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Sun Life

Senior Manager, LTD Claims

Sun Life

Senior Manager, Life & Disability Claims leading day-to-day operations at Sun Life, ensuring exceptional service and compliance in disability claims.

Posted 7/9/2026full-timePortland • Connecticut, Maine, Maryland, Massachusetts, Montana • 🇺🇸 United StatesSenior💰 $72,500 - $108,800 per yearWebsite

About the role

Key responsibilities & impact
  • leads, manages, hires, trains, retains and motivates a team of claims professionals
  • ensures the team operation is efficient, effective and in compliance with all federal and state requirements
  • evaluates the team plan for continual improvement of the efficiency and effectiveness of the group
  • collaborates with internal and external partners regarding the profitability of clients’ blocks of business
  • ensures client complaints/issues are addressed promptly and in accordance with service standards
  • utilizes operational metrics and reports to track trends and results
  • participates in the development and communication of internal policies, procedures and systems
  • supports and executes claim management initiatives
  • conducts internal and external training sessions
  • conducts internal and external claim audits

Requirements

What you’ll need
  • a minimum of 5 years progressively responsible disability claims experience
  • technically proficient in disability products and claims
  • maintains appropriate TPA licenses
  • solid mathematical skills
  • proven ability to train and motivate employees
  • demonstrated ability and willingness to give candid and meaningful feedback
  • solid analytical, critical thinking, problem solving and decision-making skills
  • excellent verbal communication skills
  • ability to represent FullscopeRMS and clients effectively
  • strong computer skills, proficient in PC environment and MS Word, Excel, and email systems

Benefits

Comp & perks
  • generous vacation and sick time
  • market-leading paid family, parental and adoption leave
  • medical coverage
  • company paid life and AD&D insurance
  • disability programs
  • partially paid sabbatical program
  • 401(k) employer match
  • stock purchase options
  • employer-funded retirement account
  • flexible, inclusive and collaborative work environment

ATS Keywords

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Hard Skills & Tools
Disability Products KnowledgeClaims ProcessingMathematical SkillsCritical ThinkingProblem SolvingDecision Making
Soft Skills
Employee MotivationFeedback Delivery
Certifications
TPA Licenses