Customer Centric Engineer

Acryl Data

Customer Centric Engineer providing advanced troubleshooting and guiding onboarding for clients in an AI & Data Platform. Collaborating with engineering teams to enhance customer experience and product evolution.

Posted 7/8/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

AirflowAWSAzureBigQueryCloudDockerGoogle Cloud PlatformJavaScriptKubernetesPythonReactSQLTableauTypeScriptUnix

About the role

Key responsibilities & impact

Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack).
Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code.
Ensure our customers achieve fast and lasting success with DataHub.
Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies.
Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback.
Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles.
Continuously expand your technical skill set through training, certifications, and self-directed learning.

Requirements

What you’ll need

5+ years of experience in software engineering, data engineering, or supporting complex enterprise applications.
Expertise and understanding of Python; general understanding of frontend technologies like React, TypeScript, JavaScript, etc.; experience with data pipelines, ELT processes, and the modern data stack.
Proficiency with SQL and enterprise data platforms such as Snowflake, BigQuery, dbt, Airflow, Tableau, or Looker.
Solid understanding of networking, system architectures, and cloud platforms (AWS, Azure, GCP). Understanding of (and experience with) modern orchestration technologies (Kubernetes, GKE, AKE, Docker, etc.)
Experience with UNIX commands and system administration/navigation.
Experience troubleshooting and debugging code in enterprise environments.
Excellent written and verbal communication skills — able to explain technical detail clearly to customers at all levels.
A passion for helping customers succeed and a mindset rooted in collaboration and empathy.
An appetite for working in a fast-paced startup environment.
Bachelor’s degree in Computer Science or equivalent practical experience.

Benefits

Comp & perks

Competitive package: Salary, health benefits, and equity. You’ll have an ownership stake in the company.
Comprehensive health coverage: We cover 99% of medical, dental, and vision premiums employees, and 65% for dependents.
Flexible savings accounts: We offer FSAs to help cover planned or unexpected healthcare costs. You can also opt into a Dependent Care FSA to support family needs.
Support for every path to parenthood: Through Carrot Fertility, we provide inclusive fertility benefits and family-forming support. All U.S. employees have access, regardless of age, gender identity, or family structure.
Time off that works for you: Our unlimited PTO and sick leave policy is designed for flexibility, rest, and real life.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PythonSQLData PipelinesELT ProcessesDebuggingUNIX CommandsSystem AdministrationNetworkingSoftware EngineeringData Engineering

Soft Skills

Excellent CommunicationCollaborationEmpathyCustomer Success MindsetAdaptability