Helpdesk Technician I

STULZ USA

Help Desk Technician I resolving technical problems of moderate complexity for computer and application issues. Working under moderate supervision with user and technical support for on-premises and remote employees.

Posted 6/30/2026full-timeDayton • Maryland, Tennessee, Texas • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting technical issues, managing user configurations in Active Directory and Microsoft Office 365, and supporting enterprise technologies. Proficient in configuring workspaces and maintaining ticketing systems to ensure efficient IT operations.

Highest-signal resume keywords

Active Directory ManagementMicrosoft Office 365 ConfigurationWindows Server ExperienceAdvanced Troubleshooting SkillsWAN/LAN Support

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Problem ResolutionOperating System InstallationServer VirtualizationPrinter ManagementTicketing System Management

Soft Skills

Ability to Work Under SupervisionFlexible Schedule Adaptability

Tools & Technologies

Microsoft ExchangeMicrosoft SharePointThreatLockerUbiquiti Networking Solutions

Certifications & Qualifications

Relevant Technical Certification

Industry Keywords

Information TechnologyCorporate EnvironmentEnterprise TechnologiesOn-Premises Configuration

Tech Stack

Tools & technologies

Azure

About the role

Key responsibilities & impact

Identifies, researches, and resolves technical problems of moderate complexity.
Documents, tracks, and monitors problems using applicable systems and tools.
Works under moderate supervision.
Install operating system and company applications on new computers.
Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
Configure and support shared mini-computer stations.
Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
Install and manage all printers/copiers.
Manage badge printing operations, including creating, credentialing, and administering.
Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

Requirements

What you’ll need

Associate degree in information technology or equivalent experience.
Minimum of 3 years’ experience in an IT related field.
Relevant technical certification preferred.
Experience with Windows Server, Desktop operating systems and hardware, as well as server virtualization in Microsoft AZURE.
Experience supporting WAN/LAN in a corporate environment.
Experience with enterprise technologies and platforms including Microsoft Exchange, Microsoft SharePoint, ThreatLocker, ticketing systems, and Ubiquiti networking solutions is preferred.
Advanced troubleshooting skills.
Ability to read and understand English instructions.
Must be able to work a flexible schedule when required.
Ability to lift a minimum of 30 to 50 lbs.

Benefits

Comp & perks

Provides support to end users for computer, application, system, device, access, and hardware issues.
Responsible for VPN account setup/management and support.
Provide user and technical support for on-premises, and remote employees.
Provide user and technical support for on-premises, and remote employees.
Monitor backup software and restore files/directories whenever needed.
Assist in managing wireless networks for multiple buildings and troubleshoot problems with wireless connectivity.
Update company intranet in Microsoft SharePoint.
Assist in maintaining stock and organization of IT supplies.