Director of Operations

Sedgwick

Operations Director at Sedgwick, overseeing claims management and business operations across multiple locations. Ensuring policy compliance, performance metrics, and employee development as part of a caring culture.

Posted 6/27/2026full-timeDublin • Iowa, Missouri, Ohio • 🇺🇸 United StatesLead💰 $92,728 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

The ideal candidate must demonstrate strong leadership and management capabilities while effectively overseeing operations and ensuring compliance with industry standards. A focus on analytical problem-solving and excellent communication skills is essential for successful collaboration and client service.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claims ManagementTechnical Claims KnowledgeAnalytical SkillsInterpretive SkillsPerformance Competencies

Soft Skills

Leadership SkillsMotivational SkillsOrganizational SkillsInterpersonal SkillsNegotiation SkillsCommunication SkillsPresentation SkillsTeamwork

Tools & Technologies

Microsoft Office

Certifications & Qualifications

CPCUARMAIMAIC

Industry Keywords

Operations ManagementPolicy and ProceduresComplianceClaims Management Services StandardsClient Service RequirementsBusiness PlanSales CoordinationQuality Program

About the role

Key responsibilities & impact

Responsible for overall operations management for all assigned locations/offices
Establishes policy and procedures to assure compliance to best practices, claims management services standards, state regulations, and client service requirements
Establishes business plan with goals and objectives for the partnership and locations/offices
Monitors management reports relating to the partner/office performance
Assists with the coordination of sales and client service efforts
Performs other duties as assigned
Supports the organization's quality program(s)
Travels as required

Requirements

What you’ll need

Bachelor's degree from an accredited college or university preferred
CPCU, ARM, AIM, and/or AIC certifications preferred
10 years of related experience or equivalent combination of education and experience required to include 7 years of claims management experience and 4 years of supervisory experience
Strong technical claims knowledge
Excellent oral and written communication, including presentation skills
PC literate, including Microsoft Office products
Leadership/management/motivational skills
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Excellent negotiation skills
Ability to work in a team environment
Ability to meet or exceed Performance Competencies

Benefits

Comp & perks

medical
dental
vision
401k and matching
PTO
disability and life insurance
employee assistance
flexible spending or health savings account
other additional voluntary benefits