Abby Care

Manager

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Certified Nursing Assistants (CNAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

RN Case Manager

Compliance

• Design, build, deploy, and continuously improve a comprehensive enterprise compliance program covering every aspect of Abby Care's healthcare operations, anchored to the OIG seven-element framework and the DOJ's Evaluation of Corporate Compliance Programs guidance.
• Set the company's compliance strategy and priorities, including the annual enterprise risk assessment, multi-year work plan, audit and monitoring calendar, and annual program effectiveness review; secure the resourcing and Board endorsement to execute against them.
• Establish and operate the program's full operational backbone — policies and procedures, training and culture, reporting and hotline channels, monitoring and auditing, investigations, discipline, and corrective action — and ensure each element is functioning, measurable, and improving.
• Lead compliance across the full program lifecycle, clinical operations, documentation, billing and coding, EVV, payor and MCO contract performance, and program integrity; and work to build a culture of compliance by embedding compliance into how the business runs rather than bolting it on.
• Lead regulatory change management across the federal stack (AKS, Stark, FCA, HIPAA/HITECH, CMS, OIG, HRSA, and the 21st Century Cures Act) and across each state Medicaid environment in which we operate.
• Manage all government inquiries, audits, investigations, self-disclosures, and any settlement or CIA obligations; serve as the company's principal compliance liaison to regulators, MCO program integrity functions, and external counsel.
• Partner with Legal, People, Operations, Clinical Leadership, Information Security, and Finance to embed compliance controls across the workforce, software and vendor ecosystem, and care delivery model.
• Partner with the General Counsel on compliance initiatives regarding AI governance and the deployment of AI in clinical and operational workflows, including FDA SaMD/CDS analysis, documentation integrity, and patient-facing disclosures.
• Lead compliance diligence and integration for new market entry, new Medicaid program design, new service lines, and M&A activity.
• Serve as the company's designated Compliance Officer; chair the Compliance Committee; report regularly to the Board on risk posture, incidents and program effectiveness, with independent access as needed.
• Build, hire, and develop a high-performing in-house compliance team, investigations, auditing and monitoring, training, and compliance operations and analytics, and the technology infrastructure that supports a modern program.

VP, Compliance

Growth Marketing

• Lead Regional Growth Teams: Oversee multiple teams, driving efficiency and process improvements to enhance patient experience.
• Drive Partnerships & Referrals: Guide Business Development Associates in expanding partnerships, creating brand awareness, and optimizing resource allocation for growth.
• Optimize Intake Operations: Streamline the intake process to ensure efficient lead management, accurate data collection, and timely qualification.
• Manage Document Collection: Oversee teams handling documentation review to qualify families for our program.
• Leverage Data & Analytics: Use data-driven insights to refine strategies, optimize processes, and drive growth.
• Ensure Cross-Functional Alignment: Collaborate with the General Manager and other departments to align growth strategies with state objectives.
• Champion Operational Excellence: Establish workflows and maintain consistent execution across growth teams.

Strategy & Growth Manager

Data Analyst

• Act as the primary architect for our People technology. You will define how our various people tech systems (e.g., for ATS, HRIS, Payroll, Benefits) connect, ensuring our tech stack scales ahead of our headcount.
• As the internal owner for our Workday implementation, you will serve as the primary architect and project lead for our transition to the platform. You will translate complex business requirements into scalable Workday configurations, ensuring that our data architecture supports long-term growth and high-integrity reporting.
• Lead the end-to-end lifecycle of system evaluations and systems implementations as needed. You will gather requirements, manage project timelines, and lead technical configurations to ensure any new tools / systems integrate seamlessly into our workflows.
• Own the connections and integrations between our systems. You will be responsible for building and monitoring integrations that eliminate manual data entry, ensuring that information flows accurately and reliably between our various systems.
• Define the roadmap for how we collect, store, and use people data. You will determine which metrics matter (e.g., turnover, caregiver capacity, hiring) and ensure our data is structured, audit-ready, and compliant.
• Serve as the strategic lead for people analytics, collaborating with our Business Analytics Associate to develop data modeling, dashboards, and visualizations that will support our business. As part of this, you will design executive-ready dashboards and narratives that help leadership understand workforce trends and make informed decisions about our growth and our people.
• You will identify manual bottlenecks in our operational processes (including processes like onboarding and offboarding) and design automated, scalable solutions to fix them.
• Partner closely with key stakeholders to figure out what they actually need from our systems to be successful. You’ll take those high-level requirements and turn them into a cohesive, scalable technical reality, ensuring our solutions are not just quick fixes, but compliant, integrated systems that support our people as we grow.
• Ensure our team actually knows how to use the systems you support and the tools you build. You will create clear, "down-to-earth" documentation and lead training sessions that drive high adoption and reduce user error.
• Manage our relationships with third-party systems vendors and consultants. You’ll hold them accountable for performance, manage renewals, and ensure we are getting the most out of our technology investments.

