Learning and Development

• Design and develop learning experiences across multiple formats, including eLearning modules, instructor-led training, learner workbooks, job aids, quick-reference guides, and knowledge checks.
• Build scalable, agent-centered training content using tools such as Articulate 360, Canva, Google Suite, and Confluence and apply adult learning principles that drive measurable behavior change.
• Partner with subject matter experts across Operations, Product, Underwriting, Service, and Sales to gather information, validate content accuracy, and translate complex concepts into practical guidance.
• Lead the organization, accuracy, and governance of Kin’s operational knowledge base, including content standards, tagging conventions, audits, and version control practices.
• Revise and update learning content quickly in response to process improvements, product launches, regulatory updates, or system changes while maintaining high quality and consistency.
• Create operational communication assets such as announcements, reinforcement materials, quick-start guides, and leader talking points that support successful rollout and adoption of new initiatives.
• Track knowledge base health metrics and learner engagement data to identify opportunities for content improvements and operational efficiencies.
• Coordinate stakeholder reviews, approvals, and publishing workflows across training and communication materials.
• Maintain reusable templates, style guides, and scalable content components that improve development speed and consistency across the Operations Training team.
• Integrate generative AI tools into content development workflows to improve efficiency, scalability, and speed without sacrificing content quality or learner experience.

Instructional Designer

• Provide instructional and design leadership for national educator Professional Development (PD)
• effort, including program/presentation design, agendas, content, and videos
• Work with a network of Professional Development Facilitators
• Maintain and train a network of internal and external workshop facilitators
• Serve as the Alliance Partner site coordinator liaison
• Regularly present workshops and promote offerings
• Oversee advertising and guides PD evaluation(s) and summative workshop evaluations
• Manage Professional Development Workshops for educators
• Collaborate with NOAA Office of Ocean Exploration and Research to provide project coordination

Professional Development – Outreach Training

• Lead the planning, execution, and continuous improvement of EO's Chapter Officer Training and Development programs.
• Develop and maintain a cohesive chapter officer development framework that aligns Chapter Officer Training, Leadership Summits, virtual learning opportunities, and supporting resources into a connected learning journey for chapter officers.
• Establish frameworks, content standards, and learning outcomes for Leadership Summits that reinforce Chapter Officer Training and support ongoing officer development throughout the leadership journey.
• Create and maintain training strategies that prepare chapter officers to successfully fulfill their responsibilities and support chapter officer readiness, effectiveness, and leadership growth.
• Manage program budgets, timelines, deliverables, and operational plans associated with chapter officer development initiatives.
• Identify opportunities to expand learning experiences, resources, and support mechanisms that strengthen chapter officer preparedness and performance.
• Develop and maintain learning frameworks, curriculum structures, and training pathways for chapter officer roles.
• Apply adult learning principles and instructional design practices to create engaging and effective learning experiences.
• Define learning objectives, desired outcomes, and development milestones for chapter officer training programs.
• Partner with staff and member experts to create role-based learning journeys that combine operational knowledge, leadership skills, and practical application.
• Ensure consistency and alignment across in-person training, virtual learning experiences, supporting resources, and future development initiatives.
• Oversee the design, planning, and execution of EO's Chapter Officer Training experiences (in partnership with the Events team and other stakeholders), including programming delivered at the Global Leadership Conference (GLC).
• Support the training of the Track teams (Staff leads, Facilitators, and SME’s) on successful preparation and creation of content for in-person and virtual Chapter Office Trainings.
• Develop and coordinate virtual training programs, ongoing learning opportunities, and supporting resources for chapter officers, including monthly chair calls.
• Partner with regional teams and other stakeholders to support the successful communication of officer development initiatives throughout the year.
• Partner with staff experts, subject matter experts, facilitators and member leaders to guide the content development and logistics management aligned to content and training frameworks.
• Manage the selection, onboarding, and preparation of facilitators and subject matter experts who lead the preparation and delivery of chapter officer training.
• Partner, collaborate, and provide support to the functional staff leads in the development of content, management of Track Teams, and alignment to content standards.
• Develop tools, resources, and support mechanisms that strengthen the effectiveness and consistency of Track Teams.
• Develop and manage evaluation processes that measure participation, engagement, satisfaction, and learning outcomes.
• Track and analyze chapter officer training metrics and year-over-year trends to assess program effectiveness and identify opportunities for improvement.
• Create and manage surveys, feedback mechanisms, and assessment processes related to training and development initiatives.
• Partner with regional leaders, Chapter Health, and Chapter Operations teams to understand emerging needs, best practices, and factors that contribute to successful chapter leadership.
• Lead and support related COT member-led work groups and participate on the GLC Planning Committee to represent chapter officer training initiatives.
• Collaborate with regional teams, member leaders, and staff stakeholders to ensure chapter officer development programs address evolving needs across the organization.
• Work closely with Chapter Health to incorporate stage-based, best practices and supporting resources that contribute to healthy chapters.
• Participate in other cross-functional initiatives that support chapter officer development.
• Develop communications, presentations, updates, and supporting materials related to Chapter Officer Training and Development programs.

