Operations

• Evaluate, recommend, and support experiential events that align with Slate's business objectives and customer engagement goals.
• Contribute to the development of event strategies and activation standards to ensure consistent, high-quality brand experiences.
• Lead operational planning and execution throughout the event lifecycle, including logistics, timelines, documentation, budgets, contracts, sponsorships, and project management.
• Occasionally serve as the on-site event lead, overseeing event setup, execution, teardown, and issue resolution.
• Develop and manage Slate's event staffing strategy, including sourcing, selecting, onboarding, and training event staff.
• Serve as the primary liaison for staffing agencies and contract personnel.
• Build and maintain strong relationships with vendors, agencies, and event partners while negotiating contracts and ensuring cost-effective event execution.
• Own the event lead generation strategy and supporting technology infrastructure.
• Manage lead capture systems, software, and related event technology.
• Partner with the Experiential Marketing Specialist to manage vehicle logistics, scheduling, maintenance, repairs, transportation, and event readiness.
• Oversee event asset inventory, storage, quality control, and warehousing operations.
• Coordinate event travel logistics, accommodations, hotel room blocks, and group travel needs.
• Partner closely with Marketing, Product, Commercial, Creative, and Customer teams to maximize event effectiveness and customer impact.
• Support the development and execution of event safety procedures and emergency action plans.

Experiential Operations Coordinator

• Review and process sales orders in the ERP system, ensuring accuracy before and after fulfillment
• Communicate order details, updates, and changes directly with dispensary customers and internal teams
• Manage special requests, order modifications, and exceptions, including sales rep requests and unique transportation needs
• Process timely invoice changes, price adjustments, cancellations, returns, and pushed orders as needed
• Support delivery drivers with issues that come up during deliveries
• Maintain and update sales databases and records, ensuring data integrity
• Deliver responsive, customer-first support and maintain a professional, positive presence in every interaction
• Assist the Sales Operations team with larger projects that improve processes, reporting, and cross-functional efficiency
• Adapt to changing priorities and take on ad hoc tasks as needed, full-time Monday through Friday
• Uphold professionalism, confidentiality, and a positive, team-oriented attitude

Sales Operations Administrator

• Own and scale the operational tooling stack across support, onboarding, and post-sale workflows, and set the roadmap for where it goes next
• Direct the build of workflow automations and internal operational tools - deciding what to automate, standardize, or redesign
• Partner with BizApps and Engineering to harden cross-system workflows and operational reliability
• Establish the visibility layer for operational bottlenecks, workflow failures, and support trends - and act on what it surfaces
• Lead operational discovery with Product and Operations to find the friction and workflow gaps that constrain scale
• Translate real-world workflows into scalable processes, tooling requirements, and automation opportunities
• Run "ground truth" operational research across teams and markets to understand how work actually happens
• Design and lead pilots that validate new operating models before broader rollout
• Own launch readiness and operationalization for new markets, service lines, and operational initiatives
• Lead high-priority, cross-functional programs spanning Operations, Product, Analytics, and Care Delivery
• Design the scalable playbooks and workflows that emerging initiatives run on
• Drive AI-forward operational initiatives and automation across the company
• Stand up the documentation, training, and knowledge systems that keep operations consistent as the org grows - and set the standard others follow
• Establish the scalable operational processes AbbyCare needs across markets and service lines
• Mentor and guide operators across the team, raising the bar on how operational work gets done
• Continuously remove manual work and improve execution through better systems and process design

Senior Manager – Platform and Strategic Operations

• Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
• Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
• Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
• Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
• Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
• Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
• Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
• Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
• Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
• Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
• Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
• Monitor initiative performance using data tools and translate operational data into clear recommendations
• Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners

Strategy & Operations, Healthcare – Patient Operations

• Initiate and lead specific, high-impact initiatives within MC2's Strategic Enablement pillars. Own each effort from problem definition through delivery, defining scope, sequencing work streams, establishing stakeholder maps, and creating the operating infrastructure needed to move work forward without existing playbooks.
• Partner with business leaders to identify capability gaps and design targeted learning programs. Own end-to-end curriculum and content development (leveraging internal experts), track effectiveness metrics, and refine continuously based on data and feedback.
• Drive cross-functional coordination across MC2 teams and XFN partners. Facilitate alignment forums, resolve blockers and ensure initiative progress is consistently communicated to the right people, in the right way, at the right time.
• Develop and maintain tracking and reporting mechanisms for the initiatives you own, including success metrics, progress updates and stakeholder-ready summaries that connect work to MC2's strategic priorities.
• Identify and implement continuous improvements to how Strategic Enablement initiatives are planned, executed and documented. Refine approaches as work scales and organizational needs evolve.
• Use AI to accelerate your own execution and identify and test high-impact use cases that can be embedded into team workflows and scaled as proven practice.

