Manager

• Own and execute the US B2B sales strategy for Katie Loxton and A Little & Co., driving growth across all wholesale channels.
• Set commercial plans, targets, and KPIs by channel and territory.
• Identify new revenue streams, territories, and distribution opportunities.
• Lead forecasting, budgeting, and performance tracking, proactively addressing risks and opportunities.
• Lead, mentor, and develop the US wholesale team and sales representatives.
• Ensure clear targets, consistent brand execution, strong product knowledge, and effective selling tools.
• Troubleshoot underperforming territories and implement corrective strategies.
• Manage relationships with key US accounts, driving long-term growth and tailored commercial plans.
• Support seasonal launches, promotions, and product opportunities to maximise sell-through.
• Collaborate with Creative, Visual Merchandising, and Design teams to ensure market-relevant products and in-store excellence.
• Work closely with UK and global teams to align strategies, tools, processes, and seasonal plans.
• Provide market insights to inform product development, range planning, and seasonal assortments.
• Partner with Marketing, Events, VM, Ecommerce, and CX teams to optimise B2B channels and ensure brand consistency.
• Drive continuous improvement across team performance and ways of working.
• Communicate effectively across departments and contribute as part of the senior leadership team.
• Support wider business initiatives and undertake ad hoc duties as required.

Senior Wholesale Manager

• Hold team members accountable for the service, sales, and relationship management delivered to stock plan participants.
• Delegate responsibilities that lend to the career growth of the team.
• Oversee team members and assure they meet targets for daily, weekly, monthly, and annual performance metrics.
• Work with line of business management in coordinating team meetings, compliance training and preparation of performance reviews.
• Remain calm, professional and in control in a volatile business environment.
• Set and manage team standards around attendance, performance metrics, and service quality.
• Focus on bottom line performance and constantly look for ways to improve overall performance, sales, customer satisfaction and the entire customer experience.
• Set and achieve stretch team goals.
• Identify, recruit, develop and retain key talent.
• Seek opportunities to grow business and drive sales by capitalizing on firm initiatives.
• Ensure retention of participants through concierge-type comprehensive support.
• Provide a superior level of service and satisfaction to successfully close sales.
• Utilize independent decision-making skills to handle and resolve issues.
• Handle multiple tasks with excellent organizational skills.

Team Manager – Executive Relationship Management

• An Assistant Manager supports the service experience, visual processes, and business operations to achieve an engaging and inspiring store environment
• Drives a service culture through experiences that are engaging, efficient and personalized; interprets Voice of customer feedback and team insights to positively improve interactions
• Acts as a brand representative reflective of the company values and partners with the Visual Merchandising Manager on the creation of an engaging visual experience that appeals to the UO customer
• Delivers a seamless, omni channel shopping experience through understanding and utilization of the tools available to service the customer (i.e. MPOS, POS, In-Store & Curbside Pick Up)
• Actively participates as the floor service leader by driving engagement in each zone through elevated communication; guides the team to prioritize the customer experience and achieve store objectives
• Facilitates a thorough and thoughtful onboarding for new hires and fosters an environment of continual development; provides timely and specific employee feedback to create a culture of action and accountability
• Supports the Store Manager in recruiting, hiring, and retaining a diverse and engaged team, while taking responsibility for own development and professional growth
• Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining Urban Outfitters’ visual and display standards; ensures omni channel orders are processed timely and accurately
• Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
• Contributes to an inclusive environment by helping to amplify all voices, actively seeking and advocating different perspectives
• Stays current and follows through to ensure important company information reaches all levels of the team; facilitates the sharing of product knowledge, current trends, department priorities, and brand messaging throughout the day with the team

Assistant Manager

• Leading and growing a portfolio of operator partnerships across regulated global markets
• Delivering portfolio revenue growth through structured account management and disciplined forecasting
• Executing multi-year Strategic Account Plans aligned to regional commercial priorities
• Identifying scalable growth opportunities across products, markets, and partnerships
• Ensuring best-in-class account management standards across the portfolio
• Working closely with the wider Commercial team and cross-functional stakeholders
• Shaping customer strategy and influencing product direction through market insight