Senior Manager – Chapter & Regional Training

• Designs, facilitates, and evaluates in-person and online professional development workshops, curriculum institutes, and professional learning communities in computer science and related P-20 areas for K-12 and higher education educators.
• Collaborates with the Maryland State Department of Education on the development and revision of K-12 computer science education standards.
• Conducts quarterly needs assessments related to computer science, computational thinking, and related content instruction in Maryland public school systems.
• Delivers interactive training on computing pedagogy, curriculum integration, equity strategies, and emerging educational technologies.
• Provides ongoing mentoring and coaching to participating teachers to support instructional improvement.
• Manages implementation of MCCE workshops and related activities for Maryland K-12 districts, administrators, facilitators, higher education faculty, and collaborators.
• Coordinates event logistics, including registration, accommodations, participant communication, and required resources.
• Ensures professional learning offerings are reviewed and approved for Continuing Education Units (CEUs) and Continuing Professional Development (CPD) credits in alignment with state requirements.
• Provides operational support to ensure effective meetings, workshops, and conferences.
• Creates and manages user accounts, roles, permissions, enrollments, and authentication methods; oversees course access and sub-account provisioning for all MCCE and P-20 accounts.
• Sets up academic terms, creates course shells, archives/concludes courses, and supports content import/export and duplication.
• Serves as the primary technical contact for LMS platform-related issues; provides timely support to staff, facilitators, and participants; communicates updates, features, maintenance, and outages for all MCCE and P-20 accounts.
• Develops and maintains user guides, FAQs, tutorials, and best practices; delivers training and onboarding for facilitators and participants.
• Assists with course setup, content organization, and Canvas tool usage; advises on instructional design and accessibility (WCAG/ADA compliance).
• Aligns Canvas interface with MCCE/P-20 branding and manages shared resources, templates, and blueprint courses.
• Generates reports on usage, engagement, and enrollment trends.
• Helps develop and enforce Canvas-related policies; manages course completion certificates and MSDE CPD credit forms.
• Collects, compiles, and organizes data pertinent to the effectiveness of facilitated workshops. Analyzes, summarizes, and communicates this information to appropriate USM officials.
• Assists in the preparation of annual and financial reports, recommendations, and other information resources for the improvement of MCCE and its programs.
• Provides support for P-20 meetings, convenings, and events as needed, including coordination of logistics and participant communication.
• Assists with implementation tasks to support the overall effectiveness of P-20 activities and initiatives.
• Assists in arranging online or in-person event venues, sets up registration, arranges accommodations, communicates with facilitators and participants, and coordinates any resources needed. Provides any other support required by P-20 to promote the effectiveness of meetings, workshops, and conferences.

Professional Development Specialist

• Design and develop high-quality, technically complex, scalable online learning experiences in collaboration with academic stakeholders and subject matter experts
• Design high-quality and valid assessments to assess evidence of learning for both formative and summative performances
• Engage in ongoing quality reviews and participate in data-informed assessments of learning experiences
• Independently manage multiple project timelines and available resources while driving towards ongoing process efficiencies in instructional design and development efforts
• Apply instructional design skills, relevant learning theories, and knowledge of learning technologies and environments

• Coordinate panel interviews, debriefs, and recruiting logistics across time zones.
• Manage recruiting calendars and shared inboxes.
• Coordinate onboarding logistics and track completion of onboarding activities.
• Partner with recruiters, HR, and hiring managers to ensure smooth interview processes.
• Support the planning and hosting of TPD team events (to include booking rooms or venues, organizing catering, and planning activities).
• Facilitate all aspects of candidate in-office interviews, including travel arrangements, day-of logistics, and hosting office tours.
• Provide administrative support to the Vice President, Talent Pipeline & Development as needed.
• Maintain organized digital records, documentation, and templates.
• Track and analyze training, recruitment, and onboarding metrics.

