Staff Customer Engineer

Harness

Staff Software Engineer specializing in customer-facing engineering roles at Harness. Focused on troubleshooting and building solutions for enterprise customers across various platforms.

Posted 6/3/2026full-timeRemote • 🇺🇸 United StatesLead💰 $148,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

AWSAzureCloudDockerGoogle Cloud PlatformJavaScriptKubernetesLinuxNode.jsPrometheusPythonSplunk

About the role

Key responsibilities & impact

Serve as the primary technical resource for enterprise customers during complex troubleshooting, onboarding, and expansion
Code Fluency: Comfortable reading source code to understand how a product behaves
Own complex customer issues across Kubernetes (k8s), ECS, Docker, cloud platforms, and on-premise/hybrid environments
Perform root-cause analysis on pipeline failures, deployment issues, runner/agent connectivity, and secrets management errors
Debug infrastructure automation, execution logs, and metrics data across CloudWatch, Google Cloud Operations/Stackdriver, and Azure Monitor
Lead incident triage during escalations, coordinate cross-functionally, and deliver clear technical findings to Engineering
Reproduce edge-case bugs with clean reproduction steps and drive resolution in partnership with Product and Engineering
Develop and maintain runbooks, troubleshooting guides, and customer-facing playbooks

Requirements

What you’ll need

6+ years in a customer-facing engineering, DevOps, SRE, or platform engineering role
Solid hands-on experience with Kubernetes (k8s), ECS, and Docker
Experience across at least two major cloud platforms (AWS, GCP, Azure)
Solid understanding of CI/CD concepts and tooling
Comfortable owning a customer call without escalating every decision
Able to write up technical findings clearly
Proficiency with Linux systems, networking fundamentals, and distributed system debugging
Scripting ability in at least one language (Python, Node.js, Bash, or similar)
Hands-on experience with observability tooling (Datadog, Splunk, Prometheus, or similar)

Benefits

Comp & perks

Competitive salary
Comprehensive healthcare benefits
Flexible Spending Account (FSA)
Flexible work schedule
Employee Assistance Program (EAP)
Flexible Time Off and Parental Leave
Monthly, quarterly, and annual social and team building events
Monthly internet reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

KubernetesECSDockerAWSGCPAzureCI/CDLinuxPythonBash

Soft Skills

customer-facingtechnical communicationincident triageproblem-solvingcross-functional coordinationroot-cause analysisdebuggingownershipclear documentationcollaboration