Sprinter Health

Recruitment

• Collaborate with hiring managers to understand staffing needs and develop tailored recruitment strategies for both clinical and operations roles, in a fast-paced, high-volume hiring environment.
• Manage multiple high-volume requisitions simultaneously across clinical and operations functions, balancing speed, quality, and candidate experience.
• Screen, interview, and assess candidates to determine qualifications, skills, and overall fit for roles.
• Build and maintain relationships with healthcare professionals and operations candidates to understand career goals, preferences, and availability, enabling long-term pipeline development.
• Own the end-to-end recruitment process, including job postings, candidate sourcing, scheduling, interviewing, background checks, offer negotiation, and onboarding coordination, ensuring operational efficiency and consistency.
• Stay current with industry trends, market conditions, and regulatory changes to ensure compliance with healthcare staffing requirements.
• Maintain accurate and up-to-date records of candidate interactions and recruitment activity in the applicant tracking system (currently Lever), ensuring clean data and scalable recruiting operations.
• Leverage recruiting data and metrics to identify opportunities to improve hiring efficiency, candidate quality, and recruiting operations processes.

Patient Operations Recruiter – Temp

Administrative Assistant

• Oversee day-to-day operations of the San Francisco office.
• Ensure the workspace is clean, organized, welcoming, and well-stocked.
• Partner with building management and outside vendors on office and common space needs.
• Receive, sort, and distribute incoming and outgoing mail and deliveries.
• Coordinate daily lunch orders, manage office supplies, and maintain vendor relationships.
• Serve as the first point of contact for visitors, helping create a warm and professional office environment.
• Plan and execute team meetings, office gatherings, and company events.
• Coordinate logistics including venues, travel, catering, agendas, and attendee communications.
• Partner with People and Leadership teams to deliver thoughtful experiences that strengthen company culture and connection.

Office Manager – Early Career

Chief Operating Officer

• Own and manage complex, ever-changing calendars for the CEO, COO, and CRO.
• Prioritize meeting requests, balancing strategic initiatives, customer meetings, Board activities, recruiting, and internal operations.
• Prepare daily schedules and briefing materials to ensure leadership is fully prepared for meetings and events.
• Act as a trusted gatekeeper while maintaining strong relationships with internal and external stakeholders.
• Coordinate domestic travel, accommodations, itineraries, and logistics for executives.
• Serve as a point of contact for Board members and their executive assistants.
• Coordinate quarterly Board meetings.
• Manage scheduling, logistics, meeting materials, and follow-up action items.
• Support preparation and distribution of Board presentations and related communications.
• Maintain professionalism and discretion while handling sensitive and confidential information.
• Plan and execute executive meetings, company events, leadership offsites, Board gatherings, and customer-facing events.
• Coordinate venues, travel, catering, agendas, and attendee communications.
• Partner with People and Leadership teams to deliver exceptional experiences that strengthen company culture and relationships.
• Track key action items, follow-ups, and deadlines on behalf of executives.
• Help drive operational efficiency through process improvements, documentation, and project coordination.
• Support special projects and strategic initiatives as the company grows.

Executive Assistant to CEO, COO, CRO

Clinical Recruiter – 3 Month Temp

DevOps Engineer

• Design, build, and improve the infrastructure that powers Sprinter’s patient care, clinician operations, internal tooling, and partner-facing systems
• Improve reliability across distributed systems, cloud infrastructure, CI/CD, observability, and incident response
• Raise the security baseline across cloud infrastructure, access controls, secrets management, identity, and operational workflows
• Build and maintain infrastructure as code using Terraform and related tooling
• Automate manual infrastructure and operational processes through scripting, tooling, and platform improvements
• Partner with engineering teams to improve system architecture, deployment practices, monitoring, logging, and alerting
• Troubleshoot complex issues across infrastructure, application, data, and operational boundaries
• Help define reliability, security, and infrastructure standards that allow Sprinter to scale without creating brittle systems
• Support incident response practices, postmortems, operational readiness, and continuous improvement across engineering
• Make pragmatic tradeoffs between reliability, security, speed, and simplicity in a fast-moving startup environment

