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About the role
Key responsibilities & impact- Guide, coach, and develop direct reports to build a high-performing T&A team.
- Foster a positive team culture across international borders in a remote, asynchronous environment that encourages excellence and innovation.
- Lead performance management by overseeing bi-annual evaluations and aligning individual and team goals with business objectives in our high-performance culture.
- Drive recruitment, training, mentoring, and supervision of the regional team to support their professional growth.
- Serve as a subject matter expert and the final escalation point on all high-risk Time & Attendance related topics, including complex wage-hour disputes, policy interpretation, and potential disciplinary matters related to timekeeping compliance.
- Partner across domains—including Operations, Product, Engineering, Legal, and Employee Relations (ER)—to enhance T&A processes, workflows, and standard operating procedures (SOPs).
- Improve & optimize the Lifecycle T&A team's processes, existing workflows and tools, including identifying opportunities for automation to improve quality, efficiency and drive scale.
- Ensure efficient, compliant delivery of Time & Attendance services while meeting KPIs and SLAs.
- Safely manage and maintain employee data and confidential information, and advise on best practices to handle sensitive T&A records and investigations with discretion.
- Resolve escalated T&A issues through detailed analysis, including advising on or conducting internal investigations into serious attendance or timekeeping discrepancies, and implementing improvements that drive compliance and business growth.
- Champion the responsible adoption of AI-assisted tools within the T&A team — identifying opportunities, running pilots, establishing guardrails, and scaling what works. Ensure team members are equipped and confident to use AI tools within Remote's data handling and compliance guidelines.
Requirements
What you’ll need- hands-on people management experience with a strong coaching mindset, specifically leading distributed, international teams.
- a proven track record of experience in HR Operations across multiple countries.
- deep knowledge of Time & Attendance matters, associated wage/hour laws, complex policy exceptions, and disciplinary processes in various jurisdictions.
- deep knowledge of complex T&A case resolution, wage/hour compliance, and managing policy discrepancies under labor law in APAC countries.
- experience working in a fast-paced, international, scale-up environment.
- comfortable working in a service level environment (SLAs/KPIs), with an emphasis on continuous improvement and customer satisfaction.
- tech-savvy with experience working with a variety of digital tools, with an eye toward process optimization and automation.
- write and speak fluent English.
- can safely manage and maintain employee data and confidential information, adhering to established protocols while ensuring utmost professionalism and discretion in high-stakes T&A cases.
- desired skills: Startup, remote working experience and other languages besides English.
Benefits
Comp & perks- work from anywhere
- flexible paid time off
- flexible working hours (we are async)
- 16 weeks paid parental leave
- mental health support services
- stock options
- learning budget
- home office budget & IT equipment
- budget for local in-person social events or co-working spaces
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Time & Attendancewage/hour lawspolicy interpretationcase resolutioncompliancedata managementprocess optimizationautomationperformance managementHR Operations
Soft Skills
people managementcoaching mindsetteam culturecommunicationproblem-solvingdiscretioncustomer satisfactioncontinuous improvementmentoringleadership