IT Support

• Manage 25-30 member relationships, participates in account planning with Gartner Leadership Client Managers and Account Executives
• Assist members to achieve their Mission Critical Priorities by leveraging the appropriate Gartner assets
• Leverage subject matter expertise to create service solutions for the members and multi-member accounts
• Define and deliver innovative solutions by assessing member needs and developing a customized engagement plan in accordance with overall product strategy and deliverables
• Define and conduct on-site briefings for clients at their location in support of key initiatives
• Participate in all phases of the member lifecycle: pre-sale, on-boarding, relationship management, delivery, review, and renewal
• Responsible for member retention and for contributing toward growth in the region through direct support of Gartner Sales in prospect cultivation, account plan development and value demonstration activities
• Host and/or participating in periodic onsite member activities, including workshops, research analyst visits (where appropriate), round tables, and webinars (in collaboration with Gartner Research)

Executive Partner, Enterprise Architecture, Innovation

• Provide Tier 1 intake support for system users.
• Assist users with system access, navigation, and basic troubleshooting.
• Respond to user inquiries and support requests in a timely manner.
• Identify, document, and escalate complex issues to higher-level support teams.
• Ensure accurate capture of user issues and initial troubleshooting steps.
• Follow established procedures for issue resolution and escalation.
• Document common issues, solutions, and troubleshooting steps.
• Contribute to knowledge base content to improve support efficiency.
• Support overall user satisfaction and system usability.

Help Desk Junior Analyst

• Acquire and/or coordinate the acquisition of all permits needed to enable construction activities.
• Maintain compliance with all applicable Federal, State and Local rules and regulations and company-established standards.
• Maintain communication with the authorities having jurisdiction of the Rights-of-Way in order to manage each permit acquisition process.
• Submit Permit Applications State DOT and Railroad crossings.
• Coordinate with field personnel to ensure manner of crossing and installation is compliant by State, Federal, and Local Standards.
• Coordinate with CAD Tech to prioritize permits needing drawn up and ensuring received drawing meets entity standards.
• Keep track of all upcoming, submitted and completed permit applications, communicating to all relevant teams when crossings are approved.
• Process completed permits as required by entity.
• Process utility verification requests.
• Administrative Contact for Utility Relocations.
• Process Easement Encroachments & Vacations.

OSP Permit Specialist I

• Support a dynamic new initiative with one of our key clients—a leading force in strengthening the Department of Defense’s cyberspace operations.
• Be part of a mission-driven team at the forefront of cyberspace operations.
• Contribute to national security efforts, knowing your work makes a tangible difference every day.
• Gain exposure to full-spectrum cyber operations, from strategic planning to technical execution.
• This role may involve a non-traditional work schedule; flexibility is required, including evenings, weekends, and holidays, to support 24/7 operations.

IT Specialist II

• reviews current and potential technologies, standards, applications, and systems
• supports IT governance oversight alongside driving transformative initiatives
• maintains subject matter expertise in broad enterprise-wide application technologies
• collaborates with IT to review and assess the architecture of Products, Systems, or Applications
• performs in depth technical analysis, research, proof of concepts, and evaluations
• communicates with stakeholders at varying levels within the organization
• manages Enterprise Technology and application governance data, best practices and guidelines

Senior Enterprise Architect

• Diligently implement our business development and pursuit process on high-profile and complex strategic opportunities for the BOU, sector, or Region.
• Collaborate with Growth Leaders, Sectors Leaders, Account Managers, Project Managers, Strategic Pursuits team in developing distinctive value propositions and win themes that clearly differentiate Stantec.
• Collaborate with teaming partners and subconsultants to develop qualifications that will position Stantec’s team for success.
• Lead pursuit team in key pre-RFP qualifying activities, such as client, competitor, and market research; identifying and tracking top client capital plans.
• Actively work with pursuit team to develop and implement pursuit-specific capture plans such as documenting due diligence in project brief, developing win plan, conducting SWOT analysis, preparing an executive summary, conducting preliminary go/no go and strategy review, and identifying the execution team.
• Plan, organize, and direct all elements of the proposal including analyzing the client request, developing a response plan, initiating follow-up go/no go, facilitating strategy review, conducting kick-off meeting, managing and contributing to response sections, lead in-progress reviews, prepare red team review package, incorporate red team input, schedule pricing reviews, and ensure on-time response delivery.
• Lead and organize interview preparation (in-person or virtual) to deliver winning presentations and effectively communicate our proposal story.
• Create and modify existing materials and write content to effectively communicate services, capabilities and market-specific messages.
• Early involvement in the client pursuit process to develop an overall action plan that includes due diligence, profiles of decision-makers and influencers, competitor analysis, project-specific win plan (client issues, features, benefits, and proof statements), strategic teaming plan, and spearhead the preliminary go/no go and strategy review.
• Leverage Stantec’s company wide network to identify and showcase unique capabilities and resources, collaborating with the pursuit team to develop innovative solutions that address client challenges and create a distinctive competitive advantage.
• Support account managers and sector leaders in developing pursuit-specific client engagement strategies and messaging.
• Ensure pursuit strategies and materials align with corporate brand standards, messaging, and positioning.
• Partner with marketing, communications, and public relations teams to support thought leadership, award submissions, and high-visibility marketing initiatives tied to strategic pursuits.
• Leverage firmwide networks to identify expertise, innovations, and differentiators that strengthen pursuit narratives.
• Display creativity in applying graphics (such as photos, graphs, charts, etc.) to improve communication in written documents and provide direction to the graphic design team as needed.
• Ensure all pursuit documents comply with our corporate branding guidelines and client confidentiality requirements.
• Track and evaluate pursuit performance, including win/loss outcomes, trends, and lessons learned.
• Lead or support post-pursuit debriefs and apply insights to improve future pursuit strategies and outcomes.
• Work with pursuit team to regularly monitor pursuit spending and report and address any significant variances.
• Share promotional materials, information, knowledge, and best practices with other Pursuits and Marketing team members.

Pursuit Manager, Federal

• Provide telephone and in-person support to users in the areas of directories, standard Windows desktop applications, and applications developed under the MDVOTERS Contract and its predecessors.
• Serve as the initial point of contact for troubleshooting hardware and software issues across PCs and printers, resolving tier 0/I incidents at first contact whenever possible.
• Escalate complex issues to the appropriate tier or specialist team with clear, complete handoff information, ensuring continuity of support for the end user.
• Communicate clearly and empathetically with end users of varying technical backgrounds, ensuring a consistently positive support experience even under pressure.
• Diagnose and resolve PC hardware issues, peripheral problems, and printer faults common in a state government office environment, including imaging, driver, and connectivity issues.
• Troubleshoot standard Windows desktop applications, Microsoft 365 productivity tools, and the custom MDVOTERS application suite, distinguishing between user error, configuration issues, and product defects.
• Support user account activities — directory lookups, password resets, and access requests — within established protocols, with attention to identity verification and access control discipline.
• Maintain accurate, timely, and complete ticket documentation in the help desk system, including reproduction steps, root cause (where known), and resolution details.
• Represent both The Canton Group and the vendor partner professionally with State of Maryland end users, election officials, and project stakeholders.

Senior Help Desk Specialist

• Assess business needs for migrating and reengineering existing SharePoint solutions and applications into designated environments.
• Provide enterprise/system architecture guidance on IT solutions, data management, business alignment, and strategy.
• Integrate shared microservices as part of modernization initiatives.
• Create prototypes or samples for user review as part of modernization planning.
• Develop and enhance data architecture strategies, frameworks, and roadmaps aligned with federal policies.
• Provide guidelines for architecture and cloud usage and implement architecture governance.
• Include long-term architecture and cloud solutions when meeting business needs.
• Advance new ideas and evaluate object/data models to improve data access and management.
• Evaluate computing environments related to data architecture and cloud solutions and produce technical reports.
• Provide SharePoint solutions to meet program requirements.
• Submit bi-weekly performance reports detailing tasks, issues, solutions, and dates.
• Provide architecture design, configuration, administration, and functional support to enhance Microsoft 365 capabilities.
• Identify opportunities to leverage the Microsoft Power Platform for business process improvement.

SharePoint Developer – Enterprise Architect

• Conducting technical reviews of claim files and compliance check points to evaluate claim handling, documentation, coverage application, and adherence to company standards and regulatory requirements.
• Analyzing state-specific claims handling requirements and documenting their impact on Claims processes and operations.
• Identifying quality, technical, and compliance trends and translating findings into actionable insights for leadership and stakeholders.
• Executing monitoring and testing of claims compliance controls and recommending improvements where gaps are identified.
• Participating in calibration discussions to ensure consistent interpretation and application of claim handling standards and expectations.
• Contributing to the development and refinement of audit tools, reporting processes, and review standards.
• Collaborating with Training, Claims Leadership, and Automation teams to address identified trends and improve claims handling practices.
• Drafting and updating Standard Operating Procedures and processes based on audit findings, regulatory changes, and business needs.
• Acting as the go-to resource for peers by providing guidance on unique claims scenarios, offering coaching, and contributing to team training and knowledge sharing.
• Supporting the execution of claims compliance projects by coordinating tasks, monitoring progress and risks, and ensuring timely delivery of project milestones and regulatory requirements.
• Managing complex ad hoc audits and reviews from planning through execution, including the evaluation of results, presentation of recommendations, and implementation of changes to enhance Claims department practices.

