Computacenter

Collections

• Monitor accounts receivable to reduce DSO and minimize late payments and bad debt
• Analyze customer accounts on an as-needed basis to prioritize collection efforts
• Support/Deliver improvements to enhance customer satisfaction
• Proactively make collection contacts via email and/or phone and follow up according to departmental guidelines
• Send invoices and statements upon request, confirm payments, monitor invoice status on customer portal where applicable
• Raise disputes as needed/when appropriate
• Provide additional information to the dispute management team as needed to help resolve disputes
• Recognize customer needs and respond in a timely manner
• Collaborate with internal associates to resolve disputes and issues regarding customer accounts
• Prepare and review accounts receivable analytical reports monthly to provide guidance on past due balances
• Drive to achieve and support team in achieving individual and team performance targets by metrics
• Research and provide direction to Treasury team to apply open credits and payments when applicable
• Maintain invoice status detail in SAP
• Understand and adhere to policies and procedures
• Work on several different tasks or projects at one time
• Collaborate with others on the team to identify best practices and achieve best results
• Special projects as assigned
• Out-of-state travel possible
• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Embrace and support Computacenter’s mission and core values

Collections Analyst II

Support Engineer

• Provide onsite IT support for laptops, desktops, mobile devices, and peripherals via TechBar and desk-side support
• Deliver Level 2 support, including hardware, system software, and workplace troubleshooting
• Manage and coordinate vendor support for server and hardware issues
• Own and manage the full ticket lifecycle (log, monitor, communicate, resolve, close) in line with SLAs
• Handle IMAC activities (Install, Move, Add, Change) including device setup, collection, and user onboarding/offboarding
• Maintain spares inventory to meet agreed service levels
• Support executive meetings, boardrooms, and events (AV setup & troubleshooting)
• Analyse incident trends and proactively recommend improvements
• Collaborate with Service Desk (L1), L3 teams, and other stakeholders to improve resolution efficiency
• Maintain and update process documentation and procedures
• Drive continuous service improvement initiatives

Senior IT Support Engineer

DevOps Engineer

• Automate everything that current technology allows
• Accelerate the delivery of services and applications
• Help development teams adopt modern agile practices
• Support operations
• Work on highly engaging IT projects

IT Specialist – DevOps, Multi-Cloud

• Lead discovery workshops to assess observability maturity and define tailored roadmaps aligned to business and IT objectives
• Assess current monitoring and observability maturity for Enterprise Organizations & recommend tooling strategies, often leveraging platforms like Dynatrace for full-stack visibility
• Translate business and technical requirements into actionable observability use cases to support change management and enablement initiatives
• Advise on tools, platforms, and best practices (e.g., Open Telemetry, SIEM vs Observability, Telemetry Management, SRE principles)
• Design end-to-end observability architectures, including Logs, metrics, traces, profiles etc., Distributed tracing frameworks/APM tooling, Infrastructure & cloud monitoring, Synthetic and real‑user monitoring
• Create telemetry data pipelines and instrumentation strategies
• Ensure scalable, secure, and cost‑efficient observability patterns
• Deploy and configure observability platforms such as Dynatrace, Splunk, Grafana Cloud, Cribl, Elastic
• Implement Open Telemetry collectors, agents, and SDK instrumentation strategies
• Build dashboards, alerts, and automation workflows
• Analyze application, infrastructure, and network performance issues
• Lead root cause analysis and performance optimization initiatives
• Enable proactive detection through anomaly detection and alert tuning

Senior IT Expert – SRE, Observability

Consultant

• Work in Delivery on Workplace transformation projects (deployment, migration, redesign)
• Provide ongoing support and mentorship to our consultants
• Promote knowledge sharing, skills development, and team spirit
• Deliver high-value projects for our large enterprise clients
• Act as a trusted advisor to our clients
• Contribute to pre-sales activities (requirements analysis, cost estimation, technical proposals)
• Participate in the development of the Practice (standards, methods, knowledge capitalization)
• Represent the Practice and its quality requirements

Senior Consultant

Supply Chain

• Analyzing and optimizing the various aspects of the supply chain to enhance efficiency, reduce costs, and improve overall performance.
• Working closely with cross-functional teams to gather and analyze data, identify areas for improvement, develop strategic solutions, and implement process enhancements.
• Conducting research, generating reports, creating models, and providing actionable insights to drive informed decision-making within the organization.
• Collecting, analyzing, and interpreting data from various sources to identify trends, patterns, and opportunities for process improvement.
• Developing mathematical models and simulations to evaluate different scenarios and optimize supply chain operations.
• Assessing current supply chain processes, including procurement, inventory management, logistics, and distribution, and identify areas for optimization.
• Collaborating with cross-functional teams to design and implement supply chain improvement initiatives, such as reducing lead times, improving supplier performance, or implementing new technologies.
• Developing and monitoring key performance indicators (KPIs) to track supply chain performance, identify deviations, and recommend corrective actions.
• Identifying process bottlenecks and inefficiencies and proposing innovative solutions to streamline operations, reduce costs, and enhance overall supply chain performance.
• Preparing and presenting reports, findings, and recommendations to stakeholders and senior management, highlighting key insights and actionable recommendations.
• Maintaining clear and concise documentation of analysis, models, and processes for future reference.

