Learning and Development

• Lead the planning, execution, and continuous improvement of global onboarding, upskilling, cross-skilling, and continuous learning programs.
• Own learning governance, certification frameworks, operational readiness standards, and role-based learning pathways across multiple programs.
• Ensure learning solutions support business goals, operational KPIs, client requirements, and player experience objectives.
• Oversee Train-the-Trainer initiatives, facilitator readiness, and consistent training delivery across global teams.
• Partner with Instructional Design to create engaging learning experiences, including instructor-led training, e-learning modules, digital learning content, videos, and knowledge resources.
• Ensure all learning materials, SOPs, playbooks, assessments, and knowledge articles remain accurate, current, and aligned with operational changes.
• Lead, mentor, coach, and develop a team of Learning & Development Specialists and Trainers to deliver high-quality learning experiences.
• Conduct regular performance reviews, coaching sessions, and career development planning for direct reports.
• Foster a culture of collaboration, accountability, innovation, and continuous learning within the Learning team.
• Build succession plans and identify development opportunities to strengthen team capability.
• Collaborate closely with Operations, Quality, Workforce Management, Product, and Client stakeholders to identify capability gaps and implement effective learning interventions.
• Translate QA insights, CSAT/DSAT trends, operational metrics, policy updates, and product launches into targeted training initiatives.
• Support new client implementations, programme launches, process transitions, and operational change management through effective learning strategies.
• Participate in operational calibration sessions and leadership reviews to ensure learning priorities remain aligned with business performance.
• Maintain a strong understanding of frontline operations by regularly reviewing player interactions, quality evaluations, escalation trends, and operational challenges.
• Use operational insights to proactively identify knowledge gaps and continuously improve learning programs.
• Analyse learning data to identify trends, risks, and opportunities for continuous improvement.
• Measure and report on learning effectiveness using assessments, certification outcomes, operational performance, QA trends, productivity, and learner feedback.
• Establish governance around learning quality, facilitator standards, and programme effectiveness.
• Drive innovation by introducing modern learning methodologies, blended learning approaches, and scalable learning solutions.

Learning & Development Lead

• Developing and implementing change management strategies to support client transformation initiatives
• Conducting change impact and readiness assessments to inform engagement plans
• Designing and executing communication strategies to enhance stakeholder engagement and understanding
• Analyzing client needs to develop tailored organizational strategies and solutions
• Supporting the optimization of business structures and processes to enhance efficiency
• Collaborating with clients to align organizational design with strategic goals
• Engaging in business process analysis to identify areas for improvement
• Participating in change management initiatives to drive workforce transformation
• Conducting organizational diagnosis to inform development and restructuring efforts
• Assisting in the implementation of human resources management transformations
• Facilitating design workshops to foster innovative organizational solutions
• Gathering and interpreting data to provide insights and recommendations
• Applying professional and technical standards to uphold firm guidelines and independence requirements

Experienced Associate – Organizational Change Management, Workforce Solutions

• Deliver structured onboarding programs for new hires and backfill employees covering products, processes, systems, tools, quality expectations, and operational workflows.
• Design and facilitate instructor-led training, refresher programs, and micro-learning sessions based on quality trends, operational performance, new product launches, and policy updates.
• Translate QA insights, DSAT drivers, process improvements, and client requirements into practical, engaging learning interventions.
• Support skill-based routing initiatives by training agents on new products, skills, and support channels, enabling progression into higher skill tiers.
• Measure learning effectiveness through knowledge assessments, quizzes, certifications, practical exercises, and performance trend analysis.
• Conduct graduation assessments and readiness reviews for new hires while providing structured coaching and developmental feedback.
• Develop and maintain high-quality learning assets including SOPs, facilitator guides, knowledge articles, playbooks, quick reference guides, presentations, and job aids.
• Create engaging e-learning modules, interactive learning content, video tutorials, and digital learning resources using modern instructional design principles.
• Ensure all training materials remain current and aligned with client expectations, operational processes, and product updates.
• Spend dedicated time supporting live player contacts each week to remain connected with customer issues, operational processes, escalation trends, and emerging knowledge gaps.
• Identify learning opportunities through frontline observations and recommend improvements to onboarding and continuous learning programs.
• Collaborate closely with Operations, QA, Workforce Management, Product, and Client teams to ensure learning initiatives support business goals.
• Gather learner and stakeholder feedback to continuously improve training content, delivery methods, and overall learner experience.
• Support new process launches, operational changes, and client initiatives through effective learning and change management activities.