Staff Site Reliability Engineer, SRE

Account Manager

• Process improvement/ streamlining systems (ideally with AI)
• Lead external meetings and build credibility with health plan stakeholders as a trusted business partner
• Collaborate cross-functionally to lead customers through the Sprinter Health customer journey to achieve strong customer satisfaction, adoption, and partnership success
• Partner with each customer to define and track measurable success plans with clear outcomes; ensure cohesive communication across internal and customer audiences at all levels
• Use customer data and patient feedback to articulate the Sprinter Health value and make recommendations for partnership optimization
• Drive annual revenue targets and coordinate renewals of designated customer contracts
• Proactively identify customer risks and partner cross-functionally to recommend solutions and action plans to improve customer health
• Analyze partnership performance data, surface trends, and translate findings into actionable recommendations for your accounts
• Proactively identify expansion opportunities across your portfolio and partner with senior leaders to pursue them

Senior Partnerships Manager, Health Plans

Auditor

• Conduct routine and focused audits of medical coding to ensure compliance with CMS, payer, and organizational standards.
• Develop and deliver education and feedback to coders and providers to improve documentation quality and coding accuracy.
• Assist with internal and external audit preparation and response, including documentation requests and validation reviews.
• Maintain audit tracking logs, productivity reports, and accuracy metrics in accordance with company policies.
• Review medical records, claims data, and provider documentation to assess the accuracy of ICD-10-CM, CPT, HCPCS, and modifier assignment.
• Identify coding errors, trends, and opportunities for improvement; prepare detailed audit reports with actionable findings.
• Stay current with AAPC, AHIMA, CMS, and OIG guidelines, as well as payer policy changes and HCC model updates.
• Uphold all HIPAA, privacy, and compliance standards in handling patient data and audit documentation.

Medical Auditor

Field Engineer

• Be the first line of support for Sprinters in the field via Slack, phone, and Zendesk
• Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
• Communicate clearly and empathetically, building trust and confidence with Sprinters.
• Escalate issues appropriately to Market Operations or Clinical Managers.
• Track and document field challenges to identify patterns and process improvements.
• Support ad-hoc operational projects and process documentation as assigned.

Temporary Field Support Specialist

Security Engineer

• Build and lead Sprinter’s security program as the company’s first dedicated security hire
• Define and execute a practical security roadmap across cloud infrastructure, application security, compliance, identity, vendor risk, and incident readiness
• Design, implement, and maintain security controls that support HIPAA, SOC 2, and HITRUST requirements
• Partner with legal, product, IT, engineering, and operations teams to ensure ongoing audit readiness and compliance maturity
• Improve security across AWS and GCP environments, including IAM, networking, encryption, secrets management, and cloud-native application security
• Evaluate and implement security tooling for vulnerability management, cloud security posture management, security monitoring, DAST, and related needs
• Lead vulnerability management efforts across applications, infrastructure, cloud environments, and third-party systems
• Coordinate penetration testing efforts, work with external security partners, and drive remediation with engineering teams
• Embed security into the software development lifecycle through secure design reviews, CI/CD checks, developer guidance, and pragmatic security standards
• Own or support partner, customer, and vendor security reviews, including questionnaires, risk assessments, and remediation planning
• Strengthen identity and access management across internal systems, applications, and cloud environments
• Develop clear security policies, procedures, documentation, and reporting for internal teams and senior leadership
• Advise on AI security best practices as Sprinter adopts and builds AI-enabled systems, including data handling, model risk, application security, and privacy controls
• Build strong working relationships across teams so security is viewed as a partner to the business, not a blocker

Staff Security Engineer – App & Product Sec

Senior Site Reliability Engineer, SRE

Medical Billing and Coding

• Review and abstract professional medical records, including provider notes, encounters, and supporting documentation.
• Assign ICD-10-CM, CPT, HCPCS, and applicable modifiers accurately, following national and payer-specific coding guidelines.
• Validate that all codes are supported by provider documentation; query providers for clarification when necessary.
• Maintain coding quality metrics (accuracy, productivity, and compliance) as defined by leadership.
• Participate in internal and external coding audits; provide feedback to improve documentation and coding processes.
• Stay current with updates to CPT, ICD-10, HCPCS, and CMS risk adjustment guidelines.
• Maintain confidentiality and adhere to all HIPAA and compliance standards.

