Sprinter Health

Manager

• Oversee the daily operations of the clinical field team, ensuring smooth workflow.
• Develop and implement policies and procedures to maintain high standards of care.
• Monitor patient care quality, ensuring adherence to clinical guidelines and best practices.
• Recruit, train, and manage the clinical Sprinter team.
• Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.).
• Address patient concerns and ensure a patient-centered approach to care.

Clinical Manager

Medical Billing and Coding

• Lead, coach, and support a remote team of medical coders (and coding auditors), setting clear expectations, running regular 1:1s, and fostering a culture of trust and respect—not micromanagement.
• Manage day-to-day coding operations, including work queue oversight, workload balancing, and turnaround time performance, while tracking and reporting on accuracy, productivity, and compliance metrics.
• Serve as the primary escalation point for coding questions and complex scenarios, partnering with Revenue Cycle, Compliance, and audit resources to understand issues, audit findings, and denial trends.
• Ensure coding is accurate, complete, and compliant with ICD-10-CM, CPT, HCPCS, CMS, and payer-specific guidelines through strong training, clear policies, and daily oversight.
• Develop, maintain, and socialize coding policies, playbooks, and job aids that enable consistent, high-quality coding decisions.
• Design and own a comprehensive coding education program, including new-hire onboarding, ramp plans, role-specific competency checklists, and structured 30/60/90-day milestones.
• Develop and deliver ongoing training (huddles, workshops, office hours, and written guidance) on guideline updates, payer changes, common error patterns, and Sprinter-specific workflows (e.g., Care+ visits, diagnostics).
• Create and maintain a centralized, easy-to-use library of training materials—guides, FAQs, tip sheets, and short videos—that coders can rely on in real time.
• Provide individual coaching based on performance data, audit/denial trends, and observed needs, while supporting coders in maintaining and advancing their professional certifications and continuing education.
• Foster a strong learning culture by normalizing questions, encouraging peer-to-peer knowledge sharing, recognizing improvements, and reinforcing confidentiality and HIPAA/compliance standards.

Medical Coding Manager

• Oversee end-to-end claims operations: submission, denial resolution, payment posting, and reconciliation.
• Manage payer relationships including recurring denial review calls and fee schedule implementation.
• Hire, train, and develop a team of medical billers to maintain high performance and compliance.
• Analyze denial trends and coordinate with coding and clinical operations to address root causes.
• Partner with Product and Engineering to evaluate RCM software and optimize the claims pipeline

Manager, Revenue Cycle Management

Product Marketing

• Design and execute regional operating strategies that support new market launches, partner expansions, and evolving clinical offerings
• Build scalable frameworks for workforce planning, capacity modeling, and service coverage across dynamic geographies
• Continuously refine market plans in response to changes in demand, partner priorities, patient mix, and clinical protocols
• Act as the single threaded owner for operational performance in assigned markets
• Partner with Sales and Partnerships to support market entry, payer launches, and expansion into new territories
• Translate commercial commitments into executable operational plans with clear staffing, scheduling, and cost assumptions
• Evaluate market readiness, identify constraints, and recommend tradeoffs to enable fast and sustainable growth
• Develop and maintain optimized schedules for mobile clinicians based on forecasted demand, geography, and partner requirements
• Collaborate closely with Clinical Managers to incorporate availability, training levels, licensure, and cultural considerations
• Identify gaps between forecasted and actual demand and drive iterative improvements to scheduling and capacity models
• Monitor market level performance against clinical, financial, and partner KPIs using tools such as Looker, BigQuery, Kibana, SQL, Python, and Excel
• Diagnose operational bottlenecks and performance gaps and develop data backed recommendations to improve efficiency and reliability
• Partner with Clinical and Operations leaders to set annual goals and roadmap initiatives required to hit them
• Lead ad hoc analyses and special projects tied to growth, efficiency, and scale such as logistics optimization, new service pilots, and partner specific requests
• Support product development by translating operational needs into clear requirements and testable hypotheses
• Balance multiple high impact initiatives while maintaining day to day operational ownership

Market Strategist, GTM & Expansion

• Own Market Strategy and Execution: Design and execute regional operating strategies that support new market launches, partner expansions, and evolving clinical offerings
• Drive Go To Market and Territory Expansion: Partner with Sales and Partnerships to support market entry, payer launches, and expansion into new territories
• Operational Planning and Scheduling: Develop and maintain optimized schedules for mobile clinicians based on forecasted demand, geography, and partner requirements
• Performance Tracking and Analytics: Monitor market level performance against clinical, financial, and partner KPIs using tools such as Looker, BigQuery, Kibana, SQL, Python, and Excel
• Strategic Projects and Special Initiatives: Lead ad hoc analyses and special projects tied to growth, efficiency, and scale such as logistics optimization, new service pilots, and partner specific requests

Strategy & Operations, Market Strategist – GTM & Expansion

Medical Director

• Oversee all aspects of clinical quality assurance
• Develop and implement comprehensive training programs
• Ensure compliance with regulatory requirements and HEDIS quality measures
• Collaborate with Chief Medical Officer on quality improvement initiatives
• Lead root cause analysis and corrective action planning
• Build and maintain quality assurance programs with clear KPIs and reporting
• Ensure compliance with state and federal regulations
• Partner with Operations, Product, and Technology teams to optimize clinical workflows
• Foster a culture of continuous improvement and clinical excellence

