Senior Implementation Manager

UpKeep

Senior Implementation Manager leading complex multi-product implementations at UpKeep. Driving customer success and operational efficiency in AI-powered maintenance solutions with extensive customer engagement.

Posted 7/21/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $85,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading complex enterprise SaaS implementations, managing multi-stakeholder projects, and optimizing deployment strategies. Strong ability to build executive relationships and mentor teams in consultative delivery and advanced configuration.

Highest-signal resume keywords

Enterprise SaaS ImplementationProject ManagementData MigrationSalesforce ExperienceBilingual in English and Spanish

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Implementation OptimizationAdvanced ConfigurationComplex Project ExecutionStakeholder ManagementConsultative Delivery

Soft Skills

MentoringCoachingRelationship Building

Tools & Technologies

CMMSSalesforceProject Management Tools

Industry Keywords

Multi-Product CustomersProvider IntegrationsPhased RolloutsAI-Assisted Data Formatting

About the role

Key responsibilities & impact

Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success.
Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases.
Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams.
Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution.
Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.

Requirements

What you’ll need

Bachelor’s Degree a plus in business, communications, or a related field
4+ years experience implementing enterprise SaaS solutions or leading complex customer deployments
Proven ability to manage high-complexity, multi-stakeholder implementation projects
Strong experience with data migration, integrations, and advanced configuration use cases
Experience using Salesforce and project management tools
Fluency in English and Spanish (spoken and written) highly preferred.

Benefits

Comp & perks

Competitive comp
Meaningful ownership
Benefits that support your health, focus, and long-term growth.