Trainer, L&D Specialist

• Actively seeking an expert Corporate Trainer based in India for an online training deployment on the SAP CAR module.
• 100% Online (Remote from India).
• Batch Size: 15 Corporate Professionals.

SAP CAR Corporate Trainer

• Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise
• Responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience
• Lead training efforts for our Cat Customer Support team and partner with 3rd party global contact centers in leading new program startups and ongoing operations
• Ensure a seamless handoff of all training and quality related activities to 3rd party suppliers
• Develop training materials, knowledge articles, and course content
• Identify training needs, provide guidance and expertise, and overall training strategy
• Support Caterpillar’s Contact Center training lead and liaise with 3rd party training resources to ensure compliance with Caterpillar training standards.

Senior Training Specialist

• Design, develop, and implement training strategies and programs tailored to surgery coding and coding audit teams.
• Conduct strategic needs analyses to identify skill gaps and develop training plans that address these gaps effectively.
• Develop comprehensive training modules, presentations, and learning materials based on current procedural terminology (CPT), ICD-10-CM, and HCPCS coding guidelines.
• Ensure training materials and processes reflect the latest updates in medical coding standards, payer requirements, and compliance regulations.
• Conduct training sessions (classroom, virtual, or blended) for new hires, existing staff, and auditors on surgery coding concepts, audit standards, and best practices.
• Provide hands-on coding exercises, case studies, and assessments to reinforce learning and evaluate participant understanding.
• Offer ongoing support, mentoring, and guidance to coding professionals to enhance accuracy and productivity.
• Collaborate with Subject Matter Experts (SMEs), Quality Auditors, and Compliance Teams to ensure accuracy and relevance of training materials.
• Monitor training effectiveness through assessments, performance metrics, and feedback surveys.
• Update and refine training materials periodically to reflect process improvements, audit trends, and regulatory changes.
• Ensure that all training initiatives comply with HIPAA, OIG, and organizational confidentiality standards.
• Promote coding accuracy, ethical practices, and adherence to compliance guidelines throughout the training process.
• Partner with audit teams to identify common error trends and develop targeted training to mitigate these issues.
• Maintain detailed records of training activities, participation, completion rates, and performance outcomes.
• Prepare regular reports and presentations for management on training effectiveness, skill development, and performance improvements.
• Contribute to the establishment of performance benchmarks and continuous learning strategies for coding teams.

Lead Assistant Manager – Training & Quality

• Collaborate with SAP/Systems Implementation (SI) consultants, developers, subject matter experts (SMEs), and other key stakeholders to identify target audience training needs
• Utilize ADDIE, Kirkpatrick, and other recognized models to design and develop engaging SAP/SI course content and learning activities
• Determine instructional end goals and create supporting material/media for SAP/SI projects (audio, video, simulations, role-plays, games etc)
• Decide on the criteria used to judge learner’s performance and develop assessment instruments
• Ensure high quality deliverables are produced for the project by exhaustive internal reviews and obtain excellent feedback from the client and global project counterparts
• Be recognised as a subject matter expert in one or more areas of the SAP/SI domain
• Maintaining and updating the training materials and documentation according to the changes and updates in the SAP system and business requirements
• Effectively communicate and collaborate to build strong relationships with clients and other project team members
• Support development of collaterals, tools, techniques, and methodologies to develop the practice
• Contribute to thought leadership development for the SAP/SI learning domain
• Responsible for decision-making, optimizing processes, resource management, and overseeing team management as needed for task execution.
• Accountable for allocating personnel, supervising team members, assigning tasks, ensuring that the team has the necessary tools and support to succeed in their roles and optimizing and evaluating their performance to meet organizational goals.

Instructional Designer – SAP, ERP, WalkMe, SAP Enable Now

• Be responsible for the delivery of processes and solutions in scope towards the People Services Centers, CoEs and HR functions, and provides support/guidance in resolution of problems.
• Reviews change requests, implementation of changes, ensures proper performance of used systems and interfaces.
• Develop and own the governance and process to maintain People function content in Philips.
• Ensure all information, policies and processes are 100% current as well as relevant for our users (employees, managers & HR) through a network of Content owners.
• Create, edit, publish and maintain content at global level for all HR policies, tools and solutions in ServiceNow.
• Work with third parties to create content where applicable, such as copy writers, designers and/or translation agencies.
• Ensure that content is well-structured and easy to find and that it meets the needs of our users.
• Host content update rounds for CoE’s, countries or SME’s to make sure content is being kept up-to-date.
• Continuously improve search functionality and keeping synonym database up-to-date.
• Manage content to achieve business goals and be a voice for the company.
• Design new pages and content layout ensuring adherence to the Philips brand & style guidelines.
• Partner with HR and Global Communications to establish and continue campaigning to shift the culture to use the portal as the “one source of truth” for HR ‘how to’ information, policies and procedures.
• Use metrics (produced by Service Now, our content management system) to identify areas of opportunity; steer for improvement actions with our countries, CoE’s and SME’s.
• Respond and act upon feedback provided by our users by using Survey data as well as article ratings.
• Implement changes to portal layout and content based on analytics and usability in collaboration with HR IS team and IT.

People Knowledge Management Manager

• responsible for researching, designing, and producing instructional content for instructor-led and eLearning materials supporting leadership, job-specific, onboarding, and other people and technical-related skillsets
• Collaborate with subject matter experts and internal customers to gather relevant content and develop blended learning solutions inclusive of instructor-led sessions, virtual classroom experiences, as well as self-paced e-learning and materials
• Use adult learning theory and knowledge of current learners to create learning solutions which encourage an interactive, engaging experience and are thought provoking
• Evaluate outcomes and continuously improve course material to maximize return on investment
• Consider performance analysis impacts to sort training and non-training issues
• Apply principles of current cognition and adult learning theories, Instructional Systems Design (ISD) methodologies, and new media technologies
• Develop assessment strategies
• Communicate and collaborate effectively with subject matter experts, clients, and development team
• Research learning and development best practices and proactively identify new technologies and content that improve organizational performance
• Demonstrate ability to adapt and change to new practices and processes as the way we work is enhanced
• Author content directly into eLearning development tools such as Adobe InDesign, Articulate Rise/Storyline, and Camtasia
• Utilize generative AI tools, including ChatGPT, in various stages of the development process
• Ensure consistency of instructional design standards and processes
• Evaluate learning design to ensure effectiveness

Senior Instructional Designer

• Building teacher capacities in the government education system for facilitating student agency
• Identify and unpack the core problems that impact training quality
• Design practical, context-sensitive solutions
• Build training approaches and post training support systems that are adaptable, scalable, and grounded in realities of implementation

Senior Manager – Teacher Training & Professional Development

• Leading complex transformation engagements across business, workforce, and technology change initiatives
• Developing and implementing integrated change management strategies to align with business objectives
• Providing strategic direction for change impact assessments, stakeholder analysis, and organizational readiness
• Advising executive sponsors and business leaders on change risks and stakeholder engagement approaches
• Designing and delivering learning solutions to drive adoption and build workforce capability
• Managing project scope, timelines, budgets, and risks to maintain engagement quality
• Applying data-driven insights and workforce analytics to enhance decision-making and change outcomes
• Building trusted advisor relationships with senior client stakeholders to provide strategic guidance
• Leading executive workshops and steering committee meetings to influence key decisions
• Collaborating with cross-functional teams to deliver integrated transformation solutions
• Mentoring and coaching consulting teams to foster a collaborative and innovative environment
• Supporting business development activities, including opportunity identification and proposal development
• Contributing to the evolution of change management offerings through innovative methodologies and solutions
• Staying current with emerging trends in organizational change and workforce transformation
• Driving the creation of thought leadership and internal knowledge assets to strengthen market positioning

