Manager

• Oversee quality systems and processes, ensuring alignment with global standards and semiconductor industry requirements.
• Serve as the main QA and QC contact for semiconductor customers, addressing inquiries, coordinating audits, and managing issue resolution.
• Implement and maintain quality procedures to meet standards such as: ISO 9001, IATF 16949, and semiconductor specific.
• Drive initiatives related to semiconductor products to close capability gaps (e.g., statistical analysis), improve reliability, and enhance quality culture across site.
• Implement and maintain FMEA’s, SPC/SQC, etc. as required for E-GRADE products.
• Ensure accurate documentation of quality incidents, investigations, and corrective actions (8D reports).
• Support PCN (Process Change Notification) processes.
• Work closely with site technical/quality managers, production teams, and global quality councils to standardize practices and share learnings.
• Support Supply Chain Quality to perform supplier, warehouse, distributor audits.
• Collaborates with key internal AdTech teams in the areas of R&D, Sales, Marketing, Customer Service, Supply Chain and Manufacturing to drive and maintain a holistic view of quality throughout the organization.
• Participating in global Quality projects.

Adtech Quality Manager

• Manage day-to-day BAU operations for biometric applications, systems and related infrastructure.
• Ensure system availability, operational stability, and compliance with SLA/KPI requirements.
• Coordinate and monitor support activities across multiple support teams, vendors, and stakeholders.
• Lead operational reviews and service governance meetings with customers.
• Lead major incident handling, troubleshooting coordination, and service recovery activities.
• Drive root cause analysis (RCA) and ensure proper corrective and preventive actions are implemented.
• Act as the primary customer-facing representative for operational and service-related matters.
• Provide timely updates, incident communication, and operational reporting to customers.
• Build strong customer relationships and maintain customer confidence during critical situations.
• Prepare operational reports, SLA/KPI reports, incident summaries, and management presentations.
• Identify operational gaps and recommend process improvements.

Service Delivery Manager

• Manage facilities staff by assisting to recruit and to train and coach employees, communicating job expectations and appraising their performance
• Appraise and recommend companies who can provide services for hygiene, cleaning, security, landscaping and other services where necessary
• Assist in the co-ordination, renovation and refurbishment of existing and new office sites
• Continuously review present utilization and facilities-related expenditure and recommend ways to make our operations more streamlined and cost-effective
• Create a budget for various facility needs and expenses
• Ensure compliance with all safety and security protocols and audits
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Assistant Facilities Management Manager

• To support, manage and implementation of practices to ensure quality and processes adhere to standards and internal quality audits.
• Leading, mentoring and developing team members to promote quality awareness, implement quality programs and initiatives towards Customer Experience Excellence.
• Perform quality spot checks of service tickets, phone calls, and other customer interactions to ensure that all applicable standards are met or exceeded.
• Compile and analyses data (customer scorecards, on time delivery, and other performance metrics) on a regular basis to find and report on trends that indicate existing and emerging service gaps.
• Analyze workflow issues and call audits and advise management of trends and recommend resolutions to improve call quality or integrity
• Review, investigate and resolve inquiries regarding member services’ issues for internal and external customers
• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX.

Quality Manager II

• Support the Premier League’s APAC based teams, as a primary day‑to‑day contact for assigned broadcast partners across the region, ensuring timely, responsive, and solution‑oriented support
• Help partners utilise, activate, and promote Premier League rights effectively, including brand frameworks, commercial exploitation, content workflows, production guidance, reporting deadlines, and operational processes
• Build strong relationships with broadcaster teams, understanding their objectives, content preferences, and local market considerations
• Ensure broadcasters maximise the content and range of production services available to them via Premier League Studios, and identify ways in which we can improve our service and broadcaster experience
• Support the execution of contractual rights by working closely with Premier League teams, including the PL Studios, Digital, International Events, Commercial, Communications and Policy teams
• Coordinate logistics, production needs, and distribution queries to ensure a smooth and reliable servicing experience.
• Support broadcaster localisation efforts including across production, digital engagement, on-ground activations and promotional innovation
• Assist the APAC and Project Delivery teams in preparing for and delivering events, screenings, talent access, market‑specific shoots, and other servicing activations on the ground in market
• Capture and maintain broadcaster insight, meeting notes, touchpoints, and content usage data to support the team and PL Studios in cross‑functional decision‑making
• Contribute to central planning processes, including key dates calendars, case studies, post‑project summaries, and servicing reporting cycles
• Monitor regional trends, platform behaviours, and rights utilisation to help refine servicing priorities for the region and globally
• Provide operational and administrative support to the team, including preparing partner briefings, presentation materials, activation plans, project timelines, and servicing documents.
• Deputise for Senior Managers in routine meetings or operational calls where appropriate, ensuring continuity of communication
• Collaborate across London HQ, PL Studios, New York and other Premier League offices to ensure coordinated delivery and a unified servicing model. Help coordinate delivery across multiple time zones, ensuring information flows smoothly between markets
• Work with Senior Managers to support servicing model enhancements, documentation, team processes and cross‑regional consistency

Senior Manager, Broadcaster Servicing, APAC

• Support the delivery of intelligence outcomes for a portfolio of enterprise clients.
• Work with senior Engagement Managers and product teams to translate client goals into clear deliverables.
• Act as the verification and judgment layer on AI-assisted outputs.
• Prepare executive briefings and syntheses.
• Build and maintain client relationships across external affairs, risk, and strategy teams.

