Owner Experience Manager

Local Vacation Rentals

Owner Experience Manager nurturing relationships and portfolio of vacation rental owners. Leveraging data and hospitality to drive success and partnerships with LocalVR.

Posted 7/24/2026full-timeRemote • Colorado • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $90,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account management and client success within the hospitality and property management sectors, focusing on relationship building, performance analysis, and strategic recommendations to enhance owner engagement and portfolio health.

Highest-signal resume keywords

Account ManagementAnalytical SkillsRelationship ManagementRevenue StrategyHospitality Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Performance Data AnalysisRevenue ManagementProperty Health ReviewsMarket Data UtilizationOccupancy Tracking

Soft Skills

Proactive CommunicationEmpathyOrganizationSelf-MotivationConflict Resolution

Tools & Technologies

Reporting ToolsAnalytics Software

Industry Keywords

Vacation RentalHospitalityProperty ManagementClient SuccessOwner Engagement

About the role

Key responsibilities & impact

Build trusted relationships with owners through proactive, transparent communication and well-timed touchpoints.
Own the health and performance of an assigned portfolio, tracking revenue, occupancy, ADR, pacing, and owner engagement.
Conduct Property Health Reviews and Revenue Reviews, using market data to give owners recommendations that improve their results.
Spot churn risk and owner concerns early, and manage escalations with de-escalation and accountability.
Partner with Operations, Revenue Management, Marketing, Maintenance, and Finance to deliver an exceptional owner experience.
Use reporting and analytics to tell the story behind portfolio performance and help owners make informed decisions.
Contribute to improving owner programs, portfolio strategy, and internal processes over time.

Requirements

What you’ll need

3+ years in account management, client success, hospitality, property management, or a related customer-facing role.
Proven track record managing relationships and navigating difficult conversations with professionalism and empathy.
Comfortable and confident discussing revenue, strategy, and operational recommendations directly with owners.
Strong analytical skills, with the ability to turn performance data into clear recommendations.
Highly organized and self-motivated, able to manage competing priorities independently.
Vacation rental, hospitality, or real estate experience preferred.

Benefits

Comp & perks

Comprehensive benefits package
Health, dental, and vision insurance
PTO policy
401k option
Flexible remote work options