Abby Care

Director

• Develop clinical strategies supporting Abby Care’s mission for children and families with special needs and chronic illnesses.
• Collaborate with leadership to set goals, evaluate outcomes, and improve quality.
• Foster a culture of accountability, learning, and excellence within clinical teams.
• Manage daily clinical operations, ensuring compliance with policies, procedures, and regulations.
• Align staffing and resource allocation with organizational needs to support optimal patient care.
• Lead quality assurance programs and compliance efforts to maintain clinical efficacy and patient safety.
• Ensure clinical staff adhere to evidence-based practices and regulatory standards.
• Oversee patient care delivery to uphold excellence, ethics, and compassion.
• Lead performance reviews and professional development for Clinical Nurse Managers and their teams, fostering continuous growth.
• Mentor Clinical Nurse Managers, providing tools for effective leadership and professional growth.
• Hold leadership meetings to evaluate team performance, address challenges, and implement improvement plans.
• Advocate for patient- and family-centered care, ensuring compassionate and responsive interactions.
• Address patient and family concerns with professionalism, providing solutions to enhance satisfaction.
• Cultivate a welcoming, empathetic environment for all patients and families under Abby Care’s supervision.
• Collaborate with finance to develop, monitor, and manage the clinical budget to align with organizational priorities.
• Implement cost-effective practices without compromising patient care quality, optimizing the use of resources and staff.
• Ensure all clinical practices comply with federal, state, and local regulations, and maintain comprehensive documentation.
• Lead quality audits and coordinate with compliance to address findings, implementing corrective actions when necessary.
• Stay informed of changes in healthcare regulations, guiding staff through policy updates and maintaining full compliance.

Director of Nursing – DON

Bilingual

• Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families
• Make outbound calls and handle inbound inquiries to guide families through the documentation process
• Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency
• Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements
• Communicate clearly and compassionately via phone, email, and text
• Maintain organized records and track expiring documents, sending timely follow-ups and reminders
• Collaborate cross-functionally with onboarding, credentialing, and family support teams

Bilingual Document Collection Associate

People Operations

• Build and lead the People Operations team, covering payroll, benefits, compliance, HR systems and technology, and employee lifecycle management. You will directly and indirectly manage both U.S. based staff and global contractors.
• Design and scale caregiver onboarding, payroll, and benefits processes, ensuring accuracy and compliance across states.
• Partner closely with the Operations teams to ensure People Ops is tightly integrated into the caregiver experience.
• Embed AI tools and automations into People workflows to drive efficiency and error reduction (e.g., payroll anomaly detection, automated compliance checks, employee ticket triage). Develop a 'human + AI' operating model for People Ops staff and contractors.
• Own HRIS, payroll, and benefits platforms; partner with Finance and Legal on compliance and audits.
• Own the people technology and systems strategy and execution.
• Monitor and ensure adherence to employment laws across multiple states, with a focus on caregiver classification and benefits eligibility.
• Oversee employee support (caregivers and HQ staff), ensuring fast, empathetic, and accurate resolution of People-related inquiries.
• Partner with the broader people organization to deliver a consistent, scalable employee experience.

Director, People Operations

Salesforce Administrator

• Execute data migrations into Salesforce from source systems following documented mappings and procedures
• Upload, transform, and reconcile data in Salesforce using tools such as Data Loader, Data Import Wizard, or equivalent
• Validate migrated data for completeness, accuracy, referential integrity, and duplication
• Troubleshoot and flag data issues, mismatches, or unexpected behaviors for escalation
• Document migration steps, issues, and resolutions clearly for auditability and repeatability
• Partner with internal teams to understand object relationships, field definitions, and business rules
• Support cleanup, normalization, and ongoing data hygiene initiatives post-migration
• Adhere to data privacy, security, and compliance standards

Revenue Operations

• Salesforce Infrastructure: Contribute in working cross-functionally in ensuring our CRM is the central source of truth for our sales team.
• Compensation Administration: Own the "Commission model." Ensure accurate, timely payouts.
• Forecasting & Reporting: Transform our forecasting from "gut feel" to "data science."
• Tech Stack Management: Evaluate, implement, and manage sales tools.