Senior Commercial Manager

• Manage an assigned portfolio of Business Banking (BB) and Small Business Banking (SBB) loans
• Process loan annual reviews, loan renewals, and loan modifications
• Analyze business and personal financial statements and perform financial spreading of those statements
• Utilize loan processing software to produce formal Loan Proposals for credit actions that will be presented for approval
• Present solutions to credit structure, covenants, financial reporting requirements and other credit conditions to the Portfolio Manager
• Monitor portfolio continuously by tracking loan exceptions, BBC, covenants, past dues and other portfolio management activities
• Recognize and manage early warning signs for the portfolio on a recurring basis and follow established protocol for actions that need to be taken
• Provide timely follow up and ensure that loan servicing actions are properly administered
• Collaborate with Relationship Officers to identify expansion opportunities and maintain credit quality for existing base of customers
• Manage and administer assigned BB and SBB loans identified as Strategic Asset Management (SAM) loans
• Monitor and secure loan collateral
• Conduct site visits and coordinate with various parties to liquidate loan collateral
• Manage and monitor assigned SAM reports as applicable such as collateral impairment and watch list reports
• Assist SBA Program Manager with various SBA related actions such as liquidation packages, workouts and general SBA loan processing
• Review and manage the Quarter BB Score Report.

Credit Portfolio Manager

• Establish & lead collaborative relationships between customers and the SS&C organization
• Communicate with customers via conference calls, written electronic correspondence, and in face-to-face meetings
• Educate customers on implementing our products and services
• Analyze, anticipate, and identify customer needs and recommend innovative solutions
• Complete system change requests
• Research and resolve any system issues reported by customers
• Leverage extensive in-house training programs for industry knowledge and product expertise
• Mentor & lead less experienced associates
• Establish work priorities, plan projects, and ensure timelines are met
• Prepare status reports for customers
• Coordinate face-to-face meetings with customers onsite and at their location
• Ensure contractual obligations are achieved
• Assist with budgeting, billing, and contract administration
• Assist in onboarding new customers as they transition to SS&C's industry leading solutions

Associate Manager – Client Relations Specialist

• Lead end-to-end design and architecture of Workday Extend applications
• Translate complex business requirements into scalable, maintainable technical solutions
• Define architecture standards, design patterns, and best practices for Extend development
• Ensure alignment with overall Workday ecosystem (HCM, Finance, Integrations, Reporting)
• Provide hands-on guidance and oversight to development teams
• Stay current on Workday Extend capabilities and roadmap
• Conduct design reviews, code reviews, and solution validation
• Troubleshoot complex technical issues and drive resolution
• Serve as the primary technical point of contact for clients and internal stakeholders
• Lead technical workshops, design sessions, and solution walkthroughs

Workday Extend Lead – Senior Manager

• Lead and mentor a team of GNC and Avionics engineers
• Oversee the complete lifecycle of flight systems, from preliminary design to flight operations
• Manage flight system development schedules, resources, and budgets to ensure milestones are met
• Collaborate with cross-functional teams, including structures, propulsion, and software, to ensure system integration

