Harness

Events

• Contribute to the overall strategy and execution of event-based marketing for third-party events, from understanding the competitive landscape, developing a corresponding event plan and implementing associated logistics
• Build a scalable, repeatable events framework that can be expanded to support global audiences and multiple product lines.
• Lead the end to end execution of strategic tier one national events, regional events and collaborate with the global team on the execution of the Harness user conference road show
• Manage event deliverables from start to finish including budget development, materials creation, staffing, on-site set-up and logistics and post event reporting
• Ensure booth design, collateral, and digital assets maintain a cohesive brand presence and create engagement with event attendees.
• Implement strong follow-up with sales teams and measure results against goals to evaluate future participation, areas of improvement, and recommendations
• Support broader events team on global initiatives, including ancillary event support and management of the events calendar to ensure that all major events and campaigns are documented and communicated to internal teams

Senior Strategic Events Marketing Manager

Producer

• Own the end-to-end web strategy for Harness.com, aligning site architecture, content, and UX with business goals (pipeline, product adoption, brand).
• Act as the primary owner of the website roadmap, balancing strategic initiatives with ongoing production needs.
• Continuously evolve the website to reflect product launches, positioning updates, and market trends.
• Own Harness’s organic discoverability strategy across traditional search engines and AI-driven answer engines (e.g. Google SGE, ChatGPT, Perplexity, Claude).
• Define and evolve an AEO / GEO strategy focused on entity authority, structured content, use-case clarity, and high-signal pages optimized for LLM citation and summarization.
• Partner with Product Marketing and Content to ensure product positioning, narratives, and use cases are reflected in search- and AI-readable site architecture.
• Lead keyword strategy, content gap analysis, and competitive audits — with increasing emphasis on intent, topics, and entities over pure keyword volume.
• Establish standards for technical SEO, structured data, internal linking, and content templates that scale across modules and solutions.
• Own performance measurement across classic SEO metrics and emerging indicators of AI discoverability (citations, visibility, zero-click exposure).
• Manage and direct external SEO / GEO agencies or vendors, setting strategy, reviewing output, and holding them accountable to performance outcomes.
• Own the Webflow platform strategy, including site architecture, CMS structure, templates, governance, and quality standards.
• Ensure Webflow is used as a scalable, performant growth platform
• Partner with design, engineering, and external vendors to ship new site experiences, templates, and technical improvements.
• Oversee execution of site updates and launches, ensuring speed, accessibility, SEO hygiene, and brand consistency.
• Set clear processes and prioritization for web work.
• Optimize key conversion paths across the site (product pages, solutions, resources, demos).
• Run experiments (A/B tests, messaging iterations, layout changes) to improve engagement and conversion rates.
• Partner with demand gen on landing pages and campaign experiences.

Web Producer

Software Engineer

• Build, maintain, and enhance marketing web pages using Webflow, ensuring high performance and responsiveness.
• Manage Webflow CMS collections, structure dynamic content, and optimize workflows for efficient content updates.
• Work closely with designers to bring Figma designs to life while ensuring pixel-perfect accuracy and responsiveness.
• Familiar with Client-First or other style guidelines and strategies, maintain consistency by adhering to style guidelines and strategies for Webflow projects.
• Improve site speed, performance, accessibility, and SEO/AEO best practices.
• Implement A/B testing, conversion rate optimizations, and tracking integrations with Google Analytics, Marketo, or similar tools.
• Partner with Marketing, Content, and Growth teams to develop landing pages and campaign assets that drive engagement and conversions.
• Enhance Webflow’s capabilities by implementing custom HTML, CSS, JavaScript, and third-party integrations.
• Perform rigorous testing to ensure cross-browser compatibility, mobile responsiveness, and smooth interactions.

