Acryl Data

Technical Program Manager

• Manage end-to-end release cadences for both DataHub Core (OSS) and our Managed Cloud
• Coordinate cross-functional teams including engineering, product, QA, DevOps, documentation, and customer success
• Define Quality Gates: Establish the "Go/No-Go" criteria that ensure every release is rock-solid
• Build Automation: Design the dashboards and runbooks that turn manual release chaos into a streamlined machine
• Risk Mitigation: Identify breaking changes and dependency conflicts before they hit production
• Serve as the central point of contact for all release-related questions and updates
• Facilitate release retrospectives and drive continuous improvement initiatives

Technical Program Manager – Release Management

Implementation Specialist

• Provide advanced technical support to our growing customer base via multiple channels (Zendesk, Zoom, Slack).
• Troubleshoot complex issues spanning software configuration, networking, and integrations — including analyzing logs, reproducing issues, and debugging code.
• Ensure our customers achieve fast and lasting success with DataHub.
• Act as a trusted advisor, helping customers optimize their usage and proactively address gaps or inefficiencies.
• Collaborate with product, engineering, and ingestion teams to resolve escalations and improve product functionality.
• Monitor customer health metrics and advocate internally (alongside our Customer Success team) for improvements based on customer feedback.
• Contribute to customer-facing resources: FAQs, troubleshooting guides, training materials, and knowledge base articles.
• Continuously expand your technical skill set through training, certifications, and self-directed learning.

Customer Centric Engineer

Engineering Manager

• Lead the evolution of our ingestion framework to handle high-throughput ingestion of structured and unstructured metadata at enterprise scale.
• Spearhead the development of intelligent, agent-based solutions for onboarding and troubleshooting.
• Work with Product to set strategy, and with Customer Support, Customer Success and Sales to resolve customer issues.
• Drive down technical debt and invest in developer productivity and long-term reliability.