Operations

• The Operations Manager reports directly to the Vice President of Learner Development.
• You will be the primary execution partner to the Sr. Director of Product Operations, promoting program operations, managing Learner Development Team (LDT) resource allocation, and managing learner experience and pilot logistics.
• You will focus on project management, capacity planning, process tracking, and operational coordination
• Prepare operational reports and dashboards for MAS leadership review and presentation.
• Be a first contact for operational coordination questions across the MAS team.
• Manage resource planning, priority negotiation, and milestone timeline tracking execution for the LDT team.
• Track LDT workstream progress by managing cross-functional reporting and visibility.
• Provide cross-functional visibility into LDT capacity and availability.

Operations Manager, Matter and Space

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Drive business development for new franchise and MSA (Managed Service Agreement) club locations
• Lead and facilitate monthly Sales and Operations Review calls focused on KPI performance
• Oversee website strategy for all Franchise and MSA clubs
• Collect, organize, and analyze quarterly financial statements for all non-MSA franchise locations
• Serve as the primary liaison and strategic advisor to Franchise Owners
• Conduct weekly check-ins and lead structured monthly performance reviews
• Analyze KPIs and financial statements to identify growth opportunities
• Support new club development including site approvals, territorial mapping, and SWOT analysis
• Conduct regular in-market visits to ensure operational excellence and brand compliance
• Provide coaching to improve sales, membership growth, EBITDA, and operational efficiency

Director – Franchise Operations

• Execute and monitor daily payment operations across multiple channels (ACH, wires, cards, RTP, checks, etc.)
• Validate and process payment instructions in accordance with internal policies and regulatory requirements
• Investigate and resolve payment exceptions, rejects, and returns
• Support the back-office payment operations on settlement and posting
• Perform daily general ledger (GL) balancing and ensure alignment between sub-ledgers, systems, and bank accounts
• Investigate and resolve out-of-balance conditions and discrepancies
• Support deposit operations activities including postings, adjustments, and maintenance
• Process returns, adjustments, chargebacks, and corrections
• Ensure end-of-day and intraday balancing across systems
• Monitor settlement and clearing accounts
• Support month-end close processes and GL certification
• Perform daily reconciliations of payments and deposit systems
• Identify discrepancies and resolve exceptions
• Prepare operational and financial reports
• Maintain audit-ready documentation
• Ensure adherence to NACHA, Reg E, PCI, AML/KYC requirements
• Monitor transactions for fraud and escalate concerns
• Support audits and maintain strong internal controls
• Serve as a point of contact for payment and deposit inquiries
• Collaborate with internal teams including Finance, Treasury, and Risk
• Provide timely updates on issue resolution
• Identify opportunities to streamline workflows
• Support automation initiatives
• Maintain SOPs and process documentation
• Perform other duties as assigned.

Payment Operations Specialist

• manage a team of patient operations managers
• work cross-functionally with leaders across FuzeRx to translate our technology infrastructure into measurable operational performance
• oversee the performance and growth of the Patient Operations Care team
• establish requirements for reporting and capabilities while driving initiatives to ensure a seamless patient experience across our automated dispensing and API-integrated platforms
• lead operational excellence across central fill pharmacy networks and courier delivery operations
• establishrequirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
• analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
• lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

Director, Central Operations

• Manages litigation project portfolio, triaging litigation ideas received via division intake.
• Applies project management and change management concepts to drive adoption of new processes, tools, and workflows.
• Identifies operational gaps, risks, and improvement opportunities, implementing practical solutions.
• Drives and facilitates the adoption of new and updated processes, workflows, tools, and vendor solutions.
• Communicates effectively with attorneys, legal staff, litigation leadership, vendors, and business partners while safeguarding confidentiality.
• Prepares reports, analyses, and presentations for leadership audiences.
• Partners with Claims Law and Subrogation Law leadership to facilitate discovery, document business needs, and translate operational requirements into actionable project, process, technology, and change initiatives.

