Sprinter Health

People Operations

• Act as a strategic advisor to senior leaders across all corporate functions; coach managers on org design, team dynamics, performance, and employee relations.
• Own and continuously improve the employee lifecycle, from onboarding to offboarding, ensuring a seamless and inclusive experience.
• Support goal-setting cycles, performance reviews, and career development programs; partner with leadership to build high-performing, motivated teams.
• Drive implementation of key HR programs such as engagement surveys, learning & development, recognition, DEI, and change management initiatives.
• Maintain accurate employee records, ensure compliance with company policies and employment laws, and lead payroll for the corp team.
• Work closely with key stakeholders to align people initiatives with business goals.
• Champion our values and help scale our culture as the organization grows; facilitate transparent communication across teams.

People Generalist – Corporate

Full-stack Engineer

• Design and implement algorithms that optimize clinician routing, scheduling, and dispatch at national scale
• Build simulations that model demand, capacity, and patient behavior under real-world constraints
• Develop predictive models for cancellations, no-shows, and overbooking optimization
• Collaborate with product and ops teams to translate complex logistics challenges into scalable software systems
• Prototype and productionize forecasting and optimization models in a distributed environment
• Own projects end-to-end—from design to implementation and iteration

Senior Software Engineer – Logistics Optimization

• Mentor a team of three growth engineers and partner with our Staff Growth PM to build out the function end-to-end.
• Design and ship experiments that drive patient bookings — from message copy tests and outreach timing to new in-product booking flows
• Optimize multi-channel engagement across SMS, phone, email, and mail to reach patients who typically don’t schedule care
• Run rapid brainstorms and sizing exercises to prioritize the next set of growth bets
• Define and monitor funnel metrics to understand drop-off, activation, and conversion
• Share insights through clear reporting and experiment reviews with cross-functional partners
• Test unconventional tactics (like door-knocking pilots) and simulate outreach volume to match clinical supply and demand

Staff Software Engineer – Growth

• Design and build backend services and APIs that power patient booking, clinician routing, logistics, and device integrations
• Ship full-stack product features end to end, from data modeling and business logic to UI and user flows (if full-stack)
• Solve complex operational challenges like scheduling, dispatch, safety checks, and error prevention at scale
• Integrate with external health systems, telemedicine platforms, and medical devices in a reliable, secure way
• Work closely with product, data, ops, and clinical teams to turn real-world problems into shipped software
• Own projects from 0→1, make architectural decisions, and help evolve our engineering practices as we scale

Staff Software Engineer – Product Engineering

Senior Software Engineer – Product Engineering

• Design and ship experiments that drive patient bookings — from message copy tests and outreach timing to new in-product booking flows
• Optimize multi-channel engagement across SMS, phone, email, and mail to reach patients who typically don’t schedule care
• Run rapid brainstorms and sizing exercises to prioritize the next set of growth bets
• Define and monitor funnel metrics to understand drop-off, activation, and conversion
• Share insights through clear reporting and experiment reviews with cross-functional partners
• Test unconventional tactics (like door-knocking pilots) and simulate outreach volume to match clinical supply and demand

Senior Software Engineer – Growth

Data Scientist

• Explore clinical, operational, and patient engagement data to surface actionable insights
• Analyze routing, capacity planning, and supply-demand dynamics across regions
• Identify drivers of preventive care engagement and patient follow-through
• Predict cancellations, risk, and future care needs using behavioral and clinical signals
• Design and evaluate A/B experiments across product, growth, and operations
• Support internal teams with dashboards, analytics, and ad hoc decisions
• Help shape the Data function’s standards, tooling, and processes as an early leader

Senior Data Scientist – Clinical Data

Data Engineer

• We're looking for an entrepreneurial Data Engineer with interest in agentic AI
• Make an impact as one of the founding engineers of our new AI-focused incubator teams
• Explore how AI can help bridge gaps in the healthcare system
• Contribute new ideas to expand access to care

