UpKeep

System Administrator

• Owns HQ infrastructure including configuration, maintenance, security, and ensuring uptime for UpKeep personnel based in the office
• First point of contact to manage company wide help desk tickets, ensuring tickets are tracked to resolution in accordance with service level agreements
• Provide advanced technical support, professional communication, and escalation management across hardware, software, and network issues
• Manage and administer office network infrastructure (Wi-Fi, routers, conference room AV systems) to ensure reliability and uptime
• Provide on-call support for critical incidents and lead resolution efforts with system administrators and stakeholders
• Lead escalations and proper handoffs of incidents to teams across the organization
• Utilize tools and resources to stay up to date on technical knowledge in a multi-platform environment
• Support new hire onboarding and offboarding, including laptop provisioning, account setup, and orientation on UpKeep tools and IT processes
• Own IT asset lifecycle management (procurement, inventory, deployment, recovery)
• Administer and manage core tools including Google Workspace, Zoom, Slack, MDM solutions (e.g., Kandji), and other SaaS platforms
• Monitor and administer software licenses using software inventory systems
• Troubleshoot and resolve issues across hardware, operating systems, cloud applications, mobile devices, printers, phones, and connectivity
• Serve as subject matter expert on video/web conferencing tools and lead AV support for company events or high-priority meetings
• Identify and implement process improvements to strengthen IT operations and employee experience
• Create and maintain IT documentation and knowledge base articles for internal use and employee self-service

Senior IT Systems Administrator