People Systems & Analytics Manager

AI Engineer

• Drive the full product lifecycle of applied AI systems—from problem framing and model selection to robust implementation, automated evaluation, and scalable production deployment.
• Act as the definitive technical lead for your product areas. Mentor engineers, conduct rigorous code reviews, and elevate the team's shipping velocity and engineering standards.
• Collaborate closely with product, operations, clinical, and compliance teams to ensure AI solutions are safe, trustworthy, and practical for real-world care applications.

Senior Applied AI Engineer

Executive Assistant

• Own the calendars of three executives. Manage scheduling, travel, and meeting prep for the Head of Engineering, Head of Product, and Head of People. Resolve conflicts independently. Anticipate two to three weeks out, not two days out.
• Run the inbox and information flow. Triage inbound, draft responses, and ensure nothing falls through the cracks across all three principals.
• Drive the operating cadence. Own prep, agendas, and follow-through for leadership team meetings, engineering and product offsites, and key external engagements.
• Own a defined operational portfolio. Lead all-hands logistics, engineering and product offsite execution, recruiting coordination for technical and people hires, and exec-level new hire onboarding.
• Handle confidential work with discretion. Particularly on the People side, you will see comp, performance, and HR-sensitive information. We expect total discretion.
• Partner with the Sr. EA. Operate as part of a tight admin team. Cover for the Sr. EA when needed. Help raise the bar on how Abby Care runs its executive operations end to end.

Full-stack Engineer

• Drive product and platform development.
• Partner with cross-functional teams to solve real-world problems.
• Lead the team in technical excellence.

Software Engineer – Full-Stack

• Own the calendars of the CEO and COO as strategic assets. Make accept, decline, defer, and delegate decisions independently. Protect deep work blocks aggressively. Resolve conflicts without escalating most of them. Anticipate two to four weeks out, not two days out.
• Run the executive inbox. Triage inbound, draft and send communications on behalf of the principals, and ensure nothing rots in the queue.
• Own the operating cadence. Drive prep, agendas, and follow-through for executive meetings, board meetings, offsites, investor sessions, and key external engagements.
• Manage the admin team. Lead our onshore and offshore Executive Assistants and Office Manager. Set the standard, run the cadence, and ensure high performance.
• Build the backbone. Own contract organization, vendor management, and the administrative systems that keep a fast-growing company running at scale. Build infrastructure that outlasts you.

Senior Executive Assistant

• Design, implement, and evaluate Abby Care’s multi-state Clinical Quality Improvement (CQI) and Quality Assurance (QA) programs.
• Partner closely with state Directors of Nursing and Clinical Leads to standardize clinical practices across all active and upcoming markets.
• Build a deeply rooted organizational culture that prioritizes patient safety, exceptional care, and caregiver compliance.
• Serve as the internal subject matter expert on state-specific Medicaid paid family caregiving regulations, Electronic Visit Verification (EVV), and Home Health Agency (HHA) scope of practice.
• Maintain and guarantee perpetual audit-readiness for state Departments of Health (DOH), CMS, and commercial payer reviews.
• Deliver targeted remediation training and policy updates to clinical leadership when compliance gaps or regional regulatory updates occur.
• Oversee corporate charting standards and multi-state clinical audit frameworks.
• Establish performance benchmarks for electronic charting, ensuring clinical necessity is robustly documented to protect authorization utilization and minimize compliance risk.
• Analyze complex clinical data and Key Performance Indicators (KPIs), including patient readmission rates, extended visit trends, and clinical incident reports, to drive meaningful interventions and workflow improvements.
• Oversee the formal escalation, investigation, and reporting of all critical incidents across operations.
• Ensure thorough Root Cause Analyses (RCA) are completed for variances and promptly deploy sustainable Corrective Action Plans (CAPs).

Senior Manager, Clinical Quality

Operations

• Own and scale operational tooling across support, onboarding, and post-sale workflows
• Build and maintain workflow automations and lightweight internal operational tools
• Partner with BizApps and Engineering to improve cross-system workflows and operational reliability
• Improve visibility into operational bottlenecks, workflow failures, and support trends
• Partner closely with Product and Operations teams to identify operational pain points and workflow gaps
• Translate real-world operational workflows into scalable processes, tooling requirements, and automation opportunities
• Conduct “ground truth” operational research to understand how work is actually happening across teams and markets
• Support pilots and workflow experiments to validate new operational models before broader rollout
• Support launch readiness and operationalization for new markets, service lines, and operational initiatives
• Help drive high-priority cross-functional projects spanning Operations, Product, Analytics, and Care Delivery
• Assist in designing scalable playbooks and workflows for emerging business initiatives
• Build documentation, training materials, and knowledge systems to improve operational consistency
• Help establish scalable operational processes as AbbyCare grows across markets and service lines
• Partner cross-functionally to operationalize new workflows, pilots, and support models
• Identify opportunities to reduce manual work and improve execution through better systems and process design.