Director

• Oversee aspects of clinical quality assurance
• Develop and implement comprehensive training programs
• Ensure compliance with regulatory requirements and HEDIS quality measures
• Combine clinical expertise with operational excellence
• Scale quality care delivery as in-home preventive care services expand
• Critical leadership role in clinical care delivery standards
• Requires 25% travel for this remote role

Director of Clinical Quality and Training

Field Engineer

• Be the first line of support for Sprinters in the field via Slack, phone, and ticketing systems.
• Troubleshoot real-time operational issues—everything from tech issues to supply hiccups to tricky addresses.
• Communicate clearly and empathetically, building trust and confidence with Sprinters.
• Escalate issues appropriately to Market Operations or Clinical Managers.
• Track and document field challenges to identify patterns and process improvement.
• Support d-hoc operational projects and process documentation as assigned.

Field Support Specialist – Temporary

Customer Support

• Providing clinical & administrative support as needed to the clinical team.
• Reviewing each visit to ensure labs, documentation, and patient education completed
• Tracking and notifying patients of lab values, imaging reports, etc. as directed by providers.
• Reviewing schedule to ensure each visit is accurate and ready for in-home visit.
• Transcribing data into EMR before a visit to include past medical hx, surgical hx, medications, preventative care, etc. for review by the provider during visit with patient.
• Uploading documents into EMR.
• Oversee the management of medical records and ensure confidentiality is maintained at all times.
• Facilitate communication between patients, medical staff, and administrative departments to enhance patient experience.
• Address patient inquiries and resolve issues promptly to maintain a positive environment.
• Monitor daily operations to identify areas for improvement in service delivery and efficiency.

Clinical Support Specialist – Temporary

Call Center Representative

• Administer, optimize, and support Five9’s telephony ecosystem and Zendesk (CRM/ticketing), ensuring seamless integrations, stable operations, and high reliability.
• Design and maintain IVRs, ACDs, routing logic, and escalation workflows that prioritize patient care and experience.
• Work closely with Growth Engineering, Operations, Clinical, IT, and other teams to understand business needs and translate them into technical solutions, ensuring call center technology is aligned with care delivery goals.
• Monitor system performance, analyze call flows, and implement proactive measures to minimize incidents and ensure service continuity.
• Develop and maintain Five9 dashboards, wallboards, and scheduled reports for stakeholders to track call resolution rates, patient wait times, agent efficiency, abandonment rates, and satisfaction metrics (NPS, CSAT).
• Uphold HIPAA standards and ensure secure handling of PHI/PII across all communication workflows.

Call Center Systems Administrator

General Counsel

• Owning the legal review of a range of contracts including technology agreements, service agreements, clinical partnerships, and data sharing arrangements
• Providing legal support on MSA/SOWs, BAAs, SLAs, and product integrations - this means thinking strategically about how a deal fits into the business, and being tactical on the terms of a specific deal
• Supporting procurement and vendor management with appropriate diligence and risk mitigation
• Supporting our Managed Care-related operations, including HEDIS Gap Closure and other preventive-care services;
• Advising on telehealth and digital health regulations, including provider licensure, reimbursement, and evolving federal/state guidance;
• Providing legal guidance on compliance with federal and state healthcare laws, including HIPAA, HITECH, CMS regulations, Anti-Kickback Statute (AKS), Stark Law, CPOM, and related frameworks
• Drafting and maintaining privacy policies, terms of use, and data governance procedures;
• Advising on federal and state privacy issues applicable to product design, operations, and customer communications;
• Becoming a subject matter expert on participation in Health Information Exchanges, TEFCA, and other efforts to boost the sharing of health data.
• Provide guidance on employment law issues, including classification, leave, reasonable accommodation, wage and hour, and hiring practices;
• Support HR in drafting employment policies, and conducting investigations and training;
• Be a trusted partner to leadership across business development, clinical, operations, HR, and external stakeholders, with direct working relationships with departmental leadership.
• Help build and scale internal legal processes, contract templates, and playbooks.
• Coordinate with outside counsel where appropriate.

