Retail Department Manager

Honda Motor Europe Ltd

Retailer Department Manager at Honda developing and motivating a large department. Ensuring exceptional service delivery to customers and retailers with compliance in finance operations.

Posted 7/22/2026full-timeBracknell • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and team management skills in a call center environment, with a focus on delivering service excellence and adhering to regulatory frameworks. Proven ability to maintain retailer relationships and manage credit assessment processes effectively.

Highest-signal resume keywords

Credit Assessment ManagementTeam LeadershipRegulatory ComplianceQuality Assurance ReportingCustomer Service Excellence

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Credit AssessmentQuality AssuranceReportingPolicy ImplementationResource Management

Soft Skills

Organizational SkillsMotivational LeadershipIntegrityCustomer FocusInitiative

Industry Keywords

Finance IndustryConsumer DutyCall Centre EnvironmentRetailer RelationshipsAppraisal Process

About the role

Key responsibilities & impact

Maintaining and building upon strong retailer relationships
Promote an environment where your team acts with integrity, leading by example
Motivation and management of the team to deliver retailer service excellence
Deliver service to retailers in line with Consumer Duty rules
Deliver regular reporting through first line Quality Assurance (QA)
Management of the credit assessment and activation work queues
Manage, develop, and assess the team through the appraisal process
Organisation of resource to cover all work shift patterns required within the department
Support the Customer Department Manager as required with resources and expertise
Manage and implement procedures and policies as required
Deliver reporting into the Business Operations Committee for the department’s performance

Requirements

What you’ll need

Significant experience as a high credit assessment mandate holder is preferable
Experience of managing large teams within a successful call centre environment
A solid understanding of the legal and regulatory framework that governs the finance industry
Strong organisational skills which have enabled you to previously lead multiple assignments, to prioritise and deliver to tight deadlines
Enjoy working in a customer focused environment where people are always treated with respect and encouraged to use their own initiative.

Benefits

Comp & perks

flexibility for when you work
request to work from home 2 days per week