Strategy & Operations Manager – Platform Operations

• Own complex cross-functional programs end-to-end: Lead high-impact initiatives across operations, growth, and product teams—driving alignment, execution, and results across multiple stakeholders.
• Relentlessly drive market growth: Partner with on-the-ground ops, HQ platform teams, and cross-functional leads to own market operations, service delivery, and expansion—no task is too big or small for you.
• Launch and scale new programs (0→1): Identify opportunities for new operational initiatives, design the strategy, build the initial workflows, and drive implementation from concept to scaled execution.
• Engineer and scale core processes: Systematically build, optimize, and scale new and existing operational workflows—constantly reduce friction and drive efficiency while keeping patient delight at the center.
• Run the business ‘by the numbers’: Own metrics that matter—set aggressive targets for key KPIs (churn, productivity, care quality, etc.) and use data to allocate resources, guide incentives, and prioritize market and product pushes.
• Diagnose system-level issues and redesign processes: Develop deep fluency across operational systems, workflows, and edge cases—using data and frontline insights to identify root causes and redesign processes for scalability.
• Set and hit aggressive goals: Ruthlessly prioritize for impact, break down ambiguous challenges, and deliver on rapid timelines—no hesitancy in tackling new and ambiguous projects from zero to one.
• Operate autonomously and drive accountability: Independently manage initiatives with minimal oversight, proactively identifying risks and driving solutions before escalation is required.
• Obsess over continuous improvement: Proactively identify broken processes, recurring fires, and product gaps—invent and test new solutions, features, and models that make ops more seamless and scalable for care staff and families.
• Serve as an operational leader across teams: Step in for managers when needed, coordinate workstreams across teams, and ensure operational continuity during high-priority initiatives.
• Champion frontline and customer experience: Manage, motivate, and mentor care ops teams (local and remote)—solve people problems, clear blockers, negotiate resources, and unlock leverage for highest impact operators.
• Represent operations with executive presence: Communicate insights, tradeoffs, and recommendations clearly to senior leadership and cross-functional partners.
• Think like an owner, act like an athlete: Take initiative, operate with extreme accountability, and present solutions—not problems. Willingly flex across job functions and fill gaps wherever the org most needs your horsepower.

Senior Associate, Strategic Operations

Software Engineer

• Salesforce Development: Act as the technical lead for writing, testing, and deploying custom code, including Apex (Triggers, Classes, Batch), Lightning Web Components (LWC), and advanced SOQL/SOSL.
• Integration Architecture: Utilize iPaaS tools like Workato and Zapier to architect robust automation layers that consolidate data entry and reduce SaaS seat usage across the tech stack.
• AI Roadmap Execution: Build a unified system where Salesforce serves as the single source of truth for AI-driven workflows, automating complex end-to-end onboarding and document collection processes.
• Strategic System Scaling: Oversee architectural compliance for major state launches to prevent future technical debt and ensure new builds sit on a scalable foundation.
• Vendor & Platform Optimization: Audit usage across Salesforce, Dialpad, and PandaDocs to optimize licensing costs and replace manual tasks with scheduled flows and integrations.

Enterprise Applications Developer

Administration

• Act as the primary owner for Salesforce, managing daily requests including field fixes, data corrections, and advanced troubleshooting.
• Lead the administration and maintenance of peripheral tools including Dialpad, PandaDocs, Notion, Jira, etc.
• Proactively drive the cleanup of technical debt, duplicate fields, and inconsistent naming conventions across all integrated platforms.
• Partner with Sales and Ops leadership to deliver critical visibility into performance through reports and dashboards.
• Enforce role-based access across Salesforce, Dialpad, and PandaDocs to ensure HIPAA compliance and secure data handling.

Enterprise Applications Administrator

• Own and scale operational infrastructure
• Build and operationalize AI-driven workflows
• Drive visibility through reporting and operational data
• Strengthen compliance and training operations
• Improve family and caregiver operational experience
• Execute and scale cross-functional operational rollouts
• Operate with urgency and ownership in ambiguous environments
• Continuously identify operational gaps and scalability opportunities

RN Case Manager

VP, Compliance

Strategy & Growth Manager

RN Case Manager

People Systems & Analytics Manager

Senior Applied AI Engineer

Executive Assistant

Software Engineer – Full-Stack

Senior Executive Assistant

Senior Manager, Clinical Quality

Strategy & Operations Manager – Platform Operations

Senior Associate, Strategic Operations

Enterprise Applications Developer

Enterprise Applications Administrator

Central Strategy & Operations Associate