Harness

Account Executive

• Exceeding your number- Winning new enterprise logos
• Forecasting correctly, communicating clearly, aligning brilliantly with the rest of the team
• Not being afraid of being data driven - including using Salesforce and other tools to track your progress
• Managing full sales cycle from prospect to close
• Collaborating with other teams, including sales engineering and sales development

Enterprise Account Executive

Implementation Specialist

• Serve as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion
• Code Fluency: Comfortable reading source code to understand how a product behaves
• Own complex customer issues across Kubernetes (k8s), ECS, Docker, cloud platforms, and on-premise/hybrid environments
• Perform root-cause analysis on pipeline failures, deployment issues, runner/agent connectivity, and secrets management errors
• Debug infrastructure automation, execution logs, and metrics data across CloudWatch, Google Cloud Operations/Stackdriver, and Azure Monitor
• Lead incident triage during escalations, coordinate cross-functionally, and deliver clear technical findings to Engineering
• Reproduce edge-case bugs with clean reproduction steps and drive resolution in partnership with Product and Engineering
• Develop and maintain runbooks, troubleshooting guides, and customer-facing playbooks

Staff Customer Engineer

Senior Enterprise Account Executive

Analyst

• Provide expert compensation consulting and analysis for client groups, ensuring internal equity and external competitiveness.
• Support job evaluations, market pricing, and leveling of roles using compensation surveys (e.g., Radford, Mercer, WTW).
• Collaborate with Talent Acquisition on compensation offers and hiring decisions.
• Conduct ad hoc and cyclical compensation analysis (e.g., mid-year and year-end compensation review).
• Partner with People Analytics to create compensation dashboards and insights.
• Ensure compensation practices comply with legal requirements and internal policies.
• Support the development and rollout of compensation structures, salary bands, and pay transparency initiatives.
• Collaborate on compensation communication materials and training for managers and HR.

Compensation Analyst

Billing Specialist

• Generate, review, and deliver accurate customer invoices aligned to contract terms and ASC 606 revenue recognition policies.
• Support all billing models including subscription, usage-based, milestone, and professional services; ensure zero contractual mismatches.
• Maintain billing system integrity (NetSuite); serve as primary owner of the billing module, managing customer setup, amendments, and terminations.
• Proactively identify and resolve billing gaps and exceptions before each period close.
• Build strong partnerships with DealOps, Sales Org, Legal, IT, and Finance; communicate clearly and escalate issues with the right context and urgency.
• Own the AR aging cycle; monitor outstanding balances, prioritize outreach, and develop tailored collection strategies for key accounts.
• Manage the end-to-end cash application process, ensuring timely and accurate posting of bank deposits, wire transfers, and credit card payments to the subledger.
• Perform credit reviews for new customers and establish/monitor credit limits to mitigate financial risk.
• Resolve payment disputes, credit memos, and refund requests within defined SLAs; partner with Legal and Deal Ops on complex contract interpretations.
• Develop and maintain AR dashboards to track key performance indicators (KPIs) including DSO (Days Sales Outstanding), collection efficiency, and aging trends.
• Regularly analyze existing billing and AR workflows to identify bottlenecks and implement scalable, automated solutions.
• Lead initiatives to streamline the "quote-to-cash" process in collaboration with IT and Sales Operations to reduce manual intervention.
• Create and maintain standard operating procedures (SOPs) for all AR and billing tasks, ensuring they are updated as processes evolve.
• Complete all billing and AR tasks on schedule, including journal entries for accruals, adjustments, and financial flux analysis.
• Maintain audit-ready documentation and support external audit requests (PBC samples, process walkthroughs).
• Ensure billing practices comply with ASC 606, SOX controls, and internal company revenue recognition and credit policies.

Lead Billing Analyst

Customer Success Manager

• Drive adoption and outcomes
• Build and run success plans tied to customer goals, milestones, and measurable outcomes
• Establish a repeatable operating cadence that keeps onboarding and adoption moving
• Monitor engagement and usage signals to proactively remove friction and drive progress
• Deliver QBRs and EBRs that connect Harness usage to customer outcomes
• Produce crisp BVR style recaps that document value delivered, risks, and next steps
• Maintain stakeholder alignment across technical and executive audiences
• Maintain clear renewal status, timeline, and risk posture across your portfolio
• Surface risk early and coordinate action plans to keep customers on track
• Partner closely with Sales to ensure renewals are proactive, clean, and value backed
• Drive clear ownership and follow through on customer action items and escalations
• Keep customer records accurate and current in Salesforce and Gainsight
• Coordinate cross functional resources to unblock customers and stabilize outcomes

Full-stack Engineer

• Design and build full-stack features from UI to API to database using React, NextJS, NestJS, and Postgres
• Collaborate cross-functionally with product and design, to solve real customer problems and ship elegant solutions
• Maintain and scale infrastructure using Terraform and AWS to ensure uptime, security, and performance
• Build reliable and performant APIs using REST and gRPC to support seamless interactions across our ecosystem
• Write high-quality, tested code and participate in code reviews and team ceremonies
• Contribute to architectural decisions and help improve developer velocity, system resilience, and scalability

Senior Full-Stack Software Engineer

Revenue Operations

• Lead live training sessions with presence and credibility: new hire bootcamps, ongoing skill workshops, objection-handling labs, and deal reviews.
• Own a meaningful portion of how new AEs and SEs come up to speed at Harness.
• Design and run a cohesive intermediate and ongoing development program that meets reps at their actual stage.
• Identify skill gaps through call reviews, rep feedback, and sales leader input.
• Partner with our CRO and sales leadership to extend and reinforce the leadership development program.

Revenue Enablement Director

Software Engineer

• Own the go-to-market story for Harness Internal Developer Portal
• Drive messaging, competitive positioning, sales enablement, customer storytelling, and analyst engagement
• Partner with Product to bring customer and market insights directly into roadmap decisions
• Develop thought leadership assets: blogs, briefs, videos, presentations, and campaigns
• Perform funnel analysis to uncover optimization opportunities and drive adoption

Senior Product Marketing Manager – Developer Portal

Security Engineer

• Design and develop product security APIs, tools, and utilities for internal and external stakeholders.
• Conduct threat modeling and secure design reviews for application backend services and business integrations.
• Perform advanced penetration tests and adversarial attack simulations against Harness modules, APIs, and codebase using industry-standard frameworks.
• Lead manual and automated code review efforts to discover vulnerabilities, weaknesses, and anti-patterns in the Harness platform.
• Implement and operate security tooling including SAST, DAST, and SCA, and integrate these into CI/CD pipelines.
• Consult and advise developers and Product Managers on security standards, vulnerability remediation, and security architecture.
• Assess risks and trade-offs, and propose solutions for product security features such as authentication and authorization.
• Participate in the creation, review, and implementation of technical security standards across global engineering teams.
• Use the Harness platform to integrate security processes like vulnerability management into the SDLC.
• Collaborate cross-functionally with Engineering and Product to accelerate the release of software with security by design.