Operations

• Supervises billing leadership and staff, including hiring, training new team members, performance evaluation, workload allocation, and professional development.
• Serves as the department’s subject matter expert on coding and billing processes.
• Serves as the subject matter expert for each project’s clearinghouse and advises best practices within the client’s clearinghouse.
• Responsible for reviewing improvements with clients pertaining to billing and DNFB recommendations.
• Responsible for reviewing, advising, and building clearinghouse edits and bridge routines to ensure industry standard clean claim rates.
• Ensure compliance with HIPAA, State, and Federal laws and guidelines among team members.
• Implement audit and productivity standards to uphold compliance across the billing teams.
• Ensure leadership teams are informed proactively pertaining to client billing issues and opportunities; attend client meetings as needed for explanations.
• Strive to meet or exceed all KPIs and goals.
• Coach and mentor supervisors when employees do not meet expectations.
• Design, implement, and maintain billing best practice workflows and policies.
• Foster teamwork and a positive working environment.
• Support supervisors with team member payroll accuracy and approvals as needed.
• Participate in client or internal meetings as requested.
• Complete all assigned projects promptly.
• Perform other related duties as needed.

Operations Manager – Billing

• Complete daily brokerage operations exception reports including unreconciled activity, margin, corporate actions, etc.
• Conduct quality control reviews and regulatory document delivery reconciliation
• Perform cashiering duties including verification of incoming wires, checks, ACHs and process withdrawal requests
• Provide ongoing account maintenance and review of new and existing account activity for risk mitigation related to AML
• Collaborate cross-functionally with other teams at the company, specifically creating strong relationships with engineers
• Certain in office tasks as the business requires

Brokerage Operations Specialist

• Set up new orders by adhering to both standard work practices and client-specific SOP instructions.
• Accurately confirm job milestones are completed correctly and on time.
• Following all process and communication standards within multiple platforms.
• Ability to professionally relay delays, issues, and updates with customers through verbal and written communication.

Operations Specialist I, Lifesciences

• Partner with the SVP, Digital Transformation to manage and execute enterprise digital transformation initiatives across multiple business units
• Develop, maintain, and oversee SOX-compliant documentation, process controls, and governance standards for Digital Transformation initiatives and operational processes
• Monitor project status, timelines, dependencies, risks, and deliverables, ensuring initiatives remain aligned with strategic priorities and regulatory expectations preferred
• Apply a risk-based approach to project oversight, reporting, and operational processes, identifying and escalating potential gaps or issues as appropriate
• Serve as the primary liaison between the Digital Transformation Group and business units to ensure alignment, communication, and effective execution of priorities
• Collaborate cross-functionally to evaluate current processes, identify operational inefficiencies, and recommend scalable improvements preferred
• Develop executive-level dashboards, reporting, and analytics to support departmental, executive, and Board-level decision-making
• Support the organization’s transition from Tableau to Power BI, including report migration, optimization, and reporting enhancement initiatives
• Identify opportunities to enhance reporting transparency, business intelligence, and analytical capabilities to better support strategic initiatives and performance measurement
• Work closely with reporting and data environments to support enterprise analytics and reporting needs preferred
• Contribute to initiatives involving AI, automation, and advanced analytics tools to improve operational efficiency and business insights
• Drive accountability across initiatives by coordinating stakeholders, tracking progress, and ensuring timely follow-through on deliverables
• Manage multiple priorities effectively while maintaining exceptional attention to detail, organization, and quality standards
• Adapt quickly to changing priorities and evolving business and regulatory requirements

