Customer Architect – Forward Deployed Engineer

Harness

Customer Architect (Forward Deployed Engineer) at Harness optimizing software delivery across multiple modules. Collaborating closely with customers to solve complex technical challenges and drive adoption.

Posted 7/15/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $160,000 - $180,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in architecting and implementing CI/CD, DevSecOps workflows, and cloud solutions across AWS, GCP, and Azure. Proven ability to lead customer engagements, drive adoption of the Harness platform, and deliver actionable insights for technical success.

Highest-signal resume keywords

CI/CD ImplementationDevSecOps WorkflowsCloud Architecture (AWS, GCP, Azure)Customer-Facing Technical ConsultingSecure Pipeline Design

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Software EngineeringSolutions ArchitectureDevOpsTerraformKubernetesPythonBashYAMLJenkinsGitHub Actions

Soft Skills

Customer EngagementTechnical LeadershipCollaborationProblem SolvingAdvisory Skills

Tools & Technologies

HarnessCloudFormationOpenShiftGitLab CISASTDASTSCA

Certifications & Qualifications

AWS CertificationKubernetes CertificationTerraform Certification

Industry Keywords

Technical ConsultingProfessional ServicesImplementationCustomer SuccessAdoption Strategies

Tech Stack

Tools & technologies

AWSAzureGoGoogle Cloud PlatformJenkinsKubernetesLinuxOpenShiftPythonTerraform

About the role

Key responsibilities & impact

Embed with customer teams as a hands-on technical partner, working directly in their environments to solve real-world challenges
Own the technical success of customer implementations across multiple Harness modules
Act as a bridge between customer teams and Harness Product & Engineering
Provide hands-on guidance to integrate Harness into existing toolchains and processes
Design and implement CI/CD, infrastructure, and DevSecOps workflows tailored to customer architectures
Lead onboarding, implementation, and enablement programs to accelerate time-to-value
Drive adoption across the breadth of the Harness platform, helping customers expand beyond initial use cases
Architect solutions that span multiple modules (e.g., pipelines, infrastructure, security, cost optimization)
Guide customers toward a platform-centric approach rather than fragmented tooling
Serve as a trusted advisor to engineering and platform leadership
Develop and execute success plans aligned to business and technical outcomes
Lead technical reviews and business reviews to demonstrate value and identify growth opportunities
Analyze usage, pipeline performance, and adoption data to identify gaps and opportunities
Deliver actionable recommendations across technology, processes, and team practices
Proactively identify risks to adoption or retention and drive mitigation strategies
Partner with Product and Engineering to influence roadmap based on customer feedback
Collaborate with Sales and Customer Success on expansion and renewal strategies

Requirements

What you’ll need

7+ years in software engineering, solutions architecture, DevOps, or technical consulting
Experience working in deeply technical, customer-facing roles, ideally in a forward deployed, consulting, or professional services capacity
Proven ability to lead complex implementations and drive customer outcomes
Experience across multiple of the following: AWS, GCP, Azure, Terraform, CloudFormation, Linux, Kubernetes, Helm, Kustomize, OpenShift, Jenkins, GitHub Actions, GitLab CI, Harness, Python, Bash, YAML (Go is a plus)
Secure pipeline design and policy enforcement
Familiarity with SAST, DAST, SCA, or supply chain security concepts
Experience integrating security into CI/CD workflows
Relevant certifications (AWS, Kubernetes, Terraform, etc.)

Benefits

Comp & perks

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement