Computacenter

Manager

• End to end management of major incidents within a multi-customer environment.
• Provide verbal and written communications within an agreed SLA.
• Host technical and/or management bridges to assist with incident investigation and resolution.
• Effectively manage and escalate ad hoc issues that arise during the lifecycle of the incidents.
• MIM Prevention, trend analysis and incident review to enable swift Problem engagement and continued support in the lifecycle.
• Keep the customer at the heart of everything you do even when faced with uncertainty and pressure.
• Complete comprehensive handovers upon incident resolution, liaising with Problem and Change management to strive for continual service improvement.

Major Incident Manager

Human Resources

• Partner with business leaders to deliver HR strategies aligned with company goals and Winning Together values
• Work directly with leadership of the North America sales and solution sales teams, to implement people strategies that foster growth, performance, and a strong, inclusive culture
• Provide human resources support to sales and solution sales organizations
• Provide strategic support to Canada leadership team
• Act as a trusted advisor on organizational design, workforce planning, and talent strategy
• Lead and support change initiatives including restructures cultural transformation
• Provide support in mergers & acquisitions, both diligence and transitions, post closing
• Align HR programs with business priorities to drive performance, scalability, and innovation
• Oversee succession planning, performance management, and career development frameworks
• Collaborate with Talent Acquisition to support strategic hiring, onboarding, and workforce planning
• Partner with Learning & Development team to ensure development of employees and leadership through group and local programs and initiatives
• Provide guidance on complex employee relations matters, ensuring legal compliance and consistency
• Develop and execute employee engagement strategies, including action planning from survey insights
• Implement key HR programs including compensation, diversity & inclusion, and leadership development
• Leverage data and analytics to inform decision-making and measure HR effectiveness
• Monitor workforce trends and risks, partnering with leaders to develop proactive solutions
• Ensure consistent application of HR policies and practices across business units
• Champion Computacenter’s mission, values, and commitment to a high-performance culture.

Senior Human Resources Business Partner

Engineer

• Identify and deliver automation and remote action opportunities
• Collaborate with our EUA Centre of Excellence to test and implement improvements
• Use analytics to reduce incident volumes, speed up resolution, and improve user satisfaction
• Drive proactive investigations, self-healing, and self-help solutions
• Partner with teams to embed dashboards, insights, and data-driven decisions
• Support Root Cause Analysis and continuous improvement through EUA data
• Champion a “fix-forward” culture focused on user experience and productivity
• Identify innovation, cost-saving, and value-add opportunities across accounts

Field Engineer

• Partner with business leaders to deliver services that support company objectives
• Oversee the day-to-day execution of enterprise infrastructure and workplace deployments
• Ensure project scope, timelines, budgets, and quality standards are met consistently
• Act as the primary escalation point for technical or operational issues
• Lead technical planning and field execution for structured cabling, high-density wireless, and endpoint hardware
• Ensure installation best practices, compliance, and documentation standards are followed
• Support modernization of legacy infrastructure and hybrid workplace solutions
• Provide coaching, technical guidance, and daily oversight for field engineers and technicians
• Conduct site readiness assessments and ensure crews are equipped for client expectations
• Enforce quality standards, field documentation protocols, and safety compliance
• Participate in audits, inspections, and post-project reviews
• Monitor field performance metrics and drive corrective actions
• Collaborate with Sales, PMO, and Solutions Architects for new deployments
• Support pre-sales scoping by reviewing Statements of Work (SOWs) and project estimates
• Help onboard and manage subcontractors ensuring alignment with field expectations.

Practice Lead – Enterprise and Workplace Technology, Field Engineering

Systems Engineer

• You manage and optimize Oracle and PostgreSQL databases
• You install, configure, and maintain database systems
• You develop and implement backup and recovery strategies
• You handle performance tuning and troubleshooting
• You create scripts to automate tasks and collaborate with other IT teams to ensure database integrity and security

System Engineer – Database Administration

• Partner with business leaders to deliver services that support company objectives consistent with Winning Together values
• Define and execute the enterprise and workplace infrastructure delivery strategy
• Ensure scalability, adaptability, and alignment with client needs and industry trends
• Build and lead a national team of field engineers, technicians, and implementation specialists
• Develop and manage training, onboarding, and career development programs
• Ensure operational efficiency, safety compliance, and effective resource utilization
• Oversee the successful delivery of workplace and enterprise infrastructure solutions, including structured cabling, high-density wireless networks, and workplace endpoint solutions
• Manage the full infrastructure lifecycle from planning and installation through testing, documentation, and post-deployment validation
• Conduct project audits, root cause analyses, and retrospectives to support continuous improvement
• Define and track performance metrics and reporting to ensure delivery success
• Collaborate with Sales and Solutions teams to scope and validate infrastructure and workplace projects

