Transit Specialist – Intermediate

Significance

Transit Specialist supporting Transportation Services account management team at Significance Inc. Requires Public Trust Clearance and 2-3 years experience.

Posted 7/17/2026full-timeRockville • Maryland • 🇺🇸 United StatesJuniorMid-Level💰 $90,000 - $100,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service capabilities by effectively managing customer concerns and ensuring compliance with Service Level Agreements (SLAs). Possesses excellent writing, communication, and analytical skills to support account management and enhance customer satisfaction.

Highest-signal resume keywords

Customer Service ManagementMS Project ProficiencySalesforce ExperienceData Collection and AnalysisInterpersonal Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Meeting Minutes DocumentationTask Dependency IdentificationReport WritingAnalytic SkillsCreative Problem Solving

Soft Skills

Excellent Writing SkillsListening SkillsTact and DiplomacyStress ManagementProfessional Demeanor

Tools & Technologies

MS ProjectSalesforceSharePoint

Industry Keywords

Transportation ProgramsTransit Subsidy ProgramsFederal Government

About the role

Key responsibilities & impact

Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues
Proactively support Account Management team as necessary
Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
Ensure all processes and procedures are completed and quality standards are met
Demonstrate consistently sound judgment and creative thinking
As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
Receive and answer concerns from customers or users in relation to the customer questions
Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
Investigate, track and resolve customer concerns; identify trends and recommend solutions
Support the overall customer satisfaction of customer accounts.

Requirements

What you’ll need

2-3 years of experience taking detailed notes of meetings and publishing meeting minutes
Highly proficient in MS Project (identifying and documenting tasks, start and end dates, task dependencies)
Must have excellent writing skills and be able to simplify complex scenarios
Experience with transportation or transit subsidy programs in the federal government highly desired
Experience using Salesforce and SharePoint highly desired
Excellent interpersonal communication skills
Excellent data collection, analytic and report writing skills
Exceptional listening and strategic questioning skills
Must possess the ability to effectively interface with a variety of people with tact and diplomacy and work well under stressful situations
Must possess superior writing skills with ability to write, edit and manage correspondence at executive levels
Professional appearance required

Benefits

Comp & perks

comprehensive and generous benefits package