Strategy & Operations, Healthcare – Patient Operations

Sprinter Health

Senior Associate managing patient operations initiatives for healthcare startup. Improving systems connecting patients to care and analyzing data for operational efficiency.

Posted 7/23/2026full-timeSan Francisco • California • 🇺🇸 United StatesJuniorMid-Level💰 $130,000 - $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing patient operations initiatives, utilizing data analysis to identify and resolve operational bottlenecks, and collaborating cross-functionally to enhance patient experience and service delivery. Proficient in developing project plans and executing strategies in fast-paced healthcare or health-tech environments.

Highest-signal resume keywords

Healthcare Operations ExperienceData Analysis Using SQLProject ManagementCross-Functional CollaborationOperational Improvement Strategies

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data AnalysisProject PlanningOperational MetricsQuality AssuranceWorkflow DesignRisk AssessmentPerformance MonitoringAnalytical ReportingProblem SolvingExecution Ownership

Soft Skills

Clear CommunicationStakeholder ManagementAdaptabilityTeam CollaborationLeadership

Tools & Technologies

SQLExcelGoogle SheetsBI ToolsAI Tools

Industry Keywords

Health-Tech OperationsPatient ExperienceClinical StandardsStartup EnvironmentPayer/Provider Operations

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own high-priority patient operations initiatives from problem definition through execution, measurement, and iteration
Identify operational bottlenecks that prevent patients from booking, completing, or receiving care
Conduct recurring quality assurance reviews to understand why appointments fail to complete and translate findings into operational fixes
Design and run manual pilots to improve appointment completion, patient re-engagement, scheduling workflows, and service delivery
Develop lightweight models, reports, or analyses to identify appointments or patient segments at higher risk of failure
Scope new partner-requested services end to end, including the operating model, manual execution plan, expected value, and tracking methodology
Roll out proven workflows to frontline teams and monitor performance through regular check-ins, documentation, and feedback loops
Partner with Clinical Operations to ensure workflows support a high-quality patient experience, patient safety, and clinical standards, not just operational throughput
Work with Product and Engineering to translate successful manual workflows into scalable systems and product requirements
Build clear project plans, define milestones, manage stakeholders, and drive cross-functional initiatives to completion
Balance strategic analysis with direct execution when needed, including coordinating schedules, re-engaging patients, or helping frontline teams troubleshoot workflows
Monitor initiative performance using data tools and translate operational data into clear recommendations
Communicate progress, risks, tradeoffs, and outcomes to leadership and cross-functional partners

Requirements

What you’ll need

Spent 2–5 years in consulting, banking, business operations, strategy and operations, healthcare operations, health-tech operations, or a similar analytical and execution-oriented role. Pre-IPO health-tech experience strongly preferred.
Worked in a healthcare, health-tech, clinical operations, payer/provider, digital health, or patient-facing operating environment
Worked in a startup, high-growth company, or similarly fast-moving environment
Owned ambiguous problems end to end, translating broad goals into structured plans and measurable outcomes
Used data to diagnose operational issues, prioritize opportunities, and measure whether an initiative worked
Worked cross-functionally with teams such as Product, Engineering, Operations, Clinical, Finance, or frontline teams
Balanced multiple projects at once while maintaining ownership of execution details
Operated effectively with shifting priorities, incomplete information, and imperfect processes
Built clear analyses, project plans, business cases, operating docs, or decision memos
Pulled, manipulated, or analyzed your own data using tools such as SQL, Excel, Google Sheets, BI tools, or AI-assisted workflows
Used AI tools to move faster, improve analysis, summarize information, automate workflows, or create operational leverage
Communicated clearly with both senior leaders and frontline operators.

Benefits

Comp & perks

Meaningful pre-IPO equity
Medical, dental, and vision plans 100% paid for you and your dependents
Flexible PTO + 10 paid holidays per year
401(k) with match
16-week parental leave policy for birthing parent, 8 weeks for all other parents
HSA + FSA contributions
Life insurance, plus short and long-term disability coverage
Free daily lunch in-office
Annual learning stipend
Relocation assistance