Senior Legal Counsel

• Design, build, and own integrations and systems that power healthcare partnerships
• Own technical delivery for healthcare partnerships by architecting and shipping critical capabilities
• Design integrations and data flows that support onboarding and multi-state rollouts
• Replace bespoke requests with self-service features that scale across customers
• Build partner-facing systems across backend, mobile, and web
• Deliver reporting, workflows, and integrations that enable new programs and rapid expansion

Senior Software Engineer, Partner Engineering

Administrative Assistant

• Oversee day-to-day operations of the Menlo Park office, ensuring a clean, organized, and well-stocked workspace; work with building management on office and common space issues
• Receive, process, and distribute incoming/outgoing mail and deliveries
• Coordinate daily lunch orders, manage office supply inventory, and handle vendor relationships
• Plan and execute office events, team gatherings, and offsites, including logistics, scheduling, and vendor coordination
• Provide administrative support to at least two executives, including scheduling, travel arrangements, expense reporting, and ad hoc tasks
• Act as the first point of contact for visitors and help foster a welcoming and professional office environment

Administrative / Office Manager

Bilingual

• Review and follow up on inbound requests received from existing outreach campaigns
• Utilize an auto-dialer tool to make 120 to 150 outbound calls to patients every day
• Talk to about 70 to 80 patients and book an average of 14 appointments each day
• Use strong communication skills to build trust with prospective patients and caregivers to encourage and motivate them to schedule appointments
• Educate patients on the importance of receiving ordered services and benefits of receiving them in-home with Sprinter Health
• Build a strong understanding of the care model of each partner to support patient questions
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience
• Escalate questions and concerns to other teams for additional support

Patient Engagement Specialist, Spanish Speaker

Manager

• Oversee provider performance, documentation quality, and risk adjustment accuracy
• Foster a supportive, accountable team culture
• Guide training, coaching, and development
• Work cross-functionally to refine workflows, improve processes, and drive operational success
• Review team schedules, coverage, and performance dashboards
• Coach Nurse Practitioners, troubleshoot workflow issues, and collaborate with Quality, Compliance, and Operations
• Conduct touchpoints and 1:1s, provide feedback, celebrate wins, and guide professional growth
• Oversee wellness visit quality, documentation accuracy, and compliance with HCC and MEAT standards
• Review trends, plan training, and prepare strategies to elevate clinical quality and team engagement

Nurse Practitioner Manager

Business Development Rep

• Source and manage a pipeline of health plan opportunities into high-value partnerships, owning the end-to-end deal process through closing
• Build relationships with health plan executives to understand their organization’s needs and priorities
• Develop presentation and proposal materials to support the sales process
• Regularly represent Sprinter health at industry conferences and events
• Collaborate with the Client Success team to ensure a seamless handoff to implementation
• Influence product strategy and roadmap based on insights from prospective and current partners

Director of Business Development

Affiliate Manager

• About Sprinter Health reimagines healthcare delivery—bringing high-quality care into people’s homes through smart logistics, clinical operations, and data-driven insight. Since launching in 2021, we’ve: \n🏥 Served 100,000+ patients across the U.S. \n🚀 Grown 6x in 2024 and expanded to cover 60%+ of the U.S. population \n🤝 Partnered with 6 of the 10 largest U.S. health plans \n💰 Raised $125M+ from investors like a16z, General Catalyst, GV, and Accel\n\nWe’re building the infrastructure for in-home care—and we’re just getting started.\n\nAbout the Role\n\nWe're hiring a Senior Talent Partner to support hiring for Senior/Staff Software Engineers and Engineering Managers during a period of rapid growth. You’ll lead searches end-to-end—driving sourcing strategy, engaging top-tier talent, running structured processes, and closing exceptional hires. This is a hybrid schedule (2–3 days/week onsite) at our Menlo Park HQ. Preference will be given to candidates in the Bay Area.