Strategy & Operations Lead – Strategic Enablement

• Executive Communication: Write, edit, and distribute email, correspondence memos, letters, and forms. When drafting correspondence for the Founder, write in his voice: warm, concise, relationally attuned, and free of anything that reads as templated or corporate. Maintain a proof-of-listening standard in all external communication, mirroring the language of the pastor or leader being served. Draft correspondence for prospects, customers, partners, and Pushpay leadership, including follow-ups tied to active sales conversations.
• Calendar Management: Maintain leaders’ calendars, including scheduling meetings, appointments, speaking engagements, and travel arrangements. Exercise discretion in committing time and evaluating needs, ensuring time is protected for high-leverage work and active deals.
• Email Management & Executive Communication: Inbox organization, ensuring proper filing, prioritization, and prompt and timely responses. Specifically for the Founder, manage the inbox end to end, triaging, drafting, and responding on his behalf with full authority.
• Travel Management: Book and manage senior executives’ travel logistics and activities, including accommodations, transportation, and meals, ensuring adherence to company travel policy with precision and zero surprises.
• Executive Operations: Create agendas, distribute meeting prep materials, support creation of slide decks, and publish notes/action items. Prepare briefing documents ahead of key meetings, including SteerCo sessions, customer conversations, and Pushpay leadership touchpoints. Serve as a connective layer between the Founder and internal teams (product, customer success, Pushpay counterparts), keeping information flowing and decisions moving.
• Presentation Support: Lead in the development of on-brand, visually appealing presentation graphics and presentation slides.
• Confidentiality: Maintain confidentiality and high degree of ethical standards at all times, handling sensitive matters including deal terms, personnel topics, and financial information with absolute discretion.
• Priority Management: Keep leaders advised of time-sensitive and priority issues, ensuring appropriate follow-up. Track commitments across sales, product, and integration workstreams, ensuring nothing falls through the cracks.
• Reporting Coordination: Coordinate the creation of and on-time submission of regularly scheduled reports.
• Expense Management: Prepare, reconcile, and submit expense reports for leaders; review submitted reports for accuracy and pre-approval.
• Event Coordination: Plan, coordinate, and execute in-person and virtual activities that build team connection and strengthen workplace culture, including team building events and social gatherings; recognition celebrations and milestone acknowledgments; and seasonal events.
• Digital Presence and Personal Brand: Own the Founder’s social media schedule end-to-end, planning, drafting, and publishing content across platforms. Curate and develop content that positions the Founder as a trusted voice on shepherding, congregant engagement, and church leadership. Repurpose talks, sales conversations, and customer wins into thought leadership content, monitoring engagement and surfacing opportunities.
• Special Projects: Complete a variety of special projects including supporting staff recognition and morale; creating presentations, financial spreadsheets and special reports. Take ownership of initiatives the Founder delegates, from event planning to customer-facing collateral, and represent the Founder in meetings when appropriate, capturing decisions and driving follow-through.
• Flexible Support: Perform additional and/or alternative duties as assigned from time to time, including supporting other departments or Executives as needed.

Executive Operations & Communication Manager

• Lead concurrent office moves, restacks, and phased relocations from approved scope through move-day execution, stabilization, and closeout.
• Build integrated move plans covering schedules, budgets, dependencies, seating, IT/AV, security, furniture, facilities, accessibility, communications, and contingencies.
• Translate business requirements and stacking plans into move waves; lead readiness reviews, issue resolution, and post-move retrospectives.
• Establish clear responsibilities, decision-making processes, and escalation paths across business leaders, People, IT, Security, Facilities, Communications, and Finance.
• Manage move vendors and workplace service providers, including scope, schedules, deliverables, quality, safety, and costs.
• Communicate plans, risks, and decisions to employees and executives while minimizing business disruption.
• Develop scalable move playbooks, RACI models, readiness checklists, cutover plans, and service standards.
• Maintain risk and issue logs, change control, budget tracking, and governance across the move portfolio.
• Track KPIs—including readiness, move accuracy, downtime, employee experience, and cost—to improve future execution.
• Own the CAFM roadmap, governance, budget, vendor performance, and success measures.
• Translate workplace workflows into system requirements and releases; oversee configuration, testing, launch readiness, and change control.
• Establish standards for floorplans, occupancy, employee assignments, and move data, maintaining CAFM as the system of record throughout the move lifecycle.
• Drive adoption through documentation, training, support, and integrations with HRIS, ITSM, access control, reservations, and analytics.

