Tambo

Ecommerce

• Manage daily logistics functions including inbound shipments, order fulfilment, outbound shipping, and reverse logistics.
• Ensure fast, accurate, and cost-effective delivery solutions across direct-to-consumer (DTC) channels.
• Implement and monitor logistics KPIs including order accuracy, delivery times, and return rates.
• Oversee relationships with third-party logistics (3PL) partners and shipping carriers to ensure high performance and scalability.
• Evaluate and negotiate service contracts and carrier rates to optimize cost and delivery timelines.
• Troubleshoot delivery issues and proactively manage service disruptions.
• Coordinate with warehouse teams or outsourced fulfilment centres to ensure timely and accurate order processing.
• Drive inventory accuracy and minimize shrinkage through improved processes and audits.
• Implement best practices in warehouse layout, pick/pack operations, and shipping workflows.
• Utilize WMS, TMS, and eCommerce platforms (e.g., Shopify, Amazon, ERP systems) to streamline logistics operations.
• Identify process inefficiencies and recommend technology-based solutions to improve scalability and performance.
• Track and report logistics KPIs to support data-driven decision-making.
• Analyse shipping costs, delivery performance, and operational metrics to identify improvement opportunities.
• Collaborate with finance, operations, and customer service teams to align logistics with company goals.

ECommerce Logistics Solutions Specialist

Accounts Receivable

• Lead the monthly client billing process across the Luzern group of companies, ensuring invoices are issued in a timely, compliant and accurate manner.
• Proactively manage and process collections, including timely follow-up with clients on overdue balances to ensure effective cash flow management.
• Act as the main client liaison for billing and payment matters, maintaining strong relationships and ensuring clear, professional communication.
• Perform account reconciliations and proactively resolve payment discrepancies and/or billing issues.
• Prepare monthly Accounts Receivable aging reports and related commentary to support with month-end closing procedures.
• Ensure compliance with group policies and relevant tax and other regulations.
• Assist with audits and provide necessary documentation as requested.

Accounts Receivable Specialist

Customer Support

• Manage customer enquiries across multiple marketplaces (Amazon, Zalando, Secret Sales, branded stores, etc.) via email and platform tools.
• Achieve and exceed defined SLAs and KPIs (response time, resolution time, satisfaction rating).
• Coordinate with internal teams (logistics, warehouse, operations) to resolve order, delivery, and return issues.
• Assist with end-to-end order management — monitoring order flow, resolving exceptions, and liaising with relevant teams for resolution.
• Maintain accurate customer records and case documentation within all systems.
• Represent the brand voice and values consistently across all customer touchpoints.
• Review and assess potentially fraudulent orders using internal tools, scoring matrices, and other data.
• Make confident hold/release decisions based on fraud indicators and payment trends.
• Monitor and manage payment disputes, chargebacks, and refund claims, ensuring timely resolution.
• Collaborate with finance and marketplace compliance teams to report and mitigate fraud trends.
• Identify process gaps and propose improvements to reduce operational and payment risks.
• Contribute to knowledge base documentation and internal SOPs.
• Support reporting and analysis of customer service metrics and fraud trends.
• Participate in cross-departmental projects to improve the end-to-end customer experience.

Customer Service – Payment Operations Specialist

Analyst

• Deliver on-going strategic insights for key clients including but not limited to Wella, Edgewell, PZ Cussons & Optibac Probiotics.
• Support delivery of Tambo Consultancy projects supported by Tambo subject experts and Associate Director.
• Conduct category, brand & consumer reviews utilising our own proprietary data & technology and 3P tools.
• Delve into a brands performance and review their close competitors in detail to build context to support their current status.
• Become a Tambo Compass expert, supporting internal teams and key clients with insight pulled directly from our tool.
• Become an Amazon Marketing Cloud expert, particularly with regards to the insights generated by our AMC section in Tambo Compass.
• Occasionally, collaborate on New Business pitches, supporting strategic analysis & narrative.
• Collaborate with our Technology & Consultancy team to develop & improve our analytics based proposition.

Marketplace Analyst

Project Manager

• Manage the end-to-end onboarding process from kick-off through to go-live.
• Coordinate new launches across multiple marketplaces, branded webstores, and other key platforms.
• Oversee integrations with ERP, OMS, CMS and payment systems, working closely with technical teams.
• Act as the main point of contact during onboarding, providing clear updates and managing expectations.
• Maintain project plans, track milestones, flag risks early, and resolve blockers quickly.
• Drive seamless communication between engineering, sales, account management, operations, customer service, and finance teams.
• Ensure smooth transition of clients to the account management team post-launch.
• Develop and implement scalable project management frameworks with reusability at their core.
• Conduct cost analyses, execute project reviews, and enhance processes to optimize efficiency.

• Support Content Manager with content optimisation projects for multiple high-profile clients across marketplaces (primarily Amazon)
• Design creative assets for Amazon and other e-commerce platforms from concept through to final artwork
• Produce assets for e-commerce including A+ content, Storefronts and PDP imagery
• Translate client briefs into engaging, on-brand visual content
• Manage own workload and prioritise effectively across multiple projects
• Communicate design ideas and feedback clearly to internal stakeholders and clients
• Maintain consistency and attention to detail across all outputs
• Proactively identify issues or dependencies and raise them early
• Stay current with design trends, marketplace standards, and UX best practices
• Provide feedback and guidance to junior designers or freelancers and support training sessions in Adobe Creative Suite
• Work alongside Content team, other designers and copywriters; report to the Content Manager
• Handle tight deadlines across multiple projects in a fast-paced start-up environment

ECommerce Logistics Solutions Specialist

Accounts Receivable Specialist

Customer Service – Payment Operations Specialist

Marketplace Analyst

Project Manager

E-Commerce Designer