Kody Technolab Pvt. Ltd.

Manager

• Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses
• Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution.
• Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges
• Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively
• Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes.
• Relationship Management: Cultivate strong relationships with clients understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company.
• Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency
• Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols
• Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth.

Customer Operation Manager

Account Executive

• Building and managing a pipeline of new hospitality prospects by conducting needs assessments and delivering compelling product presentations to hotel management and decision-makers.
• Manage the full sales cycle, including lead generation, negotiation, contract closure, and onboarding coordination.
• Collaborate with internal teams to ensure smooth implementation and client satisfaction.
• Attend industry events and maintain knowledge of competitive products and market trends.
• Meet and exceed monthly and quarterly sales targets.

Sales Executive – Hotel Solution

• Building and managing a pipeline of new hospitality prospects by conducting needs assessments and delivering compelling product presentations to hotel management and decision-makers.
• Manage the full sales cycle, including lead generation, negotiation, contract closure, and onboarding coordination.
• Collaborate with internal teams to ensure smooth implementation and client satisfaction.
• Attend industry events and maintain knowledge of competitive products and market trends.
• Meet and exceed monthly and quarterly sales targets

Sales Executive – Hotel Solutions

DevOps Engineer

• **Key Responsibilities**
• - **Production Reliability & Guardrails:** Partner with the Platform Engineering team to implement reliability guardrails, ensuring applications running on **AWS** meet strict uptime and SLA requirements.
• - **CI/CD & Repository Management:** Own the deployment pipelines and code management practices extensively via **GitHub**.
• - **Incident Management:** Lead rapid-response troubleshooting during production incidents; conduct thorough blameless post-mortems to continuously harden our systems.
• - **Observability & Performance:** Implement advanced monitoring, logging, and alerting systems to proactively detect and mitigate system anomalies.
• - **Cross-Border Collaboration:** Act as a key technical bridge between our US operations and international engineering hubs, leveraging bilingual communication to streamline complex technical alignment.

SRE/DevOps Engineer

• Production Reliability & Guardrails: Partner with the Platform Engineering team to implement reliability guardrails, ensuring applications running on AWS meet strict uptime and SLA requirements.
• CI/CD & Repository Management: Own the deployment pipelines and code management practices extensively via GitHub.
• Incident Management: Lead rapid-response troubleshooting during production incidents; conduct thorough blameless post-mortems to continuously harden our systems.
• Observability & Performance: Implement advanced monitoring, logging, and alerting systems to proactively detect and mitigate system anomalies.
• Cross-Border Collaboration: Act as a key technical bridge between our US operations and international engineering hubs, leveraging bilingual communication to streamline complex technical alignment.