Flight Systems Manager

• Leads the development and execution of enterprise-wide Payment Integrity strategies aligned with financial and operational goals.
• Oversees a comprehensive suite of pre- and post-payment programs—including claims editing, audits, subrogation, readmission reviews, and coordination of benefits—while continuously refining approaches to address evolving trends such as value-based care, regulatory shifts, and emerging fraud schemes.
• Manages external vendors supporting audits, analytics, and fraud detection.
• Ensures accountability through robust service-level agreements (SLAs), key performance indicators (KPIs), and contract negotiations.
• Monitors and reports on recovery rates, audit turnaround times, and dispute resolution outcomes.
• Directs Fraud Waste and Abuse (FWA) detection efforts in collaboration with Special Investigations Unit (SIU) and compliance teams.
• Leverages predictive analytics and rules engines to identify suspicious billing patterns, ensuring timely investigation, documentation, and resolution.
• Ensures compliance with ICD-10, CPT/HCPCS, DRG, and CMS guidelines to support accurate coding and reimbursement.
• Serves as a subject matter expert on complex coding issues and documentation standards, providing training and oversight to internal teams and vendors.
• Integrates Payment Integrity efforts with care quality initiatives, targeting avoidable readmissions and preventable complications.
• Maintains compliance with CMS, Medicaid, ACA, and state-specific regulations.
• Leads audit responses and represents the organization in national forums such as AHIP, AAPC, HPRI, NHCAA, New York State DFS, DOH, and HPA.
• Champions the adoption of Artificial Intelligence (AI), machine learning, and automation in audit workflows and fraud detection.
• Pilots emerging technologies and integrates them into core operations.
• Collaborates with IT and analytics teams to enhance data infrastructure and reporting capabilities.
• Partners across Claims Operations, Finance, Provider Relations, Compliance, IT, and Care Management to embed Payment Integrity throughout the organization.
• Translates complex technical concepts into actionable insights for diverse stakeholders.
• Responsible for oversight, management, development, implementation, and communication of department programs.
• Responsible for hiring, staff development, coaching, performance reviews, corrective actions, and termination of employees.
• Provide feedback, including regular one-on-ones and performance evaluations, for direct reports.
• Develop annual department budgets. Monitor spending versus the planned budgeted throughout the year and take corrective action where needed.
• Coordinate business activities by maintaining collaborative partnerships with key departments.
• Responsible for process improvement and working with other departments to improve interdepartmental processes.
• Utilize lean methodologies for continuous improvement.
• Utilize visual boards and daily huddles to monitor key performance indicators and identify improvement opportunities.
• Actively participate as a key team member in Manager/Supervisor meetings.
• Actively participate in various strategic and internal committees in order to disseminate information within the organization and represent company philosophy.
• Meet department and company performance and attendance expectations.
• Follow the PacificSource privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Perform other duties as assigned.

Manager, Payment Integrity

• Identify, recruit, onboard, and develop new channel partners throughout the Midwest territory.
• Create and execute a strategic territory plan to maximize partner-generated revenue.
• Build executive-level relationships within partner organizations to increase engagement and mindshare.
• Develop joint business plans with key partners to drive pipeline growth and revenue attainment.
• Drive partner-sourced and partner-influenced sales opportunities across Cologix's portfolio.
• Collaborate with partners on prospecting, opportunity development, and account strategy.
• Assist partners throughout the sales cycle, including solution positioning, pricing, proposals, and negotiations.
• Facilitate introductions between partners and Cologix sales, engineering, and leadership teams when necessary.
• Conduct regular partner training sessions on Cologix products, solutions, competitive positioning, and market trends.
• Ensure partners understand Cologix's value proposition around colocation, interconnection, cloud connectivity, disaster recovery, and AI-ready infrastructure.
• Promote partner programs, incentives, and marketing initiatives designed to increase partner engagement.
• Work closely with regional sales teams to align direct and indirect sales efforts.
• Partner with marketing to execute regional campaigns, events, webinars, and partner-focused programs.
• Collaborate with sales engineering and product teams to address customer and partner requirements.
• Maintain accurate forecasts, partner activity, and pipeline visibility within CRM systems.
• Meet or exceed assigned bookings, revenue, and pipeline generation targets.
• Track partner performance metrics and implement improvement plans where necessary.
• Provide regular business reviews and market intelligence to sales leadership.

Channel Manager

• Oversee Enterprise offers and pricing alignment
• Collaborate with sales leadership to ensure execution
• Monitor competitive trends for offer enhancements
• Analyze data and present strategies for offer execution

Senior Manager, Enterprise Offers

• Lead, manage, and develop a team of 5+ credentialing specialists, owning team KPIs including enrollment turnaround times and applications submitted & approved
• Own and operate the delegated credentialing program end-to-end, including provider onboarding, primary source verification, and maintaining NCQA-aligned standards
• Lead the internal credentialing committee — presenting cases, maintaining meeting minutes, and managing approvals
• Manage required payor audits and internal audits to ensure ongoing NCQA and delegated credentialing compliance
• Set and drive long-term credentialing strategy, partnering with Commercial Strategy to expand delegated credentialing statuses across payors
• Build and maintain a centralized “Credentialing Source of Truth” documenting payor-specific requirements (provisional credentialing, SLAs, backdating policies, etc.)
• Partner with RevOps to align on KPIs and incentive structure, and with RCM to troubleshoot problem payors and credentialing-related denials
• Identify and implement process improvements that increase team efficiency, including automation and AI-enabled workflows
• Oversee day-to-day payor and Medicaid enrollment across group and individual submissions, ensuring timely, accurate, and compliant applications tracked in Salesforce