Senior Litigation Operations Consultant, Projects & Technology

• Manage a distributed team of Fleet Technicians across multiple states
• Build technician schedules and ensure regional fleet commitments are met
• Handle regional fleet performance metrics and report regularly
• Conduct root cause analysis on field issues and manage parts inventory
• Ensure compliance with regulations governing field service operations
• Serve as the primary contact for customer relationships in the Central Region

Fleet Operations Regional Manager – Central Region

• Lead and execute a comprehensive, KPI-driven operations strategy for one of the largest hollow metal door and frame manufacturing operations in the country.
• Lead functional managers and supervisors, align operations with business and financial objectives, drive operational excellence and continuous improvement, and build a high-performance culture rooted in safety, accountability, employee engagement, and customer alignment.
• Promote a strong safety-first culture while ensuring compliance with OSHA, company standards, regulatory requirements, company policies, and the ASSA ABLOY Code of Conduct.
• Own operational financial performance, including budgeting, forecasting, cost control, capital planning, labor, materials, inventory, and operating expenses.
• Champion Lean Manufacturing, Kaizen, root cause analysis, process optimization, standardization, automation, and year-over-year performance improvement.
• Maintain a visible presence on the production floor, engaging with teams across shifts to remove barriers, solve problems in real time, and reinforce accountability.
• Lead daily operational management systems, including Gemba walks, KPI reviews, 5S, safety engagement activities, audits, corrective actions, and performance metrics.
• Oversee end-to-end production and logistics flow, including capacity planning, production scheduling, inventory management, distribution, warehouse operations, freight strategies, and service-level performance.
• Build, develop, and lead a high-performing operations leadership team while partnering with HR on workforce planning, talent development, succession planning, organizational design, employee relations, and performance management.
• Collaborate cross-functionally with customer service, order management, engineering, quality, supply chain, commercial teams, and other Door Group locations to support customer expectations, sales objectives, and network-wide best practices.

Director of Operations

• Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
• Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
• Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
• Harmonize, centralize and modernize operational policies and processes
• Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
• Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
• Apply process re-engineering methodologies to address legacy gaps and improve site productivity
• Partner with Quality and Compliance teams to identify and mitigate operational risks
• Design and deploy comprehensive training programs for frontline employees and operational leaders
• Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
• Build a leadership bench strength through standardized training to support future expansion and internal mobility
• Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
• Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

VP, Operations Workforce Enablement

• Support the setup, opening, closure, and relocation of seasonal tax offices according to schedules and standards
• Execute office setup activities, including planogram implementation, installation of window clings, lightboxes, and open signs, and confirmation of brand compliance
• Perform custodial tasks to ensure offices are clean, organized, and ready for operation
• Perform routine building maintenance such as replacing light bulbs and ceiling tiles, cleaning HVAC vents, repairing minor physical damage, resolving minor plumbing issues, and conducting minor low-voltage electrical work
• Identify maintenance or facility issues requiring certified technicians and notify the District Operations Coordinator
• Install, remove, and support PC hardware across multiple office locations with guidance from DOCs and TIAs
• Troubleshoot basic hardware issues and document incidents and resolutions within the case management system
• Deliver supplies and materials to and from office locations in a timely and organized manner
• Maintain accurate inventory of district resources, supplies, and computer equipment
• Maintain up-to-date technical knowledge of supported products and systems
• Partner with district leadership and technology teams to support office readiness goals
• Participate in required training and complete other duties as assigned

Operations Technical Specialist – Seasonal, Part Time

• Play a key role in the production process of hollow metal doors and frames.
• Work collaboratively with the team to ensure efficient and accurate manufacturing of products, maintaining quality and safety standards.
• Operate or learn to operate machinery and equipment according to meet daily production needs while maintaining quality expectations and safety standards.
• Inspect finished products for quality assurance, identifying and addressing defects or discrepancies.
• Maintain a clean and organized work area to ensure a safe and efficient working environment.
• Collaborate with team members to meet production targets and deadlines.
• Contribute to process improvement initiatives by providing feedback and suggestions for optimization.
• Perform other duties and special projects as required.
• Actively participate in providing a safe and harmonious working environment for all employees.
• Comply and enforce compliance of all state and federal regulations, Company standards and the ASSA ABLOY Code of Conduct.

