Abby Care

Manager

• Manage patient intake and onboarding processes, including assessments, care plan development, and initial service setup.
• Oversee a caseload of PASA participants, coordinating services, monitoring progress, and adjusting plans as needs evolve.
• Provide ongoing patient support, including family check-ins, attendant guidance, incident reporting, and care continuity.
• Ensure compliance with HCPF PASA regulations, operational memos, and documentation requirements like EVV and physician attestations.
• Collaborate with the PASA Program Lead and cross-functional teams to resolve issues, optimize service delivery, and track utilization metrics.
• Maintain accurate records in our EMR or similar systems, preparing reports on caseload status, outcomes, and quality improvements.
• Build relationships with CMAs, CCBs, and referral partners to facilitate smooth transitions and program growth.
• Participate in training, quality reviews, and continuous improvement initiatives for PASA services.

PASA Case Manager

Human Resources

• Independently manage the end-to-end lifecycle of employee relations cases. You will oversee the intake, triage, and resolution of ER issues, ensuring every voice is heard and every case is documented with precision, care, and extreme attention to detail.
• Lead, with a high level of discretion and judgment, end-to-end internal investigations into allegations of misconduct, harassment, or policy violations. You will own the entire process, from architecting the investigation plan and interviewing witnesses to delivering final, evidence-based recommendations and documentation.
• Ensure that disciplinary actions and terminations are handled with dignity and consistency.
• Serve as a high-touch consultant to managers and the People team (especially HRBPs) on ER-related topics, including complex accommodations, disciplinary actions, and policy interpretation. You act as an objective, confidential intermediary to help resolve disputes before they escalate.
• Act as a steady sounding board for managers facing high-tension conversations. You will coach leaders on how to approach difficult discussions with a focus on de-escalation, empathy, and clarity, ensuring they feel supported in even the most challenging moments.
• Lead the coordination and adjudication of background checks and employment eligibility for our diverse population. You will apply sound judgment and legal awareness to ensure we are audit-ready and compliant while maintaining our commitment to fair-chance hiring.
• Help us move from early-stage workflows to a structured, scalable ER function. You will lead the implementation and maintenance of ER policies, SOPs (standard operating procedures) for investigations, and grievance frameworks that will support our nationwide expansion.
• In addition to solving individual cases, you will identify systemic trends. You’ll track ER metrics and use data to surface insights, partnering with leadership to design and deliver proactive training or cultural interventions that address recurring issues at the root.

Employee Relations Partner

Recruitment

• Manage a consistent pipeline of 8-10 active requisitions across a variety of US markets.
• Source proactively using multi-channel strategies to find "passive" talent who align with our mission.
• Manage the end-to-end candidate experience, ensuring every applicant, regardless of the outcome, has a positive impression of Abby Care.
• Collaborate with Abby Care leadership to understand the specific nuances of operational roles.
• Lead weekly pipeline reviews, providing data-driven insights on market trends and candidate feedback.
• Act as a strategic advisor to hiring managers, helping them move from "I need a hire" to "I have the right person."
• Manage the offer process, including compensation negotiations and navigating candidate expectations in a competitive market.
• Ensure a seamless handoff to the onboarding team to set new hires up for success from Day 1.