Manager, Occupancy Planning Operations

• Drive enterprise‑level storytelling and executive communications, spanning EC and Board materials, operating model deployment, and internal events, to consistently articulate strategy, progress, and performance against key milestones and metrics.
• Shape and maintain a cohesive internal strategy narrative for Data Science & Digital Health.
• Translate complex data science, AI, and digital health strategy into clear, executive‑ready communications.
• Develop high‑impact materials for Executive Committee and Board of Directors engagements.
• Support internal leadership communications, including town halls, strategy sessions, and enterprise updates.
• Communicate DSDH operating model, milestones, metrics, and progress with clarity and consistency.
• Partner closely with peers to ensure internal narratives reflect broader industry context alongside internal messaging.
• Develop and maintain internal stakeholder mapping to tailor communications and engagement strategies.

Director, Strategy & Operations

• Processing patient insurance information through the patient intake process
• Collecting payment on outstanding patient balances
• Resolving credits when overpayments are received from payers
• Communicate with insurance payers to ensure proper insurance coverage
• Respond timely and accurately to payer communications
• Collaborate with other revenue operations teams
• Partner with clinics teammates to ensure timely and accurate insurance information
• Maintain confidentiality of all company and patient information
• Attend team meetings and trainings as needed

Revenue Specialist I

• Oversee day-to-day management of end-to-end or co-managed revenue cycle engagements
• Partner with key client leaders to communicate performance
• Support operational improvements and strengthen client outcomes.
• Drive revenue cycle performance by identifying best practices
• Lead implementation efforts across people, process, technology, and analytics
• Serve as a subject matter expert on revenue cycle model
• Manage client relationships and respond to ad-hoc requests

Senior Ops Lead

• Manage the ticket queue prioritizing and resolving requests while identifying recurring categories to automate or deflect
• Participate in a rotating on-call and incident response schedule, including weekends, troubleshooting and documenting issues in real time
• Build and maintain monitoring dashboards (Tableau, Superset, Grafana) that track service health, availability, and data quality, flagging gaps as they emerge
• Use AI-assisted tools (e.g., Claude, Copilot) to speed up triage, root-cause analysis, scripting, and documentation — while knowing when a problem needs hands-on judgment instead
• Write and maintain code in general-purpose languages (Python, Go, JavaScript, TypeScript, Bash) to automate operational workflows
• Partner with global stakeholder teams to drive issues to resolution

Operations Engineer, BizTech

• Manage Airwallex’s credit risk exposure across all product offerings
• Evaluate credit risk across payment acceptance channels (cards, bank payments, local payment methods)
• Drive Know Your Business (KYB) processes to build and maintain a diversified, high-quality merchant portfolio
• Define, monitor and deliver against global credit risk performance KPIs
• Build, maintain and iterate standard operating procedures (SOPs) for credit risk management, including vetting, investigation and ongoing monitoring
• Develop structured reporting and dashboards to give global visibility into credit risk performance
• Partner with Business Development, Legal, Compliance and Transaction Risk to balance commercial goals with risk mitigation
• Strengthen risk awareness across global stakeholders and proactively surface emerging risks

Manager, Credit Risk Operations

• Map how merchandising actually works today, not how the org chart says it works.
• Redesign core operating processes for speed, accuracy, and margin protection: assortment planning, item setup, pricing and markdown, vendor and PO management, allocation, replenishment.
• Own the calendar connecting marketing activations to inventory, so launches are stock-backed, not a surprise to the warehouse.
• Translate activation plans into buy, allocation, and replenishment signals; flag stock risk before launch, not after.
• Coordinate vendor commitments tied to activations: fill rates, lead times, launch quantities.
• Build self-service tools and proactive alerts that scale the buyer-vendor relationship, including visibility into vendor performance.
• Build the automation yourself, using Claude and comparable AI tools, no/low-code platforms, and lightweight automation, from concept through rollout.
• Run pilots end to end: scope, build, test for accuracy, validate fit, scale. Keep humans in the loop on margin- and inventory-critical decisions.
• Maintain a registry of approved tools and active automations, so what exists and what it's for is never a mystery.
• Own change management for every rollout: training, AI literacy for non-technical audiences, office hours, a bench of power users.
• Build reporting on process and automation performance, and use it to prioritize what gets built next.