Engagement Manager, Mid

• Own and manage a subset of key accounts, ensuring health and success with our product, securing renewals and expanding ARR
• Manage, mentor, and develop a distributed team of Customer Success Managers across APAC
• Define and execute regional Customer Success strategies in alignment with the global vision, adapting for regional market needs
• Partner with the Global Director of Customer Success to set goals, track performance metrics (NDR, GDR, churn), and drive global consistency
• Support CSMs in high-value strategic account management, ensuring customer adoption, retention, and expansion
• Build scalable frameworks for onboarding, health scoring, success planning, and ongoing value realization
• Collaborate with cross-functional stakeholders such as Sales, Product, Operations, and Marketing to ensure frictionless customer experiences
• Represent the voice of global customers by gathering regional insights and informing product roadmaps
• Drive continuous improvement of processes, tools, and playbooks across both regions
• Champion collaboration between regions, fostering a culture of shared learning and global best practice
• Occasionally engage directly with strategic enterprise customers to ensure alignment with their executive stakeholders
• Work flexibly across time zones, coordinating with global peers and customers to meet business needs

Regional Manager, Customer Success

• Lead the commercial pod responsible for managing the end-to-end quote-to-cash process
• Driving commercial performance
• governance
• and customer excellence
• Leading and developing a team of Emission Control Chemical Specialists
• Managing the full quote-to-cash process
• ensuring speed
• accuracy
• and commercial discipline
• Reviewing and supporting complex or high-value customer enquiries
• Driving revenue growth
• margin optimization
• and Value Conversion Rate (VCR) performance
• Monitoring KPIs such as hit rates
• response times
• pipeline quality
• and commercial trends
• Collaborating closely with Product Management
• Supply Chain
• and Sales teams to improve delivery performance and customer experience
• Acting as the escalation point for pricing
• supplier
• and delivery-related challenges
• Identifying opportunities for process improvements
• commercial initiatives
• and operational efficiencies
• Building a strong team culture focused on collaboration
• accountability
• and continuous improvement

Commercial Manager – Emission Control Chemicals

• Lead the design, implementation, and governance of strategic and operational projects across Asia.
• Partner with regional senior management and global PMO to translate business strategy into executable programs that improve performance, efficiency, and customer experience.
• Provide regular project and strategy updates to the regional leadership team.
• Define and maintain PMO standards, methodologies, and templates.
• Monitor project health, risk, and budget compliance.
• Drive accountability and ensure timely project closure with proper handover.
• Facilitate workshops and reviews to drive engagement and best-practice sharing.
• Track project KPIs, milestones, and success metrics using analytical tools (Excel, Power BI/Qlik).
• Conduct market and operational analyses to identify regional opportunities.

Senior Manager, PMO

• Maintain ongoing collaboration with fund managers to collect, measure, and analyse investment data.
• Prepare reports that provide clear insights into investment results across private equity, private credit, real estate, and infrastructure funds.
• Apply hands-on knowledge and experience in valuing Private Equity/ Real Estate/ Infrastructure deals.
• Perform stress tests to evaluate emerging risks within the portfolio and assess potential impacts on investment performance.
• Contribute to the development and implementation of automated systems and processes to streamline data collection, analysis, and reporting for private market investments.

Senior Group Manager, Valuation

• Support the Controlling department in Region Asia in meeting its key objectives including:
• Overseeing the financial health of the Region by managing budgets and ensuring performance in accordance with predetermined standards
• Help shape strategy and business decisions by providing management with fact-based business analysis
• Measure and improve operational efficiency and effectiveness
• Evolve into becoming a business partner to the organization

Manager, Regional Controlling

• Own and execute the ANZ retention and engagement marketing roadmap and calendar
• Design and deliver highly personalized, cross-channel campaigns (email, push, in-app, etc.) that drive sustained viewing and loyalty
• Build lifecycle programs spanning onboarding, habit formation, churn prevention, win-back, and upsell
• Partner with Content teams to amplify major launches and tentpole moments
• Use data and segmentation to target the right message to the right customer at the right time
• Develop and run structured experimentation programs (A/B and multivariate testing) to optimize performance
• Manage campaigns end-to-end, from briefing and setup to analysis and insights
• Monitor and report key metrics such as engagement, retention, churn, and conversion
• Serve as the regional subject-matter expert for retention and engagement within the region
• Collaborate across global and regional teams to deliver complex, cross-market initiatives

Retention & Engagement Manager – 9 months contract

• Manage day-to-day warehouse operations, including receiving, storage, picking, packing, and shipping.
• Ensure accurate and timely order fulfillment.
• Monitor warehouse workflow and optimize operational processes.
• Coordinate inbound and outbound logistics activities.
• Implement continuous improvement initiatives to increase productivity and reduce operational costs.
• Maintain accurate inventory records and stock levels.
• Conduct regular cycle counts and stock audits.
• Investigate inventory discrepancies and implement corrective actions.
• Ensure proper stock rotation and storage practices.
• Supervise warehouse supervisors, team leaders, and warehouse staff.
• Schedule manpower and allocate resources efficiently.
• Train, coach, and evaluate employee performance.
• Promote teamwork, discipline, and employee engagement.
• Ensure compliance with workplace safety regulations and company policies.
• Conduct safety inspections and risk assessments.
• Prepare operational reports and performance analysis for management.

