STULZ USA

Administrative Assistant

• Central point of contact for incoming phone calls and emails for the Parts Department
• Provide administrative support to the Parts Department within Product Support
• Support incoming calls and emails for the Parts Department
• Create and Manage Notifications within SAP and assign them to the appropriate Parts Coordinator
• Monitoring of open Notifications and following up with Parts Coordinator on notification status
• Manage backordered Parts Sales Orders shipping dates and provide updates to customers in a timely manner
• Provide immediate responses and updates on all inquiries via email and/or phone
• Provide daily reports to management on Notification status
• Provide tracking numbers and copies of invoices when requested
• Help identify process efficiencies and compliance
• Document work process for area of responsibility.
• Other duties as required

Parts Administrative Assistant

Business Operations

• Manages closeouts of Service Orders for Startup, Billable, Break/Fix, Warranty, and Preventative Maintenance activities for STULZ Product Support
• Timesheet and payroll management, processing of Purchase Orders, invoices and credit cards for services
• Responsible for verifying that all required documentation and information is complete once the Service Coordinator marks it as complete
• Ensures the information is accurate in SAP for QA closeout
• Enters and verifies the Field Technician’s time and ensure that the time is going against the correct service order

Business Operations Coordinator

Procurement

• Develops and implements sourcing plans and tactics to manage assigned spend categories
• Work cross functionally to identify sourcing and supply chain risk opportunities
• Analyze spend data/trends to recommend strategic sourcing solutions
• Assist in monitoring vendor performance through reviews and customer satisfaction surveys
• Participate in supplier selection, contract negotiation, and compliance tracking

Strategic Sourcing Specialist

Designer

• Perform design, drafting, and other duties required for the creation and maintenance of 3D models, 2D drawings, component documentation, and bill of materials
• Design and model components and assemblies in a 3D CAD environment, including sheet metal, piping, weldments, subassemblies, and complete units
• Integrate mechanical and electromechanical components into 3D models
• Create 2D component, assembly, and piping drawings from 3D models
• Create 2D schematics in a 2D environment
• Create engineering documentation related to the design of HVAC equipment, such as design spreadsheets and SAP bill of materials
• Provide engineering support and generate technical information for sales, marketing, applications engineering, production, and field service groups
• Process Engineering Change Notices for changes to orders released to manufacturing
• Participate in design reviews to determine the feasibility of proposed designs and offer opinions for product improvement
• Other duties as assigned

Design Drafter II

Accountant

• Perform regular analysis of manufacturing costs, including labor, materials, and overhead, to support management reporting and the development of standard costs and inventory valuation
• Execute periodic standard cost updates in SAP, ensuring accuracy and compliance with GAAP
• Monitor and analyze inventory variances, purchase price variances, and production variances, providing actionable insights to operations management
• Work closely with Procurement to identify savings opportunities and aid in negotiations with vendors
• Maintain cost center structure and develop labor and machine rates for production cost centers
• Conduct month-end and year-end closing activities, including preparation of manufacturing variances, margin analyses, and inventory reconciliations
• Collaborate with operations, engineering and procurement teams to ensure accurate Bills of Materials (BOMs) and routers, and identify opportunities for cost reduction and process improvement
• Participate in the preparation of annual operating budgets, including standard product cost development, volume analysis, and raw material pricing
• Develop and maintain reporting by product line and profit center, including allocations and variance reports for management
• Direct and monitor physical inventory counts, cycle counts, and reconciliations, investigating and resolving discrepancies
• Ensure compliance with internal controls and internal policies, maintaining accurate documentation for audits
• Support cross-functional teams in financial budgeting, forecasting, and ad-hoc reporting as needed
• Liaise with external auditors and provide necessary documentation during annual audits