Claims Compliance Audit Specialist

• Provide hands-on architecture artifacts development
• Support the Business system architecture consolidation activities
• Develop, update, and maintain EA artifacts
• Responsible for artifacts development and management activities to optimize the portfolio of systems
• Reduce costs
• Involved in hands-on development of EA models leveraging ARIS reporting to DoD Enterprise Architect
• Work onsite at DoD bases in MD at least 2-3 days per week, during normal office hours 08:00 to 17:00 Monday through Friday.

Enterprise Architect

• Lead enterprise-wide infrastructure and application modernization initiatives
• Develop reference architectures for cloud-native, event-driven, and data platforms
• Perform gap analysis between current and target architectures, defining transition states
• Conduct feasibility and cost-benefit analyses for major architecture decisions
• Ensure scalability, interoperability, and resilience of BERT and enterprise platforms
• Evaluate emerging technologies through structured horizon scanning
• Partner with product and engineering teams to optimize system design and performance
• Define non-functional requirements (security, reliability, observability)

• Provide Enterprise Architecture expertise to support data-driven enterprise decisions
• Supporting senior leaders and providing architectural recommendations to meet strategic objectives for future IT system integration
• Collaborating with Nuclear Command, Control, Communications (NC3) Enterprise Architecture teams to give input to capture user requirements and use cases for improvement of the NC3 Digital Mission Engineering Environment (NDMEE)
• Producing and publishing baseline and incremental NC3 system of systems architectures to support and update information hosted in enterprise digital engineering tools
• Developing detailed architecture artifacts for subsets of the NC3 Enterprise, as needed - All View (AV), Operational View (OV), and System View (SV) artifacts
• Ingesting, re-formatting, and publishing architectures using validated and verified authoritative data to support and update information hosted in digital engineering tools

• Provides network monitoring during customer core hours with 24/7 on-call support
• Ensures all problems reported by end users have been adequately documented
• Performs user account management per the Account Management Plan
• Provides technical assistance and support related to computer systems, hardware, and software
• Operates and maintains the necessary procedures, hardware, network connections, and software required to monitor all systems

Help Desk Technician Tier III – TS/SCI with Polygraph

• Lead enterprise architecture support across strategic initiatives, modernization efforts, and governance activities
• Assess current-state and target-state architectures to improve alignment, standardization, and technical coherence
• Support analysis of alternatives, solution evaluations, and architectural recommendations for enterprise decision-making
• Advise program and product teams on architecture standards, integration patterns, and technical tradeoffs
• Coordinate with business stakeholders, program managers, engineers, and governance teams to align architecture with organizational goals
• Contribute to roadmaps, technical assessments, white papers, and architecture-related planning materials
• Support architecture input to governance boards, investment discussions, and portfolio prioritization activities
• Promote compliance with enterprise standards, interoperability requirements, and sound system design principles

• This position requires office presence a minimum of 5 days per week and is only located in the location(s) posted.
• Work to be performed at a government customer site in Laurel, MD.
• Rotating Shift work position, 365 days a year, 7 days a week.
• Small team, providing service availability monitoring and help desk support for internet-like collaboration services hosted on a government intranet for a large and diverse community of users.
• Provide health and status monitoring and taking appropriate measures when a service outage occurs.
• Utilize SOPs to perform basic troubleshooting steps to identify the problem, then restart service and/or servers to resolve the issue.
• Document and communicate outage information to co-workers and customers.
• Provide tier 1 and 2 response to customer service requests received via phone, email, chat, and tickets.
• Document all communications in a ServiceNow ticket system, escalate tickets as needed.
• Troubleshoot customer accounts and users' ability to log on to the collaboration environment.
• Provide basic instructions on how to use services to both external and internal customers.