Administrator, Talent and Development

• Lead the design, development, and implementation of advanced training programs, ensuring they meet the evolving needs of customer users and mission objectives.
• Manage the end-to-end training process, from needs analysis and content development to delivery, assessment, and continuous improvement.
• Create and deliver customized training materials such as CONUS and OCONUS instructor-led courses, e-learning modules, job aids, and user documentation, ensuring content is accurate, engaging, and aligned with the customer’s geospatial intelligence tools.
• Act as a subject matter expert in instructional design methodologies, applying adult learning principles and best practices to create effective learning experiences.
• Coordinate training schedules, logistics, and resources to support both in-person and virtual training sessions for customer personnel.
• Partner closely with customer mission stakeholders, technical teams, and SMEs to identify user requirements and define clear, measurable learning objectives for training programs.
• Evaluate and assess training effectiveness through feedback, testing, and performance metrics to drive continuous improvement of training initiatives.
• Provide recommendations on technology tools, learning management systems (LMS), and virtual learning platforms to enhance training delivery and tracking.
• Ensure compliance with customer policies and procedures related to training, documentation, and security.
• Stay current on industry trends in instructional design and geospatial intelligence technologies, leveraging emerging tools and techniques to enhance training effectiveness.
• Support the development and implementation of train-the-trainer programs to build internal capacity and ensure sustainable training efforts.
• Monitor and report on key training metrics, including participant engagement, completion rates, and knowledge retention.
• Gather and identify lessons learned and user feedback for continuous training improvement. Additionally implementing feedback loops with the software development team for software improvements.

Senior Training Coordinator, Instructional Designer

• Using a systematic approach to design and develop synchronous and asynchronous online, instructor-led, or instructor-facilitated courses
• Conducting thorough needs analyses to identify learning objectives
• Mapping courseware to ensure instructional materials align with objectives, skillset, organizational goals and designing assessments aligned to objectives/course content to measure the effectiveness of instructional materials and programs.

Instructional System Designer – ISD

• Oversees technical strategy across scientific and health programs, validating deliverables and integrating industry trends to ensure alignment with client needs.
• Shapes communication strategies across divisions, delivering high-impact messaging to clients and leadership.
• Approves and governs timelines for high-impact scientific and health initiatives, ensuring milestone adherence and proactive risk mitigation.
• Takes accountability for divisional quality and embeds risk-based thinking into operational practices.
• Oversees advanced analytics strategies and ensures data-driven decision-making across programs.
• Leads divisional financial strategy and ensures delivery within budget and scope.
• Oversees divisional compliance and ensures alignment with enterprise policies and client expectations.
• Governs documentation strategy across the division to support transparency, compliance, and knowledge transfer.
• Drives innovation and continuous improvement across divisional operations, leveraging insights from scientific and health industry networks and research.
• Leads external scientific and health engagement and identifies opportunities for growth and collaboration based on industry intelligence.
• Provides divisional leadership and manages people and processes to ensure that projects are delivered on time and produce the desired result.
• Works under senior manager's long-range direction and proceeds independently. Results are technically authoritative and usually accepted without change.
• Performs other job-related duties as assigned.

