UpKeep

Product Marketing

• Partner with Product to shape go-to-market strategy and lead full-cycle launches
• Develop differentiated positioning and messaging
• Own the creation of enablement materials for Sales and Customer Success
• Collaborate with Demand Generation and Growth Marketing teams
• Act as the voice of the customer
• Monitor competitive landscape and emerging market trends
• Refine and socialize personas, use cases, and customer journeys
• Contribute to internal alignment by equipping teams with tools and training
• Leverage AI tools to experiment, streamline processes, and accelerate go-to-market execution
• Lead UpKeep’s competitive intelligence program

Senior Product Marketing Manager

Customer Success Manager

• Manage a dedicated book of business within a high-touch engagement model
• Build strong, trusted customer relationships through recurring weekly or monthly meetings, ongoing email and phone communication, and periodic onsite engagements
• Multi-thread engagements within high-ARR accounts by identifying, engaging, and sustaining relationships with multiple stakeholders
• Act as a trusted product advisor, driving sustained usage and adoption of UpKeep’s core platform and all add-on products
• Share best practices related to user adoption, system administration, and maintenance workflow optimization
• Drive consistent customer engagement across multiple channels
• Conduct proactive outreach to non-engaged or at-risk accounts

Senior Product Marketing Manager

Senior Customer Success Manager