STULZ USA

QA Automation Engineer

• Lead the setup, installation, and commissioning of all plant equipment as part of the Plant 2 brownfield launch, coordinating with OEMs, riggers, contractors, facilities, and internal teams from site preparation and delivery through production release.
• Conduct factory and site acceptance testing (FAT/SAT) and production runoff/buy-off of new equipment with OEMs prior to release to manufacturing.
• Assess existing building infrastructure (power distribution, compressed air, ventilation, floor loading) against equipment requirements and define the modifications needed to support each installation.
• Manage equipment installation project schedules, budgets, and contractor activities; report progress, risks, and milestones to plant leadership.
• Coordinate required permits and inspections with local authorities and contractors (e.g., paint shop air permitting, fire, electrical, and crane/rigging inspections).
• Develop and execute preventive and predictive maintenance programs for all assigned equipment; establish PM schedules, checklists, and documentation in the CMMS.
• Troubleshoot and resolve mechanical, electrical, hydraulic, pneumatic, and control system issues to minimize unplanned downtime; provide rapid response support to production.
• Program, configure, and maintain PLCs, HMIs, robotic systems, and machine controls; manage software backups, parameters, and revision control.
• Program, teach, and optimize robotic welding cells, including weld parameters, torch and consumable maintenance, and coordination of weld fixtures with engineering.
• Establish and manage critical spare parts inventory, vendor relationships, and service contracts for assigned equipment.
• Define equipment layouts, utility requirements (power, compressed air, ventilation, dust/fume extraction), and foundations for new installations.
• Develop standard work, operating procedures, and training materials; train operators and maintenance technicians on safe and proper equipment use.
• Drive continuous improvement in OEE, cycle time, scrap reduction, and changeover time using lean and root-cause methodologies (5 Why, fishbone, FMEA).
• Ensure all equipment and work practices comply with OSHA, machine guarding, and lockout/tagout (LOTO) requirements; lead equipment risk assessments.
• Support capital equipment justification, specification, and acquisition for future automation projects.
• Track and report equipment KPIs to plant leadership.
• Create / maintain complete equipment documentation, including manuals, electrical schematics, as-built drawings, and plant layout files.
• Lead the implementation of a Manufacturing Execution System (MES), including requirements definition, vendor evaluation, equipment/machine connectivity, shop floor data collection, and integration with ERP and quality systems.
• Drive plant digitalization and Industry 4.0 initiatives, including machine data acquisition (OPC UA/IIoT sensors), real-time production and OEE dashboards, digital work instructions, paperless quality records, and predictive maintenance analytics.
• Perform other duties as assigned; the scope of this role is expected to expand as Plant operations grow.

Automation Engineer

Procurement

• Procures materials through manufacturers and/or their designated representatives, OEM’s, and other suppliers as necessary.
• Expedites purchase orders to ensure on-time delivery and acceptable supplier performance.
• Responsible for the negotiation of price and best overall cost position, terms, and delivery of all manufacturing and MRO sourced items.
• Assists in monitoring and tracking vendor performance through product performance, customer satisfaction surveys, and customer outreach.
• Ability to maintain acceptable inventory levels within guidelines while providing for an uninterrupted flow of materials.
• Maintains ITEM master file data for primary and secondary vendors, vendor part numbers, lead times, cost structures, unit of measure and pricing discounts/structure.
• Reviews and analyzes the MRP exception report and works to resolve open issues with the vendor and the specific internal STULZ department/area affected.
• Plans material requirements based upon analysis of MRP recommendations, as well as closely coordinates with Planning, Sales, Engineering, Production, Maintenance and Marketing departments to ensure forecasting accuracy, alignment and fit.
• Works collaboratively with department team members in the development and formation of strategic sourcing agreements.

Procurement Specialist II

IT Support

• Identifies, researches, and resolves technical problems of moderate complexity.
• Documents, tracks, and monitors problems using applicable systems and tools.
• Works under moderate supervision.
• Install operating system and company applications on new computers.
• Configure on-premises workspaces with computers, monitors, telephones, port replicators, battery backups etc.
• Configure and support shared mini-computer stations.
• Responsible for Active Directory and Microsoft Office 365 user and group creations and configurations.
• Install and manage all printers/copiers.
• Manage badge printing operations, including creating, credentialing, and administering.
• Manage and maintain the ticketing system queue, ensure timely updates and accurate documentation of all requests.

