Infrastructure Support Engineer

Computacenter

Infrastructure Support Engineer providing 3rd Line technical support in desktop environments. Working with Windows Images and managing IT services delivery to end clients.

Posted 7/20/2026contractBristol • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing Windows Imaging and Configuration, including the development of standard WIM images and OSD task sequencing. Proficient in Microsoft SCCM, Active Directory, and Group Policy administration, with a strong focus on desktop support and technical documentation.

Highest-signal resume keywords

Microsoft SCCMWindows 10/11Active DirectoryGroup Policy AdministrationWIMS Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

WIMS ManagementOSD Task SequencingMicrosoft SCCMWindows 10/11Group Policy AdministrationNetwork InfrastructureAssessment and Deployment Kit (ADK)Microsoft Deployment ToolkitTroubleshootingTechnical Documentation

Soft Skills

Professional DocumentationTrainingCommunication

Certifications & Qualifications

ITIL AwarenessGovernment Vetting

About the role

Key responsibilities & impact

Management of WIMS and OSD for desktop environment
Development and creation a standard WIM image
Production of OSD task sequencing for various H/W platforms
Assistance in testing of newly created SOE’s
Troubleshooting of SOE or build-related issues
Liaising with suppliers in the correction of faults and the implementation of software and hardware fixes and upgrades
Documentation of all technical solutions within the Service Desk knowledge base
Provision of technical support and training to 1st and 2nd Line Service Desk Analysts
Testing and documentation of new hardware
Writing of user documentation to support the front office hardware and software infrastructure
Investigation into new product and solutions including recommendations
Creation of group policies and administration of existing ones
Analysis, management, and deployment of Microsoft patches to the desktop environment

Requirements

What you’ll need

In depth knowledge of Microsoft client operating systems (Windows 10/11)
Active Directory and GPO’s
Microsoft SCCM
Microsoft Group Policy administration
Extensive experience of working in a desktop support environment
Knowledge of WIMS & their management
Experience in System Centre Configuration Manager (SCCM), Assessment and Deployment Kit (ADK) and Microsoft Deployment Toolkit
Network Infrastructure
Ability to manage & create documents which are professional & articulate
ITIL awareness
Successfully complete high level government vetting

Benefits

Comp & perks

Health insurance
Professional development