Site Operations and Service Management Leader

Corteva Agriscience

Site Operations and Service Management Leader overseeing operations and IT service delivery at Vylor. Leading global service management and ensuring high-quality user experience across multiple locations.

Posted 7/3/2026full-timeDes Moines • Iowa • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

ITSMPMPServiceNow

About the role

Key responsibilities & impact

Lead global site operations, ensuring consistent and high-quality delivery of infrastructure, platform, and end user services across locations and regions
Serve as the primary interface between IT and the business for service delivery and user experience
Provide leadership and oversight of the Service Desk and TechHub, ensuring high-quality support and consistent user experience across virtual and in-person channels; establish and drive performance standards including responsiveness, resolution quality, and user satisfaction
Ensure a seamless and consistent end user experience across all engagement channels, including physical locations, remote support, and self-service capabilities
Own and operate the IT service management platform, including strategy execution, product lifecycle management, and platform optimization
Define and evolve ITSM capabilities across incident, problem, change, and request management
Own and enforce service level agreements and objectives (SLAs/SLOs), ensuring platform performance aligns to defined availability, responsiveness, and reliability targets
Lead major incident management, including cross-functional coordination, escalation, and communication to ensure rapid restoration of services and minimal business impact
Lead ITSM platform governance, including ServiceNow and related service management tools
Establish and enforce standards across service management processes, tools, and workflows
Lead global operations center capabilities, including monitoring and proactive issue detection through observability platforms that enable faster incident detection, reduced mean time to resolution, and improved service reliability
Ensure high levels of availability, performance, and reliability across enterprise systems and services
Define and operate enterprise production health dashboards that provide a consolidated view of platform availability, performance, and service reliability across the Vylor digital ecosystem
Establish and standardize key performance indicators (KPIs) and service level objectives (SLOs) across site operations, Service Desk, TechHub, and ITSM to ensure consistent measurement and reporting across all platforms
Translate observability and operational data into actionable insights, enabling proactive management of platform health, improved decision making, and clear communication of service performance to business and technology leadership
Define and track key performance indicators related to service quality, availability, and user experience
Establish, maintain, and regularly test disaster recovery and business continuity processes across services and regions
Drive adoption of ITIL and service management best practices across the organization
Build operational maturity and standardized service delivery models across regions
Ensure ITSM and site operations capabilities are tightly integrated with infrastructure, application, data, and enterprise platforms to enable a cohesive and reliable technology ecosystem
Partner with infrastructure, application, security, and enterprise platform leaders to deliver integrated and reliable service execution
Manage external service providers and managed service relationships
Ensure compliance with regulatory requirements including SOX, FDA, and audit standards
Build, lead, and develop a global organization across site operations, Service Desk, TechHub, and service management
Drive operational excellence through standardization, automation, and continuous improvement

Requirements

What you’ll need

Bachelor's degree in related field
10 to 15 years of experience in IT operations, service management, or infrastructure
10 plus years in leadership roles
Proven experience operating ITSM platforms and global service delivery at enterprise scale
Experience leading globally distributed site operations and service delivery teams
Strong operational, financial, and service delivery management experience
Experience operating within a product and platform-oriented organization
Proven ability to lead in highly matrixed environments
Deep experience leading IT operations, service management, and site operations at scale
Experience with ServiceNow and enterprise ITSM platforms
Strong understanding of ITIL frameworks and operational best practices
Experience leading global operations centers and observability capabilities
Experience managing large-scale service delivery organizations
Familiarity with automation and modern IT operations practices
Experience operating in regulated environments
Experience operating in a product and platforms operating model
Certifications in ITIL, Agile, PMP, or related disciplines

Benefits

Comp & perks

Numerous development opportunities offered to build your skills
Be part of a company with a higher purpose and contribute to making the world a better place
Health benefits for you and your family on your first day of employment
Four weeks of paid time off and two weeks of well-being pay per year, plus paid holidays
Excellent parental leave which includes a minimum of 16 weeks for mother and father
Future planning with our competitive retirement savings plan and tuition reimbursement program

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT OperationsService Delivery ManagementIncident ManagementChange ManagementProblem ManagementDisaster RecoveryBusiness ContinuityObservability PlatformsAutomation PracticesKPI Development

Soft Skills

LeadershipCommunicationCollaborationProblem-SolvingDecision-Making

Certifications

ITILAgilePMP