• Drive adoption of the Alveo Sense™ analyzer and assay portfolio across Asia (Singapore) or Europe
• Develop and execute a scalable channel strategy across Asia or Europe
• Identify, recruit, onboard, and contract high-performing distributors
• Set revenue targets and manage forecasting, pipeline, and performance metrics
• Drive new customer acquisition through channel partners
• Expand into new countries and adjacent veterinary verticals
• Establish clear performance expectations, KPIs, and commercial plans
• Conduct regular business reviews and territory planning sessions
• Train distributor sales teams on value proposition, positioning, and competitive differentiation
• Support key in-market meetings and strategic customer engagements
• Build repeatable playbooks for distributor success
• Support complex, strategic deals in priority accounts
• Collaborate on pricing, tender strategy, and commercial negotiations
• Coordinate product launches and promotional initiatives across the region
• Ensure CRM visibility and pipeline discipline across partners
• Provide structured market feedback to Product and Marketing
• Contribute to global go-to-market strategy and assay expansion plans
• Partner with Regulatory and Operations to support country registrations and logistics
• Align closely with Customer Success to ensure strong onboarding and retention

International Channel Manager – Asia

• Lead the Regional Cloud & Network Team (2-3 Personnels)
• Manage Cloud & Network Services for 8 countries in APAC region which includes Offices, Warehouses, and Factory
• Manage our GNOC & GIOC vendors in APAC region
• Design, deploy, and manage Azure-based infrastructure including virtual machines, storage, networking, and identity services.
• Optimize cloud resources for performance, cost-efficiency, and scalability.
• Implement and manage Azure governance policies, resource groups, and automation (ARM templates, Bicep, Terraform).
• Oversee enterprise network infrastructure including LAN/WAN, VPN, firewalls, and SD-WAN.
• Ensure high availability, security, and performance of network services across all sites.
• Implement security best practices across Azure and network environments.
• Collaborate with cybersecurity teams to enforce access controls, threat protection, and compliance standards (e.g., ISO 27001, NIST).

Regional Cloud & Network Manager

• Developing and implementing execution plans to drive delivery of products to the project timeline, cost, and quality requirements.
• Understanding customer contracts, ensuring compliance with contract requirements, and driving the change process to protect project financial interests.
• Working closely with suppliers, driving performance to the project requirements and to ensure successful execution.
• Supporting vendor recovery process when project is faced with unplanned supply chain events.
• Holding regular lessons learned reviews, sharing key lessons and embedding those lessons in the way we work.
• Managing risk throughout the product delivery cycle, identifying mitigation plans, and escalating risks that need leadership support to mitigate.

Product Delivery Manager

• Primary executive contact for key customer accounts
• Drive continuous engagement and customer satisfaction
• Lead integration of warehouse technologies
• Robust talent development and employee engagement

General Manager

• Ensure accurate trade forecasting & performance management.
• Optimize cargo mix, allocation & space utilization.
• Support sales & drive commercial execution.
• Act as the trade coordination hub.
• Analyze vessel profiles and review sales forecasts prepared by the team.
• Coordinate adjustments with RO/HO Lines when vessel profile or forecast gaps occur.
• Submit accurate weekly sales forecasts and performance reports for management review.
• Maintain awareness of market developments and competitors’ activity.

Agency Trade Manager

• Maintain ongoing collaboration with fund managers to collect, measure, and analyse investment data.
• Prepare reports that provide clear insights into investment results across private equity, private credit, real estate, and infrastructure funds.
• Apply hands-on knowledge and experience in valuing Private Credit deals.
• Conduct internal credit assessments for private credit exposures, including analyzing borrower financials and business models and assessing industry and macroeconomic risks.
• Perform stress tests to evaluate emerging risks within the portfolio and assess potential impacts on investment performance.
• Contribute to the development and implementation of automated systems and processes to streamline data collection, analysis, and reporting for private market investments.

Senior Group Manager, Credit Assessment

• Maintain ongoing collaboration with fund managers to collect, measure, and analyse investment data.
• Prepare reports that provide clear insights into investment results across private equity, private credit, real estate, and infrastructure funds.
• Apply hands-on knowledge and experience in valuing Private Credit deals.
• Conduct internal credit assessments for private credit exposures.
• Perform stress tests to evaluate emerging risks within the portfolio and assess potential impacts on investment performance.
• Contribute to the development and implementation of automated systems and processes to streamline data collection, analysis, and reporting for private market investments.

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