Local Vacation Rentals

Manager

• Build trusted relationships with owners through proactive, transparent communication and well-timed touchpoints.
• Own the health and performance of an assigned portfolio, tracking revenue, occupancy, ADR, pacing, and owner engagement.
• Conduct Property Health Reviews and Revenue Reviews, using market data to give owners recommendations that improve their results.
• Spot churn risk and owner concerns early, and manage escalations with de-escalation and accountability.
• Partner with Operations, Revenue Management, Marketing, Maintenance, and Finance to deliver an exceptional owner experience.
• Use reporting and analytics to tell the story behind portfolio performance and help owners make informed decisions.
• Contribute to improving owner programs, portfolio strategy, and internal processes over time.

Owner Experience Manager