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Managed Services Delivery Manager – Hardware & Field Services
ComputacenterDelivery Manager leading and managing service and change delivery for customer accounts at Computacenter. Focus on service excellence and customer satisfaction with IT infrastructure management.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in IT Service Management with a strong focus on delivery processes, risk management, and stakeholder collaboration. Possesses strategic thinking and tactical execution skills, complemented by excellent communication and organizational abilities.
Highest-signal resume keywords
IT Service ManagementITIL CertificationSAP KnowledgeAnalytical SkillsStakeholder Collaboration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IT Service ManagementITILSAPBusiness AnalysisChange Management
Soft Skills
Attention to DetailStrategic ThinkingSelf-OrganizationResilienceCommunication Skills
Tools & Technologies
MS OfficeMS Teams
Certifications & Qualifications
ITIL Certification
Industry Keywords
IT IndustryProduct Supply ChainsCommercial Acumen
Tech Stack
Tools & technologiesITSM
About the role
Key responsibilities & impact- Lead and manage the delivery of run and change services to meet customer and organization expectations
- Objectively manage performance of internal and partner delivery teams
- Continually improve delivery processes and services
- Identify and manage risks in service delivery
- Support and lead change for customers
- Collaborate with stakeholders to define engagement strategy
Requirements
What you’ll need- Legally eligible to work in the United States
- Bachelor’s degree in Business, Information Technology or related field, or equivalent experience
- Experienced practitioner in IT Service Management, likely trained in ITIL, possibly to Expert status
- Good knowledge and experience of SAP, MS Office and MS Teams
- Excellent attention to detail
- Strategic thinking and tactical execution skills
- Good knowledge of the IT industry and understanding of IT technologies and products
- Excellent written and verbal communication skills
- Comfortable communicating with colleagues in different countries where English is not the first spoken language
- Good self-organization and time management skills
- Ability to prioritize and handle multiple requests simultaneously
- Can build trust, be assertive when required, and show initiative and enthusiasm
- Resilience, able to deal with stressful situations
- Business and financial acumen with strong analytical skills
- Understanding of product supply chains
- Commercially astute
Benefits
Comp & perks- Competitive compensation plans
- Attractive mix of benefit plans for health and financial security