VP, Digital Transformation Operations

• Provides administrative and office operations support while serving as a trusted liaison to multiple boards and committees.
• Keeps governance and administrative operations organized, accurate, and on track.
• Supports adherence to bylaws, governance requirements, and board best practices.
• Applies working knowledge of bylaws, policies, and board cadence to support timely execution of board-related deadlines and deliverables.
• Drafts agendas in coordination with board leadership and executive partners.
• Prepares, assembles, distributes, and tracks board and committee meeting materials.
• Provides administrative support in a hybrid work environment, including regular on-site coverage in the Alameda office.
• Serves as liaison for office facilities, vendors, and service providers.
• Supports document preparation, scanning, filing, and records management.
• Identifies and implements opportunities to streamline administrative processes.
• Assists with project‑based and event‑based administrative needs as they arise.
• Administers board portal access, permissions, posting, and maintenance.
• Manages board and committee communications, including post-meeting stakeholder communications.
• Coordinates board and committee meeting logistics, including venues and technology readiness.
• Prepares accurate and compliant meeting minutes and track motions, votes, action items, and follow-up.
• Oversees board and committee calendars, rosters, governance documentation, and official records.
• Provides administrative support for designated governance-related budgets, expenses, reimbursements, and invoice routing.

Board Liaison, Office Operations Coordinator

• Support QVC by identifying staffing schedules for all distribution functions based on the 21 day plan
• Work with site management and corporate analysis group on developing operations staff schedules
• Identify base, seasonal, flex, and overtime needs for all direct and indirect positions
• Conduct employee schedule preference bids
• Develop computer-based models for staffing and operations to maximize production
• Communicate varying assumptions and deviations to the staff plan/forecast
• Lead the Operations Planning Support Specialists in managing timecard reconciliation, site scheduling, and administrative duties

Operations Planning Area Manager

• Provide leadership and direction through managers to a high-performing PMO and R&D Operations organization, with accountability for project delivery, portfolio visibility, execution rigor, and safe, compliant operations.
• Develop and execute the PMO strategy aligned with IDT’s corporate product portfolio strategy and annual business plans.
• Manage prioritization and execution across the innovation portfolio, ensuring decisions are based on strategic value, risk, resources, and financial impact in partnership with Product Management and R&D leadership.
• Establish, deploy, and continuously improve portfolio governance structures, toll-gate processes, project templates, reporting frameworks, and portfolio-level KPIs.
• Lead cross-functional program reviews, executive steering committees, and decision forums.

Director, Innovation PMO, R&D Operations

• Help lead and evolve the operational engine of FOX One, our multi-brand streaming platform.
• Own and evolve the strategic planning and operating rhythms for the product organization.
• Drive executive-level product reviews, roadmap alignment, and quarterly/annual planning cycles.
• Design and implement scalable processes for product prioritization, resource planning, and cross-functional execution.
• Define and institutionalize product strategy and operations best practices, workflows, and documentation standards across teams.
• Lead operational alignment, reporting, and communication with senior executives to ensure clarity of goals, progress, dependencies, decisions, and risks for strategic themes and roadmap initiatives.
• Manage cross-functional coordination across Product, Engineering, Business, and Analytics teams to streamline execution and improve organizational alignment.
• Build and mentor a high-performing product strategy and operations function to support our rapid scale and growth.

VP, Product Strategy – Operations

• Own and execute the critical operational processes that power our platform, in the areas of public and private market investments (e.g. buy/sell trades, reconciliation, corporate actions, capital calls, NAV updates), customer onboarding and risk assessment, account management, and money transfers.
• Collaborate with our Operations, Member Success, Product, Compliance and Engineering teams to:
• Anticipate future business needs;
• Brainstorm workflows and edge cases to operationalize new products; and
• Enhance key processes while considering implications such as cost, implementation complexity, regulatory compliance and other relevant risks.
• Coordinate the efforts of internal and external partners to investigate operational issues and implement preventive measures.
• Create data reporting workflows to track key operational metrics and manage regulatory reporting obligations.