Merchandising Operations Manager

• Responsible for all inside sales and service operations at the branch.
• Provide continuity between sales and service to meet customer expectations.
• Primary communicator with Fredericksburg support regarding customer needs and current operations.
• Support and train new employees to ensure alignment and expectations are fully established and fulfilled.

Branch Operations Manager

• Design and implement best-in-class user research methodologies, including customer interviews, surveys, and VoC programs.
• Conduct qualitative and quantitative research to capture the full spectrum of customer experience and competitive dynamics.
• Lead customer segmentation, persona mapping, and win/loss analysis to understand why customers choose, expand with, or leave Airwallex.
• Analyze and synthesize customer and market feedback, identifying key trends and actionable insights to inform product and business strategy.
• Help establish governance, metrics, and repeatable processes for a trusted customer intelligence function.
• Build and maintain dashboards and reporting tools to monitor key customer experience and competitive metrics.
• Own executive-ready outputs including regular briefings and quarterly insights reports for leadership.
• Present findings and recommendations to senior management in a clear, compelling manner.
• Collaborate with cross-functional teams across Product, Engineering, Commercial, and GTM to ensure customer insights are integrated into product and service improvements.
• Support the hiring and development of analysts and researchers as the team scales.

Operations Strategy Leader

• Support and educate clients as they work through the intake process and finalize their loan closing
• Ensure all initial application data and documents are accurate and complete before submitting to Processing
• Act as primary point of contact and set clear client expectations on timelines and requirements
• Responsible for timely delivery of initial loan disclosures and adherence to all regulatory requirements
• Operates independently on standard files and escalates to Team Leads as needed for scenario questions or guideline interpretation
• Ensure that all loans originate in full compliance with federal and state regulations
• Adopts Company values in work behaviors, decision making, contributions and interpersonal interactions
• Contributes to a positive work environment by demonstrating cultural expectations and influencing others to reward performance, accountability, diversity and inclusion, flexibility, continuous development, collaboration, creativity and fun

Licensed Loan Partner

• Drive the product and quality strategy for one of the newest business lines
• Become an expert about product, operations, and Merchants
• Monitor service quality and provide recommendations to optimize service offerings
• Perform comprehensive analysis and make recommendations about business strategy to help DoorDash disrupt a new industry

Associate, Strategy and Operations

• Forecast financial, manpower, and operational requirements for key businesses
• Identify and pursue service agreement business in conjunction with marketing and sales
• Manage start ups in terms of time and cost requirements
• Manage customer inventories and RMA procedure
• Ensure customer satisfaction with Company service and system performance
• Interview, hire, and train customer engineers as necessary to support regional business

Regional Operations Manager

• Support Commercial Operation Director with reporting, data collection and consolidated feedback to coordinate divisional meetings and communication touchpoints including business reviews, commercial scorecards, and town halls
• Partner with Division Commercial leaders to help operationalize commercial strategy by developing and communicating clear planning guidance and regular detailed performance reporting
• Assist in preparing strategic presentations and divisional updates for senior leadership using cross-functional inputs
• Track and report key sales KPIs and collaborate with Commercial Finance and Performance Management to monitor execution and results across the division
• Collaborate with Sales and Finance teams on divisional forecasting to ensure alignment with commercial and financial objectives
• Support rollout of national initiatives within the division by organizing informational meetings/trainings as needed, developing timelines and expectations, and reporting milestones and performance

Manager, Commercial Operations

• Leading strategic work streams supporting Xero's internal AI transformation, from scoping through to stabilization and adoption
• Translating AI ambitions into clear scope, requirements and delivery plans with measurable outcomes
• Structuring ambiguous business problems into sharp questions and well reasoned recommendations for senior audiences
• Building business cases and bringing commercial judgement to trade offs and investment decisions

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