Help Desk Specialist I – Government

• Responsible for overall planning, management, and completion of IT projects for specific business units.
• Uses project management skills to assign roles, identify resource requirements, and define project deliverables.
• Works with customers to develop project scope of work documents and project work plans.
• Provide leadership and demonstrate understanding of system development.
• Assigns, schedules, trains, reviews, and monitors project work to ensure progress.

Project Manager, IT Support

• Build and maintain strong, collaborative relationships with first and second-line stakeholders to align objectives
• Clearly communicate issues and drive practical, value-added outcomes
• Develop, execute, and continuously improve an integrated, risk-based internal audit plan aligned to the three lines of defense model
• Plan and conduct audits in accordance with generally accepted internal audit standards
• Coordinate audits conducted by third-party firms
• Produce clear, concise reporting on audit activities, key findings, and recommendations to support transparency and informed decision-making
• Remain cognizant of and adhere to Credit Union policies and procedures, and financial institution regulations
• Develop and maintain the internal audit plan to assess the effectiveness of internal controls and processes
• Identify areas for improvement to enhance operational efficiency
• Maintain audit schedule, manage records, provide updates and present final reports as requested
• Schedule and coordinate internal audits conducted by third-party audit firm
• Prepare and execute additional risk-based audits to supplement internal audits conducted by third-party audit firm
• Analyze data obtained from audits and risk assessments for evidence of deficiencies in controls, duplication of effort, extravagance, fraud, or lack of compliance with laws
• Document results and obtain management responses to audit findings
• Track completion of required actions related to audit findings and conduct follow-up reviews and audits to monitor management’s interventions
• Develop and provide audit finding remediation tracking reports and metrics
• Develop and maintain Internal Audit policies and procedures
• Enhance and streamline leading audit practices and processes
• Demonstrate high standards of conduct and ethics, as well as the ability to use appropriate judgment and discretion.

Internal Audit Manager

• Design, configuration, and implementation of SAP S/4 HANA OTC processes
• Ensure seamless integration between SAP SD Advanced Intercompany (AIC) and other SAP modules
• Conduct architectural reviews and assessments
• Creation and maintenance of critical documentation
• Participate in ERP implementation projects
• Provide ongoing support and troubleshooting for SAP SD-related issues
• Assist in the preparation of documentation
• Perform unit testing, integration testing, and user acceptance testing

Enterprise Architect – Manager

• Work with Payers, Providers, Pharma and Medtech companies to solve a wide variety of technical challenges using Salesforce solutions across our whole suite of products and clouds.
• Develop relationships with customer IT stakeholders, and help them to understand how the Salesforce platform fits into their overall technology strategy.
• Act as a trusted advisor, and guide customers towards solutions that have the greatest likelihood of long-term success.
• Hone knowledge of the Salesforce platform through hands-on training and exploration in the areas of customization, integration, and service delivery, and support our account-aligned solution engineers when this deeper level of expertise is needed to solve customer challenges.
• Evangelize the value proposition, benefits, and advantages, of the Salesforce Platform including Hyperforce, Data 360, Agentforce, Mulesoft, Informatica, Slack and more.
• Educate customers and peers on the possibilities of building and customizing Platform applications.
• Strong understanding of AI and Data architecture principles and the competitive landscape.
• Understand and advise on the broad ecosystem of ISV and partner solutions that cooperate and integrate with Salesforce.
• Guide deal strategy by providing insight into the technical buyer, and craft influence strategies that resonate with this audience.
• Keep current with both partner and competitive technologies in order to put proposed solutions into the context of the broader technology landscape.
• Highlight insights from customer conversations with our product teams to help ensure we are moving in the direction of market needs.
• Share your knowledge, best practices, and lessons learned with the broader solution engineering teams to multiply the impact of your work.
• Continue to develop yourself as a technologist and as a presales professional in a supportive, collaborative team environment.

See all jobs on JobTailor

Executive Partner, Enterprise Architecture, Innovation

Help Desk Junior Analyst

OSP Permit Specialist I

IT Specialist II

Senior Enterprise Architect

Pursuit Manager, Federal

Senior Help Desk Specialist

SharePoint Developer – Enterprise Architect

Claims Compliance Audit Specialist

Enterprise Architect

Senior Enterprise Architect

Enterprise Architect

Help Desk Technician Tier III – TS/SCI with Polygraph

Senior Enterprise Architect

Help Desk Specialist I – Government

Enterprise Architect

Project Manager, IT Support

Internal Audit Manager

Enterprise Architect – Manager

Distinguished Enterprise Architect