Operations Team Member

Seasonal Operations Technical Specialist – Part Time

• Lead global site operations, ensuring consistent and high-quality delivery of infrastructure, platform, and end user services across locations and regions
• Serve as the primary interface between IT and the business for service delivery and user experience
• Provide leadership and oversight of the Service Desk and TechHub, ensuring high-quality support and consistent user experience across virtual and in-person channels; establish and drive performance standards including responsiveness, resolution quality, and user satisfaction
• Ensure a seamless and consistent end user experience across all engagement channels, including physical locations, remote support, and self-service capabilities
• Own and operate the IT service management platform, including strategy execution, product lifecycle management, and platform optimization
• Define and evolve ITSM capabilities across incident, problem, change, and request management
• Own and enforce service level agreements and objectives (SLAs/SLOs), ensuring platform performance aligns to defined availability, responsiveness, and reliability targets
• Lead major incident management, including cross-functional coordination, escalation, and communication to ensure rapid restoration of services and minimal business impact
• Lead ITSM platform governance, including ServiceNow and related service management tools
• Establish and enforce standards across service management processes, tools, and workflows
• Lead global operations center capabilities, including monitoring and proactive issue detection through observability platforms that enable faster incident detection, reduced mean time to resolution, and improved service reliability
• Ensure high levels of availability, performance, and reliability across enterprise systems and services
• Define and operate enterprise production health dashboards that provide a consolidated view of platform availability, performance, and service reliability across the Vylor digital ecosystem
• Establish and standardize key performance indicators (KPIs) and service level objectives (SLOs) across site operations, Service Desk, TechHub, and ITSM to ensure consistent measurement and reporting across all platforms
• Translate observability and operational data into actionable insights, enabling proactive management of platform health, improved decision making, and clear communication of service performance to business and technology leadership
• Define and track key performance indicators related to service quality, availability, and user experience
• Establish, maintain, and regularly test disaster recovery and business continuity processes across services and regions
• Drive adoption of ITIL and service management best practices across the organization
• Build operational maturity and standardized service delivery models across regions
• Ensure ITSM and site operations capabilities are tightly integrated with infrastructure, application, data, and enterprise platforms to enable a cohesive and reliable technology ecosystem
• Partner with infrastructure, application, security, and enterprise platform leaders to deliver integrated and reliable service execution
• Manage external service providers and managed service relationships
• Ensure compliance with regulatory requirements including SOX, FDA, and audit standards
• Build, lead, and develop a global organization across site operations, Service Desk, TechHub, and service management
• Drive operational excellence through standardization, automation, and continuous improvement

Site Operations and Service Management Leader

• Responsible for the cash operations of an ATM and AirVac machines along with first line maintenance responsibilities.
• Provide cash and courier services to ATM and AirVac customers as required
• Perform courier functions such as cash replenishment, atm and smart safe pulls, coin delivery, and deposits
• Perform basic First Line Maintenance functions as needed such as clearing jams, rebooting machine, replenish receipt paper, running diagnostics, software updates, and escalation of issues to tech support for further follow up
• Partner with the territory dispatcher to execute dispatch request as scheduled and requested.
• Complete tasks as assigned by supervisor or applicable Cash Depot staff members.
• Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner.
• Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers.
• Assist other technicians and help train or perform ride along training, as needed.
• Must follow all security procedures and policies.

