UpKeep

Implementation Specialist

• Lead end-to-end implementations for CMMS and multi-product customers, including CMMS, Safety, Fleet, Learn, Edge, Nova, and provider integrations.
• Serve as the primary project owner and strategic advisor, accountable for delivery quality, scope management, and on-time go-live success.
• Scope, plan, and lead implementation optimization projects, including re-deployments, phased rollouts, and advanced configuration use cases.
• Establish strong executive-level relationships with customer sponsors, stakeholders, and project teams.
• Mentor and coach Implementation Managers on consultative delivery, AI-assisted data formatting, and complex project execution.
• Partner closely with Product, Sales, Support, and Engineering to support new product launches, pilots, and advanced onboarding motions.

Senior Implementation Manager

Account Executive

• Own a defined book of UpKeep's largest and most strategic accounts.
• Partner closely with Customer Success to grow and expand a named list of strategic accounts.
• Turn satisfied customers into enterprise-wide deployments.
• Land UpKeep's largest target accounts through coordinated, account-based outbound.
• Conduct deep account research and deliver tailored, consultative, executive-level product demonstrations.
• Own complex, multi-stakeholder contract negotiations and close deals before a structured handoff to Customer Success and Implementation.

Enterprise Account Executive

Sales Operations Manager

• Sit with BDRs and AEs — listen to calls, join demos, give real-time feedback
• Run weekly skill sessions on outbound prospecting, discovery, objection handling, and closing
• Coach to UpKeep's sales methodology and hold reps accountable to it
• Shadow new hires daily during their first 30 days; deliver structured feedback tied to ramp milestones
• Own Sales Bootcamp from Day 1 through first closed deal — structure, content, and execution
• Set clear 30/60/90 ramp benchmarks and track progress against them with the SVP of Sales
• Cut time-to-productivity; own the metric
• Be the in-house expert on our GTM stack (Salesforce, Gong, outbound tools) — not just a trainer, an advocate
• Identify where reps are leaving time on the table due to tool underuse and fix it
• Build lightweight job aids, quick-reference guides, and workflow shortcuts that reps actually use
• Actively use and teach AI tools to make reps faster — call prep, email personalization, objection response, account research
• Build AI-assisted coaching workflows (e.g., Gong + AI feedback summaries, prompt libraries for prospecting)
• Partner with the GTM Engineer to push what's possible; don't wait to be asked
• Maintain a lean, current library of talk tracks, battle cards, and objection handling guides
• Keep materials tight and field-relevant — if reps aren't using it, cut it.

Product Designer

• Define and evolve Product Design processes, standards, and best practices.
• Partner with Product and Engineering leadership to shape product strategy and user experience vision.
• Champion user-centered design principles throughout the product development lifecycle.
• Establish and maintain a high bar for design quality, usability, and consistency.
• Lead design reviews and foster a culture of constructive feedback and continuous improvement.
• Integrate into planning and execution cadences as a strategic partner to Product and Engineering.
• Translate customer needs, business goals, and technical constraints into effective product experiences.
• Facilitate cross-functional workshops and collaborative problem-solving sessions.
• Help define and measure user experience outcomes and success metrics.
• Conduct customer interviews, observations, usability testing, and research initiatives.
• Leverage customer feedback, analytics, and behavioral data to guide design decisions.
• Advocate for customer needs throughout the design and development process.
• Test concepts and designs, iterating based on learnings and feedback.
• Design cohesive end-to-end experiences across web, mobile, and emerging platforms.
• Create workflows, wireframes, prototypes, and high-fidelity designs.
• Simplify complex workflows while maintaining flexibility for enterprise users.
• Collaborate closely with Product Managers and Engineers to deliver high-quality solutions.
• Design AI-powered experiences including assistants, automation, and intelligent workflows.
• Ensure AI experiences are intuitive, transparent, and trustworthy.
• Collaborate with designers and engineers to scale and maintain a robust design system.
• Drive consistency across products through reusable patterns and components.
• Mentor and coach Product Designers through feedback and professional development.
• Participate in recruiting and onboarding design talent.
• Help build a high-performing Product Design organization as the company grows.

Lead Product Designer

Product Marketing

• Partner with Product to shape go-to-market strategy and lead full-cycle launches
• Develop differentiated positioning and messaging
• Own the creation of enablement materials for Sales and Customer Success
• Collaborate with Demand Generation and Growth Marketing teams
• Act as the voice of the customer
• Monitor competitive landscape and emerging market trends
• Refine and socialize personas, use cases, and customer journeys
• Contribute to internal alignment by equipping teams with tools and training
• Leverage AI tools to experiment, streamline processes, and accelerate go-to-market execution
• Lead UpKeep’s competitive intelligence program

Senior Implementation Manager

Enterprise Account Executive

Sales Operations Manager

Lead Product Designer

Senior Product Marketing Manager