Associate, US Operations – Digital Wealth Platform

• Support the operational management of clinical trial biospecimens throughout the sample lifecycle
• Serve as the primary liaison between investigative sites, central laboratories, specialty testing laboratories, clinical operations, and study vendors
• Oversee chain-of-custody processes and sample logistics from collection at clinical sites through shipment to central laboratories
• Track sample inventories and reconcile sample records between investigative sites, central laboratories, specialty laboratories, and sponsor tracking systems
• Partner closely with Clinical Operations, Clinical Development, and external vendors

Biosample Operations Associate – Senior Associate

• Lead and connect with the team
• Directly manage 6–10 closers, escrow officers, and processors across hiring, onboarding, coaching, and career development
• Run consistent 1:1s, huddles, and performance reviews
• Set the tone for a high-trust, feedback-rich culture where people feel supported and accountable
• Drive performance and quality
• Own team KPIs (cycle time, on-time-to-close, fall-through rate, CSAT) and report to leadership
• Monitor pipeline health, balance workload, and serve as the senior escalation point
• Conduct routine file audits across title commitments, CDs, escrow ledgers, and wire instructions
• Ensure all files meet Federal and state-specific requirements
• Investigate every compliance miss and convert it into a permanent process fix
• Identify workflow friction and partner with Ops and Product to improve playbooks, templates, and tooling
• Keep SOPs current and turn escalation patterns into systemic fixes
• Work closely with Agent Network, Customer Success, and Product to keep handoffs clean and the customer experience seamless
• Surface trends, risks, and opportunities early — with data and a recommended path forward

Operations Manager

• Own and manage the end-to-end lifecycle of assigned cases
• Review and verify test orders and documentation
• Coordinate with providers and internal teams
• Monitor case status and implement corrective actions
• Ensure seamless coordination across all workflow touchpoints

Embedded Operations Manager

• Lead operational and regulatory oversight of Occupational Health clinics
• Oversee day-to-day operations ensuring clinic alignment with organizational standards
• Manage clinic KP & KPI metrics, driving performance improvement

Manager, Clinic Operations

• Assist in the identification of unusual financial activity indicative of money laundering, financial fraud and/or financial crime.
• Conduct complex investigations aimed at identifying criminal activities and preventing fraud on our platform.
• Perform data-driven analysis to identify vulnerabilities and/or proactively determine potential issues or areas of improvement.
• Perform thorough analyses of account and transaction history to detect and elaborate on established patterns related to fraud and anti-money laundering (AML) typologies.
• Conduct holistic account and transaction monitoring in support of Wealthfront’s BSA/AML and Sanctions programs.
• Coordinate fraud investigations and recoveries with contra firms.
• Present findings of investigations to different stakeholders within the firm.
• Create, implement, and update policies and procedures to further develop Wealthfront’s anti-financial crime and transaction monitoring program.
• Research fraud, identity and user behavior to contribute to rules, models and other detection systems.
• Maintain subject matter expertise and ensure work completed adheres to applicable regulations, policies, and procedures.
• Assist in the identification of process improvements and automation opportunities.

Fraud Operations Analyst

• **Operations Oversight and Service Delivery:** Manage daily workflows to ensure timely, accurate processing of applications, payments, and program services. Monitor turnaround times, service quality, and resolve escalations or complex cases as needed.
• **Team Leadership and Performance Management:** Supervise Operations Supervisors and/or senior staff, set clear expectations, track performance metrics, and provide ongoing coaching and development to support team effectiveness and growth.
• **Process Improvement and Standardization:** Assess existing workflows, identify inefficiencies, and implement process improvements. Develop and reinforce SOPs, tools, and best practices to ensure consistency and scalability.
• **Data, Reporting and Operational Insights:** Track and analyze key performance indicators, generate reports, and use data to inform decisions, improve outcomes, and ensure accountability across teams.
• **Cross-Functional Coordination:** Partner with Program, Data, Finance, and other internal teams, as well as external stakeholders, to address operational issues, support program delivery, and maintain strong working relationships.
• **Compliance and Quality Assurance:** Ensure adherence to funder requirements, internal policies, and audit standards. Maintain high-quality documentation and proactively address risks or gaps in compliance.
• **Additional Duties:** Perform other responsibilities and activities as needed to support departmental and organizational objectives.

