Senior Customer Engineer, Digital Native Enterprise

Cloudflare

Senior Customer Engineer engaging Digital Native accounts for Cloudflare. Leading technical relationships and driving customer adoption across Cloudflare's portfolio.

Posted 7/22/2026full-timeLos Angeles • California • 🇺🇸 United StatesSenior💰 $221,000 - $267,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in web security, networking, and cloud infrastructure while effectively building relationships with key stakeholders. Proficient in delivering technical solutions and driving business growth through strategic account management and customer engagement.

Highest-signal resume keywords

Web Security ExpertiseCloud Infrastructure ProficiencyExceptional Communication SkillsAI-Native Development ExperienceCustomer-Facing Technical Role Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

PythonJavaScriptGoWeb Application Firewall (WAF)DDoS MitigationZero TrustBGPDNSAWSGCP

Soft Skills

Exceptional CommunicationPresentation SkillsRelationship Building

Tools & Technologies

Cloudflare WorkersAI GatewayVectorizeRetrieval-Augmented Generation (RAG)SD-WAN

Industry Keywords

CybersecurityNetworkingCloud ComputingTechnical OnboardingCustomer Lifecycle Management

Tech Stack

Tools & technologies

AWSAzureCloudCyber SecurityDNSGoGoogle Cloud PlatformJavaScriptPythonTCP/IP

About the role

Key responsibilities & impact

Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio — Security, Networking, and Developer Platforms
Build technical champions and executive relationships within target accounts
Represent Cloudflare at industry events, developer communities, and cybersecurity conferences
Serve as the primary technical contact from contract signature through full platform adoption
Lead and oversee technical onboarding and implementation — you are the engineering relationship, not a handoff
Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value
Carry a variable quota tied directly to new business acquisition and ongoing account growth
Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI
Maintain continuous, deep relationships with key stakeholders — from engineering leads to CISOs and CTOs — throughout the entire customer lifecycle
Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Requirements

What you’ll need

Deep understanding on The Life of a Request on the Internet
Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
Exceptional communication and presentation skills — equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
AI-Native Development: You have integrated AI-augmented workflows (e.g., Windsurf, OpenCode) into your daily development cycle to accelerate prototyping and delivery.
Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
Proficiency in Python, JavaScript, or Go — able to write integration scripts, API connectors, and edge computing functions
Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
Hands-on experience building cloud-based applications
Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Benefits

Comp & perks

Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave