IT Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors.

Senior IT Customer Support

• Serve as the primary author and communicator for customer-facing alerts.
• Actively track, assign, and route incoming tickets within the centralized queue.
• Leverage remote control software and diagnostic utilities to isolate and resolve operating system errors, software conflicts, registry issues, and application anomalies securely over the wire.
• Conduct remote provisioning, account modification, password resets, and group permission changes within Active Directory and enterprise identity vaults.
• Provide structured, remote step-by-step guidance to walk end-users through peripheral verification and network device troubleshooting, while executing centralized application deployments and updates.

• Provide internal IT support to staff, troubleshooting hardware, software, and service issues.
• Analyze current internal IT workflows and systems to identify areas for process improvement.
• Develop tools and scripts to automate routine IT resource management and provisioning tasks.
• Assist with the administration and configuration of devices using MDM and cloud platforms such as Mosyle, Microsoft Intune, AWS, and GCP.
• Assist in setting up monitoring and alerting for internal systems to ensure high availability.
• Create and maintain detailed documentation for IT systems, setups, and user troubleshooting guides.
• Assist in tracking and documenting internal IT assets, hardware, and software licenses.
• Prepare summary reports on IT support trends, tool performance, and recommendations for future roadmaps.
• Work with our security team to address internal system security issues and respond to incidents.

IT Support Intern

• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues
• Proactively support Account Management team as necessary
• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
• Ensure all processes and procedures are completed and quality standards are met
• Demonstrate consistently sound judgment and creative thinking
• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
• Receive and answer concerns from customers or users in relation to the customer questions
• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
• Investigate, track and resolve customer concerns; identify trends and recommend solutions
• Support the overall customer satisfaction of customer accounts.

Transit Specialist – Intermediate

• Serve role of product lead in an agile with scrum development methodology developing software: define Epics, Features and User stories, actively participate in Kaizen and Sprint process and manage cost, feature, and schedule tradeoffs throughout the development cycle
• Effectively interface with cross-functional teams of clinical domain experts, Product Directors, program management, and application development teams in a new product development/enhancement process
• Prioritize product fixes and enhancements based on input from customer
• Work with developers and QA Engineers to produce and test new features and fixes
• Become a product expert and subject matter expert on a portfolio of clinical protocol products.

Senior Product Manager – IT

• Responsible for answering inbound and outbound contacts
• Document the contact details within the ticketing system(s)
• Provide customers with timely and accurate responses
• Assist customers in troubleshooting and resolving problems
• Interface well with customers at various levels of seniority
• Serve as the initial point of contact for troubleshooting hardware/software issues
• Address support requests received over the phone, chat, or email and/or web-based systems
• Properly diagnose issues and route unresolved issues to the next level of support
• Perform account password administration and process new user account requests
• Monitor customer problems to ensure prompt service/resolution is provided
• Remain on queue and available to assist end users during specified shift

Help Desk Analyst, Tier 1

• Lead and supervise multi-tier IT service desk teams supporting scientific computing, laboratory, and clinical research environments.
• Manage deskside, Tier 3 engineering, and specialized scientific instrument support for researchers and clinicians.
• Oversee support for heterogeneous endpoints including Windows, macOS, Linux, iOS, and scientific instrumentation systems.
• Ensure rapid response and resolution for mission-critical incidents affecting research workflows and laboratory operations.
• Implement and maintain IT service management processes (incident, problem, change, configuration) using tools such as ServiceNow.
• Coordinate with researchers, clinicians, IT engineering teams, vendors, and NIH enterprise services to deliver high-quality support.
• Maintain compliance with cybersecurity requirements and best practices in federal and scientific environments.

Scientific IT Service Desk Manager

• Retain and expand VTG’s most strategic accounts
• Own a small portfolio of our largest clients and hunt growth inside it — expanding wallet share, converting spend into recurring services, and opening whitespace with service lines the account hasn’t bought yet
• Complete the relationship transfer map for every account, hold first executive introductions, and establish your CRM baseline
• Draft account plans and whitespace reviews for the full portfolio
• Lead your first executive QBRs solo, build expansion pipeline to coverage, and map the renewal calendar 12 months out
• Cross-functional orchestration across Service Delivery, Operations, Product, Finance, and Support so delivery excellence protects and grows each relationship.
• Accurate account plans, forecasting, and pipeline for renewals and expansion

Strategic Account Manager – IT, MSP

• Lead and direct complex, cross-functional technology projects ensuring familiarity with scope, objectives and technical dependencies.
• Partner closely with the Technology team as the primary project driver while maintaining alignment with Business Transformation standards and governance practices
• Establish and document clear roles and responsibilities for project team members across technology and business functions.
• Develop and update project plans including tasks, milestones, responsibilities, dependencies, timeline, and status.
• Communicate project plans to affected parties to ensure a common understanding, set proper expectations, and align technical and non-technical stakeholders.
• Manage projects in Smartsheet, the Enterprise Project Management Software, ensuring consistent use of shared tools and templates across enterprise projects
• Facilitate project meetings and create & publish all project and meeting materials, including technology summaries accessible to non-technical audiences.
• Identify, capture and escalate any project issues, risks, actions, and blockers, including those with technical complexity or cross-functional impact.
• Monitor project work and execute change control where necessary.
• Manage project budget, including vendor and licensing costs, where applicable.
• Develop and execute change management plans to support technology adoption across impacted teams and business units
• Coordinate the integration of new technologies, platforms, systems into the Great Gray environment
• Identify risk-related issues needing escalation to executive management.
• Interact with employees at all levels of the organization as well as external technology vendors and partners involved in projects.
• Manage changes to project scope and schedule.
• Complete other related duties as assigned.

Senior IT Project Manager

• Lead end-to-end SOX programs, including planning, execution, and delivery across ITGCs, ITACs, and key business process controls
• Drive risk assessments, control scoping, testing, deficiency evaluation, and remediation
• Define program roadmaps, milestones, and success metrics, ensuring alignment with compliance and audit requirements
• Coordinate with Internal Audit and external auditors to support audit readiness and reliance
• Drive implementation of controls across modern technology environments
• Lead complex, cross-functional programs spanning multiple systems, teams, and business domains
• Embed controls across the software development lifecycle (SDLC)

Senior SOX Manager – IT

• Designs enterprise architecture to enable strategic or tactical transformations
• Applies leading-edge principles, theories, and concepts
• Works on unusually complex problems and provides highly innovative solutions
• Mentors or supervises employees in both company and technical competencies

Lead Enterprise Architect

• Identifies, researches, and resolves technical problems of moderate complexity.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Works under moderate supervision.
• Install operating system and company applications on new computers.
• Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
• Configure and support shared mini-computer stations.
• Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
• Install and manage all printers/copiers.
• Manage badge printing operations, including creating, credentialing, and administering.
• Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

Helpdesk Technician I

• Own infrastructure-related workstreams within a multi-stream IT separation program
• Coordinate across client IT teams, the prime PMO, and third-party vendors
• Track milestones, manage dependencies, and escalate risks within the program governance structure
• Contribute to status reporting and RAID log maintenance
• Support application inventory, server separation planning, and new facility buildout coordination
• Attend onsite sessions in Rockville, MD every other week -- travel is covered

Senior IT Infrastructure Project Manager

• Help define and shape the technology foundation for the organization’s next generation of artificial intelligence, machine learning, and enterprise data platforms.
• Establish the strategic architecture, standards, and technology roadmaps for generative AI, large language models (LLMs), advanced analytics, and data engineering solutions across the health system.
• Collaborate with engineering, security, infrastructure, compliance, and business teams to design scalable, secure, and HIPAA-compliant solutions.
• Lead architecture workshops, develop reference architectures and technical standards, evaluate emerging AI and data technologies, and guide engineering teams in the design and implementation of enterprise solutions.
• Review solution proposals, participate in architecture governance and security reviews, and work closely with stakeholders to translate business requirements into practical and innovative technology strategies.

Enterprise Architect

• Managing the branch pipeline.
• Supporting Wealth Management Lending Officers, Lending Client Advocates.
• Ensuring regulatory compliance while contributing to team productivity, coaching, and process improvement.
• Serving as a central liaison between clients, financial advisors, LCA’s, fulfillment, underwriting, and sales teams.

Wealth Management – Credit Administrator

• Provide first-level technical support to end users by diagnosing, troubleshooting, and resolving hardware, software, network, and account-related issues
• Respond to service requests and incidents via phone, email, ticketing system, and in person
• Ensure timely resolution in accordance with established service-level agreements
• Meet daily IT operational requirements of approximately 1400 users
• Deliver operational computers to end users within the same day 90% of the time
• Provide effective management of validated IT hardware and software requests
• Resolve verified customer complaints within 2 business days of receipt
• Install and test software capabilities prior to releasing computers to end users.

Helpdesk Technician

• Manage 25-30 member relationships, participates in account planning with Gartner Leadership Client Managers and Account Executives
• Assist members to achieve their Mission Critical Priorities by leveraging the appropriate Gartner assets
• Leverage subject matter expertise to create service solutions for the members and multi-member accounts
• Define and deliver innovative solutions by assessing member needs and developing a customized engagement plan in accordance with overall product strategy and deliverables
• Define and conduct on-site briefings for clients at their location in support of key initiatives
• Participate in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review, and renewal
• Responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development and value demonstration activities
• Host and/or participating in periodic onsite member activities, including workshops, research analyst visits (where appropriate), round tables, and webinars (in collaboration with Gartner Research)

Executive Partner, Enterprise Architecture, Innovation

• Provide Tier 1 intake support for system users.
• Assist users with system access, navigation, and basic troubleshooting.
• Respond to user inquiries and support requests in a timely manner.
• Identify, document, and escalate complex issues to higher-level support teams.
• Ensure accurate capture of user issues and initial troubleshooting steps.
• Follow established procedures for issue resolution and escalation.
• Document common issues, solutions, and troubleshooting steps.
• Contribute to knowledge base content to improve support efficiency.
• Support overall user satisfaction and system usability.

Help Desk Junior Analyst

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Support a dynamic new initiative with one of our key clients—a leading force in strengthening the Department of Defense’s cyberspace operations.
• Be part of a mission-driven team at the forefront of cyberspace operations.
• Contribute to national security efforts, knowing your work makes a tangible difference every day.
• Gain exposure to full-spectrum cyber operations, from strategic planning to technical execution.
• This role may involve a non-traditional work schedule; flexibility is required, including evenings, weekends, and holidays, to support 24/7 operations.

IT Support jobs in Maryland

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Senior IT Customer Support

Senior IT Customer Support

IT Support Intern

Transit Specialist – Intermediate

Senior Product Manager – IT

Help Desk Analyst, Tier 1

Scientific IT Service Desk Manager

Strategic Account Manager – IT, MSP

Senior IT Project Manager

Senior SOX Manager – IT

Lead Enterprise Architect

Helpdesk Technician I

Senior IT Infrastructure Project Manager

Enterprise Architect

Wealth Management – Credit Administrator

Helpdesk Technician

Executive Partner, Enterprise Architecture, Innovation

Help Desk Junior Analyst

OSP Permit Specialist I

IT Specialist II