Clinical Recruiter – Contract

General Counsel

• Serve as the Company’s Primary Employment Law Advisor
• Counsel People team, executives and functional leadership on employee relations, performance management, discipline, terminations, leaves of absence, accommodations, and sensitive personnel matters.
• Provide real-time, practical guidance on complex employment situations.
• Balance legal risk with operational realities in a fast-moving, complex environment.
• Advise executive leadership on workforce strategy, organizational change, and risk mitigation.
• Build the Employment Law Infrastructure
• Design and implement scalable frameworks for managing employee relations, investigations, discipline, and separations.
• Create policies, handbooks, playbooks, templates, and decision trees for HR and managers.
• Develop a proactive, multi-state compliance strategy for a distributed and growing workforce.
• Establish consistent processes that reduce reactive firefighting and enable the company to scale responsibly.
• Lead Wage-and-Hour and Multi-State Compliance
• Advise on classification, overtime, scheduling, and all wage-and-hour issues affecting non-exempt and home-based employees.
• Navigate multi-state employment law complexity and support expansion into new jurisdictions.
• Monitor evolving federal, state, and local employment laws and translate them into actionable guidance.
• Manage Investigations and Disputes
• Conduct and oversee significant workplace investigations and sensitive matters.
• Manage employment litigation strategy and coordinate with outside counsel efficiently.
• Handle administrative agency charges, demand letters, and pre-litigation disputes.
• Drive Training and Culture
• Design and deliver training programs for managers and People team.
• Partner with People team and leadership to embed a legally compliant, people-centered workplace culture.
• Support reorganizations, acquisitions, and new business initiatives.

Senior Employment Counsel

• Manage a consistent pipeline of 10+ active requisitions across Finance, People/HR, Legal and Operations.
• Source proactively using multi-channel strategies to find "passive" talent who align with our mission.
• Manage the end-to-end candidate experience, ensuring every applicant, regardless of the outcome, has a positive impression of Abby Care.
• Collaborate with Abby Care leadership to understand the specific nuances of operational roles.
• Lead weekly pipeline reviews, providing data-driven insights on market trends and candidate feedback.
• Act as a strategic advisor to hiring managers, helping them move from "I need a hire" to "I have the right person."
• Manage the offer process, including compensation negotiations and navigating candidate expectations in a competitive market.
• Ensure a seamless handoff to the onboarding team to set new hires up for success from Day 1.

Corporate Recruiter – Contract

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Home Health Aides (HHAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

RN Case Manager

Growth Marketing

• Execute the vision of the Expansion function end-to-end.
• Craft growth processes for scale and constantly experiment.
• Build for Scale and Flexibility.
• Partner with operations, clinical, and product teams across the company.

Growth & Expansion Associate

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Certified Nursing Assistants (CNAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

Home Health RN Case Manager

Operations

• Manage and coordinate schedules for clinicians and caregivers to ensure coverage and availability.
• Schedule Admissions by reviewing clinician calendars and availability.
• Ensure recertification visits and supervisor visits are scheduled within the appropriate timeframe.
• Monitor and manage multiple scheduling platforms including internal scheduling tools and shared calendars.
• Track clinician and caregiver availability using Google Calendar and other scheduling tools.
• Manage schedule availability periods (typically 8-week scheduling cycles).
• Process schedule updates including PTO requests, availability changes, and schedule modifications through Google Forms and approval workflows.
• Ensure updates are accurately reflected across scheduling platforms.
• Collaborate closely with RN Case Managers, Clinicians, and Family Care Associates to align schedules with clinical requirements.
• Communicate scheduling updates and issues through Slack and shared Google Sheets.
• Participate in biweekly coordination meetings with RN Case Managers.
• Maintain accurate records of schedules, availability, and updates.
• Ensure all scheduling activities align with required clinical timelines and operational standards.
• Identify scheduling conflicts and proactively resolve them.

Care Operations Associate – Scheduler

Technical Recruiter

• Hire across engineering (backend, full-stack, infrastructure, AI/ML), product, data science/analytics, design, and technical operations.
• Build a predictable, multi-channel sourcing engine tailored to technical talent.
• Design interview loops, technical assessments, scorecards, and a consistent, high-signal evaluation process.
• Own full-cycle technical recruiting, ensuring speed, quality, and strong candidate experience.
• Collaborate closely with engineering and product leadership to define role priorities, headcount needs, and hiring plans.
• Drive weekly technical pipeline reviews and shape prioritization decisions.
• Serve as a strategic advisor to technical leaders and hiring managers.
• Craft compelling outbound messaging that highlights Abby Care’s engineering challenges, mission, and scale.
• Develop content that resonates with senior technical talent and differentiates Abby Care in a competitive market.
• Support community engagement, tech events, and targeted outreach campaigns.
• Navigate technical comp, equity, and market dynamics with deep credibility.
• Build strong candidate relationships and deliver a fast, transparent process.
• Shape offer strategy in partnership with HR and technical leadership.

