Manager

• Lead, manage, and develop a team of 5+ credentialing specialists, owning team KPIs including enrollment turnaround times and applications submitted & approved
• Own and operate the delegated credentialing program end-to-end, including provider onboarding, primary source verification, and maintaining NCQA-aligned standards
• Lead the internal credentialing committee — presenting cases, maintaining meeting minutes, and managing approvals
• Manage required payor audits and internal audits to ensure ongoing NCQA and delegated credentialing compliance
• Set and drive long-term credentialing strategy, partnering with Commercial Strategy to expand delegated credentialing statuses across payors
• Build and maintain a centralized “Credentialing Source of Truth” documenting payor-specific requirements (provisional credentialing, SLAs, backdating policies, etc.)
• Partner with RevOps to align on KPIs and incentive structure, and with RCM to troubleshoot problem payors and credentialing-related denials
• Identify and implement process improvements that increase team efficiency, including automation and AI-enabled workflows
• Oversee day-to-day payor and Medicaid enrollment across group and individual submissions, ensuring timely, accurate, and compliant applications tracked in Salesforce

Credentialing Manager

• Build and own the RCM reporting infrastructure
• Ensure accuracy and timely delivery of monthly client invoicing
• Develop and maintain the KPI dashboard
• Produce reporting for leadership and manage data extraction protocols
• Lead high-priority RCM initiatives and coordinate with cross-functional teams
• Own issues log and drive process improvement initiatives

Senior Manager, Revenue Cycle – Operational Effectiveness

• Responsible for the retention and growth of truck equipment and trailer business.
• Capture revenue growth and enhance profitability for the assigned geographic sales territory.
• Achieve sales and profitable growth within assigned territory by selling Clarience Technologies products.
• Develop and refine a revenue forecast and sales funnel pipeline via Salesforce.com.
• Conduct market research and develop relationships with customers through various selling techniques.
• Review fleet inquiry sales leads and create sales pipelines based on cold-calling and inquiries.
• Maintain a professional brand image and personal development through performance management.

Regional Service Manager

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

Senior Manager, Customer Strategy, Success

• Are you passionate about helping others navigate challenging life situations and want to be a part of a supportive team?
• The Opportunity Alliance is seeking compassionate, organized, and dedicated Care Coordinators (Case Managers) to join our team-based case management model called Behavioral Health Home and make a meaningful impact in the lives of our clients.
• This is an exciting opportunity to work closely with individuals and families, connecting them to vital resources, advocating on their behalf, and supporting their journey toward stability and self-sufficiency.
• As part of the team, you will be working alongside a peer, nurse care manager, and medical/psychiatric consultants to provide holistic care coordination for adults with mental health and possibly medical needs.
• Care coordinators meet one-on-one with clients to assess and support their needs, while also having the support of our integrated care team.
• There is documentation associated with the role, so an ability to remain organized is important.

Adult Care Coordinator – Case Manager, Behavioral Health

• Own, maintain, and continuously improve existing capacity models — including logic updates, data refreshes, assumption validation, and scenario planning
• Integrate capacity model outputs into analytical dashboards and operational reporting, ensuring stakeholders have timely, accurate, and actionable visibility
• Embed capacity insights into recurring business cadences (planning cycles, leadership reviews) by participating in and preparing materials for existing meetings
• Lead ad-hoc analytical workstreams that inform capital allocation decisions — from framing the problem and structuring the analysis to communicating findings and recommendations
• Partner cross-functionally with Finance, Operations, Supply Chain, Engineering, and Commercial teams to identify capacity constraints, bottlenecks, and opportunities for efficiency or expansion
• Develop clear, concise communication of complex quantitative analysis for both technical and non-technical audiences
• Identify opportunities to improve modeling methodology, tooling, and analytical processes over time
• Support and lead additional business transformation projects as opportunities arise, bringing structure, analytical rigor, and cross-functional coordination to initiatives that drive operational and strategic improvement

Manager, Business Transformation

• Provide per diem mental health case manager services to Maine Veterans
• Collaborate with Veterans to access resources and supports for mental health
• Maintain a caseload size of 10-50 clients
• Complete CM Program Orientation
• Submit billing and payroll within set timelines
• Maintain client confidentiality and follow HIPAA and other regulations
• Participate in required supervisions, meetings, and trainings

Veterans Case Manager

• Case Managers are responsible for providing client care services that include assessing treatment needs, developing, monitoring, and evaluating treatment plans and progress.
• Provide community-based case management services.
• Maintain a caseload size of 10-50 clients.
• Submit billing and payroll within set timelines and ensure all progress notes, additional required forms, and timecard are included and accurate.
• Be the first line of crisis support for clients and maintain a calm, non-defensive, supportive attitude during crisis or potential crisis situations.
• Fully participate in required supervisions, meetings, and trainings by coming prepared, actively engaging and documenting as required.

