Senior Training Specialist

Caterpillar Inc.

Training Specialist responsible for developing training materials for Caterpillar's customer support team. Collaborating with global centers to deliver effective training and ensure quality standards.

Posted 7/14/2026full-timeChennai • 🇮🇳 IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in developing and delivering training programs tailored to enhance customer support operations, ensuring compliance with established training standards. Proficient in adult learning techniques and skilled in creating effective training materials and curriculum.

Highest-signal resume keywords

Training Curriculum DevelopmentContact Center ExperienceAdult Learning TechniquesTraining DeliveryMicrosoft Office Suite

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Training DesignTraining DevelopmentTraining DeliveryCurriculum DevelopmentKnowledge Article Creation

Soft Skills

Guidance and ExpertiseCollaborationCommunication

Tools & Technologies

Microsoft TeamsMicrosoft WordMicrosoft PowerPointMicrosoft ExcelCo-Pilot

Industry Keywords

Customer ExperienceTraining StandardsContact Center OperationsTraining Strategy

About the role

Key responsibilities & impact

Identify training and developmental needs and drive suitable training initiatives that deliver on our brand promise
Responsible for the development of effective training process, curriculum, and knowledge articles that deliver a world-class customer experience
Lead training efforts for our Cat Customer Support team and partner with 3rd party global contact centers in leading new program startups and ongoing operations
Ensure a seamless handoff of all training and quality related activities to 3rd party suppliers
Develop training materials, knowledge articles, and course content
Identify training needs, provide guidance and expertise, and overall training strategy
Support Caterpillar’s Contact Center training lead and liaise with 3rd party training resources to ensure compliance with Caterpillar training standards.

Requirements

What you’ll need

4 Year Degree with experience in progressive training assignments involving classroom instruction, design, development, and delivery of training courses and materials
3+ years combined experience working within a contact center environment, developing training curriculum for frontline advisors or as a Training lead
Contact center experience is a strongly desired
Demonstrated knowledge of adult learning techniques and best practices in training delivery
Near-native English language fluency required
Knowledge of Microsoft Teams, Word, PowerPoint, Excel, and Co-Pilot.

Benefits

Comp & perks

Professional growth opportunities
Leadership programs