Manager

• Lead, develop and performance manage a team of complaint handlers and managers
• Create a culture of accountability, sound judgement and high-quality decision-making
• Own the end-to-end complaints process including escalated and complex cases
• Define and maintain handling procedures, quality frameworks and controls across the function
• Support and guide the team on difficult cases
• Help set the approach for handling escalated regulatory and FOS complaints end to end including DSARs
• Make the call on cases that are high impact, sensitive, or genuinely ambiguous
• Keep close to FOS decisions and trends
• Use complaints data to identify where things are going wrong for customers
• Work closely with Product, Risk, Credit, Legal and Operations to support root cause fixes
• Own how we report on complaints outcomes, FOS results, and key risks to senior leadership
• Build trusted relationships across Zopa, including at senior level

Senior Complaints Manager

• Oversee the delivery of digital benefits and contractual requirements for assigned customers
• Manage and execute projects to expand the reader network and implement tag installation programs
• Host regular digital progress updates with customers and stakeholders
• Collaborate with internal teams, third-party suppliers, and customers to ensure seamless delivery of digital milestones
• Own and ensure accurate weekly reporting of project status and KPI achievements
• Develop mitigation plans to address challenges and ensure the delivery of key digital objectives

IT Customer Manager – Digital Products

• Coordinate end-to-end bid and tender submissions, ensuring timely and compliant delivery
• Identify and track relevant procurement, tender and partnership opportunities
• Draft, compile and maintain high-quality bid responses, presentations and supporting materials
• Manage timelines, internal inputs and submission processes to meet deadlines
• Coordinate clarification questions, follow-ups and procurement communications
• Collaborate with cross-functional teams to gather information and ensure accurate, aligned responses
• Support service design, operational proposals and implementation planning for new opportunities
• Participate in client interactions, including meetings, briefings and onboarding activities
• Maintain bid documentation, libraries, reporting and tracking, including outcomes and performance insights
• Contribute to continuous improvement of bid processes, templates and governance practices
• Build and maintain effective internal stakeholder relationships to improve response quality and efficiency

Strategic Proposals Manager

• Own our key metrics of Availability and EDS to deliver our business targets.
• Daily product-store level forecasting - identifying and driving opportunities within your business area.
• Supplier Performance Management - Utilising your skills to manage, coach and improve our supply base to deliver the best experience for our customers.
• Managing and developing relationships with our 3PL partners, ensuring service levels, inventory accuracy, operational compliance, and cost efficiency. Using performance metrics to identify opportunities, resolve issues, and drive continuous improvement across the supply chain network.
• Be a key change-maker in the team, owning, analysing and delivering key projects for the wider business.
• Managing our distribution and Supply networks where relevant, ensuring compliance to our service contracts and challenging the status quo.
• Seasonal Planning and Execution.
• Owning your area with added commercial acumen and analytical skills to identify trends for our key trading periods and executing them in store with great availability.

In-Stock Manager

• Providing expert technical support on battery-electric and hazardous-voltage systems
• Diagnosing and resolving complex issues across heavy equipment
• Developing and delivering specialist training on battery-electric machines and charging systems
• Supporting the planning and deployment of charging infrastructure and site readiness
• Acting as the subject matter expert for battery-electric technology
• Coaching and mentoring colleagues to strengthen technical capability

Battery Electric Machine Technology Manager

• Working under the direction of the Bid Director, the Bid Manager is responsible for the day-to-day management of the bid from capture to handover to delivery.
• Own the Bid Management Plan and bid budget.
• Plan and schedule all required meetings and workshops.
• Develop the overall Bid Plan in collaboration with the Bid Director.
• Engage with Client Director/Manager to ensure all relevant client intelligence is included in the planning stage.
• Work with Client Directors/Managers and wider account teams to develop Win Themes, translating them into a clearly defined storyboard and more detailed question by question Wireframes.
• Facilitate stakeholder/competitor analysis exercises.
• Take responsibility for build the appropriate bid team from across our business.
• Oversee the production and review of the commercial and pricing model as part of the bid process.
• Responsible for managing the bid in accordance with the Shipley process, applying best practice.
• Adhere to corporate bid processes, organising technical, financial, commercial reviews alongside stage gate reviews with appropriate business approvals.
• Maintain corporate data related to the opportunity (CRM) - including dates, revenue value, revenue split by capability and probability.
• Post contract award, ensure a detailed handover to the Project Manager and filing of information.

