Abby Care

Operations

• Manage patient documents and ensure timely, accurate distribution of medical records.
• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
• Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
• Support families in scheduling visits and coordinating care delivery processes.
• Build meaningful relationships with parents as part of the support team.
• Collaborate with internal teams and departments to ensure a seamless Abby Care experience.

Care Operations Scheduling Lead

Customer Success Manager

• Lead the Family Care Journey. Take full ownership of the family care experience—from initial onboarding through ongoing engagement. You’ll set clear expectations, build trust, and collaborate closely with our clinical team to ensure every family feels confident and supported throughout their care journey.
• Empower and Uplift Families. Be a steady, compassionate guide for caregivers navigating the complexities of home-based care. You’ll serve as their strongest advocate—celebrating milestones, offering encouragement, and providing reassurance during challenging moments. Your empathy and reliability will leave a lasting impact.
• Be a Trusted Coach and Partner. Support families through onboarding, training, and Medicaid certification. You’ll help collect required documentation, simplify program navigation, and clearly communicate each step of the compliance process to ensure nothing falls through the cracks.
• Provide Consistent Support and Accountability. Maintain regular contact with caregivers through proactive check-ins, timely reminders, and thoughtful problem-solving. You’ll help families overcome common barriers—whether it’s paperwork delays, compliance questions, or program misunderstandings—with clarity and care.
• Foster Community and Connection. Create meaningful opportunities for caregivers to connect and thrive. From peer support groups to caregiver events, you’ll lead initiatives that reduce isolation and strengthen the sense of community within our network.
• Keep the Details Aligned. Ensure accurate documentation and seamless communication across internal systems. You’ll play a key role in coordinating efforts between families, clinical teams, and support staff—keeping everyone informed and aligned.

Customer Success Lead

Billing Specialist

• Prepare, review, and submit accurate claims to insurance companies.
• Verify and ensure the accuracy of billing codes (CPT, HCPCS, ICD-10) and modifiers for services rendered.
• Maintain up-to-date knowledge of Medicare, Medicaid, and private insurance billing requirements specific to home health care.
• Use billing software to process and track claims.
• Monitor claim status and follow up on unpaid or denied claims promptly.
• Investigate and resolve claim discrepancies, denials, and appeals.
• Generate reports for outstanding accounts receivable and payment trends.
• Ensure all billing practices comply with federal, state, and local regulations.
• Verify patient insurance information, eligibility, and prior authorization requirements.
• Maintain accurate records of billing activities and patient accounts.
• Collaborate with office staff, and payers to address billing and reimbursement issues.
• Provide clear communication to patients regarding their billing, payments, and financial responsibilities.
• Respond to inquiries from payers, patients, and colleagues in a professional and timely manner.

Medical Billing Specialist

• Own and drive the family empowerment function. You’ll be in charge of managing our family training pipeline, pushing families to reach their maximum potential and to obtain best-in-class clinical training to best care for others.
• Uplift our families. You’ll guide families through the healthcare and training maze. You are their biggest cheerleader during the highest highs and lowest lows.
• Partner with technology, clinical, and product teams across Abby Care. You'll be a critical voice for collaboration among initiatives to further our mission.
• Build a thriving community. You will play an integral role in building out our Abby Care community, helping coordinate meet-ups, introducing families to each other, and organizing events, seminars, and conversations that empower families to rely on one another to get through the sometimes bumpy roads.

Customer Success Lead – Family Empowerment Associate

• Making family care possible: train and employ family caregivers via a tech-powered, family-first care platform.
• Full-time remote role, Monday to Friday, 9AM–5PM US Eastern Time.
• Manage patient documents and ensure timely, accurate distribution of medical records.
• Serve as the primary contact for communication with healthcare providers, hospitals, and medical facilities.
• Request and follow up on medical records, diagnostic reports, and imaging studies via calls and emails.
• Support families in scheduling visits and coordinating care delivery processes.
• Build meaningful relationships with parents as part of the support team.
• Collaborate with internal teams and departments to ensure a seamless AbbyCare experience.