Customer Operation Manager

Kody Technolab Pvt. Ltd.

Customer Operation Manager at Kody fintech, managing customer experiences through support and operational roles. Overseeing onboarding, training, and compliance for payment solutions.

Posted 7/15/2026full-timeSingapore • 🇸🇬 SingaporeMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Support and Issue Resolution, with a strong focus on Onboarding Assistance and Training. Proficient in maintaining documentation and reporting while ensuring compliance and risk management in a fast-paced environment.

Highest-signal resume keywords

Customer Support ExperienceProblem Solving AbilitiesInterpersonal SkillsProficiency in CRM SoftwareCompliance and Risk Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product SupportClient SuccessAccount ManagementAttention to DetailOperational Improvement

Soft Skills

Effective CommunicationRelationship ManagementProactive ApproachAdaptabilityCommitment to Service

Tools & Technologies

Google WorkSpaceMicrosoft OfficeHubSpotIntercom

Industry Keywords

Payment ProcessingOnboardingClient InteractionCross-Functional CollaborationInternational Time Zones

About the role

Key responsibilities & impact

Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses
Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution.
Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges
Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively
Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes.
Relationship Management: Cultivate strong relationships with clients understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company.
Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency
Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols
Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth.

Requirements

What you’ll need

Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role.
Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/escalations within a payment processing environment
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
A commitment to delivering exceptional service and exceeding client expectations.
Proficiency in Google WorkSpace/ Microsoft, CRM software (HubSpot preferred) and Intercom.
Ability to be interact with customers across international time zones.
English fluency is required. Mandarin is a bonus.

Benefits

Comp & perks

Competitive compensation package
Be part of a dynamic and innovative team in a rapidly growing company Equity available
Learning and Development Opportunities Frequent team events and socials
Collaborative, inclusive environment where your contributions are recognised and valued.