STULZ USA

Product Manager

• Monitor and manage the health of the product portfolio across its lifecycle
• Identify risks related to performance, cost, component availability, and regulatory compliance
• Drive lifecycle decisions including product updates, redesign initiatives, and phase-out recommendations
• Lead initiatives related to low-GWP refrigerant transitions, including R454B and future requirements
• Ensure alignment with evolving industry standards and regulatory frameworks
• Identify opportunities to improve product efficiency and environmental performance
• Own the strategic component roadmap for the portfolio on a 3-year horizon
• Define and maintain the Critical Component classification and risk register
• Lead second-source qualification strategy and prioritization in partnership with Supply Chain
• Drive standardization across product lines
• Evaluate trade-offs between performance, cost, availability, and long-term viability
• Hold final approval on strategic direction for Critical components
• Identify and prioritize opportunities to improve product performance, reliability, and manufacturability
• Develop business cases for sustaining improvements and portfolio enhancements
• Partner with Technical Business Development to translate Voice of Customer feedback into lifecycle and sustaining priorities
• Monitor market and regulatory shifts and assess portfolio implications
• Use VOC and field data as primary inputs in business cases for sustaining and component decisions
• Collaborate with Supply Chain to convert strategic component direction into supplier action and second-source qualification

Product Manager – Sustaining, Compliance

• Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
• Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
• Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
• Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
• Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
• Act as a senior escalation point for key accounts and complex service situations.
• Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
• Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Director of Product Support

Field Engineer

• Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products.
• Provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface.
• Accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
• Provide technical support via phone when not scheduled for service.
• Coordinate the status of all service activity with Field Service Coordinators.
• Review in advance any technical information required for scheduled service.
• Minimize costs to the company from service and warranty transactions.
• Thoroughly document all service activity and promptly submit all reports.
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
• Report all expenses accurately and promptly.
• Maintain vehicle inventory as necessary.
• Available for overtime and off-hour assignments.
• Available for travel as assigned.
• Attend Product Training sessions as assigned.
• Other duties as assigned.

Field Service Technician I

Customer Support

• Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
• Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
• Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
• Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
• Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
• Act as a senior escalation point for key accounts and complex service situations.
• Develop service readiness strategies to support product launches and high-demand markets, particularly within mission-critical environments.
• Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
• Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Director of Customer Support and Field Services

Software Engineer

• Actively lead, mentor, and manage the Design Engineering team
• Upgrades and maintains the skills of engineering personnel by developing and supervising an appropriate training program
• Promotes innovation within the department and maintains awareness of opportunities to implement patentable solutions
• Establish a key contributor role for development programs
• Plans/schedules projects and organizes engineering personnel responsibilities according to project requirements
• Coordinates activities concerned with technical developments, scheduling, and resolving engineering design and test problems
• Reviews product design for compliance with engineering principles, company standards, and customer contract requirements
• Delivers on-time, on-budget designs to ensure speed to market and strategic alignment with executive leadership and business partners
• Champions the integration of automation tools and rule-based configuration solutions

Director of Engineering

Recruitment

• Responsible for high-volume recruiting for on-site plant positions and other positions related to the design, manufacturing, and technical service of critical cooling solutions.
• Work with supervisors to understand their recruitment needs
• Manage recruitment process from requisition to offer status to include advertising, sourcing, planning and attending recruiting events, networking, outreach, screening candidates, scheduling interviews, following up with hiring managers, etc.
• Process background checks
• Ensure completion of pre-hire activities including online paperwork and drug testing
• Assist with New Employee Orientation
• Maintain applicant tracking system
• Run reports related to applicant and recruiting data

Recruiter

Manager

• Partner with the Executive Director of Manufacturing Operations to lead the Denton plant from facility fit-out through start-up, go-live, and into steady-state operations.
• Own full site operational and financial performance post go-live, including budget, P&L, capital spend, and key operating KPIs.
• Build and lead the plant leadership team, including manufacturing engineering, production, and maintenance.
• Develop the organizational structure, talent pipeline, and succession plan for the site.
• Oversee sheet metal and electrical panel assembly operations, ensuring process capability, throughput, and quality targets are met.
• Drive the deployment and scaling of automation and robotic solutions across the value stream.
• Establish operational standards for safety, quality, on-time delivery, cost control, process improvement, and waste reduction.
• Foster a culture of clear accountability, high productivity, and teamwork.
• Troubleshoot and resolve operational challenges to minimize disruptions and maintenance problems, ensuring minimum costs and preventing operational delays.