Webflow Developer

Technical Customer Success

• Own end-to-end resolution of complex customer issues across the CI/CD stack — pipelines, deployments, runners, artifacts, integrations, and more.
• Troubleshoot and debug infrastructure automation (Terraform, CloudFormation, Pulumi, etc.), pipeline misconfigurations, and environment-specific CI/CD behaviors.
• Serve as a CI/CD subject matter expert to enterprise customers during onboarding, implementation, and expansion across Harness modules.
• Lead incident triage and root cause analysis during escalations, coordinating cross-functionally and providing detailed feedback to engineering.
• Provide advanced technical guidance on database integrations (PostgreSQL, MongoDB, MySQL, etc.), secrets management, and service-to-service communication.
• Create and improve tooling to automate common tasks, diagnostics, and troubleshooting steps.
• Act as a senior escalation point for the Customer Engineering team and mentor junior engineers in best practices and tooling.
• Maintain detailed internal and external documentation, including implementation runbooks, troubleshooting guides, and customer playbooks.
• Surface patterns in customer issues to influence product roadmap, prioritize fixes, and advocate for usability improvements

Senior Customer Success Engineer

Vice President

• Meet or exceed monthly, quarterly and yearly revenue targets
• Develop and execute a comprehensive regional plan
• Accelerate customer adoption
• Continually build and grow a robust sales pipeline
• Work with partners to extend reach & drive adoption
• Lead contract negotiations
• Develop long-term strategic relationships with key accounts
• Ensure customer happiness and success
• Help to recruit and build TOLA sales team
• Travel throughout the region and beyond as needed

Regional Vice President, TOLA

Architect

• Lead technical onboarding and enablement programs to drive high customer adoption and satisfaction.
• Serve as a trusted technical advisor to customer teams, understanding their goals and challenges.
• Plan and deliver regular Business Value Reviews to demonstrate progress toward customers’ goals, product usage, and realized value.
• Proactively monitor customer health and usage metrics.
• Deliver hands-on support in the Infrastructure-as-Code module.
• Guide customers in building and improving Internal Developer Platforms on Kubernetes.
• Contribute your expertise to new domains such as Software Engineering Intelligence (SEI).
• Act as the voice of the customer internally.

Principal Customer Architect

Full-stack Engineer

• Collaborate with principal engineers and architects on the design, architecture, and development of this platform.
• Solve complex challenges related to data streaming, transformation, and managing extremely large-scale data storage.
• Collaborate closely with various product engineering teams, offering guidance to facilitate their onboarding onto the data platform.
• Author high level & low level design documents.
• Design and implement automation of infrastructure setup using helm, terraform and similar technologies.
• Work alongside Site Reliability Engineers and cross functional teams to diagnose/troubleshoot any production performance related issues

Staff Software Engineer – Data Platform, Data Ingestion

Art Director

• Cultivate and enhance Harness’ core brand identity, voice, visual diagrams, and explanatory visuals.
• Lead a diverse team of brand designers, offering mentorship, career development, and creative guidance.
• Evaluate our creative strategies, analyze competitor efforts, and propose and implement a cohesive creative vision.
• Generate concepts for content initiatives, influencer partnerships, sponsorships, and co-branding projects.
• Demonstrate thought leadership and early adoption of AI and other efficiency tools to enable greater productivity and more agile and expansive testing and optimization.

Creative Director

Community Manager

• Support the overall program management and growth of the EngineeringX community, a network of senior engineering leaders focused on advancing technology, fostering leadership, and building meaningful connections.
• Drive member recruitment and develop new ways to grow community membership.
• Collaborate with Field CTOs and internal experts to curate and publish thought leadership content and blogs.
• Own community communications, including weekly newsletters, event invitations, and lifecycle-based messaging — with an emphasis on segmentation, relevance, and member engagement.
• Develop and execute a virtual event strategy that drives community engagement through curated workshops, peer discussions, and technical sessions that promote engineering excellence, innovation, and meaningful member connections.
• Ensure the community delivers clear, measurable value through curated events, expert resources, peer collaboration, and experimentation-driven programming that helps members grow their teams and careers.
• Track and report on community health and engagement over time, including participation trends, content performance, and experimentation outcomes, and use insights to inform future programming.
• Manage the day-to-day execution of on-going customer marketing programs — ensuring timelines, communications, and deliverables stay on track.
• Coordinate customer storytelling initiatives across events, webinars, and conferences — sourcing speakers, prepping presenters, and supporting on-site logistics.
• Assist in the execution of Customer Advisory Board logistics, including scheduling, communications, and post-meeting summaries.