Helpdesk Technician I

Data Analyst

• Designs, develops, and maintains enterprise data analytics solutions, business intelligence dashboards, and Microsoft Power Platform applications that drive decision-making across manufacturing operations, engineering, finance, and executive leadership.
• Partners with cross-functional stakeholders to transform complex data into trusted, scalable, and user-friendly products by performing the following duties.
• Build, deploy, and maintain custom business applications using Microsoft Power Apps (canvas and/or model-driven) and automate workflows using Power Automate to streamline manufacturing and back-office processes.
• Develop and maintain semantic data models, dimensional structures, and reusable reporting layers that serve as the trusted source of truth across the organization.
• Partner with Engineering, Operations, Finance, and Product stakeholders to gather requirements, define KPIs, and deliver multi-workstream analytics solutions end to end.
• Write, optimize, and maintain complex SQL queries, stored procedures, and data extracts against enterprise data warehouses and cloud platforms (e.g., Snowflake, Azure SQL, Redshift, MySQL).

Systems Engineer

• Perform Systems Analyst duties with ERP system and related cloud based applications with a concentration on after market sales and service.
• Review, analyze and modify ERP (Enterprise Resource Planning) system, including testing, debugging, configuration and installing to support the organizations application system.
• Support other application systems with new implementations, enhancements and monitoring, including cloud based systems associated with company’s ERP system.
• Create and modify reports and forms using report and form development tools.
• Create and modify ERP windows and mobile applications.
• Troubleshoot and solve user issues within system.
• Enhance and improve ERP and related cloud based systems efficiency.

Systems Analyst – ERP

Security Engineer

• Administer and maintain endpoint security platforms.
• Monitor security alerts, threats, and suspicious activity.
• Investigate and respond to cybersecurity incidents.
• Manage identity security controls, including Multi-Factor Authentication and Conditional Access policies.
• Assist with NIST documentation.
• Perform vulnerability assessments and coordinate remediation activities.
• Conduct security reviews for vendors, software, cloud services, and AI technologies.
• Develop and maintain cybersecurity policies, standards, and procedures.
• Manage compliance, audits, and security assessments.
• Maintain incident response documentation and processes.
• Monitor security logs and investigate anomalies.
• Recommend security improvements and risk mitigation strategies.
• Coordinate cybersecurity awareness initiatives and training activities.
• Maintain documentation relating to security controls and operational procedures.

IT Security Administrator

SDET

• Support Sales and Application Engineering in review of testing specifications and test scripts
• Create documentation for test planning such as test scripts, drawings or sketches, instrumentation selections, and material lists
• Determine root cause and potential solutions during performance testing in order to meet testing requirements
• Establish internal test standards and methods in conjunction with ASHRAE Standards and procedures (e.g. ASHRAE 127, 37, AHRL1360)
• Generate reports and provide necessary communications with other departmental functions regarding the Performance Test Lab responsibilities
• Design test control apparatus and equipment, and develop methods and procedures for testing components, products or systems, if test requirements deviate from common standards
• Support third party NRTL testing on site as required (minimal travel)
• Responsible to meet and maintain ISO standards under the company's directive
• Responsible to meet and maintain safety standards under the company's directive
• Other duties as assigned

Test Engineer

Account Manager

• Assigned to this position will be 4-6 key accounts (global and national) for North America account development.
• Work closely with a network of independent manufacturer’s representatives for the purpose of promoting and selling SATS PAC/Humidification products to Owners, OEM‘s, Engineers and General Contractors in accordance with guidelines set by the President or Vice President of Sales.
• Support quotations and submittals.
• Show profitable sales growth.
• Coordination with STULZ GmbH (Germany) on global accounts.
• Coordination with STULZ Sales Managers and STULZ Sales Representatives, including management of split sales/commission policy.
• Travel to factory in Frederick, MD as necessary to meet with Customers, prospects and key internal STULZ managers.
• Other duties as assigned.