Clinical Director – Quality and Training

Clinical Operations

• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies for both clinical and operations roles, in a fast-paced, high-volume hiring environment.
• Manage multiple high-volume requisitions simultaneously across clinical and operations functions, balancing speed, quality, and candidate experience.
• Screen, interview, and assess candidates to determine qualifications, skills, and overall fit for roles.
• Build and maintain relationships with healthcare professionals and operations candidates to understand career goals, preferences, and availability, enabling long-term pipeline development.
• Own the end-to-end recruitment process, including job postings, candidate sourcing, scheduling, interviewing, background checks, offer negotiation, and onboarding coordination, ensuring operational efficiency and consistency.
• Stay current with industry trends, market conditions, and regulatory changes to ensure compliance with healthcare staffing requirements.
• Maintain accurate and up-to-date records of candidate interactions and recruitment activity in the applicant tracking system (currently Lever), ensuring clean data and scalable recruiting operations.
• Leverage recruiting data and metrics to identify opportunities to improve hiring efficiency, candidate quality, and recruiting operations processes.

Clinical Operations Recruiter

Full-stack Engineer

• Optimize logistics simulations for a fleet of mobile clinicians at national scale
• Strategize outreach across SMS, phone, email, and mail for maximal patient reach
• Uncover care gaps and predict future risk with automated deep analysis of patient data
• Synthesize rich, pre-visit clinical summaries for our NPs using LLMs over patient records
• Detect and prevent medical data errors with automated validation and anomaly detection

Software Engineer – Intern

Engineer

• Embed with strategic partners to understand technical, operational, and data workflows
• Build backend and full-stack systems that power partner integrations and patient access
• Translate bespoke partner needs into scalable, reusable platform features
• Rapidly prototype and ship solutions while maintaining production-grade quality
• Own partner-facing APIs, data flows, and onboarding integrations end to end
• Collaborate closely with product, ops, data, and clinical teams to launch real-world solutions
• Feed partner learnings back into product strategy and platform architecture
• Act as a technical owner for complex integrations from discovery through rollout

Forward Deployed Engineer

• Oversee the daily operations of the clinical field team, ensuring smooth workflow.
• Develop and implement policies and procedures to maintain high standards of care.
• Monitor patient care quality, ensuring adherence to clinical guidelines and best practices.
• Recruit, train, and manage the clinical Sprinter team.
• Conduct performance evaluations and provide ongoing coaching and support.
• Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.).
• Monitor incident reports and implement corrective actions as needed.
• Lead quality improvement initiatives to enhance patient safety and service delivery.
• Control expenses, and allocate resources effectively.
• Optimize clinical workflows to improve efficiency and reduce costs.
• Address patient concerns and ensure a patient-centered approach to care.
• Respond to abnormal labs, tests, vitals - assess, triage patients to ensure proper follow-up care is received.
• Implement strategies to improve patient satisfaction and outcomes.
• Work closely with the Clinical Manager team and cross-functional teams to ensure Sprinters are supported in the field and all teams are aligned.
• Attend management meetings and provide updates on clinical operations for your market.

Clinical Manager – Travel Required

• Oversee the daily operations of the clinical field team, ensuring smooth workflow.
• Develop and implement policies and procedures to maintain high standards of care.
• Monitor patient care quality, ensuring adherence to clinical guidelines and best practices.
• Recruit, train, and manage the clinical Sprinter team.
• Conduct performance evaluations and provide ongoing coaching and support.
• Ensure compliance with healthcare regulations (OSHA, HIPAA, Joint Commission, etc.).
• Monitor incident reports and implement corrective actions as needed.
• Lead quality improvement initiatives to enhance patient safety and service delivery.
• Control expenses, and allocate resources effectively.
• Optimize clinical workflows to improve efficiency and reduce costs.
• Address patient concerns and ensure a patient-centered approach to care.
• Respond to abnormal labs, tests, vitals- assess, triage patients to ensure proper follow up care is received.
• Implement strategies to improve patient satisfaction and outcomes.
• Work closely with the Clinical Manager team and cross functional teams to ensure Sprinters are supported in the field and all teams are aligned.
• Attend management meetings and provide updates on clinical operations for your market.

Clinical Manager, Travel Required

• Oversee provider performance, documentation quality, and risk adjustment accuracy
• Foster a supportive, accountable team culture
• Guide training, coaching, and development
• Collaborate cross-functionally to refine workflows, improve processes, and drive operational success
• Review trends, plan training, and prepare strategies to elevate clinical quality and team engagement

Clinical Manager, Virtual Care

• Review and abstract professional medical records, including provider notes, encounters, and supporting documentation.
• Assign ICD-10-CM, CPT, HCPCS, and applicable modifiers accurately, following national and payer-specific coding guidelines.
• Validate that all codes are supported by provider documentation; query providers for clarification when necessary.
• Maintain coding quality metrics (accuracy, productivity, and compliance) as defined by leadership.
• Participate in internal and external coding audits; provide feedback to improve documentation and coding processes.
• Stay current with updates to CPT, ICD-10, HCPCS, and CMS risk adjustment guidelines.
• Maintain confidentiality and adhere to all HIPAA and compliance standards.