Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Accurate and timely contract reviews with regards to Best Demonstrated Performance language, check lists, codes, rates, and credentialing operational language
• Independently research and resolve complex network and claims issues by collaborating with Credentialing Specialists and Negotiation teams
• Analyze root causes of delays or denials using tools such as the A3 worksheet format
• Assess complex situations and communicate effectively to leadership using the SBAR (Situation, Background, Assessment, Recommendation) format
• Maintain accurate data across multiple systems (Orion, CLM, COR, Salesforce, and IBM-based data systems)
• Provide data for weekly reports, including task categories, email volume, out of SLA task assistance and escalation tracking
• Maintain an average Quality Assurance (QA) score at or above 95% for critical errors
• Build and maintain strong professional relationships with external payor contacts to facilitate efficient processing.
• Collaborate with internal " Partners" to proactively resolve account issues
• Manage an extremely high volume of work, including maintaining email inbox counts below 40 and responding to requests within 1-2 business days.

Specialist II, Contract Operations

• Provide leadership and direction through managers to a high-performing PMO and R&D Operations organization, with accountability for project delivery, portfolio visibility, execution rigor, and safe, compliant operations.
• Develop and execute the PMO strategy aligned with IDT’s corporate product portfolio strategy and annual business plans.
• Manage prioritization and execution across the innovation portfolio, ensuring decisions are based on strategic value, risk, resources, and financial impact in partnership with Product Management and R&D leadership.
• Establish, deploy, and continuously improve portfolio governance structures, toll-gate processes, project templates, reporting frameworks, and portfolio-level KPIs.
• Lead cross-functional program reviews, executive steering committees, and decision forums.

Director, Innovation PMO, R&D Operations

• Designing and implementing frameworks, processes, and tools that optimize cloud financial management
• Ensure that cloud resources deliver maximum business value for their cost
• Bridge the gap between finance, operations, and engineering through automation, data-driven insights, and governance
• Identify and resolve discrepancies or issues related to cloud expenses and cost optimization.

Cloud FinOps Engineer, Full-Time

• Lead the Technical Operations team in support of the manufacturing of Active Pharmaceutical Ingredients, intermediates, and drug product intermediates at external contract manufacturing facilities in the region
• Provide leadership and expertise in technical oversight, portfolio management, continuous improvement, talent development and upskilling organization capabilities
• Ensure technical excellence in routine supply support to contract manufacturers
• Lead the technical efforts required for enhancing competitiveness through targeted process optimization
• Drive organizational capability in Proactive Process Monitoring to enable robust manufacturing operations & early detection of process issues
• Foster a community of sharing, curiosity, learning, and end-to-end mindsets for new technologies, ways of working & new product introductions
• Create a robust technical network of internal and external resources, rapidly deployable to solve complex problems in a cross-functional manner

Director, Chemical Technical Operations

• Lead interviews for potential Posting staff and Team Lead candidates.
• Ensure team members consistently comply with HIPAA, state, and federal laws and guidelines.
• Provide ongoing training and mentorship to staff.
• Monitor productivity standards and quality, ensuring all team members meet expectations.
• Review team member quality and coach and mentor team on any negative trends.
• Assess team member performance daily and provide coaching if key metrics are not achieved.
• Escalate employee deficiencies to management if coaching does not result in improvement.
• Communicate team and individual progress with the Shared Services Manager.
• Administer disciplinary actions and implement Employee Success Plans as needed.
• Promote a positive work environment and encourage teamwork.
• Ensure the accuracy and approval of team member payroll.
• Complete performance evaluations for all staff.
• Track and resolve outstanding monies/EOB’s that can’t be posted.
• Ensure client policies around denial posting, contractual write offs etc. are followed.
• Stay up to date with payer updates and process changes to ensure accurate posting.
• Lead and participate in daily shift briefings.
• Investigate problem accounts as identified.
• Escalate unresolved client IPO issues to management.
• Train all new hires on both client and Currance workflows.
• Collaborate with management to develop policies.
• Participate in limited travel as required.
• Complete all assigned projects in a timely manner.
• Perform additional duties as needed.

Operations Supervisor – Payment Posting

• Participate in a variety of assigned and ongoing business operations to ensure success in meeting business goals and objectives.
• Identify opportunities for process improvement by conducting root cause testing of all compliance and business metrics.
• Determine areas of strength or Business Execution opportunity within defined scope of work.
• Review and research strategies and action plans to establish effective processes while meeting performance metrics and policy expectations.
• Utilize independent judgment to guide moderate risk deliverables.
• Present recommendations to develop, implement, and monitor strategic approaches, effectiveness of support function, and business performance improvement opportunities for managing risks of the business.
• Exercise independent judgment and provide guidance in diverse support functions and operations for a single business group within a line of business.
• Collaborate and consult with leaders and executive management.
• Provide work direction to less experienced Strategy and Execution staff.