Deputy Director – Policy and Organizational Development

• Design and deliver role-based training programs (in-person and virtual) across all core systems (e.g., Yardi, Sherpa, UKG)
• Create and maintain training content and materials, including: Playbooks, Job aids, Quick-reference guides, Absorb courses
• Ensure training is practical, workflow-based, and aligned to how work is performed in the field
• Facilitate both onboarding sessions and ongoing training for existing team members
• Support technology adoption efforts tied to new system implementations, enhancements, and updates
• Execute structured change management plans, ensuring users understand what is changing and how to apply it in their daily work
• Reinforce usage expectations through ongoing training, communication, and coaching
• Gather user feedback and identify friction points to improve both training and system usability
• Partner with the People team to support new hire onboarding, ensuring early and effective system training
• Define and deliver training that enables employees to become proficient quickly and confidently
• Track training effectiveness and adoption trends; adjust approach to improve outcomes
• Partner closely with COO and Operations Leadership, Training & Development / People Team, IT / Technology Teams

Senior Specialist, Technology Training – Enablement

• Lead and manage the Operations learning delivery function, ensuring consistent, high-quality delivery of onboarding ~200 new hires annually, and continuous learning programs for our existing front line teams
• Develop and coach a team of 3-5 facilitators, providing performance management, mentorship, and professional development
• Own and manage the Operations training calendar and team capacity
• Partner with Operations leaders to identify knowledge gaps, emerging skill needs, and opportunities for targeted learning interventions
• Translate operational feedback and performance trends into actionable training improvements and new learning initiatives
• Monitor trainee performance trends and operational metrics to evaluate training effectiveness and continuously improve programs
• Facilitate training sessions ~30% of time to support trainer capacity or high-priority initiatives

Operations Training Manager, Delivery

• Analyzing learning needs
• Designing and developing training materials
• Delivering engaging learning experiences that build capability across the FPS2 program
• Combining expertise in instructional design, adult learning methodologies, and facilitation skills to improve performance and support strategic objectives

Training and Instructional Design Specialist

• Partner with SMEs and functional leads to translate complex processes into clear, audience-appropriate content
• Design and develop learning experiences — e-learning modules, facilitator guides, job aids, and microlearning — applying instructional design principles to ensure content is engaging and outcome-aligned
• Assist in maintaining Learning Management System (LMS) organizing and uploading content, as well as tracking and reporting on usage metrics
• Coordinate scheduling and logistics for live and virtual training sessions, including facilitator prep and post-session follow-up
• Leverage AI tools to increase efficiency across writing, research, and content development workflows
• Support new tool and process rollouts with adoption-focused training materials
• Maintain content libraries, document templates, and version control
• Manage training calendars (i.e. - Focus Fridays) with communicate guidelines and calendar holds
• Draft, edit, and distribute internal communications — owning clarity, tone, and consistency across all channels
• Manage distribution lists and the internal communications calendar
• Own end-to-end production of the quarterly All Hands deck, coordinating stakeholder content and ensuring materials are polished and on time
• Develop and manage GO’s content calendar, creating case studies, blog posts, whitepapers, social content, and award submissions into compelling, brand-aligned pieces
• Manage end-to-end logistics for conferences and external events: travel, registration, materials shipping, and booth needs
• Plan and execute internal events — team summits, offsites, happy hours — including venue, catering, AV, and attendee communications
• Build and maintain processes for tracking internal tool usage and sentiment metrics, delivering reporting on these metrics to key stakeholders and leadership
• Aggregate team feedback and survey data into actionable insights that key stakeholders and leaders can evaluate to strengthen adoption.
• Track project timelines and proactively flag risks
• Act as point of contact for additional inbound Performance Enablement requests outside of daily L&D functions, coordinating with the Dir of Communications & Trainings about priorities and next steps.

Communications and L&D Coordinator

• Develop and maintain comprehensive training modules incorporating federal agency-based content for federal programs
• Conduct monthly SMS Information Briefs (SIBs) via Microsoft Teams to keep facility managers and federal staff updated on developments
• Create and update self-directed training content, ensuring alignment with current agencies' manuals
• Maintain communication with stakeholders through distribution lists and coordinate regular training sessions
• Monitor and incorporate system updates, policy changes, and helpdesk FAQs into training materials
• Prepare and deliver monthly briefings that are concise, relevant, and valuable to the target audience
• Maintain and update training documentation to reflect current versions and federal agency requirements
• Track participation, gather feedback, and analyze training effectiveness to improve program delivery
• Coordinate with teams to ensure training content accuracy and relevance

