefits (time saved, error reduction, cost efficiency).
• Translate business needs into clear functional and non-functional requirements.
• Document AS-IS and TO-BE processes using BPMN, flow diagrams, or similar tools.
• Create detailed Process Design Documents (PDDs) and Solution Design Documents (SDDs) for UiPath delivery.
• Analyse, design, and develop automation solutions that simplify workflows, remove repetitive manual steps, and support scalable, standardised ways of working.
• Act as the primary liaison between business stakeholders and technical teams, ensuring end-to-end delivery and adoption.
• Build Automation workflows using best practices (reusability, exception handling, logging, and maintainability).
• Support automation delivery with clarifications, edge cases, and exception handling logic.
• Track benefits realisation, automation performance, and ongoing improvement opportunities.

Process Automation Business Analyst

Manager

• Manage day-to-day clinical operations
• Coordinate non-clinical aspects of patient care
• Implement billing and credentialing processes
• Develop tools to improve team efficiency

Medical Practice Manager

Medical Director

• Owning the entire clinical strategy, including the design, implementation, and governance of all proprietary, evidence-backed processes for improving health outcomes and key value-based care metrics.
• Serving as a member of the Executive Team, driving clinical and data strategy, and deeply partnering with Product to build the next generation of our care platform.
• Establishing the organizational structure and culture for all clinical staff, overseeing all aspects of hiring, mentorship, training, quality assurance, and clinical policy setting.
• Acting as the principal clinical representative to key external partners (investors, health plans, health systems) to drive business development and define the future of dementia care.

Chief Medical Officer / Medical Director

Medical Billing and Coding

• Manage claims from all aging categories, including follow-up, posting, appeals, and additional documentation requests.
• Investigate and resolve denied claims by coordinating with providers, payors, and internal teams.
• Submit claims and communicate billing information to insurance carriers accurately and timely.
• Monitor delinquent accounts and pursue collections as needed.
• Maintain documentation of follow-through efforts and appeal processes within the billing system.
• Prepare and review patient statements and account balances; discuss financial options and collections with patients/families as necessary.
• Generate and analyze finance insights and status reports for leadership on claim resolution progress and overall financial health.
• Collaborate with team members on revenue cycle improvements and process optimization.
• Perform additional billing-related tasks as assigned.
• Act as the specialist/point person for Athena insight and functionality, providing key input for builds and process optimization driven by the Product team.
• Ensure strict compliance with all HIPAA regulations and guidelines.

Process Automation Business Analyst

Medical Practice Manager

Chief Medical Officer / Medical Director

Medical Billing Associate