Manager, Revenue Operations

• Maintain Professionalism - Ensure all interactions are professional, realistic, and reflective of actual patient encounters
• Portray Medical Scenarios - Accurately simulate a variety of medical conditions, symptoms, and patient histories according to scripted cases
• Participate in Assessments - Engage in clinical assessments or exams, acting as the patient while being evaluated by students or professionals
• Adapt to Different Roles - Take on various roles, including patients with diverse age groups, backgrounds, and medical conditions

Bilingual Medical Actor

Executive Assistant

• Proactively manage executive calendars, surface scheduling conflicts before they become problems, and protect leadership time with intention.
• Coordinate communication between executives and internal/external stakeholders with accuracy, timeliness, and good judgment about what requires escalation versus resolution.
• Own tasks from initiation to completion—tracking progress, removing blockers, and communicating status without being asked.
• Maintain organizational systems and documentation with the understanding that good infrastructure is invisible until it breaks.
• Support the preparation of meetings and events, including logistics, agendas, and pre-read materials—often anticipating what will be needed before it's requested.
• Handle sensitive and confidential information with the discretion appropriate to a healthcare organization operating at the intersection of patient families and insurance systems.

Executive Assistant – Ops

• Own the worker lifecycle for your region: Lead the end-to-end onboarding and offboarding process for the West region. You’ll ensure that every new hire has a seamless, welcoming, and compliant Day 1.
• Data integrity and compliance: Serve as the guardian of regional data integrity and compliance. You’ll manage background checks, I-9/E-Verify, and credentialing, ensuring the West region is always "audit-ready" and meets all regulatory requirements.
• Regional benefits and leave administration and support: Serve as the regional lead for benefits execution, working under the functional guidance of our Abby Care HQ Benefits Manager. You will manage the full lifecycle of Leaves of Absence (FMLA, CO FAMLI, ADA) for your market and lead local Open Enrollment efforts, ensuring all regional activities align with our national benefits strategy and compliance frameworks. You will also act as the local trusted point of contact about Tier 2 benefits inquiries.
• Payroll support: Serve as the primary escalation point for payroll inquiries within the West region with empathy and compassion. You will partner with the HQ Senior Payroll Manager to ensure all regional payroll processes align with our national payroll strategy and compliance frameworks, and you will partner with our Regional Payroll Specialists as needed to offer local payroll support.
• Frontline employee relations: Serve as the local People partner for employee relations matters. You’ll coach regional managers, document concerns with precision, and lead initial investigations, ensuring fairness and consistency in line with Abby Care’s values.
• Regional market partnership: Build strong, collaborative relationships with West region market teams and leaders. You’ll help them navigate people challenges and use data to surface local trends that help improve the employee experience.
• Process optimization: We are in hypergrowth. You will help us move from "manual and messy" to "structured and scalable" by identifying regional pain points, bringing in local context, and helping design the automated workflows of tomorrow in coordination with the central People Ops team.

Regional People Operations Generalist

Operations

• Lead, manage, and support a team of scheduling associates to ensure high performance and efficiency
• Oversee daily scheduling operations, ensuring accurate and timely coordination between clinical teams and caregivers
• Coordinate key workflows including SOC (Start of Care), recertifications, and ongoing scheduling needs
• Train, coach, and develop team members to improve performance and maintain quality standards
• Identify process gaps and implement improvements to enhance scheduling efficiency and accuracy
• Collaborate cross-functionally with clinical and operations teams to ensure seamless service delivery
• Monitor team performance, KPIs, and scheduling outcomes to drive operational excellence

Care Operations Scheduling Lead

Manager

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Home Health Aides (HHAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards, with a minimum of 24-hour turnaround time.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner, such as order management and patient concerns.
• Participate in on-call rotation (approximately one weekend per month), holiday rotation, and possible phone triage night coverage during weekdays.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.
• Ensure extended visits remain within acceptable ranges and administrative tasks (e.g., mileage reimbursements) are completed thoroughly.

RN Case Manager

• You will own the long-term vision for how Abby Care handles pay delivery at scale.
• You will dive deep into our current payroll workflows to ensure zero-defect execution today.
• You will manage the operational reality of our diverse workforce, ensuring every worker type is paid with precision regardless of classification.
• You will serve as the primary operational Payroll stakeholder for our Engineering and Product teams.
• You will lead, mentor, and up-level a high-performing payroll team.
• You will serve as the strategic bridge between People Ops, Finance, and our Operations team.
• You will serve as the final escalation point for the most complex payroll inquiries, ensuring every issue is resolved with speed and empathy.
• You will oversee the payroll-side architecture for benefits (401k, FSA/HSA, etc.) and equity administration.

