Kody Technolab Pvt. Ltd.

Vice President

• - Build, lead, and motivate a commercial team, ensuring all members are aligned with business goals.
• - Develop and execute commercial strategies that align with company objectives and market opportunities.
• - Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing
• - Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.
• - Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.
• - Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.
• - Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.
• - Oversee marketing collaborations to ensure compelling sales and promotional materials are aligned with commercial goals.
• - Work cross-functionally with finance and operations to ensure scalable and efficient sales processes.

VP of Commercial

Account Manager

• Develop and execute commercial strategies that align with company objectives and market opportunities.
• Negotiate complex, high-value deals with merchants and partners, ensuring optimal pricing
• Build and nurture client relationships by understanding their needs, aligning Kody’s products and services with their goals, and identifying opportunities for upselling and cross-selling.
• Work closely with Customer Operations to ensure seamless onboarding and ongoing account management for all merchants, optimising customer experience and reducing churn.
• Identify market trends and new revenue opportunities, influencing Kody’s vision and business strategy.
• Represent the voice of the customer, providing insights to the product and technology teams to drive continuous improvement.
• Establish and maintain strong relationships with internal and external stakeholders, including referral partners and key industry players.

Key Account Manager

Human Resources

• Manage the full process for new hires and terminations, including paperwork, background checks, and equipment logistics.
• Administer US health insurance (Medical/Dental/Vision) and 401(k) plans. Handle annual open enrollment.
• Maintain digital employee files and ensure data integrity in our HR systems.
• Ensure adherence to Federal and CA state labor laws.
• Support general office administration and employee inquiries.

HR Generalist – Benefits, Administration

Manager

• Act as the primary liaison for customer inquiries, delivering timely and accurate responses.
• Investigate customer challenges, resolve issues proactively, escalate complex cases when needed, and ensure swift resolution.
• Lead the onboarding process for clients, guiding them through setup and implementation of our payment solutions, and addressing any technical or operational issues that arise.
• Conduct training sessions and provide educational materials so that clients fully understand our products and services, empowering them to use our platform effectively.
• Keep detailed records of client interactions—including inquiries, solutions, and feedback—and produce reports on customer activity and trends to drive insights and process improvements.
• Build and strengthen relationships with clients, gain a deep understanding of their unique needs and preferences, and proactively identify ways to enhance their experience with our company.
• Collaborate with cross‑functional teams to identify opportunities for operational improvement and implement solutions to streamline workflows and boost efficiency.
• Ensure adherence to regulatory requirements and internal policies, and mitigate risk by following established procedures and protocols.
• Stay active within the payments industry, build contacts and create opportunities that support future growth.

VP of Commercial

Key Account Manager

HR Generalist – Benefits, Administration

Customer Operation Manager