Senior Manager – Service Enablement

EnerSys

Senior Manager managing Service Enablement initiatives to grow service revenue and enhance customer retention. Collaborates across service, sales, and leadership teams for business growth at EnerSys.

Posted 7/14/2026full-timeAnytown • Alabama, Arizona, California, Colorado, Connecticut, District of Columbia, Florida, Idaho, Illinois, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Minnesota, Mississippi, Missouri, Montana, Nevada, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming • 🇺🇸 United StatesSenior💰 $108,800 - $163,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing service enablement programs, driving adoption of Salesforce and AI tools, and developing training resources to enhance service selling and customer engagement. Proven ability to collaborate with global stakeholders and support business performance in a B2B environment.

Highest-signal resume keywords

Service Enablement Program ManagementSalesforce AdoptionTraining DevelopmentCustomer Relationship ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Service OperationsService Contract SalesPerformance Improvement ProgramsOnboarding DevelopmentCoaching Resources

Soft Skills

CollaborationCommunicationLeadership

Tools & Technologies

SalesforceAI ToolsCRM Systems

Industry Keywords

B2B EnvironmentService Revenue GrowthCustomer RetentionCommercial OperationsEmployee Development

About the role

Key responsibilities & impact

Manage the Service Enablement Program
Own the planning, coordination, implementation, and continuous improvement of assigned global Service Enablement initiatives aligned to IMS business objectives.
Manage program roadmaps, milestones, deliverables, and adoption activities in partnership with global and regional stakeholders.
Establish and maintain standards, best practices, tools, and resources that support service revenue growth and customer retention.
Collaborate with IMS Service Directors in AMER, EMEA, and APAC to support regional alignment and adoption.
Develop and deliver training, tools, and coaching resources that strengthen service selling, customer communication, and account growth.
Partner with service and sales leaders to identify capability gaps and implement practical enablement solutions.
Develop and maintain onboarding, learning, and career development resources for service employees.
Document and maintain assigned service processes, roles, competencies, and best practices.
Drive adoption of Salesforce, AI tools, and other technologies that improve productivity, customer engagement, and business performance.
Track and report enablement adoption, participation, and effectiveness metrics.

Requirements

What you’ll need

Bachelor's degree required, or equivalent combination of education and relevant professional experience.
Minimum of 7-10 years of progressively responsible experience in service, service sales, sales, commercial operations, enablement, training, or related business functions.
Demonstrated success supporting business performance, customer engagement, revenue growth, and employee development in a B2B environment.
Experience with service operations, service contract sales, customer relationship management, and cross-functional collaboration.
Experience developing training, coaching, onboarding, and performance improvement programs.
Experience with Salesforce, or other CRM, and related business technologies preferred.
Industrial, manufacturing, transportation, material handling, energy storage, or related industry experience preferred.
English proficiency and fluency required.

Benefits

Comp & perks

Sales Incentive Program
Paid time off plus paid holidays
Medical/dental/vision insurance plan
Life insurance, short/long term disability, tuition reimbursement, flex spending, and employee stock purchase plan
401K plan