Manager, Pay Strategy – Operations

• Lead and direct clinical operations within the home health sector
• Manage daily clinical operations, ensuring compliance with policies, procedures, and regulations
• Collaborate with executive leadership to drive strategic initiatives
• Foster a culture of accountability, learning, and excellence within clinical teams
• Ensure clinical staff adhere to evidence-based practices and regulatory standards
• Oversee patient care delivery to uphold excellence, ethics, and compassion
• Mentor Clinical Nurse Managers, providing tools for effective leadership and professional growth
• Advocate for patient- and family-centered care, ensuring compassionate and responsive interactions

• Manage a diverse caseload, ensuring quality patient care and efficient care coordination.
• Provide coaching, oversight, and support to Certified Nursing Assistants (CNAs) to ensure high-quality patient care and adherence to clinical standards.
• Develop and implement individualized care plans based on patient assessments and goals.
• Coordinate with PCPs, therapy providers, and internal support teams to ensure comprehensive care.
• Provide education and support to patients and families regarding their health care needs and treatment plans.
• Maintain accurate and timely electronic charting, with a preference for real-time documentation.
• Ensure all documentation meets regulatory and Abby Care standards.
• Establish and maintain effective communication with PCPs, therapy providers, and internal support teams.
• Escalate appropriate issues to Clinical Leads in a timely manner.
• Achieve caregiver satisfaction by providing high-quality, compassionate care and support.
• Monitor and work to improve patient readmission rates.

Home Health RN Case Manager

• Manage patient intake and onboarding processes, including assessments, care plan development, and initial service setup.
• Oversee a caseload of PASA participants, coordinating services, monitoring progress, and adjusting plans as needs evolve.
• Provide ongoing patient support, including family check-ins, attendant guidance, incident reporting, and care continuity.
• Ensure compliance with HCPF PASA regulations, operational memos, and documentation requirements like EVV and physician attestations.
• Collaborate with the PASA Program Lead and cross-functional teams to resolve issues, optimize service delivery, and track utilization metrics.
• Maintain accurate records in our EMR or similar systems, preparing reports on caseload status, outcomes, and quality improvements.
• Build relationships with CMAs, CCBs, and referral partners to facilitate smooth transitions and program growth.
• Participate in training, quality reviews, and continuous improvement initiatives for PASA services.

PASA Case Manager

Human Resources

• Independently manage the end-to-end lifecycle of employee relations cases. You will oversee the intake, triage, and resolution of ER issues, ensuring every voice is heard and every case is documented with precision, care, and extreme attention to detail.
• Lead, with a high level of discretion and judgment, end-to-end internal investigations into allegations of misconduct, harassment, or policy violations. You will own the entire process, from architecting the investigation plan and interviewing witnesses to delivering final, evidence-based recommendations and documentation.
• Ensure that disciplinary actions and terminations are handled with dignity and consistency.
• Serve as a high-touch consultant to managers and the People team (especially HRBPs) on ER-related topics, including complex accommodations, disciplinary actions, and policy interpretation. You act as an objective, confidential intermediary to help resolve disputes before they escalate.
• Act as a steady sounding board for managers facing high-tension conversations. You will coach leaders on how to approach difficult discussions with a focus on de-escalation, empathy, and clarity, ensuring they feel supported in even the most challenging moments.
• Lead the coordination and adjudication of background checks and employment eligibility for our diverse population. You will apply sound judgment and legal awareness to ensure we are audit-ready and compliant while maintaining our commitment to fair-chance hiring.
• Help us move from early-stage workflows to a structured, scalable ER function. You will lead the implementation and maintenance of ER policies, SOPs (standard operating procedures) for investigations, and grievance frameworks that will support our nationwide expansion.
• In addition to solving individual cases, you will identify systemic trends. You’ll track ER metrics and use data to surface insights, partnering with leadership to design and deliver proactive training or cultural interventions that address recurring issues at the root.

Director of Nursing – DON

Bilingual Document Collection Associate

Director, People Operations

Salesforce Administrator

Manager, Revenue Operations

Bilingual Medical Actor

Executive Assistant – Ops

Regional People Operations Generalist

Care Operations Scheduling Lead

RN Case Manager

Manager, Pay Strategy – Operations

Director of Nursing – DON

Home Health RN Case Manager

PASA Case Manager

Employee Relations Partner