• Support all capital and funding operations and interface with internal partners as well as various external capital partners
• Develop a keen understanding of our loan portfolio and oversee the movement of loan related cash flows
• Build, automate, and enhance operational reporting, reconciliations, and monitoring to improve accuracy, scalability, and efficiency
• Manage ongoing internal and external audits for our funding facilities, including data validation, documentation, and coordination across stakeholders
• Support the evolution of capital operations by helping design scalable controls, governance frameworks, and operational best practices
• Lead monthly and quarterly investors financial reporting to ensure accurate and timely delivery

Capital Operations Analyst

• Serve as the primary point of contact for an assigned caseload of Continuous Care clients and families
• Build and maintain caregiver schedules for ongoing cases, ensuring consistency and continuity whenever possible
• Respond to caregiver call-outs, schedule disruptions, and urgent coverage needs in real time
• Coordinate replacement coverage quickly while maintaining a positive client experience
• Match caregivers to clients based on personality, skillset, availability, and family preferences
• Conduct client onboarding calls and prepare caregivers thoroughly for new assignments
• Coach caregivers on client-specific expectations, care plans, and performance concerns
• Manage client concerns, complaints, and service recovery situations with professionalism and urgency
• Proactively check in with families to identify changes in needs before they become larger problems
• Collaborate closely with Recruiting, HR, Sales, and Leadership to ensure staffing pipelines support client demand
• Review caregiver visit notes and identify trends, gaps, or opportunities for improvement
• Document all communication, schedule changes, client updates, and action items accurately and consistently
• Think critically and make judgment calls independently while escalating concerns appropriately

Care Coordinator – Home Care Operations

• The Executive Operations Coordinator is a vital part of BoxPower's day-to-day operations.
• You will be involved in the logistics, coordination, and administrative infrastructure that keeps the executive team focused, and the office running — from scheduling and meeting prep to vendor management, new hire onboarding, and company-wide event coordination.
• Work closely with the Chief of Staff and across the full executive team, supporting administrative and logistical needs.
• Assist with data gathering, tracking, and presentation preparation for KPI reviews, all-hands meetings, and other recurring business rhythms.
• Maintain internal directories, org charts, and resource guides so employees can self-serve.
• Prepare materials for executive meetings, including agendas, slide decks, and supporting spreadsheets.

Executive Operations Coordinator

• Align patient services initiatives with organizational goals, compliance standards, and market access strategies
• Manage vendor relationships to deliver high quality services and operational excellence
• Drive digital-first strategies for patient engagement and identify technology solutions
• Define and refine key performance metrics by leveraging patient analytics and customer feedback
• Provide oversight of the Treatment Experience budget and forecast
• Collaborate cross-functionally with all external vendors and internal stakeholders

Director, Treatment Experience Strategy & Operations

• Communicate with customers, vendors and team members to ensure customer commitments are met
• Demonstrate an understanding of GXO’s quality policies; establish procedures for maintaining quality objectives
• Provide guidance to supervisors with respect to personnel, quality and safety
• Hire, train, develop and appraise staff effectively
• Make recommendations on programs to improve operations
• Handle equipment and coordinate all maintenance needs with the maintenance team
• Ensure records are maintained appropriately and reports are completed in a timely manner
• Adhere to and enforce all safe work practices, ensuring the warehouse is compliant with Occupational Safety and Health Administration (OSHA) and other pertinent standards/regulations

See all jobs on JobTailor

Operations Manager – Billing

Brokerage Operations Specialist

Operations Specialist I, Lifesciences

VP, Digital Transformation Operations

Board Liaison, Office Operations Coordinator

Operations Planning Area Manager

Director, Innovation PMO, R&D Operations

VP, Product Strategy – Operations

Associate, US Operations – Digital Wealth Platform

Biosample Operations Associate – Senior Associate

Operations Manager

Embedded Operations Manager

Manager, Clinic Operations

Fraud Operations Analyst

Operations Manager

Capital Operations Analyst

Care Coordinator – Home Care Operations

Executive Operations Coordinator

Director, Treatment Experience Strategy & Operations

Operations Manager – Weekend, 1st Shift