Credentialing Manager

• Ensure full compliance with all safety regulations and company policies by implementing initiatives that improve workplace safety and reduce risk
• Promote a proactive safety culture through training, audits, and incident investigations
• Manage daily shop operations including scheduling, budgeting, staffing, and resource allocation
• Oversee quality control processes to ensure repaired components meet OEM and customer specifications
• Conduct root cause analysis and implement corrective actions for quality issues
• Collaborate with engineering and Quality Assurance teams to implement best practices
• Implement and sustain lean principles to optimize workflow, reduce waste, and improve productivity
• Manage 5S initiatives to maintain a clean, organized, and efficient work environment
• Facilitate Kaizen events and continuous improvement workshops
• Monitor KPIs such as throughput, turnaround time, and cost efficiency as well as execute strategy through Strategic Deployment targets
• Ensure timely delivery of repaired components to internal and external customers
• Build and maintain stakeholder relations across Vestas' full value chain (technology, manufacturing, service)
• People performance and development dialogue, including one-to-one, target setting, training and development plans
• Identify and pursue new growth opportunities
• Encourage a culture of accountability, collaboration, and professional growth

Senior Repair Manager

• telephonically assessing, planning, implementing and coordinating all case management activities with members from our Federal Plans
• evaluating the medical needs of the member in order to facilitate and promote the member’s overall wellness
• developing a proactive course of action to address issues presented to enhance the member's short and long term outcomes
• applying data driven methods of identification of members to fashion individualized case management programs and/or referrals to alternative healthcare programs
• conducting comprehensive clinical assessments
• evaluating needs and developing flexible approaches based on member needs, benefit plans or external programs/services
• advocating for patients to the full extent of existing health care coverage
• promoting quality, cost effective outcomes, and making suggestions to improve program/operational efficiency
• identifying and escalating quality of care issues through established channels
• providing an expected very high level of customer service
• utilizing assessment techniques to determine member’s level of health literacy, technology capabilities, and/or readiness to change
• utilizing influencing/motivational interviewing skills to ensure maximum member engagement and promote lifestyle/behavior changes to achieve optimum level of health

Case Manager, RN

• Collaborate with the Incubation team to design and carry out FiLab test projects.
• Manage the full lifecycle of multiple innovation tests – from planning and budgeting to implementation and delivery of results.
• Support the development of tools and processes that ensure testing is thoughtful, efficient, and replicable.
• Create and implement feedback mechanisms such as surveys and data collection instruments to support learning and evaluation.
• Assist in synthesizing and communicating insights from FiLab projects to drive industry-wide impact.
• Align work with Filene’s project management standards and tools to ensure smooth coordination and documentation.
• Facilitate Filene’s i3 program through coaching, workshop delivery, and innovation content support.
• Provide consistent communication and support to i3 participants throughout their innovation journeys.
• Coordinate logistics and contribute to a high-quality program experience that builds innovation capacity across the credit union system.
• Engage Filene’s network to help recruit credit unions and partners for FiLab testing and i3 participation.
• Represent Filene in meetings, webinars, and industry events to strengthen relationships and promote our work.
• Communicate Filene’s mission and innovation initiatives to external audiences in a clear and compelling way.
• Model Filene Credo and play a key role in maintaining the culture of the organization through personal and cross-functional accountabilities.
• Actively support the achievement of Filene's strategic objectives, plan, budget, and metrics in a manner consistent with Filene’s mission, values, and brand.
• Provide extraordinary service to Filene’s staff, members, and stakeholders.
• Understand and engage in Filene’s complete body of work including research and advisory programs to connect member needs with Filene solutions that can best meet those needs.
• Prioritize and manage workload across several projects simultaneously, demonstrating the ability to shift gears when necessary to meet key deadlines.

