Remote

Sales

• Own the commercial success and ongoing relationship with Remote’s strategic embedded partners
• Drive bookings and ARR across partner-sold and partner-sourced motions while carrying a quota
• Own the revenue line and commercial, operational, and strategic success of partnerships
• Help partners generate demand, enable sellers, close deals, improve conversion, and build repeatable sales motions
• Serve as senior relationship owner for partnership health, executive engagement, issue resolution, and long-term expansion
• Own commercial outcomes and a portfolio of Remote’s largest embedded HR technology partnerships
• Carry an annual bookings target of $10M+
• Manage pipeline generation, conversion, bookings, ARR, ASP, retention, and expansion
• Build and execute partner account plans tied to measurable revenue outcomes
• Identify and resolve revenue blockers across partner GTM, Remote GTM, product, process, enablement, pricing, and operations
• Manage commercial exceptions, pricing escalations, deal support, and channel conflicts
• Make partner sellers increasingly independent in generating, qualifying, selling, and closing opportunities
• Build repeatable partner sales motions across partner-sold, partner-sourced, and co-sold opportunities
• Embed Remote into partner teams’ priorities, workflows, sales processes, and incentives
• Collaborate with enablement, solutions consulting, partner marketing, and embedded sales teams
• Lead senior relationships with sales, marketing, product, operations, and executive stakeholders
• Run structured business reviews with performance insights, decisions, next steps, and ownership
• Define, test, and optimize the embedded partner GTM model and create reusable playbooks
• Advise partners on demand generation and embedded sales best practices
• Identify and resolve channel friction with Sales, Partnerships, RevOps, and leadership
• Expand partnerships into new products, markets, customer segments, regions, and sales motions
• Manage, coach, and develop partner account managers and embedded sales leads
• Orchestrate Remote cross-functionally across Product, Solution Architecture, Partner Marketing, Solutions Consulting, Legal, Compliance, Operations, CX, Implementation, RevOps, and Partner Success
• Escalate decisions, resource needs, product changes, and executive support requirements

Director, Strategic Partner Sales

• Own the commercial success and ongoing relationship with Remote’s most strategic embedded partners
• Drive bookings and ARR across partner-sold and partner-sourced motions
• Own the revenue line and commercial, operational, and strategic success of partnerships
• Help partners generate demand, enable sellers, close deals, improve conversion, and build repeatable sales motions
• Own commercial outcomes and a portfolio of Remote’s largest embedded HR technology partnerships
• Carry an annual bookings target of $10M+
• Manage pipeline generation, conversion, bookings, ARR, ASP, retention, and expansion
• Build and execute partner account plans tied to measurable revenue outcomes
• Identify and resolve revenue blockers across GTM, product, process, enablement, pricing, and operations
• Manage commercial exceptions, pricing escalations, deal support, and channel conflicts
• Develop partner sellers’ ability to independently generate, qualify, sell, and close Remote opportunities
• Build repeatable partner-sold, partner-sourced, and co-sold motions and playbooks
• Embed Remote into partners’ priorities, workflows, sales processes, and incentives
• Lead senior and C-level partner relationships and partnership health
• Run structured business reviews with performance insights, decisions, next steps, and ownership
• Define, test, and optimize the embedded partner GTM model across the portfolio
• Create playbooks for demand generation, enablement, sales processes, seller activation, deal support, QBRs, and performance management
• Identify expansion opportunities across products, markets, customer segments, regions, and sales motions
• Manage, coach, and develop partner account managers and embedded sales leads
• Orchestrate Product, Solution Architecture, Partner Marketing, Solutions Consulting, Legal, Compliance, Operations, CX, Implementation, RevOps, and Partner Success
• Escalate decisions, resource needs, product changes, and executive support requirements

• Own the commercial success and ongoing relationships for Remote’s strategic embedded partners
• Drive bookings and ARR across partner-sold and partner-sourced motions as a quota-carrying leader
• Own the revenue line and commercial, operational, and strategic success of partnerships
• Drive demand generation, seller enablement, deal closure, conversion improvement, and repeatable partner sales motions
• Carry an annual bookings target of $10M+
• Manage pipeline generation, conversion, bookings, ARR, ASP, retention, and expansion
• Build and execute partner account plans tied to measurable revenue outcomes
• Identify and resolve revenue blockers across partner GTM, Remote GTM, product, process, enablement, pricing, and operations
• Manage commercial exceptions, pricing escalations, deal support, and channel conflicts
• Help partner sellers independently generate, qualify, sell, and close Remote opportunities
• Build repeatable partner-sold, partner-sourced, and co-sold sales motions and playbooks
• Embed Remote into partner teams’ priorities, workflows, sales processes, and incentives
• Lead senior/C-level partner relationships and conduct structured business reviews
• Define and optimize the embedded partner go-to-market model across the portfolio
• Identify expansion opportunities across products, markets, customer segments, regions, and sales motions
• Manage, coach, and develop partner account managers and embedded sales leads
• Orchestrate cross-functional collaboration across Product, Solution Architecture, Partner Marketing, Solutions Consulting, Legal, Compliance, Operations, CX, Implementation, RevOps, and Partner Success
• Escalate decisions, resource needs, product changes, and executive support requirements

General Counsel

• Support global commercial deals, embedded partnerships, resell, and other channel arrangements.
• Act as the primary legal advisor to EMEA sales teams on Terms of Service negotiations, contract redlining, and commercial agreement reviews.
• Provide additional legal support to AMER sales teams as needed.
• Strategize, draft, and negotiate partnership and channel/reseller agreements.
• Partner with Sales, Finance, Product, and other cross-functional teams to structure and review commercial agreements while mitigating legal and operational risks.
• Develop and improve templates, playbooks, processes, and knowledge resources for commercial transactions and sales support.
• Provide legal training and guidance to internal stakeholders, particularly sales teams.
• Bring a solutions-focused mindset to negotiations, minimizing roadblocks and resolving issues without unnecessary escalation.
• Report to the Director, Legal - Commercial as part of the Legal - Commercial (Direct Sales & Partnerships) team.

Managing Counsel, Commercial – EMEA

Operations

• Own and improve the platforms Customer Experience runs on: Zendesk, Vitally, and integrations connecting them to the rest of the stack
• Configure, automate, integrate, and maintain systems used by support and customer success teams
• See work through from scoping to production and ongoing ownership, including testing, communication, documentation, and platform reliability
• Administer Zendesk, Vitally, and related CX tools, including configuration, access, and operational health
• Own intake, triage, and delivery for internal platform requests
• Design and maintain triggers, automations, and data flows that reduce manual handling
• Build and run integrations using APIs, webhooks, and low-code tools
• Identify and deliver practical automation improvements
• Support AI-enabled CX workflows such as agent assist, routing, triage, and intake automation
• Follow change management practices and document intent and ownership
• Use operational data and platform metrics to prioritize work and measure results
• Identify fragile configurations, process gaps, and technical debt
• Support new channels, integrations, and workflow changes
• Partner with support, success, operations, enablement, product, engineering, and data teams
• Report to the Senior Manager, CX Operations

CX Operations Manager – Tooling

Accountant

• Post transactions in SAP
• Close and reconcile AP, AR, Fixed Assets, Bank, and Intercompany sub-ledgers
• Record and reconcile payroll for various countries
• Support month-end and year-end close processes
• Perform monthly balance sheet reconciliations and support variance analysis preparation
• Ensure the portfolio follows local statutory requirements, including VAT returns, statutory financial documents, CIT returns, and other filings
• Perform analysis and contribute to other projects as requested
• Support statutory close and financial statement preparation
• Report to the Manager Accounting and Controls

• Post transactions in SAP
• Close and reconcile AP, AR, Fixed Assets, Bank, and Intercompany sub-ledgers
• Record and reconcile payroll for various countries
• Support month-end and year-end close processes
• Perform monthly balance sheet reconciliations and support variance analysis preparation
• Ensure the portfolio complies with local statutory requirements, including VAT returns, statutory financial documents, CIT returns, and other filings
• Perform analysis and contribute to other projects as requested
• Provide support in statutory close and financial statement preparation
• Report to the Manager Accounting and Controls
• Work within the Accounting team

Human Resources

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions
• Provide guidance on termination, resignation, transfer, employment contracts, redundancy processes, employment laws and regulations
• Lead and facilitate client and external employee meetings, including workforce reduction consultations, administrative hearings, separation negotiations and termination outcomes
• Influence and negotiate positive outcomes in complex terminations
• Coordinate with payroll, legal counsel, government bodies, trade unions and internal stakeholders
• Draft, tailor and administer termination and supplementary documents while maintaining accurate, confidential employee records
• Process offboarding in Remote’s internal HRIS platform with Customer Success, Legal, Payroll, Benefits, and Time and Attendance teams
• Serve as an escalation point and mentor junior team members
• Provide first-level Employee Relations support and guidance on complex workplace scenarios
• Assess workplace concerns, identify relevant facts and regulations, and recommend paths forward
• Guide clients on progressive discipline, documentation requirements and difficult workplace situations
• Track and monitor employee relations cases and coordinate timely follow-up
• Resolve offboarding and first-level employee relations queries as a subject-matter expert
• Drive process improvements, automation, product development and customer and employee experience improvements
• Determine methods, procedures and standards for new assignments and adapt complex techniques to achieve results

Senior Lifecycle Specialist, Employee Relations and Transitions

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions
• Provide guidance on termination, resignation, transfer, employment contracts, redundancy processes, employment laws, and regulations
• Lead and facilitate client and external employee meetings, including workforce reduction consultations, administrative hearings, separation and settlement negotiations, and termination outcome meetings
• Influence and negotiate positive outcomes in complex terminations
• Coordinate internal and external stakeholders including payroll, legal counsel, government bodies, and trade unions
• Draft, tailor, and administer termination and supplementary documents
• Maintain employee records in compliance with privacy and confidentiality regulations
• Process offboarding in Remote's internal HRIS platform
• Collaborate with Customer Success, Legal, Payroll, Benefits, and Time and Attendance teams
• Provide informal escalation support, expertise, mentoring, and guidance to junior team members
• Provide guidance on Employee Relations resources and complex workplace scenarios
• Conduct preliminary assessments of workplace concerns and identify applicable regulations and potential solutions
• Track and monitor employee relations cases and coordinate follow-up
• Resolve queries on offboarding and first-level employee relations matters
• Identify and drive process improvements, automation, product development, and customer and employee experience improvements
• Determine methods, procedures, and standards for new assignments and adapt complex techniques to achieve results
• Report to the Manager Employee Lifecycle, Employee Relations & Transitions

• Manage and resolve complex end-to-end employee exits across multiple international jurisdictions.
• Advise clients on termination, resignation, transfer, employment contracts, and redundancy processes while ensuring legal compliance and best practices.
• Lead client and external employee meetings, including workforce reduction consultations, administrative hearings, separation and settlement negotiations, and termination outcome discussions.
• Influence and negotiate positive outcomes in complex terminations while navigating stakeholders with competing interests.
• Coordinate with payroll, legal counsel, government bodies, trade unions, and other stakeholders on offboarding activities and audits.
• Draft, tailor, and administer termination and supplementary documents while maintaining accurate, confidential employee records.
• Process offboarding in Remote’s internal HRIS platform in collaboration with Customer Success, Legal, Payroll, Benefits, Time and Attendance, and other teams.
• Provide informal escalation support, expertise, mentoring, and guidance to junior team members.
• Provide first-level Employee Relations guidance and help clients navigate complex workplace scenarios.
• Assess workplace concerns, identify facts and applicable regulations, and recommend appropriate paths forward.
• Guide clients on progressive discipline, documentation requirements, and difficult workplace situations.
• Track employee relations cases and coordinate timely follow-up.
• Serve as a subject-matter expert for offboarding and first-level employee relations matters.
• Drive process improvements, automation, product development, and improved customer and employee experiences.
• Determine methods, procedures, and standards for new assignments and adapt complex techniques to achieve results.
• Report to the Manager Employee Lifecycle, Employee Relations & Transitions.

Senior HR Lifecycle Specialist, Employee Relations and Transitions - APAC

• Manage and resolve complex end-to-end employee exits with minimal supervision across multiple international jurisdictions.
• Provide guidance on termination, resignation, transfer, employment contracts, and redundancy processes while ensuring legal compliance and best practices.
• Lead client and external employee meetings, including workforce reduction consultations, administrative hearings, separation and settlement negotiations, and termination outcome discussions.
• Influence and negotiate positive outcomes in complex terminations involving stakeholders with competing interests.
• Coordinate with payroll, legal counsel, government bodies, trade unions, and other stakeholders on offboarding compliance and audits.
• Draft, tailor, and administer termination and supplementary documents while maintaining accurate, confidential employee records.
• Process offboarding in Remote’s internal HRIS and collaborate with Customer Success, Legal, Payroll, Benefits, and Time and Attendance teams.
• Mentor and guide more junior team members as a first point of informal escalation.
• Provide first-level Employee Relations guidance and help clients navigate complex workplace scenarios.
• Assess workplace concerns, identify applicable regulations, and recommend potential paths forward.
• Track employee relations cases and coordinate timely follow-up with relevant stakeholders.
• Resolve queries on offboarding and first-level employee relations matters.
• Identify and drive process improvements, automation, product development, and customer and employee experience improvements.
• Determine methods, procedures, and standards for new assignments and adapt complex techniques to meet Lifecycle and Remote needs.

Senior HR Lifecycle Specialist, Employee Relations and Transitions – APAC

Account Manager

• Develop and drive technology partnership account strategy and execution, with the expected outcome of driving joint commercial success metrics, partner adoption of Remote Embedded & Partner APIs, and end customer adoption of Ecosystem integrations
• Own the joint commercial success of the partnership, establish key performance indicators that will determine the ultimate success of the partnerships
• Drive partner sales enablement and orchestrate co-selling motions
• Ideate, launch and optimize co-marketing and promotion opportunities (webinars, events, content sharing) and continue to maximize opportunities to accelerate business
• Organize and execute bi-directional referral relationships where relevant
• Maintain all aspects of (joint) go-to-market planning & execution, collaborating closely with Product, Engineering, Finance, Marketing, Legal, and Design teams
• Facilitate Quarterly Business Reviews (QBR) and collaborate with Partner to drive areas of improvement and growth
• Monitor revenue share pay-ins and payouts and manage the partner payout process with select technology partners
• Create strong relationships within the technology partner’s organization, in particular sales and support teams
• Report on key performance metrics, analyze root causes, and create actionable plans to improve commercial and operational performance
• Pro-actively identify opportunities for expanding current partnerships
• Collaborate and problem-solve at all levels of the partner’s organization and become the connector to different stakeholders within Remote
• Orchestrate involvement of Remote execs and internal stakeholders as appropriate (across Product, Engineering, Operations, CX, Finance, Legal, Compliance, and more)
• Collect and communicate actionable partner and customer feedback to Remote’s and partner’s leadership teams

Senior Strategic Partnerships Manager

IT Support

• Elevate IT support and system management to world-class standards.
• Solve complex technical issues and strategize on IT infrastructure.
• Enhance SaaS environment and macOS fleet management.
• Lead by example in system administration for SaaS platforms.
• Mentor junior team members and foster a culture of learning.
• Assist with rollout and governance of AI tools.
• Drive initiatives that ensure robust, scalable, and secure IT solutions.
• Act as a key decision-maker in IT tools and practices selection.

Senior IT Operations Engineer

• Elevate IT support and system management to world-class standards.
• Solve complex technical issues and strategize on IT infrastructure, ensuring scalability, security, and optimal performance.
• Lead system administration, particularly for SaaS platforms like Google Workspace, Notion, Slack, and Okta.
• Mentor junior team members and foster a culture of continuous improvement.
• Assist with the rollout of AI tools across the business.
• Drive initiatives to enhance IT infrastructure ensuring solutions are robust and secure.
• Act as a decision-maker in IT tools selection and implementation for alignment with Remote's vision.