Sales Operations Manager

UpKeep

Sales Operations Manager facilitating sales coaching and training for BDR and AE teams at UpKeep. Driving process efficiency and leveraging AI for enablement in a hybrid working environment.

Posted 6/12/2026full-timeLos Angeles • California • 🇺🇸 United StatesMid-LevelSenior💰 $100,000 - $120,000 per yearWebsite

About the role

Key responsibilities & impact

Sit with BDRs and AEs — listen to calls, join demos, give real-time feedback
Run weekly skill sessions on outbound prospecting, discovery, objection handling, and closing
Coach to UpKeep's sales methodology and hold reps accountable to it
Shadow new hires daily during their first 30 days; deliver structured feedback tied to ramp milestones
Own Sales Bootcamp from Day 1 through first closed deal — structure, content, and execution
Set clear 30/60/90 ramp benchmarks and track progress against them with the SVP of Sales
Cut time-to-productivity; own the metric
Be the in-house expert on our GTM stack (Salesforce, Gong, outbound tools) — not just a trainer, an advocate
Identify where reps are leaving time on the table due to tool underuse and fix it
Build lightweight job aids, quick-reference guides, and workflow shortcuts that reps actually use
Actively use and teach AI tools to make reps faster — call prep, email personalization, objection response, account research
Build AI-assisted coaching workflows (e.g., Gong + AI feedback summaries, prompt libraries for prospecting)
Partner with the GTM Engineer to push what's possible; don't wait to be asked
Maintain a lean, current library of talk tracks, battle cards, and objection handling guides
Keep materials tight and field-relevant — if reps aren't using it, cut it.

Requirements

What you’ll need

3–6 years in sales enablement, sales coaching, or as a high-performing individual contributor in a sales role
Experience working directly with BDR and/or SMB/mid-market AE teams
Comfort on the floor — energized by time with reps, not drained by it
Strong working knowledge of Salesforce; Gong experience a plus
Hands-on experience using AI tools in a sales context (Claude, ChatGPT, etc.)
Ability to build fast, iterate, and not over-engineer — this is a startup environment
LA-based; available in-office 3 days per week.

Benefits

Comp & perks

Competitive comp, meaningful ownership, and benefits that support your health, focus, and long-term growth.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

sales enablementsales coachingoutbound prospectingdiscoveryobjection handlingclosingAI toolsGTM stackSalesforceGong

Soft Skills

real-time feedbackcoachingaccountabilitycommunicationcollaborationadaptabilityenergeticbuilding relationshipsiterative developmenttime management