Implementation Manager

ParentSquare

Implementation Manager at ParentSquare facilitating communication between schools and families through effective implementation. Leading clients from initial setup to long-term success with the platform.

Posted 7/2/2026full-timeRemote • California • 🇺🇸 United StatesJuniorMid-Level💰 $65,000 - $90,000 per yearWebsite

About the role

Key responsibilities & impact

Completing successful implementation for multiple clients/accounts as assigned
Maintaining exceptional customer satisfaction ratings while completing timely and accurate data migration, system configuration and initial training
Ensuring customers are established before transitioning to the Customer Support team for the remainder of their life cycle
Managing internal tools that support implementation with documentation, training and metrics
Troubleshooting and support/escalate issues in the implementation process in order to find a timely and correct solution
Sharing best practices, tips and participate in coaching to help us become a best-in-class implementation department
Maintaining up-to-date information in CRM about implementation status, deliverables and timeline
Supporting additional customer training and creating/updating documentation as needed
Providing backup support for our customer support desk during our high volume periods.

Requirements

What you’ll need

2+ years of experience and proven success in customer implementations within an Edtech company or school/district
Bachelor’s degree (or higher) from an accredited college or university preferred
Excellent project and time management skills with the ability to maintain multiple different projects in different phases at the same time
Extensive experience in leveraging technology to support implementation (i.e. Hubspot, Jira, Zendesk)
Some familiarity with SFTP and API for the purpose of collecting data.
Excellent communication skills (written, verbal, presentation and interpersonal)
Strong work ethic and ability to work effectively both independently and in a collaborative team environment.

Benefits

Comp & perks

Employer-paid health insurance (including dependent coverage)
An employer-matched 401K retirement savings program from day 1
Paid Parental Leave
Stock options
Health + wellness reimbursements
PTO that increases each year
15 paid holidays, including your birthday!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Data MigrationSystem ConfigurationDocumentationTrainingSFTPAPI

Soft Skills

CommunicationCollaborationTime ManagementProblem SolvingWork Ethic

Certifications

Bachelor’s Degree