Implementation Specialist

• Own the execution of complex, enterprise implementations end to end.
• Work with the customer to understand their environment, use cases, and compliance requirements, and translate them into a clear implementation plan and configuration that meets their needs.
• Guide customers through technical integration with the Flagright platform, including API integration, data migration, backfills, and validation, and ensure their setup is production-ready.
• Run the project end to end: build and maintain the project plan, own the critical path and timeline, coordinate workstreams across the customer, engineering, and product, track dependencies and risks, and keep the delivery on schedule.
• Map and manage the stakeholders on both sides of a delivery, from the customer's project sponsors and technical teams to internal engineering and product. Keep everyone aligned, set clear expectations, and drive decisions across groups with competing priorities.
• Plan and run dry runs and cutovers. Take a launch from “the configuration is ready” to “it works in production for this customer.”
• Train customer teams on the platform and produce the documentation and runbooks that let them operate confidently and independently after launch.
• Stay engaged through the post go-live period, resolving issues quickly and ensuring the deployment is stable before transitioning the customer into ongoing operations.
• Identify risks early, manage issues to resolution, and escalate proactively so problems are surfaced and solved before they affect the customer.

Implementation Manager

• Own Customer implementations from the Sales handoff through to Support handover
• Own project plans, manage deliverables, report on the status of milestones and proactively identify project risks to internal team members and the Customer
• Manage internal resources in alignment with the project budget
• Provide a consultative approach by building and maintaining great customer relationships to make each project successful for both the client and Unifyr
• Lead customer workshops, prepare requirements and user documentation for project delivery
• Unifyr platform configuration.
• Document configuration environments for handover to Unifyr technical support to address questions and issues that arise post launch.
• Set and reinforce expectations and deadlines with clients and ensure follow-through on any commitments made by the Sales, Customer Success or Service Delivery teams
• Ensure that the delivered solution makes the best use of the capabilities of the Unifyr products and meets the customers’ specified requirements
• Quality assure that the delivered solution meets specification
• Manage customer expectations, identifying and communicating issues and risks, as well as resolving to ensure customer success
• Be involved in, and where applicable, develop and lead initiatives to improve internal processes, documentation, customer satisfaction and speed of delivery
• Develop and maintain a deep knowledge of Unifyr products, the business processes involved in partnering automation and best practices in partner management
• Maintain a current knowledge of best practice in business analysis and project management to maintain your professional skills to the highest level.

Implementation Consultant

• Collaborate with assigned sales partner(s) to develop customized product and therapy solutions
• Provide training on equipment and therapies
• Conduct prospecting and demand generation activities
• Act as a trusted advisor to patients by providing technical expertise
• Assess clinical environments and collaborate with staff to implement training and improvement plans
• Maintain clinical competency through nephrology literature, meetings, products and services and their clinical application

Clinical Consultant, Implementation Specialist

• Coordinate end-to-end provider onboarding and offboarding management: Project manage all cross-functional tasks and deliverables associated with the provider onboarding, including pre-delegation audits, roster loading and display, MFT setup, claims payment configuration, and reporting activation to ensure seamless onboarding experiences.
• Manage provider offboarding processes: Ensure smooth offboarding when a provider terminates or changes MSO affiliation by coordinating member reassignment, provider data removal, report deactivation, and compliant member communication in partnership with internal teams.
• Develop and maintain workflows and documentation: Design, implement, and regularly update standardized workflows, procedures, and timelines to support consistent practices, operational readiness, and data integrity throughout the full provider lifecycle.
• Ensure clear operational handoffs across departments and adherence to established timelines for onboarding and offboarding activities.
• Collaborate with Network Training and Compliance teams: Partner with the Network Training Specialist for all education and training needs, and work with the Compliance team to confirm all policies, desktop procedures, and materials associated to provider onboarding and offboarding comply with regulatory and organizational standards.
• Monitor project milestones and risk management: Track and analyze project deliverables, identify risks or process gaps, and coordinate timely resolutions with business partners to maintain accuracy and efficiency across operational readiness for provider onboarding and offboarding.
• Serve as subject matter expert and liaison: Represent Network Management in cross-functional meetings and governance committees related to provider onboarding and offboarding, providing insight and expertise on provider implementation, configuration readiness, and operational optimization.
• Ensure regulatory and audit readiness: Promote compliance and adherence to CMS, DMHC, DHCS, and NCQA requirements through accurate documentation, lifecycle tracking, and post-termination data closure activities to maintain audit preparedness and meet quality standards.
• Facilitate provider communications, education, and presentations: Collaborate with Network Training and Communications teams to enhance provider onboarding materials, orientation tools, and outreach initiatives enhancing provider understanding and engagement.
• Conduct provider presentations and engage directly with provider partners to ensure clarity around onboarding expectations, operational workflows, and ongoing requirements.
• Drive continuous process improvement: Identify and implement enhancements to workflows, tools, templates, and reporting processes that increase efficiency, accuracy, and provider satisfaction throughout the lifecycle.
• Support system modernization and integration efforts: Contribute to SCAN’s system improvement and migration projects by capturing business requirements, testing enhancements, validating changes, and supporting implementation during and after release.

Network Management Implementation Specialist

• Be on the front-lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
• Manage the deployment of Samsara technology to large-scale US Public Sector customers.
• Create launch plans and a roadmap to increase product usage.
• Track implementation progress, participation, product adoption, and account health.
• Run training sessions, demonstrate Samsara’s technology, and work through challenges with customers.
• Juggle multiple customer engagements in parallel and work cross-functionally.

Strategic Implementation Consultant – Public Sector

• Develop engaging learning experiences by producing high quality training content
• Create industry leading training materials leveraging creative software suites
• Conduct needs analysis with business stakeholders and subject matter experts
• Develop and deliver creative programs for all levels of employees
• Schedule and lead training sessions with key stakeholders
• Maintain compliant training programs to ensure compliance with regulations

Training Implementation Specialist

• Build vital systems relationships to sustain training infrastructure, motivate provider
• Oversee the selection and onboarding of provider agencies for PCIT training.
• Develop and maintain implementation plans.
• Ensure compliance with all state requirements and project procedures.
• Provide necessary documentation and data for required reporting.
• Support PCIT International in tracking training activities and fidelity monitoring.
• Facilitate accessibility of training.
• Assist with database development and reporting as needed.
• Collaborate with PCIT International to manage timelines and deliverables.
• Participate in project management meetings.

• Lead project planning for partner implementations by defining milestones, timelines, dependencies, risks, and required resources for each onboarding engagement
• Coordinate cross-functional collaboration among sales, solutioning, integration delivery, and relationship management teams to align on integration approach, status, and next steps
• Guide software partners through the onboarding lifecycle by communicating requirements, tracking progress against implementation goals, and supporting readiness to board live merchants
• Serve as the primary partner contact in early stages, guiding onboarding and ensuring a smooth handoff to long-term account management
• Monitor integration progress and identify technical, operational, or process-related obstacles, then work with internal teams and partners to resolve issues and realign plans when needed
• Maintain detailed reporting and project documentation in Salesforce, including status updates, meeting notes, risk indicators, and timeline impacts
• Track partner activation outcomes against defined onboarding targets, including boarding 5 merchants or achieving $100k in monthly processing volume within the first 6 months of the relationship

• Perform on-site Application Qualification of systems;
• Provide training to customers on automated liquid handling/imaging instrumentation and platform specific software;
• Perform troubleshooting of applications for NIPT assay and instrument service as needed;
• Conduct demonstrations to potential customers on instrumentation and software;
• Conduct post deployment support including SOP implementation and troubleshooting;
• Provide product training to customers as new features/functionality are available;
• Act as the subject matter expert during customer-facing activities;
• Collaborate with Field Team members to develop and deploy systems and tools;