Business Execution Consultant – Merchant Services Onboarding Operations

• Supervises the day-to-day operational activities of skilled, non-exempt and possibly exempt level employees
• Writes and conducts employee performance reviews and provides ongoing performance feedback
• Makes hiring recommendations
• Assists with all personnel management and goal setting for the functional area
• Provides regular status updates and reports to Manager

Operations Supervisor – Loss Mitigation

• Be a credible medical/ scientific expert who engages with KME and HCP to increase confidence in making the best clinical decisions pertaining to disease state and Biogen’s products in the near and long term for the benefit of patient care.
• Focus on building deep, strategic, long-term relationships with internal & external stakeholder to be viewed as a partner rather than transactional.
• Be a 'partner in the trenches'—be responsive, engage often and be a solutions-driven conduit to leaders in the medical community.
• Engage in projects and/or initiatives aligned to US Medical strategy, objectives and tactics.
• Be highly accountable to qualitative and quantitative medical excellence performance goals, standards, and measurements.
• Deliver against KME engagement plans that add high value by navigating resources at the office in collaboration with field and non-field colleagues.
• Capture and report KME/HCP medical insights using Veeva with the highest level of consistency and accuracy to help inform the medical and clinical strategies.

Senior Medical Science Liaison, Neuropsychiatry

• Responsible for overall operations management for all assigned locations/offices
• Establishes policy and procedures to assure compliance to best practices
• Establishes business plan with goals and objectives for the partnership and locations/offices
• Monitors management reports relating to the partner/office performance
• Assists with the coordination of sales and client service efforts

Director of Operations

• Manage the technical interface between our Company and External Partners (EP)
• Provide process support to External Partners for existing supply products to resolve production issues
• Evaluate and manage process change requests
• Proactively assess, and manage process/technical risks
• Provide guidance on process improvement and capacity optimization
• Provide oversight of External Partners during New Product Introductions and Technical Transfers
• Proactively identify process/technical risks as part of pre-execution activities
• Provide on-site support during execution
• Support post-execution activities
• Foster proactive partnerships with External Partners to meet business goals, identify and mitigate risks, and continuously enhance performance
• Maintain a strong focus on compliance and Environmental Health and Safety (EHS) to drive supply excellence.

Associate Director, Chemical Technical Operations

• Design and deliver standardized Service Owner playbooks outlining processes, tools, and best practices to drive consistent service execution
• Establish and govern recurring cadences, forums, and communication channels that enable effective interaction between Service Owners and partnering functions
• Maintain and regularly update the enterprise service portfolio to ensure accuracy, clarity, and alignment
• Own and govern centralized repositories of standards, documentation, metrics, and tools supporting Service Owner and Value Levers operations
• Partner with the Performance Insights team to identify digital solutions and automation opportunities that improve service delivery, transparency, and operational efficiency
• Lead service management improvement engagements and projects to enhance quality and performance of service delivery

Operations Lead

• Function as an effective resource to executives, management teams, and our board of directors
• Advise and partner with senior management and the C-suite to develop and implement growth strategies for each product line
• Direct the strategic and business planning for enterprise initiatives, product business line strategies, and operational improvements for the company
• Develop perspectives on market conditions, competition, opportunities, and strategic relationships to be considered for each product line
• Create actionable insights and implement strategies to help grow and support the business
• Own and manage key operational metrics and KPIs for the business units and company
• Create scalable internal processes and systems that connect and support company operational improvement across Finance, Customer Success, and Go-to-Market (GTM)
• Communicate analyses and recommendations to key leaders across the organization

Strategy & Operations Associate – Senior Associate

• Provide engineering and project support to Americold facilities.
• Drive labor productivity and inventory control improvements through engineered labor standards, performance-based incentive roll-out, ideate and support the execution and sustainment of continuous improvement initiatives.
• Leverage dashboards to monitor site-level labor, inventory, and service performance, identify issues, and drive corrective actions across all assigned sites.
• Identify and drive productivity improvement, process enhancement, and inventory control initiatives through continuous improvement projects.
• Develop, validate, and maintain time-studied standards.
• Calculate and implement performance incentives.
• Ensure proper change management to sustain assigned projects.
• Provide training to operations teams on labor management, inventory control, process improvement tools, and associated systems.
• Evaluate and make recommendations for process improvements.
• Evaluate material handling equipment requirements as needed.
• Keep abreast of the latest technology in warehousing and evaluate for applications.
• Develop project scopes, specifications, and estimates as needed.
• Conduct audits and comparative site analyses to ensure compliance, identify performance gaps, and establish benchmarks for inventory control excellence.
• Assist with improving productivity and reducing costs.
• Create scheduling tools to capture work content.
• Own 5 Habits and labor management system performance improvements.

