Computacenter

Analyst

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organisations.
In Spain we are a Global Service Desk.
The main responsibilities of this role will be to work together with the members of different other IT support teams and communicate with users while finding practical solutions to their IT problems.
Answering and support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
Resolving IT issues of our partners which can occur during office work
Documentation and logging of calls on the ticketing tool
Delegation of problems which cannot be resolved to the competent teams
Maintaining and improving customer satisfaction level
Communication with your direct team members and different departments

First Line Analyst, German Speaker

Affiliate Manager

• Identifikation, strategischer Aufbau und Weiterentwicklung der marktführenden Hersteller im Workplace-Markt (z. B. Device Lifecycle Management, Smart Office, Automatisierung & KI, Modern Workplace Design)
• Klarer Fokus auf Wachstum und Profitabilität
• Enge strategische Zusammenarbeit mit dem Sales-Bereich
• Maximierung der Contribution durch Volume Rebates und MDF-Gelder
• Leitung, Motivation und Weiterentwicklung des bundesweit verteilten Teams von Partner Manager:innen
• Unterstützung bei der Weiterentwicklung von Partner-Management-Tools wie Hersteller-Segmentierung
• Enge Abstimmung mit Peers in anderen Ländern (insbesondere UK und Frankreich)
• Unterstützung bei Finanzierung und inhaltlicher Gestaltung von Computacenter Aktionen mit Partnern

Leitung Partner Management – Workplace Client

Support Engineer

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Independent engagement with both technical and non-technical customers through multiple communication channels including chat, email, phone, and ServiceNow.
• Perform remote issue troubleshooting, patching/upgrades, and remediation measures using chat, phone, video call sessions and remote access methods.
• Develop and grow comprehensive knowledge of enterprise datacenter infrastructure elements such as Data Storage, Compute, Virtualization, Backup/Data Protection and basic Networking.
• Configuration, testing and maintenance of servers, storage, virtualization and networking related hardware and software.
• Prioritize and perform research on technical problems with minimal guidance.
• Work with other IT support personnel (customer and internal team) and service providers to solve technical problems.
• Identify research, analyze and resolve system malfunctions and operational problems.
• Follow change control processes and assist with documentation.
• Prioritize and perform "White Glove" resolutions with escalated and/or high visibility incidents.
• Identify opportunities and suggestions for operational improvement or technology needs in the customer environments.
• Interact with team members and sales account teams with observations and customer discussions.
• Meet schedules and goals for assigned tasks.
• Track project tasks against project plan and meet project milestones.
• Provide status to management on assigned tasks as required.
• Communicate technical information to non-technical personnel, vertically and horizontally within an organization.
• Must possess excellent oral and written communication skills, customer contact and problem-solving skills.
• Work well with people from many different disciplines.
• Actively and consistently develop, recommend, and support all efforts to improve, simplify, automate, and enhance day-to-day service delivery operations and the client experience.
• May be required to provide service on after-hours on-call support.
• Participate in vendor training to maintain and grow skills and knowledge of existing and new products.
• Support local vendor relationships within the Region.
• Utilize business management tools for tracking time, expenses and project status and documentation.
• Supports Sales efforts to meet Regional financial goals.
• Coach and mentor new hires.
• Understand and abide by all security and operational policies.
• Embrace and support Computacenter’s mission and core values.

First Line Analyst, German Speaker

Leitung Partner Management – Workplace Client

Data Center Engineer, Remote Technical Support