Enterprise Training Manager

• Build, deliver and facilitate cohort-based one:many programs for customers
• Design new, innovative experiences tying together physical and digital assets
• Produce new and leverage existing training materials
• Proactively leverage in-house and external tools and platforms to optimize training
• Demonstrate expertise across the Samsara platform
• Manage all live session logistics
• Collaborate closely with the CS Scale and the rest of the Education team
• Identify common knowledge gaps across the Scale customer base
• Champion, role model, and embed Samsara’s cultural principles

Senior Training Specialist

• Develops, supports, and delivers computer-based training courseware in accordance with applicable requirements and standards.
• Collaborate with subject matter experts to identify training needs and to create learning objectives
• Coordinates with subject matter experts, instructional designers and others to gather requirements
• Creates or codes, tests and documents computer-based training and updates existing computer-based training elements to maintain currency of course materials.
• Provides technical support for computer-based training courseware to internal and external customers.
• Support exploring and evaluating new technologies in computer-based training to enhance courseware and the development process

Computer Based Training Specialist

• Design, implement, and oversee enterprise-wide training strategies across all company operations.
• Develop, implement, and oversee company-wide training programs that support operational goals, workforce readiness, and contract requirements.
• Ensure training programs comply with applicable federal, state, local, and contract-specific requirements.
• Support employee onboarding, professional development, leadership training, and succession planning initiatives.
• Evaluate training effectiveness, identify skill gaps, and implement improvements based on data and feedback.
• Collaborate with corporate leadership, program managers, and clients to identify training needs.

Director of Training – Workforce Development

• Facilitate interactive training sessions, workshops, and onboarding programs for employees at all levels.
• Demonstrate expert classroom management skills to create an engaging and inclusive learning environment.
• Effectively manage group dynamics, encourage participation and address disruptive behaviors with professionalism and empathy.
• Adapt training delivery based on audience needs, learning styles, and varying levels of experience.
• Use a variety of instructional techniques to accommodate different learning styles and maintain learner engagement through sessions.
• Connect employees and coaches to learning resources and development opportunities as requested.
• Support with training logistics and administration as needed.
• Consult with team leaders and other stakeholders on expectations and needs in advance of team workshops.
• Share training program feedback with the Talent & Development COE team.

Learning & Development Facilitator – NE & SE Region

• Design, develop, and facilitate learning solutions using adult learning principles and instructional design methodologies across formats including instructor-led training, eLearning, job aids, and multimedia assets
• Build scalable global learning programs aligned to business priorities and workforce needs
• Continuously evaluate and improve training content and learner experience
• Coordinate the global delivery of UA’s manager training and elective leadership development program(s) for all Sr. Managers and below managing pre-work, communications, logistics, facilitation, vendor requests, meeting space, and planned events with global HR Business Partners.
• Continually assess and update content, assess leadership development training needs, and innovate UA’s manager training and training materials to ensure it is relevant and deliverable to front-line people managers globally, i.e. Leading UA Forward.
• Conduct Train-the-Trainer sessions for UA’s manager training program with internal and external partners to ensure consistent, high-quality facilitation of the course content in multiple languages as required.
• Source and partner with external vendors and subject matter experts to provide unique leadership development experiences aligned to our business strategy and address leadership gaps for Sr. Manager and below leaders if/as needed.
• Identify training needs using a data-driven approach by consulting with stakeholders, conducting needs assessments, and analyzing workforce plans.
• Manage the quality of program/content design and delivery while ensuring a measurement strategy is in place to assess the effectiveness of the core skill curriculum.
• Oversee the training budget assigned for programs managed.

Learning and Development jobs in Maryland

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Instructional Designer

Professional Development – Outreach Training

Senior Manager – Chapter & Regional Training

Professional Development Specialist

Instructional Designer

Administrator, Talent and Development

Senior Training Coordinator, Instructional Designer

Instructional System Designer – ISD

Deputy Director – Policy and Organizational Development

Senior Specialist, Technology Training – Enablement

Operations Training Manager, Delivery

Training and Instructional Design Specialist

Communications and L&D Coordinator

Enterprise Training Manager

Senior Training Specialist

Computer Based Training Specialist

Director of Training – Workforce Development

Learning & Development Facilitator – NE & SE Region

Lead, Learning & Development