Senior Cost Accountant

Business Development Rep

• Establish STULZ as the Basis of Design (BOD) through early engagement with consulting engineers, design-build contractors, commissioning agents, AI infrastructure developers, and technology influencers
• Deliver accredited technical presentations and represent STULZ at industry events (e.g., ASHRAE, DCD, AFCOM) and panels
• Develop deep subject matter expertise and a strong technical understanding of STULZ’s portfolio and applications
• Provide technical support for sales partners and key accounts during design reviews, RFP responses, and client meetings
• Track and report specification influence and stakeholder engagement using CRM tools
• Collaborate with rep firms and key account managers to co-develop vertical strategies targeting hyperscale, collocation, and enterprise projects
• Lead application training, support competitive positioning, and facilitate partner growth
• Mentor and manage the Technical Sales team and ensure alignment with TBDM strategies
• Communicate Voice of Customer insights to Sales Management, Operations, Engineering, Marketing, and Product teams
• Support development of marketing collateral and specification templates and provide input to R&D
• Support business planning with Sales Management and Executive Leadership Team and contribute to customer acquisition initiatives
• Measured by KPIs centered on company growth, partner enablement, and individual objectives

Technical Business Development Manager

Account Manager

• Job Title: National Key Account Manager
• About STULZ ATS: STULZ Air Technology Systems (ATS) is a leading manufacturer of precision HVAC equipment and solutions, specializing in mission-critical environments such as data centers, telecommunications, healthcare, and industrial applications. As part of the global STULZ Group, we deliver cutting-edge climate control technologies with a focus on efficiency, reliability, and sustainability.
• Summary: The National Key Accounts Manager will be responsible for managing and growing relationships with strategic, high-value accounts across the United States. This role focuses on developing long-term partnerships with customers in data centers, hyperscale environments, and mission-critical industries by delivering tailored HVAC solutions and services.
• Essential Duties and Responsibilities: Account Management : Serve as the primary point of contact for national key accounts, ensuring high levels of client satisfaction and consistent communication.
• Sales Strategy : Develop and execute strategic account plans to grow revenue and market share with key clients.
• Business Development : Identify new opportunities within existing accounts, as well as potential cross-sell and upsell possibilities.
• Collaboration : Coordinate with internal teams (engineering, service, marketing, production) to deliver solutions that meet client requirements.
• Forecasting & Reporting : Maintain accurate sales forecasts and pipeline data. Provide regular performance reports to management.
• Industry Expertise : Stay informed on trends in the HVAC and data center industries. Represent STULZ at trade shows and industry events as needed.
• Customer Experience : Ensure top-tier support and a consistent, consultative sales experience for national clients.

National Key Account Manager

Manager

Summary: Reporting to the Director of Customer Support & Field Operations, this position is responsible for managing all post-sale field service activities by leading two critical functions: the Technical Support team, which provides troubleshooting and issue resolution, and the Field Services team, which handles equipment startups, onsite support, and commissioning.
• Essential Duties and Responsibilities: Service Execution & Daily Operations: Lead, coach, and develop the national Technical Support Supervisor, Tech Support, and Field Service teams to deliver high-quality customer service. • Serve as the primary escalation point for complex field and technical issues. • Ensure timely, accurate, and professional handling of technical inquiries, warranty claims, and field escalations. • Oversee startup and commissioning support for STULZ HVAC equipment, ensuring alignment with contractual requirements and customer expectations. • Develop method of procedure (MOP) documents for specific service requests as needed. • Manage resource planning, on-call coverage, and technician dispatch to meet service demand. • Monitor and manage technician workload, prioritizing support assignments based on service demand, issue severity, and customer impact. • Participate in the company’s Sales & Operations Planning (S&OP) process to forecast technician resource needs, align service capacity with project timelines, and proactively address future demand. • Maintain technical documentation, service bulletins, and training materials. • Collaboration Across Departments: Support Applications and Quality teams in conducting failure analysis, provide corrective actions, and communicate findings to stakeholders. • Review engineering change requests (ECRs) and coordinate with engineering teams to implement necessary changes. • Collaborate with Engineering, Production, Quality, and Sales to address systemic product or process issues. • Support recruitment, onboarding, and training of new team members. • Performance Management: Support implementation and use of service management tools. • Develop, track, and report KPIs related to issue time to resolution, customer satisfaction, first-time fix rate, and field response effectiveness. • Develop and maintain standard operating procedures (SOPs) for technical support and field services. • Identify and implement process improvements to increase team productivity and customer satisfaction. • Promote a culture of safety, accountability, and customer-first responsiveness across the teams.