Supply Chain Analyst

Manager

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Lead the creation and continuous refinement of the master RDD Deployment Methodology Playbook.
• Develop, release, and maintain standardized program assets, including Project Charters, RACI Matrices, and Standardized Bid Intake Documents.
• Act as the administrator for the single source of truth for all program artifacts, ensuring strict version control and accessibility.
• Manage the Process Change Request (PCR) lifecycle, evaluating field-suggested improvements and integrating them into the global standard.
• Serve as a key member of the Enablement Council, reviewing process deviations and identifying areas where the standard must evolve.
• Partner with the Training & Competency Specialist to ensure all training materials are perfectly aligned with the latest version of the Playbooks.
• Work with the Quality Control Specialist to embed In-Process Quality Control (IPQC) checkpoints directly into the deployment workflows.
• Execute semi-annual "pruning cycles" to remove legacy or inefficient processes, keeping the operating model lean and high-velocity.
• Conduct audits of active sites to verify adherence rates to internal project quality control checkpoints and the RDD standard.
• Embrace and support Computacenter’s mission and core values.

Change Enablement Manager

• Overseeing the operations and performance of multiple Service Centers
• Providing direct leadership to three Service Center Leads
• Ensuring alignment with customer requirements and project scope delivery
• Driving continuous improvement across facilities
• Managing accurate inventory and logistics
• Acting as a bridge between Service Center operations and senior leadership
• Delivering operational insights, performance metrics, and customer readiness updates to leadership
• Collaborating cross-functionally for workflow enhancements and space utilization strategies

Service Center Manager

• Shape data demand at source
• Lead the definition of complex business and data requirements
• Translate strategy into delivery
• Drive prioritization and alignment
• Lead backlog refinement sessions
• Map business processes and identify where data can improve efficiency
• Help establish consistent ways of working across North America
• Ensure documentation is clear, consistent, and traceable
• Identify and manage risks across the data demand pipeline
• Work closely with Engagement Leads, Strategic Directors, and GIS teams
• Mentor and develop others

Senior Data Consultant

Program Manager

• Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values
• Focus the team on the tasks at hand or the internal and external customer requirements
• Coordinates with internal and external customers, as necessary
• Acts as primary touch point for customer
• Familiarizes the team with the customer needs, specifications, design targets, the development process, design standards, techniques and tools to support task performance
• Assures that the team addresses all relevant issues within the specifications/various standards
• Provides necessary business information
• Serves as meeting manager or chairman
• Initiates sub-groups or sub-teams as appropriate to resolve issues and perform tasks in parallel
• Ensures deliverables are prepared to satisfy the project requirements, cost and schedule
• Helps keep the team focused and on track
• Coordinate team logistics
• Works with functional managers and the team sponsor to obtain necessary resources to support the team's requirements
• Obtains/coordinates space, furniture, equipment, and communication lines for team members
• Establishes meeting times, places and agendas
• Coordinates the review, presentation and release of project documentation
• Coordinates meetings with the account team, customer team, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing project tasks
• Communicate team status, task accomplishment, and direction
• Provides status reporting of team activities against the program plan or schedule
• Keeps the practice managers informed of task accomplishment, issues and status
• Serves as a focal point to communicate and resolve interface and integration issues with other teams
• Escalates issues which cannot be resolved by the team
• Provides guidance to the team based on management direction
• Embrace and support Computacenter’s mission and core values.

Accounts Payable

• Match the corresponding purchase orders/supporting documentation to incoming invoices in our ERP system
• Prepare monthly vendor statement reconciliation, investigate and follow-up on the queried and escalated items
• Prioritize the processing of non-FTM invoices, manually book and/or investigate further
• Notice opportunities for automation for invoice processing, identify issues and ask for support
• Provide excellent customer service by answering emails and incoming stakeholder calls within the agreed SLA
• Owner of the dedicated team KPIs
• Prepare daily/weekly/monthly workload allocation reports to the team
• Register recurring entries (AP DE team only)
• Actively act up on solving reoccurring issues and perform root cause analysis and come up with action plan and follow up
• Drive AP related projects
• Be able to handle complex portfolio and perform complex tasks as and when escalation tasks assigned
• Train, coach team members to improve and achieve high quality service
• Take part in control & monitoring processes
• Assist in yearly Audit tasks
• Understand the AP objectives and the impact of own actions on them

Accounts Payable Analyst, English Speaking

Operations

• Manage colleagues in service at ticket/request level
• Act as first point of contact for technical content
• Support teams in case of technical problems
• Assess and assign customer complaints
• Implement operational measures to increase customer satisfaction
• Responsible for operational management of employees

Senior Operations Coordinator

• Identify and propose solutions to improve performance and satisfaction within SAP and GTS Operations
• Support complex issues related to purchasing processes, tools, and systems
• Provide support in key Inside Sales functions including complex order placement and management
• Provide day-to-day training and serve as a source of knowledge and guidance to the Inside Sales team
• Assist sales teams to evaluate their requirements and determine solutions
• Communicate and collaborate closely with Inside Sales teams to drive improvements
• Create and update SAP documentation for the Inside Sales team
• Communicate, document, and demonstrate new processes and business change request releases
• Attend, participate, and communicate outcomes from discovery sessions, meetings, and conferences
• Ensure business processes are aligned to ensure customer satisfaction is achieved
• Perform testing on tool enhancements and processes
• Partner with business leaders to deliver services that support company objectives
• Identify process improvements and advise on EDI integration

SAP Specialist

Customer Success Manager

• Provide high-level consultancy role within the specialist area to peer group, customers, and if applicable, direct reports
• Manage and implement projects relevant to the specialist area
• Manage, develop, and coach a team of staff and implement performance management solutions where required
• Establish productive relationships and networks at the Senior Management level to build and maintain customer relationships
• Responsible for managing budget/P&L to maintain spending in line with budgetary limitations

Client Success Manager – Managed Services

Analyst

• First line response and resolutions
• Customer interaction, triage and information gathering
• Utilise analytics platforms to resolve technical issues
• Maintain positive attitude and focus on customer satisfaction
• Collaborate cross functionally to drive efficiencies and solutions
• Desktop hardware troubleshooting