Mental Health Case Manager – Adult Services

• Play a central role in strengthening Maine’s statewide climate adaptation capacity.
• Enhance communication, coordination, and knowledge-sharing across resilience practitioners.
• Direct professionals and community leaders to climate resilience tools, funding opportunities, guidance documents, and technical experts.
• Maintain a curated directory of expertise, supporting communication platforms.
• Engage directly with underserved communities to improve access to climate resources.

Resilience Resources Access Manager

• Lead teams and elevate the member experience.
• Keep operations running smoothly.

Retail Managers – Supervisors

• Manage complex soil, groundwater, and sediment remediation projects involving investigations, feasibility studies, and remedial design/operation
• Select, manage, and oversee environmental consultants
• Effectively control environmental risks, liabilities, and costs, while appropriately protecting human health and the environment
• Estimate, manage, and track environmental remediation costs
• Support environmental counsel during mergers and acquisitions, real estate transactions, and litigation matters as necessary

Manager, Remediation

• Oversee safety strategy and risk governance across multiple fulfillment centers with varying operational profiles, including automated facilities, robotics-enabled operations, regulated inventory environments, and emerging business models.
• Develop and execute regional safety strategies utilizing leading and lagging indicators, risk assessments, behavioral observations, near-miss trends, automation performance data, and operational metrics to proactively prevent incidents.
• Evaluate safety impacts of new technologies, automation systems, robotics deployments, facility expansions, and operational process changes before implementation.
• Own regional risk assessments and ensure site-specific controls are established for diverse merchant profiles, including dangerous goods, batteries, food and beverage, cosmetics, print-on-demand operations, and other regulated inventory categories.
• Run serious incident investigations, root cause analyses, and corrective action programs while driving accountability across operational leadership teams.
• Develop and assist in rollout strategies for adequate, appropriate, and effective safety, health, and environmental, and regulatory training for associates.
• Provide strategic guidance to Operations leadership on staffing models, workflow design, equipment utilization, and process modifications to ensure safe scaling of business operations.
• Establish and maintain regional safety governance processes, serve as the designated regional safety authority, and drive accountability for corrective actions, risk mitigation, escalation management, and executive reporting.
• Serve as the regional subject matter expert for robotics safety, machine guarding, automation risk assessments, lockout/tagout, and human-machine interaction controls.
• Monitor and evaluate network safety trends, emerging risks, and regulatory developments, recommending strategic investments and risk reduction initiatives to executive leadership.
• Partner with Partner Operations and third-party fulfillment partners to ensure consistent safety standards, risk controls, and regulatory compliance across the broader fulfillment network.
• Additional duties and responsibilities as necessary.

Senior Regional Safety Manager

• Own Signify’s scheduling and fulfillment product roadmap
• Design intelligent fulfillment and scheduling products that connect member needs with clinician supply
• Define and execute the product strategy for member-to-provider matching and scheduling
• Own appointment fulfillment and influence day-of execution experiences like reschedules, cancellations, no-shows, and last-minute changes
• Partner with engineering, data science, and operations to design scheduling logic
• Communicate complex concepts to influence peers and stakeholders
• Proactively identify user or business needs and recommend innovative solutions
• Develop a clear vision and short term and long-term roadmap with value definitions
• Observe and interview users to aggregate and connect feedback into defined problem statements
• Coordinate dependencies, communicate timelines, and manage stakeholder expectations
• Develop and measure KPIs for scheduling fill rate, completed visit rate, etc.
• Understand the healthcare industry and key trends

Senior Manager, Digital Product – Scheduling and Fulfillment Planning

• Provide skilled nursing care to patients in their homes
• Perform comprehensive patient assessments and develop individualized plans of care
• Monitor patient progress and adjust care plans as needed
• Educate patients, families, and caregivers on disease management, medications, treatments, and safety practices
• Collaborate with physicians, therapists, social workers, and other healthcare professionals to coordinate care
• Complete timely and accurate clinical documentation
• Identify changes in patient conditions and communicate findings to the care team
• Participate in case conferences and interdisciplinary care planning
• Ensure compliance with all regulatory, agency, and professional nursing standards
• Maintain patient confidentiality and HIPAA compliance at all times

