Tambo

Operations

• Lead and scale post-purchase operations across multiple eCommerce marketplaces and channels.
• Oversee Customer Service, Order Management, and Fraud Operations.
• Ensure high-quality customer support and communication across all channels.
• Manage fulfilment-related issues, escalations, and operational coordination.
• Support fraud monitoring, reporting, and escalation processes.
• Collaborate with cross-functional teams for operational improvements.
• Produce and present monthly reports on customer service KPIs and team performance.

Customer Operations Manager

Manager

• Devising the overarching strategy for your clients on Amazon Advertising & Retail Media
• Analysing account performance and market behaviours to identify opportunities, optimise and grow your accounts
• Developing ongoing work plans for clients
• Monitoring account performance on a daily basis
• Researching, setting up and optimising advertising campaigns
• Use proprietary and 3rd party tools to research and analyse performance on Amazon and other marketplaces
• Creation and delivery of performance reports to clients
• Supporting other team members to grow accounts and succeed
• Assisting in the conduct of training both internal and external
• Supporting wider business initiatives such as consultancy

Advertising Manager

Full-stack Engineer

• Implementation of new features and end-to-end applications on the platform.
• Maintenance of the existing platform Channel Optimizer
• Front End and Back End Development, API Integrations with third party systems
• Upgrading existing Channel Optimizer features to state of art technologies.
• Configure the platform to adapt it to our client needs.
• Scoping technical solutions to business problems
• Assisting the business in digital transformation and automation.

Fullstack Developer

Product Manager

• Support the innovation team in managing a structured, gated innovation process.
• Prepare analysis and recommendations for progression decisions - ensure successful movement from innovation to production for new products.
• Work with the innovation team to evaluate early-stage initiatives.
• Own the product prioritisation and work with the CTO in prioritisation discussions for the development team.
• Help maintain balance between roadmap initiatives, technical debt, and customer-driven improvements.
• Translate strategic direction into clear product requirements and delivery plans - working closely with the engineering team on a day-to-day basis.
• Set and monitor product adoption targets and measures, both for new and existing functionality.
• Work closely with engineering and commercial teams.
• Support sales and revenue teams with clear product messaging, positioning and internal documentation.
• Ensure products are well understood and effectively enabled for go-to-market.
• Conduct regular competitor product research and provide insight to inform roadmap decisions / support the GTM team in challenging competitors.
• Support appropriate use of AI within product features where it adds value.
• Use AI-assisted tools internally where this improves delivery efficiency/quality or otherwise provides cost-effective advantages.
• Partner with engineering and design to deliver high-quality, user-centred solutions.

• Implementation of new features and end-to-end applications on the platform.
• Maintenance of the existing platform Channel Optimizer
• Front End and Back End Development, API Integrations with third party systems
• Upgrading existing Channel Optimizer features to state of art technologies.
• Configure the platform to adapt it to our client needs.
• Scoping technical solutions to business problems
• Assisting the business in digital transformation and automation.
• Build Backend systems using Node.js and NestJs.
• Work at the frontier of agentic software development, building LLM-powered agents.
• AWS Cloud Services / AWS Lambda / AWS Amplify
• Build Frontend components using Vue.js.
• React JS knowledge is an advantage but not a requirement.
• Proficiency in relational databases, especially MySQL.
• TDD (Test Driven Development) using Jest/NUnit frameworks.
• Collaborate with product designers and collect technical requirements.
• Building new features or entirely new products using well designed, testable, efficient frontend and backend code (end-to-end with responsive UI).
• Ability to write clean, maintainable code following industry standards and best practices.

Customer Operations Manager

Advertising Manager

Fullstack Developer

Product Manager

Fullstack Developer

Marketplace Advertising Manager