Director of Enterprise and Workplace Technology – Field Engineering

Program Manager

• Verantwortung für die Steuerung komplexer Managed Service Transitions über mehrere Service Silos
• Erstellung und Verantwortung von Projektplänen, Kostenkalkulationen und vertragsrelevanten Transition-Dokumenten
• Leitung komplexer Projekte über mehrere Service Workstreams hinweg
• Sicherstellung der Einhaltung von Zeitrahmen, Budgetvorgaben und Qualitätsstandards
• Coaching von Kolleg:innen und Förderung ihrer Weiterentwicklung im Rahmen der Projektarbeit

Program Manager – Transition, Managed Services

Consultant

• Lead the design and estimation process for structured cabling and infrastructure solutions
• Produce detailed bids and cost models for tenders, working closely with Account and Solutions teams
• Engage directly with customers to provide expert input, attend meetings, and present solutions
• Provide technical authority across a wide range of projects, acting as a trusted advisor to internal and external stakeholders
• Apply best practices and industry standards such as BICSI to ensure quality and compliance in all design work
• Support solution development across various technologies including IP-connected devices, WiFi, AV, and CCTV
• Deliver accurate, scalable, and commercially sound designs using CAD, Bluebeam, and estimation tools
• Influence design decisions, contribute to enterprise-level planning, and maintain a high level of technical documentation
• Support colleagues by sharing expertise and coaching less experienced team members

Structured Cabling and Smart Infrastructure Consultant

Affiliate Manager

• Identifikation, strategischer Aufbau und Weiterentwicklung der marktführenden Hersteller im Workplace-Markt (z. B. Device Lifecycle Management, Smart Office, Automatisierung & KI, Modern Workplace Design)
• Klarer Fokus auf Wachstum und Profitabilität
• Enge strategische Zusammenarbeit mit dem Sales-Bereich
• Maximierung der Contribution durch Volume Rebates und MDF-Gelder
• Leitung, Motivation und Weiterentwicklung des bundesweit verteilten Teams von Partner Manager:innen
• Unterstützung bei der Weiterentwicklung von Partner-Management-Tools wie Hersteller-Segmentierung
• Enge Abstimmung mit Peers in anderen Ländern (insbesondere UK und Frankreich)
• Unterstützung bei Finanzierung und inhaltlicher Gestaltung von Computacenter Aktionen mit Partnern

Leitung Partner Management – Workplace Client

Analyst

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.
In Spain we are a Global Service Desk.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved to the competent teams
Maintaining and improving customer satisfaction level
Communication with your direct team members and different departments

First Line Analyst, German Speaker

Support Engineer

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Independent engagement with both technical and non-technical customers through multiple communication channels including chat, email, phone, and ServiceNow.
• Perform remote issue troubleshooting, patching/upgrades, and remediation measures using chat, phone, video call sessions and remote access methods.
• Develop and grow comprehensive knowledge of enterprise datacenter infrastructure elements such as Data Storage, Compute, Virtualization, Backup/Data Protection and basic Networking.
• Configuration, testing and maintenance of servers, storage, virtualization and networking related hardware and software.
• Prioritize and perform research on technical problems with minimal guidance.
• Work with other IT support personnel (customer and internal team) and service providers to solve technical problems.
• Identify research, analyze and resolve system malfunctions and operational problems.
• Follow change control processes and assist with documentation.
• Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
• Identify opportunities and suggestions for operational improvement or technology needs in the customer environments.
• Interact with team members and sales account teams with observations and customer discussions.
• Meet schedules and goals for assigned tasks.
• Track project tasks against project plan and meet project milestones.
• Provide status to management on assigned tasks as required.
• Communicate technical information to non-technical personnel, vertically and horizontally within an organization.
• Must possess excellent oral and written communication skills, customer contact and problem-solving skills.
• Work well with people from many different disciplines.
• Actively and consistently develop, recommend, and support all efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
• May be required to provide service on after-hours on-call support.
• Participate in vendor training to maintain and grow skills and knowledge of existing and new products.
• Support local vendor relationships within the Region.
• Utilize business management tools for tracking time, expenses and project status and documentation.
• Supports Sales efforts to meet Regional financial goals.
• Coach and mentor new hires.
• Understand and abide by all security and operational policies.
• Embrace and support Computacenter’s mission and core values.