Home Health RN Case Manager

• Drive aligned understanding of program P&L shop visit cost models as influenced by activities performed within AMO engine centers and repair facilities.
• Outline and review current state processes for data flow and cross functional collaboration.
• Drive efficiency and effectiveness improvements as needed.
• Identify most appropriate metrics/KPIs for monitoring cost and TAT drivers; generate actionable mitigations efforts (“rolling action items”).
• Maintain and manage a listing of rolling action items aligned to improving cost and TAT performance.
• Own resolution of rolling action items through appropriate stakeholder collaboration.
• Establish and chair appropriate forums and review cadences.
• Spearhead strategic alignment globally across AMO through collaboration with counterparts outside of AMO North America.
• Support other strategic organizational initiatives as needed.
• Demonstrate ethical leadership and compliance.
• Travel (10%) to PW engine center DATs in Columbus, GA and West Palm Beach, FL on occasion.

Senior Manager, AMO Shop Visit Cost – Turnaround Time

• Hire, onboard, and ramp Support Specialists to productivity quickly
• Work closely with Support Specialists to troubleshoot, unblock, and resolve customer issues
• Run regular 1:1s, team meetings, and performance conversations with consistency and care
• Coach individuals to team metrics and SLAs — celebrate wins, address gaps early
• Build and deliver training programs that sharpen product knowledge and support skills
• Serve as an escalation point for complex or sensitive customer issues
• Analyze support data to identify trends and areas for improvement
• Maintain up-to-date knowledge of company products and services
• Collaborate with product development teams to address product issues and customer feedback
• Create and maintain documentation for support procedures
• Foster an inclusive, high-trust team culture where people feel supported to do their best work

Product Support Manager

• Lead and coach a high-performing team that delivers excellence in every client interaction
• Create an inclusive, motivating, and growth-oriented work environment
• Oversee daily operations and business development activities
• Lead sales, marketing, and client engagement strategies
• Achieve profitability and growth goals outlined in quarterly business plans
• Manage scheduling, payroll, and logistics for smooth day-to-day operations
• Ensure all sessions, vehicles, and equipment meet GYMGUYZ standards for quality and safety
• Resolve client concerns with empathy and efficiency
• Maintain accurate reporting and budgeting in alignment with company goals
• Represent GYMGUYZ’s core principles — Determination, Respect, Integrity, Versatility, and Excellence (DRIVE) — in every decision and interaction

General Fitness Manager

• Support the planning, implementation, and scaling of Electronic Health Record Modernization across healthcare and public health settings.
• Provide hands-on technical assistance with EHR implementation, upgrade, or replacement projects, including integration with clinical workflows and other health systems.
• Support the design and implementation of EHR and telehealth initiatives aligned with program goals.
• Contribute to workflow assessments and operational planning to integrate EHR upgrades into care delivery.
• Coordinate with healthcare partners, vendors, and internal teams during implementation and scale-up.
• Develop implementation documentation, tools, and guidance for program partners.
• Track implementation progress, challenges, and lessons learned to inform continuous improvement.
• Contribute to knowledge-sharing and best practices related to digital health across programs.

Associate Manager – EMR Specialist, Electronic Health Records (EHR) Modernization

• Provide direct clinical supervision, performance evaluations and disciplinary action of all assigned staff.
• Evaluate and ensure that competency requirements are met for all the staff.
• Ensure and perform in-home supervisory visits with assigned team members.
• Monitor staff assignments, caseloads, and team productivity.
• Promote efficient utilization of resources to achieve desired clinical outcomes and within episode reimbursement.
• Support the coordination of interdisciplinary care.
• Develop and maintain a system of patient tracking and financial forecasting.
• Provide the Administrator with census, staffing, team productivity and other reports as requested.
• Identify staffing patterns and needs of the assigned team.

RN Clinical Manager

• Partner with Sales and Business Development to support the Fulfillment Pro API pipeline across domestic and international markets
• Identify the product capabilities required to win priority deals and partner with Product and Engineering to scope, prioritize, and sequence them on the roadmap
• Work with Legal and Finance to shape rate cards, commercial constructs, and contracting frameworks that scale to international markets and varied partner profiles
• Partner with the Partnerships team to evaluate, structure, and operationalize third-party integrations
• Serve as the senior strategy partner for the Fulfillment Pro API motion
• Build and operate the cross-functional cadences that keep Sales, Product, Legal, Finance, and Partnerships aligned
• Synthesize and frame data to drive decisions
• Represent Instacart externally when needed
• Lead complex, cross-functional initiatives end-to-end
• Exemplify cross-functional collaboration to problem solving
• Operate with ownership and objectivity in ambiguous, fast-moving situations

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