Document Collection Associate

Abby Care

Document Collection Associate responsible for managing caregiver documentation processes at Abby Care. Collecting, reviewing documents while ensuring compliance with healthcare regulations.

Posted 7/15/2026full-timeRemote • 🇧🇷 BrazilJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing high-volume calls and ensuring compliance with healthcare documentation standards. Proficient in utilizing CRM systems and maintaining organized records while providing compassionate communication in both English and Spanish.

Highest-signal resume keywords

Customer Service ExperienceHigh-Volume Call ManagementCRM ProficiencyHealthcare Documentation StandardsBilingual Communication

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Documentation TrackingPrior AuthorizationsAttention to DetailMultitaskingDeadline Management

Soft Skills

Compassionate CommunicationProfessionalismEmpathyOrganizational Skills

Tools & Technologies

SalesforceSlackGoogle Drive

Industry Keywords

HIPAAMedicaidMedicareHealthcare Operations

About the role

Key responsibilities & impact

Collect, review, and track required documentation (e.g., IDs, certifications, health records) from caregivers and families
Make outbound calls and handle inbound inquiries to guide families through the documentation process
Manage a high volume of daily calls (50–70) with professionalism, empathy, and efficiency
Ensure all documentation is accurate, complete, and compliant with state and Medicaid/Medicare requirements
Communicate clearly and compassionately via phone, email, and text
Maintain organized records and track expiring documents, sending timely follow-ups and reminders
Collaborate cross-functionally with onboarding, credentialing, and family support teams

Requirements

What you’ll need

2+ years of experience in customer service, administrative support, or healthcare operations
Proven experience handling high-volume inbound and outbound calls in a fast-paced environment
Proficiency with CRM systems, shared drives, and document tracking tools
Strong organizational skills and exceptional attention to detail
Ability to multitask, prioritize follow-ups, and meet deadlines
Compassionate, patient, and professional communication style
Fluent in both English and Spanish
Experience with prior authorizations or healthcare operations
Familiarity with healthcare documentation standards, HIPAA, or Medicaid
Experience using tools such as Salesforce, Slack, Google Drive, or similar platforms

Benefits

Comp & perks

Competitive compensation packages that reflect the value you bring. We reward our team for the impact of their work – global team members are eligible for an annual company performance bonus.
Generous paid time off. We provide 15 days of paid time off that allow you to recharge, along with 10 paid company US holidays.
Team bonding. We love bringing our teams together. As a full-time employee, you’ll get to connect, collaborate, and have fun through team activities and our annual company retreat.
Set Up for Success. We provide a company-issued laptop to support you in your role.
Growth Opportunities. Build your leadership skills while working with teams in various markets across the US.