Key Account Manager

Product Manager

• Monitor and manage the health of the product portfolio across its lifecycle
• Identify risks related to performance, cost, component availability, and regulatory compliance
• Drive lifecycle decisions including product updates, redesign initiatives, and phase-out recommendations
• Lead initiatives related to low-GWP refrigerant transitions, including R454B and future requirements
• Ensure alignment with evolving industry standards and regulatory frameworks
• Identify opportunities to improve product efficiency and environmental performance
• Own the strategic component roadmap for the portfolio on a 3-year horizon
• Define and maintain the Critical Component classification and risk register
• Lead second-source qualification strategy and prioritization in partnership with Supply Chain
• Drive standardization across product lines
• Evaluate trade-offs between performance, cost, availability, and long-term viability
• Hold final approval on strategic direction for Critical components
• Identify and prioritize opportunities to improve product performance, reliability, and manufacturability
• Develop business cases for sustaining improvements and portfolio enhancements
• Partner with Technical Business Development to translate Voice of Customer feedback into lifecycle and sustaining priorities
• Monitor market and regulatory shifts and assess portfolio implications
• Use VOC and field data as primary inputs in business cases for sustaining and component decisions
• Collaborate with Supply Chain to convert strategic component direction into supplier action and second-source qualification

Product Manager – Sustaining, Compliance

• Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
• Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
• Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
• Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
• Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
• Act as a senior escalation point for key accounts and complex service situations.
• Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
• Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Director of Product Support

Field Engineer

• Must possess or be able to develop subject matter expertise of STULZ Precision Cooling and Ultrasonic Humidification products.
• Provide Factory Authorized Services including: Start-up, Basic Product training, Commissioning Assistance, Preventive Maintenance, Diagnostic, Break/fix, and BMS interface.
• Accurately report all quality assurance, installation and application deficiencies affecting warranty or unit performance.
• Provide technical support via phone when not scheduled for service.
• Coordinate the status of all service activity with Field Service Coordinators.
• Review in advance any technical information required for scheduled service.
• Minimize costs to the company from service and warranty transactions.
• Thoroughly document all service activity and promptly submit all reports.
• Provide follow-up documentation to customers from site visits for start-up, warranty, and performance evaluations.
• Report all expenses accurately and promptly.
• Maintain vehicle inventory as necessary.
• Available for overtime and off-hour assignments.
• Available for travel as assigned.
• Attend Product Training sessions as assigned.
• Other duties as assigned.

Field Service Technician I

Customer Support

• Develop and execute a scalable national support strategy aligned with STULZ’s growth, quality, and customer satisfaction objectives.
• Lead functional supervisors across Field Service, Technical Support, Service Coordination, Parts, and Aftermarket Training, ensuring consistency in process, policy, and performance.
• Establish and manage performance analytics and KPIs to monitor service execution, identify improvement opportunities, and drive the growth of aftermarket service offerings including spare parts, retrofits, and remote support.
• Establish and maintain standardized processes, escalation protocols, and KPIs that drive first-time resolution, field technician efficiency, and customer satisfaction.
• Build a leadership pipeline through coaching and development of supervisory staff, preparing the organization for future scale.
• Act as a senior escalation point for key accounts and complex service situations.
• Develop service readiness strategies to support product launches and high-demand markets, particularly within mission-critical environments.
• Track and report team performance across key metrics including response time, resolution rate, aftermarket revenue, and cost control.
• Partner with Engineering, Sales, and Manufacturing to resolve systemic issues, improve serviceability, and ensure post-sales alignment.

Director of Customer Support and Field Services

Software Engineer

• Actively lead, mentor, and manage the Design Engineering team
• Upgrades and maintains the skills of engineering personnel by developing and supervising an appropriate training program
• Promotes innovation within the department and maintains awareness of opportunities to implement patentable solutions
• Establish a key contributor role for development programs
• Plans/schedules projects and organizes engineering personnel responsibilities according to project requirements
• Coordinates activities concerned with technical developments, scheduling, and resolving engineering design and test problems
• Reviews product design for compliance with engineering principles, company standards, and customer contract requirements
• Delivers on-time, on-budget designs to ensure speed to market and strategic alignment with executive leadership and business partners
• Champions the integration of automation tools and rule-based configuration solutions