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Certified Nursing Assistants (CNAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

Director

• Develop clinical strategies supporting Abby Care’s mission for children and families with special needs and chronic illnesses.
• Collaborate with leadership to set goals, evaluate outcomes, and improve quality.
• Foster a culture of accountability, learning, and excellence within clinical teams.
• Manage daily clinical operations, ensuring compliance with policies, procedures, and regulations.
• Align staffing and resource allocation with organizational needs to support optimal patient care.
• Lead quality assurance programs and compliance efforts to maintain clinical efficacy and patient safety.
• Ensure clinical staff adhere to evidence-based practices and regulatory standards.
• Oversee patient care delivery to uphold excellence, ethics, and compassion.
• Lead performance reviews and professional development for Clinical Nurse Managers and their teams, fostering continuous growth.
• Mentor Clinical Nurse Managers, providing tools for effective leadership and professional growth.
• Hold leadership meetings to evaluate team performance, address challenges, and implement improvement plans.
• Lead recruitment, onboarding, and retention strategies to build a strong, resilient clinical team.
• Advocate for patient- and family-centered care, ensuring compassionate and responsive interactions.
• Address patient and family concerns with professionalism, providing solutions to enhance satisfaction.
• Cultivate a welcoming, empathetic environment for all patients and families under Abby Care’s supervision.
• Collaborate with finance to develop, monitor, and manage the clinical budget to align with organizational priorities.
• Implement cost-effective practices without compromising patient care quality, optimizing the use of resources and staff.
• Ensure all clinical practices comply with federal, state, and local regulations, and maintain comprehensive documentation.
• Lead quality audits and coordinate with compliance to address findings, implementing corrective actions when necessary.
• Stay informed of changes in healthcare regulations, guiding staff through policy updates and maintaining full compliance.

Director of Nursing – DON

• Optimize funnel operations.
• Relentlessly drive market growth.
• Run the business ‘by the numbers.’
• Test & iterate.
• Ensure cross-functional alignment.
• Champion operational excellence.
• Manage a team of associates.

Strategy & Growth Manager

• Manage patient documents and ensure timely, accurate distribution of medical records.
• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
• Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
• Support families in scheduling visits and coordinating care delivery processes.
• Build meaningful relationships with parents as part of the support team.
• Collaborate with internal teams and departments to ensure a seamless Abby Care experience.

Care Operations Associate

• Hire 30+ GTM roles across Sales, Expansion, Partnerships, and Marketing in 2026.
• Source proactively and build a repeatable, multi-channel pipeline engine.
• Create interview loops, playbooks, scorecards, and processes that increase signal and reduce time-to-hire.
• Run full-cycle recruiting with strong alignment to revenue and market expansion goals.
• Partner directly with the COO, VP of Sales, and Head of Operations to forecast GTM hiring needs tied to growth goals.
• Lead weekly pipeline reviews and influence prioritization and headcount planning.
• Serve as a strategic advisor to hiring managers.
• Craft outbound messaging that resonates with healthcare, sales, and operational talent.
• Build community touchpoints, GTM narratives, and talent-facing content.
• Represent Abby Care at select industry or recruiting events.
• Run effective closing strategies that combine clarity, speed, and storytelling.
• Develop strong candidate relationships and navigate comp, incentives, and market dynamics with credibility.

PASA Case Manager

Employee Relations Partner

Clinical Recruiter – Contract

Senior Employment Counsel

Corporate Recruiter – Contract

RN Case Manager

Growth & Expansion Associate

Home Health RN Case Manager

Care Operations Associate – Scheduler

Technical Recruiter

RN Case Manager

Director of Nursing – DON

Strategy & Growth Manager

Care Operations Associate

GTM Recruiter