Plant Manager

Procurement

• Procures materials through manufacturers and/or their designated representatives, OEM’s, and other suppliers as necessary.
• Expedites purchase orders to ensure on-time delivery and acceptable supplier performance.
• Responsible for the negotiation of price and best overall cost position, terms, and delivery of all manufacturing and MRO sourced items.
• Assists in monitoring and tracking vendor performance through product performance, customer satisfaction surveys, and customer outreach.
• Ability to maintain acceptable inventory levels within guidelines while providing for an uninterrupted flow of materials.
• Maintains ITEM master file data for primary and secondary vendors, vendor part numbers, lead times, cost structures, unit of measure and pricing discounts/structure.
• Reviews and analyzes the MRP exception report and works to resolve open issues with the vendor and the specific internal STULZ department/area affected.
• Plans material requirements based upon analysis of MRP recommendations, as well as closely coordinates with Planning, Sales, Engineering, Production, Maintenance and Marketing departments to ensure forecasting accuracy, alignment and fit.
• Works collaboratively with department team members in the development and formation of strategic sourcing agreements.

Procurement Specialist

• Own the order readiness and release gate in SAP/ERP.
• Validate readiness, hold what is not ready, escalate to the right owner, and drive resolution.
• Authority to hold, flag, and escalate orders that do not meet readiness standards.
• Work across Engineering, Supply Chain, Order Entry, and Sales to drive resolution.
• Validate delivery commitments against current capacity, material lead times, and engineering status.
• Escalate when customer commitments and operational capability are misaligned.
• Ensure long-lead material procurement is triggered early enough to support production dates.
• Flag jobs that have been committed before engineering is finished and work with Applications/Design Engineering to close gaps.
• Manage lab availability conflicts by filtering requests, identifying overcommitment, and ensuring small projects are not consuming lab time needed for large project testing.
• Track every held or escalated order to resolution.
• Maintain a visible log of open issues, owners, due dates, and status.
• Facilitate regular cross-functional alignment meetings to review pipeline readiness.
• Lead root cause analysis on recurring release failures, working with Tech Support and functional leads to identify patterns and implement corrective actions that prevent repeat issues.
• Develop and maintain dashboards and reporting to give leadership visibility into order readiness status.

Strategic Order Execution & Readiness Manager

• Procures materials through manufacturers and/or their designated representatives, OEM’s, and other suppliers as necessary.
• Expedites purchase orders to ensure on-time delivery and acceptable supplier performance.
• Responsible for the negotiation of price and best overall cost position, terms, and delivery of all manufacturing and MRO sourced items.
• Assists in monitoring and tracking vendor performance through product performance, customer satisfaction surveys, and customer outreach.
• Ability to maintain acceptable inventory levels within guidelines while providing for an uninterrupted flow of materials.
• Maintains ITEM master file data for primary and secondary vendors, vendor part numbers, lead times, cost structures, unit of measure and pricing discounts/structure.
• Reviews and analyzes the MRP exception report and works to resolve open issues with the vendor and the specific internal STULZ department/area affected.
• Plans material requirements based upon analysis of MRP recommendations, as well as closely coordinates with Planning, Sales, Engineering, Production, Maintenance and Marketing departments to ensure forecasting accuracy, alignment and fit.
• Experience with direct and indirect purchasing.
• Manage non-conformance materials (contacting vendor, processing RMAs, receiving credits or replacements).
• Works collaboratively with department team members in the development and formation of strategic sourcing agreements.

Engineer

• Coordinate process control objectives and activities to resolve production problems and minimize cost
• Draft and design layout of equipment, materials, and workspace to illustrate maximum efficiency
• Study operations sequence, material flow, cell layouts, and project information to identify and eliminate waste
• Develop manufacturing methods and labor utilization standards to eliminate time and material waste
• Develop and conduct training
• Develop and document standard work
• Perform physical changes to production layouts
• Design and conduct physical plant changes, jigs, and fixtures

Manufacturing Engineer

• Responsible for high-volume recruiting for on-site plant positions and other positions related to the design, manufacturing and technical service of critical cooling solutions.
• Work with supervisors to understand their recruitment needs
• Manage recruitment process from requisition to offer status to include advertising, sourcing, planning and attending recruiting events, networking, outreach, screening candidates, scheduling interviews, following up with hiring managers, etc.
• Process background checks
• Ensure completion of pre-hire activities including online paperwork and drug testing
• Assist with New Employee Orientation
• Maintain applicant tracking system
• Run reports related to applicant and recruiting data