Bid Manager

• Manage and develop existing and new products and/or services
• Own related customer and colleague journeys
• Develop the product strategy and drive change
• Evaluate technical feasibility and compliance
• Monitor key metrics for product performance

Senior Product & Proposition Manager – Business Banking Portfolio Management

• Establish and nurture profitable partnerships with corporate and individual clients
• Manage client relationships and identify financial goals, challenges, and risk tolerance
• Provide guidance to clients to support their financial decisions
• Communicate value propositions and negotiate terms
• Monitor client satisfaction and revenue generated
• Engage in complex analysis of data from multiple sources
• Collaborate closely with other functions/business divisions

Wealth Manager

• Lead and manage commissioning activities across multiple water projects
• Develop and implement commissioning strategies, plans, and procedures
• Coordinate with design, construction, and operations teams to ensure smooth system integration
• Oversee testing, inspection, and validation of mechanical, electrical, instrumentation, and control systems (MEICA)
• Ensure compliance with health, safety, environmental, and regulatory standards
• Manage risk assessments, method statements, and commissioning documentation
• Provide technical leadership and guidance to commissioning engineers and site teams
• Liaise with client, stakeholders, and regulatory bodies throughout the commissioning process
• Champion high quality delivery from the outset of design; developing processes, systems and initiatives to drive a high quality, right first-time culture
• Monitor project timelines, budgets, and resources related to commissioning activities
• Provide accurate and timely project performance reports, ensuring projects are on track and contract requirements are met; sharing and celebrating success and developing improvement plans and implementing mitigation strategies as required
• Lead troubleshooting, fault-finding, and performance optimisation
• Support handover processes, including training and documentation for operations teams

Senior Commissioning Manager

• You will help shape and deliver BBSRC’s strategic portfolio of academic-industry collaborative research investments, supporting high-impact bioscience innovation across the UK.
• The role focuses on developing and managing collaborative funding opportunities that connect researchers with businesses across a range of themes and challenge areas. You will engage with stakeholders to inform strategy, support delivery of investment programmes, and monitor impact to guide future priorities.
• Developing and delivering collaborative research investments
• Engaging with academia, industry, government, and policy stakeholders
• Contributing to BBSRC strategy and identifying emerging opportunities
• Monitoring portfolio performance and evidencing impact

Portfolio Manager

• Supporting the sports team in managing the uploading and optimization of video content across social media platforms.
• Pulling data from on-platform and third-party analytics tools.
• Assisting with report creation.
• Creating thumbnails.
• Editing/repurposing archive video content.
• Providing other general support to the Media Team.

Channel Manager Intern – Sport

• Provide leadership in the South region
• Manage and operate a regional Surveying Services team
• Achieve business objectives and provide clients with high quality surveying service
• Identify and assist the Operations Director, Surveying, to convert new business opportunities
• Develop and manage the Regional Surveying Services Team through optimum use of resources
• Ensure performance objectives are achieved and achieve a high level of competence among staff
• Collaborate with other managers and business units to enhance client satisfaction
• Help identify Audit improvements and ensure implementation of change measures
• Manage a personal case load and revenue generation appropriate for the regional team size

Regional Surveying Manager – South

• Own and drive end-to-end delivery of web development initiatives
• Lead agile delivery practices (primarily Kanban), ensuring a consistent flow of work and continuous improvement
• Translate business and product priorities into clear roadmaps
• Manage team capacity, priorities, and workflow using tools such as Jira, Monday.com and Lucid
• Act as the bridge between technical teams and business stakeholders
• Build strong relationships with stakeholders, including senior leadership (SLT)
• Facilitate decision-making to maintain delivery momentum
• Support the delivery of AI/ML-driven features (e.g. recommendations, agentic experiences), while building an understanding of how these can be applied within e-commerce
• Support testing, release, and continuous improvement practices
• Ensure compliance with GDPR and data privacy standards, particularly when working with customer data
• Provide clear delivery updates, timelines and trade-offs
• Be comfortable getting into the detail when needed, while maintaining a high-level view of delivery

