Remote

Account Executive

• Sales helps our prospective customers and active customers to fully experience our Global HR Platform.
• This is an exciting time to join Remote and make a personal difference in the global employment space as an Account Executive, joining our Sales Team.
• This is a pure hunting role as an Account Executive, driving net new business for Remote.
• Create 'Land' opportunity deals that include detailed notes with accurate close dates.
• Maintain a clean and current pipeline of volume based, high velocity opportunities.
• Efficiently present and deliver all information to potential clients.
• Proactively answer potential client questions and follow-up call questions in a prompt manner.
• Internal collaboration and communication with key departments that support client process, experience and support.
• Close sales deals efficiently while kindly guiding clients through process.
• Meet and exceed sales quota based on role level and manage the entire sales cycle.
• Identify new opportunities and manage the entire sales cycle from prospecting to close.
• Understand the communication needs of small and mid-sized business customers, and design solutions to meet those unique business needs.
• Self-generate leads by contacting prospective clients by telephone, cold call premise visits, networking, and industry events.

Security Engineer

• Managing and operating Remote’s Information Security Management System
• Keeping Remote certified against the Compliance Frameworks we abide by: SOC 2 Type II, ISO 27001, NIS2
• Provide support and expertise for due diligence initiatives performed by our existing and prospective customers
• Assess compliance of systems against security requirements and standards
• Participate in the risk management process
• Participate in incident management
• Participate in AI security governance
• Close collaboration with the team members and other departments

Information Security Specialist

Payroll

• Deliver payroll with precision and accountability: Consistently meet >99% of deadlines for assigned tasks while maintaining an accuracy rate of >99.5%. Implement strategic checks and controls to ensure compliance with regulatory standards and continuously refine processes to meet broader business goals.
• Manage and optimize the ticketing system (Zendesk): Take full ownership of the Zendesk queue with strategic oversight, ensuring tickets are assigned within 24 hours. Identify trends or recurring issues, addressing root causes to prevent future escalations and enhance long-term efficiency.
• Strategically Manage SOPs and internal resources: Take ownership of SOPs, checklists, and internal resources, not only ensuring they are updated but also leading efforts to optimize and improve these documents across teams, aligning them with company goals and best practices.
• Provide cross-team training, mentorship, and knowledge sharing: Proactively offer training and mentorship across teams, including Implementation and PCST, to standardize best practices and elevate operational effectiveness across departments. Take ownership of personal development by actively pursuing learning opportunities and sharing knowledge with the team. Foster a culture of continuous learning and improvement that drives operational excellence and long-term success.
• Proactive decision making and initiative: Demonstrate initiative in making informed decisions, often resolving issues independently. Proactively suggest solutions that have a broader impact on business operations, ensuring strategic long-term benefits.
• Global client support, communication, and stakeholder management: Provide comprehensive client support with a global perspective, ensuring follow-ups and problem-solving are handled efficiently. Focus on delivering long-term solutions that enhance client satisfaction and improve service delivery across regions. Demonstrate exceptional communication skills, building strong relationships with stakeholders at all levels. Provide clarity and insight in complex situations, acting as a trusted advisor for key business decisions.
• Lead global testing, projects, and cross-functional engagement: Actively seek opportunities to participate in global testing and high-impact projects, providing insights and leadership that extend beyond the immediate team or region. Engage with and support other teams across functions using collaboration tools like Slack, offering troubleshooting and guidance. Ensure effective execution, measurable results for global initiatives, and maintain strong communication across departments to resolve issues and drive success as a cross-functional senior specialist.

Payroll Specialist Lead

• Own end-to-end US PEO payroll operations, including on-cycle, off-cycle, and correction payrolls.
• Ensure accurate handling of multi-state payroll, including work-state vs residence-state taxation under a co-employment model.
• Oversee PEO-specific compliance areas, including:
• Federal, state, and local tax withholdings and filings
• SUTA/FUTA and state unemployment complexities
• Workers’ compensation and benefits-related payroll deductions
• Co-employment risk and client responsibility boundaries.
• Act as the final escalation point for high-risk payroll, tax, or compliance issues.
• Lead and develop a team of PEO payroll specialists, providing coaching, feedback, and performance guidance.
• Establish clear expectations around accuracy, timeliness, documentation, and ownership.
• Review payroll outputs, reconciliations, and risk items to ensure operational quality.
• Support onboarding, training, and skill progression for PEO payroll team members.
• Define and maintain PEO payroll operating standards, SOPs, and control frameworks.
• Identify operational gaps, risk patterns, and scalability issues; drive process improvements and automation where possible.
• Partner with cross-functional teams to improve payroll workflows, controls, and client experience.
• Ensure strong documentation, audit readiness, and evidence quality.
• Partner closely with Product and Engineering to inform PEO payroll system enhancements and roadmap priorities.
• Collaborate with Tax, Benefits, Legal, and Finance teams to resolve complex PEO issues.
• Provide subject-matter guidance on US PEO feasibility, risk, and scalability.
• Support go-to-market, sales, or implementation teams as an advisor on PEO payroll capabilities and limitations.
• Provide regular updates on operational health, risks, escalations, and performance metrics.
• Own incident management for PEO payroll issues, including root cause analysis and corrective action plans.
• Ensure compliance with internal controls and external regulatory requirements.