Incubation Manager

• Own end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnerships
• Lead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical Operations
• Drive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structure
• Pull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clients
• Deliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growth
• Influence key stakeholders through clear, confident external communication and cross-functional alignment

Senior Manager, Customer Strategy, Success

• Develop the management team to achieve growth, productivity, and profitability goals of the Branch as well as deliver legendary customer experiences
• Interview job applicants and select top candidates as well as monitor staffing needs
• Plan, identify, communicate, and delegate key responsibilities and practices to the operations and service management team to ensure smooth flow of operations within the Branch
• Drive the implementation of company programs and initiatives by motivating and supporting the management team within the district to develop and implement action plans that meet operational and organizational objectives
• Review environments and key business indicators within the district to identify problems, concerns, and opportunities for improvement in order to provide coaching to the operations and service management team to take action and achieve operational goals
• Play a supporting and auditing role with operations, sales, and office leadership positions

Branch Manager

• Oversee the execution and development of outreach and physician education programs and assist with Therapy Development program oversight to support the education of severe aortic stenosis and TAVR
• Manage systems and programs required for Outreach Programs and Therapy Development program using Salesforce, Excel, and Microsoft tools to track and approve requests
• Work closely with healthcare providers on field-based outreach programs
• Identify market needs and national objectives to shape educational programs by defining learning goals, agendas, speaker guidance, and facilitation.
• Collaborate with compliance, legal regulatory and other cross functional partners on program/content development and to ensure accurate documentation for Sunshine reporting, compliance for contracts as well as travel and payments to HCPs
• Build and maintain relationships with KOLs to inform launch strategies and assess market dynamics and competition.
• Assists in training, coaching and educating Therapy Development Managers and/or US Field Lead comprehensive launch plans for major products and initiatives, including strategy and tactical execution.
• Contributes to execution of complex program and therapy education curriculum, content, objectives, strategies, timelines as well as therapy development pilots and/or other outreach efforts.
• Develop and update educational content based on clinical evidence, FDA approvals, and market trends.
• Create training materials tailored to specific audiences, ensuring alignment with clinical data, industry trends, and regulatory requirements.
• Design and revise training presentations and documents.
• Partner with internal teams (marketing, brand, communications, training, medical affairs) and external advisors to align messaging and strategy.
• Engage SMEs to drive strategic collaboration and communication nationwide.
• Collaborate across functions to support sales programs, outreach programs and presentations.
• Lead corporate initiatives and process improvements that deliver organizational value.
• Investigate and implement automation tools to streamline program execution.
• Ensures strict adherence of Edwards compliance, AdvaMed, Sunshine and other transparency requirements and reporting
• Analyze program performance and market trends to inform strategy and program design.
• Maintain current knowledge of SSAS, TAVR, and relevant clinical data.
• Manage program-related budgets and payments.
• Communicate complex information with clarity and diplomacy across internal and external stakeholders.

Manager, Outreach Physician Education – Transcatheter Heart Valve

• Ensure strict HIPAA-compliant confidentiality with all client-related data
• Oversee the day-to-day operations of Rethink’s Revenue Cycle Management services.
• Supervise a team of Customer Billing Advocates
• Serve as the Billing subject matter expert resource internally and externally.
• Identify and implement opportunities to improve service quality
• Work directly with clients who may be escalated
• Build a strong team committed to achieving goals
• Assess existing processes to ensure compliance with payor requirements
• Make recommendations to improve operational protocols
• Communicate staff hiring needs based on workload
• Train, direct, develop and evaluate staff
• Facilitate regular staff meetings
• Work account Aging Reports as needed

Manager, RCM Services

• Own, maintain, and continuously improve existing capacity models — including logic updates, data refreshes, assumption validation, and scenario planning
• Integrate capacity model outputs into analytical dashboards and operational reporting, ensuring stakeholders have timely, accurate, and actionable visibility
• Embed capacity insights into recurring business cadences (planning cycles, leadership reviews) by participating in and preparing materials for existing meetings
• Lead ad-hoc analytical workstreams that inform capital allocation decisions — from framing the problem and structuring the analysis to communicating findings and recommendations
• Partner cross-functionally with Finance, Operations, Supply Chain, Engineering, and Commercial teams to identify capacity constraints, bottlenecks, and opportunities for efficiency or expansion
• Develop clear, concise communication of complex quantitative analysis for both technical and non-technical audiences
• Identify opportunities to improve modeling methodology, tooling, and analytical processes over time
• Support and lead additional business transformation projects as opportunities arise, bringing structure, analytical rigor, and cross-functional coordination to initiatives that drive operational and strategic improvement

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