Manager – Organizational Change Management

• Developing and implementing change management strategies to support client transformation initiatives
• Conducting change impact and readiness assessments to inform engagement plans
• Designing and executing communication strategies to enhance stakeholder engagement and awareness
• Creating personas and journey maps to tailor change management approaches
• Identifying training needs and developing comprehensive training plans using advanced instructional design techniques
• Collaborating with stakeholders to address challenges and foster commitment to change initiatives
• Utilizing business analysis and process improvement techniques to optimize organizational structures
• Supporting engagement managers by identifying and addressing client needs effectively

Associate – Organizational Change Management

• Developing change management strategies to guide clients through transformation challenges
• Conducting change impact assessments and readiness evaluations to create engagement plans
• Designing and implementing communication strategies to drive awareness and stakeholder engagement
• Identifying training needs and crafting comprehensive training plans using advanced instructional design techniques
• Creating personas and journey maps to tailor change management approaches
• Establishing key performance indicators to evaluate the success of change initiatives
• Engaging with stakeholders to enhance their understanding and commitment to change management plans
• Utilizing analytical thinking and business process analysis to optimize organizational structures
• Collaborating with teams to deliver client solutions and support organizational development
• Staying informed on trends and advancements in organizational change management
• Contributing to proposal development with innovative approaches and methodologies
• Leveraging GenAI tools to enhance productivity and delivery quality

Senior Associate – Organizational Change Management

• Establish a metric-driven learning ecosystem to capture key growth milestones.
• Conduct comprehensive, multi-city Training Needs Analysis (TNA/TNI), including physical on-site or local visits when necessary.
• Design and deploy immersive, virtual, asynchronous, and self-pacing learning programs utilizing state-of-the-art authoring tools.
• Provide field enablement to optimize performance across the company’s extensive network of 150+ corporate reseller partners.

Senior Manager – Learning & Development

• As part of the Global Learning & Development team, lead the strategy and execution of developing leadership capabilities across Cargill.
• Design, implement and manage scalable core leadership development programs as part of Cargill Leadership Academy.
• Partner closely with HR Business Partners, Senior Leadership, Talent and Development, and HR Operations to assess leadership needs and design fit-for-purpose programming.
• Facilitate virtual and in person leadership programs and manage professional services that support Cargill Leadership Academy programs broadly.
• Apply knowledge of leadership assessment, coaching, program design, delivery and evaluation to own Leadership Development programming and solutions end-to-end.

Advisor, Leadership Development

• Managing and delivering OCM/HR transformation projects to schedule, budget and quality.
• Working with client stakeholders and delivering Change Management Strategy, Change Management Framework, Change Management plan, Resistance management, and Planning related Trainings.
• Performing relevant project management processes such as initiating, planning, executing, monitoring, controlling, and closing.
• Engaging with internal and external stakeholders as appropriate and executing projects to agreed schedule, budget, and scope.
• Leading and managing the entire change as a project with reporting and ability to design and plan trainings for the stakeholders involved.

Organizational Change Management – Manager

• Work with business and support teams to effectively identify needs, create and deliver customer specific programs.
• Create manage and deliver flagship soft skills development programs.
• Deliver soft skills training.
• Strategize, manage and execute organization level training programs/initiatives.
• Drive participation in training programs.
• Assess the success of development programs through robust effectiveness checks.
• Support the program manager/trainer in ensuring coverage as per defined metrics for behavioural, managerial and leadership programs.
• Support other organization-wide learning initiatives as necessary.
• Creating blended learning programs with micro-learning content, & playlists curation.

Senior Executive – L&D

• Focus on developing learning content based on pre-established storyboards provided by the Learning Architect in collaboration with subject matter experts.
• Involves the technical creation of e-learning modules, multimedia content, and other digital training materials.
• Strongly focuses on executing the instructional design plan for each project and delivering high-quality learning solutions.

Instructional Designer

• Collaborate with subject matter experts across geographies
• Create and update learning materials
• Publish courses on our LMS
• Gather feedback and contribute to the continuous improvement of our training programs
• Design and develop training materials aligned with business objectives, applying instructional design models and adult learning principles
• Create interactive, scenario-based content, original learning materials, and assessments in partnership with SMEs across the organization
• Manage multiple concurrent People Development projects, working with internal stakeholders and external technology partners to implement training priorities on time and to standard
• Gather feedback and evaluating training effectiveness using frameworks such as Kirkpatrick to inform continuous improvement of programs

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