Manager, Payroll – US PEO

Compliance

• Ensure Remote’s Canadian MSB remains compliant with new guidance and regulation stemming from FINTRAC and Bank of Canada’s RPAA legislation.
• Draft policies relating to customer due diligence, enhanced due diligence, screening measures, business-wide risk assessments, customer risk assessments, transaction monitoring, suspicious activity reporting, law enforcement engagement, fraud prevention, anti-bribery and corruption, authentication standards, AML/PF training and sanctions compliance meeting the expectations of Canadian regulators.
• Lead the AML/CTF audits for Remote’s Canadian regulated entity, manage relationships with other external advisors for Canada as required.
• Lead AML/CTF audits for Remote's other North America activities, manage relationships with North America external advisors as required.
• Responsible for ongoing maintenance of relevant policies, procedures and control environment to ensure our payments entities remain compliant with regulatory requirements and industry standards.
• Prepare and submit accurate and timely reports to regulatory authorities.
• Perform periodic and ad hoc 'second line of defence' controls effectiveness reviews as required; reporting to management on any findings and setting out remediation plans where necessary.
• Developing and enhancing compliance 'management information' or metrics to support on-going monitoring of the Canadian compliance function.
• Keep abreast of regulatory changes and update reporting processes accordingly.

Compliance Officer

• Act as a true subject matter expert for the country
• Manage existing relationships with key stakeholder within Payroll Implementation, Finance, Product, Engineers.
• Process full end to end payroll in-house, statutory filing requirements, exceptions, approvals, payments and compliance.
• Ensure full data integrity and quality
• Accounting/reconciliations
• Focus on KPIs and SLAs
• Implement and improve processes
• Mentor and support payroll specialists
• Back up regional managers during times of absence

• The Payroll team will report to you and you will provide them with guidance and mentorship.
• The Manager, Payroll Operations will own the complete payroll function, ensuring payroll is processed on time, accurately, and in compliance with country specific government regulations.
• Serve as a point of contact between internal and external stakeholders on all payroll related matters.
• Lead the Payroll team, unblock and support them.
• Be up to date with various international payroll laws / regulations.
• Ensure compliance with all corporate and country-specific regulations, policies and procedures.
• Manages existing relationships with payroll, accounting and payroll service providers.
• Develop and implement best practices, key performance indicators and SLA metrics for the team.

Manager, Payroll Operations – EMEA

Solutions Engineer

• Partner closely with Account Executives across SMB, Mid-Market, and Enterprise segments to understand and address customer business goals.
• Lead consultative engagements with prospective customers, focusing on articulating the specific ROI and value of Remote’s multiple product offerings.
• Develop a deep understanding of Remote's product offerings, reaching a state of technical mastery that allows for seamless, customer-centric demonstrations.
• Act as a trusted advisor and thought leader, providing nuanced recommendations that shape how customers view distributed employment.
• Partner with internal cross-functional teams including Product and Marketing to provide market feedback and ensure a successful implementation of solutions.
• Keep up to date with HR and global payroll industry trends and challenges to provide strategic thought leadership that positions Remote effectively against competitors.

Solutions Consultant

Customer Success Manager

• Manage the entire customer journey, fostering long-term partnerships.
• Set and achieve Success Plans with your customers on a regular basis.
• Deliver business reviews in partnership with our sales team.
• Collaborate with Sales on customer expectations.
• Identify and leverage upselling and cross-selling opportunities.
• Share customer feedback to improve team processes.
• Act as a trusted advisor on product functionality.
• Ensure high-quality service delivery.
• Educate and train customers on product use.
• Monitor customer health to prevent churn and manage escalations.

Customer Success Manager, MM/ENT

Account Manager

• Vendor Evaluation: Lead the evaluation and selection of vendors, aligning with strategic business goals
• Project Leadership: Oversee project timelines and deliverables, ensuring successful execution
• Performance Metrics: Develop and monitor KPIs to assess vendor performance and service quality
• Cost Optimization: Implement solutions to reduce costs and improve vendor service efficiency
• Technology Integration: Support the integration of technology solutions to enhance vendor management processes

Account Executive

Information Security Specialist

Information Security Specialist

Payroll Specialist Lead

Manager, Payroll – US PEO

Compliance Officer

Payroll Specialist Lead

Payroll Specialist Lead

Manager, Payroll Operations – EMEA

Payroll Specialist Lead

Payroll Specialist Lead

Payroll Specialist Lead

Solutions Consultant

Customer Success Manager, MM/ENT

Payroll Vendor Relationship Manager – APAC/EMEA