Senior Prenatal Implementation Engineer

• Provide hands-on, onsite support to maintain, inspect, and deploy equipment and services at client locations.
• Ensure equipment is secure, fully functional, and operating reliably while supporting hardware rollouts and addressing client needs to deliver a high-quality service experience.
• Perform routine inspections to ensure carts are stable, secure, and free of defects (e.g., loose screws, wobbling, damaged components).
• Repair or coordinate replacement of faulty parts.
• Assist with setup, installation, and deployment of new carts, tablets, and related hardware.
• Verify proper assembly and functionality.
• Conduct regular checks and on-site testing to ensure devices and carts are functioning properly in the client environment.
• Diagnose and resolve hardware and device issues.
• Collaborate with Supplier Help Desk and local IT; escalate and track issues as needed.
• Work closely with the client contact to address concerns related to hardware, service, or applications, providing hands-on assistance.
• Partner with the Client Success representative to support client satisfaction through responsive service and communication.
• Track maintenance, repairs, deployments, and recurring issues; provide updates and recommendations to improve reliability.

• Lead End-to-End Implementations
• Own the onboarding and implementation process from kickoff through go-live and stabilization.
• Manage project timelines, milestones, stakeholder communication, and execution across internal and external teams.
• Coordinate and drive implementation workstreams while also handling portions of the work directly.
• Configure customer environments using internal tools and workflows developed by Engineering.
• Ensure implementations stay on track, within scope, and deliver a strong customer experience.
• Drive Customer Adoption & Change Management
• Conduct current state workflow assessments and technical scoping conversations to understand how agencies operate and where BLTN fits.
• Document current state workflows and develop future state workflow maps that define how agencies will use BLTN in practice.
• Guide customers through change management and adoption challenges.
• Collaborate with Customer Success Managers to deliver onboarding sessions, training, and enablement for end users and administrators, with shared accountability for equipping agencies to use BLTN independently
• Act as a trusted partner to agency leadership, operators, and IT stakeholders throughout implementation.
• Build the Implementation Function
• Create scalable implementation playbooks, templates, processes, and best practices.
• Capture lessons learned and continuously improve how Multitude deploys customers.
• Help define the systems and operational infrastructure needed to scale implementations over time.
• Track implementation outcomes and identify ways to improve onboarding speed, adoption, and customer satisfaction.
• Collaborate Cross-Functionally
• Partner closely with Product, Engineering, and Customer Success to ensure successful customer launches.
• Translate customer needs and implementation feedback into actionable internal requests.
• Identify implementation risks early and help drive resolution across teams.
• Provide frontline customer insight that informs product and operational improvements.

• Manage all aspects of the ManageAmerica implementation projects; including the project kick off, software configuration, go live and training while maintaining project timelines.
• Act as the main point of contact for customers before they go live and own all communications with the customer including weekly check in meetings via Teams, ad hoc meetings, emails, etc.
• Manage multiple implementation projects, with various priorities and deadlines at once for different customers.
• Work as a consultative partner with your customers to provide guidance on best configuration practices based on their workflows and internal processes.
• Maintain up to date project plans, tickets, and other project documentation to ensure project timelines are on track and visible to leadership.
• Conduct ongoing training sessions for clients and agencies and internal employees.
• Work closely with cross-functional teams, including Sales, Marketing, Customer Success, and Product, to onboard and support the implementation.

• Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
• Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software).
• Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
• Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight.
• Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
• Promote teamwork, support, knowledge sharing and a positive attitude in the department and office.
• Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology.

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results.
• Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely.
• Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges.
• Drive the onboarding process for new merchants joining ShipBob.
• Guide merchants to configure and optimize software and fulfillment services confidently.
• Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success.
• Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones.
• Proactively identify potential project risks and help develop mitigation strategies.
• Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

Senior Merchant Implementation Manager

• Complete complex/studio software project setups and modifications as required by the client
• Answer incoming support calls and emails
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize Intercom ticketing system to manage client requests
• Submit software development requests and bugs to development on behalf of users
• Training and providing ongoing support to other Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Assisting Technical Account Management with clients to ensure their setups are enabled correctly
• Assist the Digital Project Manager with clients to maintain the company’s projects, such as audits and checklists

Implementation Specialist II

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Implementation Specialist – Health Tech

• Lead or directly contribute to CRIMS implementations. Analyze and evaluate requirements while providing product expertise and guidance throughout the implementation project.
• Ensure the solutions developed by Charles River meet the customer’s business needs and that the customer is prepared to assume ownership and operate the solution after go-live.
• Assist other members of the Professional Services team and proactively develop and share best practices.
• Analyze and evaluate customer requirements to help Charles River respond to sales opportunities. Prepare and deliver sales presentations.
• Execute proof-of-concept projects to demonstrate the potential of CRIMS to satisfy the specific needs of potential customers.
• Educate customers on the methodologies and functionality provided by CRIMS. Advise on best practices regarding the implementation and operation of Charles River solutions and services.
• Monitor and evaluate customer requirements to identify potential enhancements to Charles River solutions and services. Document and communicate product improvements as part of customer-specific implementation projects or in response to trends in the marketplace.
• Contribute to software quality by clearly communicating defects to Client Support and Product Management. Support the defect resolution process by providing clear descriptions of defects and validating the resulting fixes. Identify errors and mistakes in documentation and suggest corrections and improvements.

Senior Implementation Manager – IBOR, Charles River Development

• Lead end-to-end implementation, training, and consulting engagements
• Partner with customers to assess workflows across planning, design, construction, and operations
• Help customers align digital workflows
• Configure workflows based on customer requirements
• Deliver role-based training for stakeholders
• Coach teams through digital workflow adoption
• Share implementation insights with product teams

Forma Implementation Consultant

• Serve as the primary point of contact for customers during implementation
• Introduce CSI digital banking solutions and define implementation requirements
• Conduct data gathering meetings to clarify data movement and application setup
• Configure applications and lead test review meetings with customer banks
• Provide post-implementation support and ensure successful go live
• Stay current on product updates and enhancements

Digital Banking Implementation Specialist

• Architect and lead the development of next-generation physical design methodologies and automation flows for Complex SubSystems
• Provide deep technical leadership in RTL-to-GDSII implementation, including synthesis, floor planning, place and route, clock tree synthesis, and timing closure
• Hands on work on complex Subsystem hardening
• Working with Senior and Junior engineers to deliver reference floorplan, fully synthesized, timing closed Sub System partitions to SOC team
• Work with DFT team and SOC team for DFT insertion and closing timing at SOC level
• Work with RTL team to close timing, ECOs, Bug fixes etc
• Serve as a key technical advisor across multiple projects, influencing design decisions and resolving complex implementation challenges
• Collaborate with global cross-functional teams, including RTL, verification, and CAD, to ensure cohesive and optimized design execution.
• Mentor and coach senior and junior engineers, fostering technical growth and promoting best practices across the organization
• Evaluate and drive adoption of emerging EDA tools and technologies in partnership with internal CAD and external vendors
• Represent the physical design team in strategic technical discussions with internal and external stakeholders, contributing to roadmap planning and methodology evolution

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Implementation Manager

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Strategic Implementation Consultant – Public Sector

Training Implementation Specialist

Implementation Specialist

Implementation Manager

Senior Prenatal Implementation Engineer

Implementation Manager

Implementation Manager

Implementation Specialist

Implementation Consultant

Senior Merchant Implementation Manager

Implementation Specialist II

Implementation Specialist – Health Tech

Senior Implementation Manager – IBOR, Charles River Development

Forma Implementation Consultant

Digital Banking Implementation Specialist

Principal Physical Design – Implementation Engineer