Cash Operations Technician

• Assist with contracts and compensation for a network of independent contractors
• Oversee contracts and tax forms for several digital and print brands and divisions
• Serve as the main point of contact for 1099 contractor compliance tracking in conjunction with HR and compliance teams
• Work closely with the legal team to process contract changes and develop new contracts under the guidance of the department manager when necessary
• Serve as a lead for onboarding processes and documentation
• Enter data accurately to ensure a smooth setup for freelancer payments
• Process payments for freelancer invoices
• Communicate with editorial team members and freelancers regularly to ensure accurate contract processing and accrual tracking
• Accurately and efficiently assess problems submitted to Editorial Operations regarding compliance, contracts and compensation; determine if the problems can be resolved independently or escalate to the department manager as needed
• Possibly upload images for titles currently working on into Assets, including adding required metadata
• Create and track all Releases associated with SOW's and/or those specific to publication stories to assure that Asset rights are complete
• Provides support for editors and designers on magazines published within People Inc. digital and print departments.
• Perform special projects and assignments as requested by editors, designers and Sr. Editorial Operations Manager

Editorial Operations Specialist

• Responsible for overall operations management for all assigned locations/offices
• Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
• Establishes business plan with goals and objectives for the partnership and locations/offices
• Monitors management reports relating to the partner/office performance
• Assists with the coordination of sales and client service efforts
• Performs other duties as assigned
• Supports the organization's quality program(s)
• Travels as required

• Lead and support export operations from demand generation through shipment, after-sales service, and compliance with international trade laws, export controls, and ASSA ABLOY’s Code of Conduct.
• Manage and strengthen internal and external distributor relationships to promote ANSI solutions, maximize export market penetration, and optimize global sales channel coverage.
• Develop and execute market-specific growth plans, including special pricing programs, customer engagement strategies, and tools to track market and customer activity.
• Maintain current market intelligence, including ASSA ABLOY’s position, competitor activity, customer needs, and emerging opportunities in destination markets.
• Collaborate with senior management, operating companies, product management, and global partners to align market demands, technical specifications, environmental requirements, and code standards.
• Coordinate product, application, and factory training for distributors, specifiers, end users, market partners, and operating companies.
• Prepare accurate sales forecasts, operating budgets, and business updates for senior management.
• Travel domestically and internationally approximately 50% of the time to support customers, partners, training, and market development activities.

Director, International Sales – Export Operations

• Define and own the technical roadmap for our lifecycle tooling ecosystem (e.g., Braze), ensuring total data stability, governance, and future-proof documentation.
• Lead cross-functional work alongside Lifecycle Marketing, Data Engineering and Data Analytics to define and maintain source of truth lifecycle data models (events, attributes, segments, composite scores, propensity models).
• Drive operational efficiency by architecting AI-driven automation workflows and internal tooling to eliminate repetitive production overhead.
• Collaborate with the lifecycle marketers to systematize journey designs and briefs into robust, testable flows in Braze (or equivalent)
• Implement and maintain scalable templates, modular components, and reusable logic.
• Operationalize A/B and multivariate tests end to end, setting up principles for audience configuration, randomization, holdouts, and measurement-ready instrumentation.
• Own reporting requirements for lifecycle ops (e.g., journey health, delivery and error monitoring, experiment status dashboards).

Lifecycle Operations Manager

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

Operations Manager – Last Mile

• Supervise donor selection, plasma collection and all manufacturing records
• Maintain the highest production standards in accordance with Federal and State regulations
• Submit timely and accurate reports as required by the Center Manager and/or the Assistant Manager
• Assist in the control of center donor funds as determined by the Center Manager and/or the Assistant Manager
• Assist in the training of new employees and retraining of current employees
• Report all unsafe situations or conditions to area lead, supervisor or manager

Operations jobs in Iowa

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Operations Manager, Matter and Space

Executive Operations & Communication Manager

Director – Franchise Operations

Payment Operations Specialist

Director, Central Operations

Senior Litigation Operations Consultant, Projects & Technology

Fleet Operations Regional Manager – Central Region

Director of Operations

VP, Operations Workforce Enablement

Operations Technical Specialist – Seasonal, Part Time

Operations Team Member

Seasonal Operations Technical Specialist – Part Time

Site Operations and Service Management Leader

Cash Operations Technician

Editorial Operations Specialist

Director of Operations

Director, International Sales – Export Operations

Lifecycle Operations Manager

Operations Manager – Last Mile

Operations Supervisor