Medical Coder – Temp

Full-stack Engineer

• We're looking for an entrepreneurial Senior Software Engineer with interest in agentic AI and at least 5 years of general engineering experience who wants to make an impact as one of the founding engineers of our new AI-focused incubator teams.
• We want to make a difference in the lives of those falling between the cracks of the current healthcare system, and could use all the help we can get exploring how AI can help bridge those gaps.
• While our core products are already humming, we're always looking for new ideas to expand access to care.
• Our incubator teams will have all of the freedom of a seed stage startup, but with the unfair advantage of direct customer relationships with 6 of the 10 largest US health plans and access to much deeper resources.

Senior Software Engineer

Data Engineer

• Work as one of the founding engineers of AI-focused incubator teams
• Explore how AI can help bridge gaps in the healthcare system
• Collaborate with clinicians and technologists to innovate new ways to expand access to care
• Contribute ideas to improve product offerings and enhance user experiences

Senior Data Engineer

Manager

• Define and build Sprinter Health’s clinical pharmacy program, including scope of service, care delivery model, and operational infrastructure.
• Make recommendations on pharmacy scope-of-service opportunities for consideration by the PC Medical Director, VP of Clinical Strategy, and CMO.
• Develop and scale a virtual pharmacy team to support growing clinical needs, including hiring, onboarding, and oversight of future pharmacy staff.
• Partner with Product and Technology teams to shape pharmacy-related features and workflows within Sprinter Health’s care delivery platform.
• Support customer-identified pharmacy program needs and represent pharmacy with a clinically informed perspective in cross-functional discussions.
• Conduct virtual medication reconciliation and therapy reviews, as directed by Sprinter PC clinical leaders, flagging interactions, contraindications, and therapy gaps.
• Advise patients on medication adherence, side effects, and safe use during or following in-home visits, supporting patient engagement and health literacy.
• Provide prescriptive oversight recommendations for specific programs and service offerings where prescription may be warranted.
• Monitor and respond to prescription questions and clinical escalations from licensed APPs, MDs, RNs and field Sprinters in a timely and evidence-based manner.
• Work closely with virtual Nurse Practitioners and Nurses to develop and adjust care plans, with a focus on at-risk and chronic-condition populations served by Sprinter Health.
• Collaborate with clinical PC leaders, VP of Clinical Strategy, and CMO on pharmacy scope-of-service opportunities and program development.
• Partner with cross-functional teams — including Operations, Product, and Technology — to support programs requiring pharmacy input.
• Support customer-identified pharmacy-related program needs with a pharmacy-informed clinical perspective.
• Contribute to closing care gaps by identifying medication-related barriers to preventive health goals, including support for HEDIS pharmacy measures and other quality initiatives.
• Support clinical pharmacy gap measure offerings and contribute to the development of new and existing measures in collaboration with clinical leadership.
• Partner with HEDIS and coding experts to inform and deliver pharmacy-related training to clinical staff.
• Ensure all pharmaceutical activities align with state and federal regulations across the all states in which Sprinter Health operates, maintaining licensure and compliance standards.
• Document all clinical interventions within the Elation/CMP platform to support Sprinter Health’s data products and health outcomes reporting.
• Contribute recommendations on optimizing the EMR interface with pharmacy prescribing information to improve clinical workflows.

Clinical Pharmacy Manager

Customer Support

• Your day will begin by fielding and resolving overnight questions and support requests from our patients and partners
• Throughout the day you will respond to and triage inbound patient and partner questions via phone, email and SMS in a timely manner and in adherence of organizational benchmarks
• As different patient situations arise, you will escalate questions and concerns to other teams for additional support
• This position will assist Field Support and Sprinters with real-time scheduling changes
• This position will also support clerical work that may be required prior to and after appointments to ensure our Sprinters can focus on delivering high quality care in the home
• Additional responsibilities and/or projects as designated, encompassing enhancements to processes and the facilitation of cross-training across various departments.