Web Delivery Manager

• Managing and developing a diverse portfolio of clients
• Reviewing statutory accounts, management accounts and tax returns
• Providing commercial advice and support to clients
• Managing and mentoring a team of accountants and managers
• Supporting business development activities and identifying opportunities within the existing client base
• Building and maintaining strong client relationships
• Assisting with strategic planning and helping drive the continued growth of the firm
• Working closely with the Partners on practice management and operational matters

Senior Manager – Accountancy Practice

• Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns.
• Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
• Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues.
• Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges.
• Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes.
• Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team.
• Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting.
• Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance.
• Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.

Manager, Technical Advertising Solutions

• Overall responsibility for the Warehouse function
• Management, control and reporting of all costs, KPIs and operational statistics within budget
• Effective communication with the customer and internal colleagues
• Managing and leading a performance-driven team
• Workforce planning and effective resourcing
• Employee Relations, including experience dealing with Disciplinary, Absence and Grievance matters
• Challenge current practices through continuous improvement initiatives
• Responsible for ensuring financial competitiveness of the warehouse

Senior Warehouse Shift Manager

• Manage people performance, including sickness, absence and timekeeping, conducting investigations and return-to-work meetings, while using telematics to review performance and drive performance
• Planning resources at least two weeks in advance, considering overtime, agency bookings and holidays
• Coach, Drivers, alongside the Driver Trainer, in remaining compliant with the WTD and transport legislation to retain the Operator’s Licence and ensuring regulations are adhered to
• Ensure the fleet remains fully compliant with all legal requirements and is properly maintained to guarantee it is always safe and roadworthy
• Ensure full compliance with food safety and BRC standards, completing all required daily HACCP- related checks and reports to maintain these standards

Transport First Line Manager – Days

• Lead, coach and support operational teams to deliver daily productivity, accuracy and service targets
• Coordinate workflows across goods in, picking, packing and despatch, including automation activities
• Ensure full compliance with Health & Safety standards, housekeeping, and 6S principles
• Manage headcount, overtime, and workflow to meet cost, quality, and delivery requirements
• Monitor KPIs, conduct shift handovers, and drive continuous improvement across operations

Warehouse First Line Manager – Nights

• Champion Cost Productivity: Sponsor cost productivity goals and foster a culture of Operational Excellence that creates competitive advantage.
• Identify Projects: Lead Integrated Deck Building (IDB) Workshops to identify and prioritize cost-saving initiatives aligned with country goals.
• Deliver Breakthrough Projects: Execute needle-moving projects through Kaizen events, applying Lean tools such as Value Stream Mapping (VSM) and Standardized Work.
• Enhance Operations Management Systems: Implement and improve systems to sustain performance, solve problems, and enable incremental continuous improvement.
• Build Organizational Capability: Provide training while mentoring and developing future operational and Lean practitioners.
• Champion Change Management: Drive process changes effectively through training, communication, and monitoring.
• Engage Stakeholders: Collaborate with senior leadership and operational leads to achieve cost productivity targets.

Lean Manager

• Taking Ownership
• Line managing a small team of Health & Wellbeing coaches to deliver high quality lifestyle and wellbeing services.
• Conducting team meetings, performance reviews, and development planning.
• Monitoring performance, trends and best practice to identify areas of improvement for designated service
• Working Together
• Liaising with other internal stakeholders such as the Programme Support team and Health & Wellbeing Managers to ensure efficient coordination of team resources.
• Meeting with stakeholders and attending local events to build and strengthen referral pathways.
• Being Fair, Open and Honest
• Delivering engaging 1:2:1 or group-based health and wellbeing interventions to a caseload of participants either in a face-to-face, remote, or digital setting.

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