Senior Manager – Platform and Strategic Operations

Abby Care

Senior Manager responsible for designing operational infrastructure for Abby Care's growth. Overseeing tooling, workflows, and operational models for onboarding and care delivery.

Posted 7/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesSenior💰 $170,000 - $220,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in scaling operational tooling and designing workflow automations to enhance efficiency across support, onboarding, and post-sale processes. Proven ability to lead cross-functional initiatives and mentor teams while driving AI-forward operational improvements.

Highest-signal resume keywords

Operational Tooling ManagementWorkflow Automation DesignCross-Functional Program LeadershipOperational Process ScalingStrategic Operations Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Operational Systems ImplementationProcess DesignAutomation Opportunities IdentificationData Analysis for Operational InsightsWorkflow Standardization

Soft Skills

MentoringAccountabilityCollaborationProblem-Solving

Tools & Technologies

BizAppsAI ToolsDocumentation SystemsKnowledge Management Systems

Industry Keywords

Strategy & OperationsProduct OperationsPlatform OperationsCross-Functional RolesOperational Initiatives

About the role

Key responsibilities & impact

Own and scale the operational tooling stack across support, onboarding, and post-sale workflows, and set the roadmap for where it goes next
Direct the build of workflow automations and internal operational tools - deciding what to automate, standardize, or redesign
Partner with BizApps and Engineering to harden cross-system workflows and operational reliability
Establish the visibility layer for operational bottlenecks, workflow failures, and support trends - and act on what it surfaces
Lead operational discovery with Product and Operations to find the friction and workflow gaps that constrain scale
Translate real-world workflows into scalable processes, tooling requirements, and automation opportunities
Run "ground truth" operational research across teams and markets to understand how work actually happens
Design and lead pilots that validate new operating models before broader rollout
Own launch readiness and operationalization for new markets, service lines, and operational initiatives
Lead high-priority, cross-functional programs spanning Operations, Product, Analytics, and Care Delivery
Design the scalable playbooks and workflows that emerging initiatives run on
Drive AI-forward operational initiatives and automation across the company
Stand up the documentation, training, and knowledge systems that keep operations consistent as the org grows - and set the standard others follow
Establish the scalable operational processes AbbyCare needs across markets and service lines
Mentor and guide operators across the team, raising the bar on how operational work gets done
Continuously remove manual work and improve execution through better systems and process design

Requirements

What you’ll need

10+ years in Strategy & Operations, BizOps, Product Ops, Platform Ops, or similar cross-functional roles, including experience owning operational initiatives end to end
Track record implementing and scaling operational systems and tooling - not just using them
Experience designing workflow automations and operational processes that hold up as an org grows
Proven in ambiguous, fast-moving environments; comfortable being accountable for outcomes, not just deliverables

Benefits

Comp & perks

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work.
Comprehensive health coverage that works for you. Choose from high-quality medical dental and vision options, including a $0 deductible PPO and a company-funded HSA, alongside employer-paid life and disability insurance.
Generous paid time off. We provide policies that allow you to recharge along with 10 paid company holidays.
Financial savings benefits to support your future. We support your financial well-being with HSA contributions, optional FSA and commuter benefits, and full coverage of all 401(k) account fees (employer match not currently offered).
Paid parental leave to support your growing family. We provide paid leave, so you can focus on bonding and adjusting to life as your family grows.