Operations Excellence Engineer II

• Overseeing the financial, operational, and strategic functions of a complex JV partnership.
• Ensuring seamless collaboration between JV stakeholders and the parent company.
• Coordinating and organizing quarterly Board meetings and ad-hoc meetings as needed.
• Preparing and presenting Board materials that communicate JV performance, highlight key issues, and propose actionable resolutions.
• Overseeing all accounting-related functions and providing strategic guidance on audit and tax activities related to the JV structure.
• Leading the development and communication of monthly financial forecasts and Long-Range Plans.
• Partnering with the Portfolio Manager to manage held orders, pre-sold units, and credit line utilization.

Joint Venture Operations & Strategy Manager

• Lead the company using EOS principles and L10 rhythms
• Translate vision into action through measurable scorecards and quarterly priorities
• Build alignment between Sales, Operations, and Administration
• Act as Operations Manager overseeing manufacturing, sourcing, logistics, and support
• Collaborate with the Sales Leader—aligning pricing, production schedules, and delivery commitments
• Own P&L accountability—collaborate with the shared EverLine Controller for budgeting and cash flow forecasting
• Ensure transparency with EverLine HQ for financials, product strategy, and franchisee support initiatives

President – Integrator & Operations Leader

• Identify ML server/rack requirements and coordinate delivery to ensure Data Center capacity and company requirements are met in a timely manner.
• Provide dedicated program management support, including deployment issue resolution, program performance monitoring, and adherence to Service Level Agreements (SLAs).
• Ensure maximum efficiency and optimization in rack integration and hardware movement to ensure attainment of operational success, efficiency, and quality goals.
• Properly monitor critical infrastructure shipments to ensure on-time accurate, and satisfactory deliveries; troubleshoot and resolve supply chain discrepancies as needed.
• Communicate with Engineering, Core Enablement functional workstream owners, and the management team to ensure achievement of technical deployment goals and objectives.
• Handle stakeholder expectations and provide recommendations for ML infrastructure strategic initiatives and long-range goals.
• Identify strategies to increase asset utilization from internal clients and/or to better manage existing rack space opportunities.
• Correctly enter data into the Data Center applicable applications/programs tools and maintain/generate required reports.
• Properly process, audit, and file various documentation related to Core Enablement activities.
• Support a Lean culture within the server staging and data center workflow.

Program Coordinator, Operations

• Drives unit performance to the business plan through sound operating practices
• Coordinate operations activities in the assigned area to ensure that the unit is operated in the safest, most efficient manner possible
• Set production priorities in conjunction with the Ethylene Unit Specialist and Operations Manager
• Provide operating guidelines which are consistent with other shifts within the unit
• Ensures compliance with Company Operational Excellence Standards and site procedures that support those standards
• Be an effective communicator with the shift technicians, as well as between shift, day staff, and unit management
• Establish shift standards such that all Ethylene unit technicians have a high level of safety and environmental awareness and are accountable for their actions
• Develops hourly operations personnel through coaching, feedback, and unit assignments
• Schedules and assigns hourly personnel to staff the unit
• Provides recognition and feedback to technicians while acting as a coach and counselor
• Administer company policies and procedures
• Responsible for the assigned area’s environmental performance
• Ensure compliance with applicable environmental rules, policies, and procedures
• Understand and support the Equistar Quality Policy for the Clinton Plant; specifically finished product quality assurance

Supervisor, Operations

• Provides strategic and operational leadership for a designated market within the service line.
• Drives financial performance, client relationships, and operational excellence while partnering with clinical leadership to ensure quality care delivery.
• Develop and implement operational strategies aligned with organizational goals.
• Build and implement market plan with associated targets, including P&L responsibility, financial and revenue growth, operations and labor management, contract management and clinical outcomes within the market.
• Analyze financial reports and performance metrics to ensure sustainability.
• Collaborate with finance and other key stakeholders on budget, forecasting and resource allocation.
• Drive continuous improvement initiatives for efficiency and operational quality.
• Drive Monthly Operating Reviews with key Clinical, Operational and Finance leadership.
• Monitor industry trends and competitive landscape to inform decision-making.
• Ensure compliance with healthcare regulations, accreditation standards, and internal policies.

VP of Operations – Anesthesia

• Provides executive leadership for the field operations department within VGM Fulfillment, setting strategy, aligning resources, and ensuring performance outcomes across all warehouse and operational functions.
• Responsible for designing and optimizing the warehouse network to support business growth, scalability, and customer expectations.
• Establishes performance standards, drives cost efficiency at scale, and leads continuous improvement and innovation initiatives across all facilities.
• Accountable for overall warehouse performance, organizational capability building, and ensuring the infrastructure and operating model are positioned to meet future business demands.
• Collaborates with executive leadership to develop and meet company goals while supplying expertise and guidance on operations projects.

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