Significance

Technical Writer

• Serve as a critical lead for process optimization in Navy account
• Collaborate with US Government and Integrated Risk Management Team
• Deconstruct complex workflows and reconstruct them into standardized documentation
• Drive cross-command collaboration through stakeholder interviews and walkthroughs
• Transform siloed operations into cohesive process documentation and training visuals

Senior Technical Writer

Systems Engineer

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior stakeholders.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Senior Travel Systems Analyst

• Receive and process assigned cases from the resource mailbox: triage inquiries, track issues, investigate root causes, prioritize high-visibility cases, and provide timely resolutions and status updates.
• Maintain full operational knowledge of the E-Travel System, including authorizations, vouchers, workflows, traveler profiles, routing lists, and system configurations.
• Apply FTR and federal travel policies to system transactions and provide consultative guidance on entitlements, per diem, and complex scenarios.
• Test new system configurations, analyze impacts, and support implementation.
• Generate reports (e.g., via IBM Cognos Analytics), track workload metrics, identify trends, and recommend process improvements.
• Create and deliver trainings, client demonstrations, and presentations (in-person or via Microsoft Teams), including senior leadership.
• Handle ad hoc requests and projects related to data, processes, configurations, and system enhancements.

Travel Systems Analyst, Intermediate

IT Support

• Provide regular two-way communication between the account support and account management elements, offering relevant insights into customer concerns and issues
• Proactively support Account Management team as necessary
• Ensure customer issues are dealt in an efficient manner and comply with Service Level Agreements (SLAs)
• Ensure all processes and procedures are completed and quality standards are met
• Demonstrate consistently sound judgment and creative thinking
• As directed, conduct reviews on accounts on regular basis to evaluate customers’ demands and usage of account
• Receive and answer concerns from customers or users in relation to the customer questions
• Represent knowledgeable, efficient, and professional image to customers, vendors, leadership and handle business in a respectful and professional demeanor
• Develop and maintain a deep understanding of all systems, policies and processes associated with customer business
• Investigate, track and resolve customer concerns; identify trends and recommend solutions
• Support the overall customer satisfaction of customer accounts.

Transit Specialist – Intermediate

Travel Specialist

• Manage the IOS travel support inbox as a dedicated operational queue, including triage, prioritization, issue tracking, and timely status updates.
• Provide expert consultative guidance on the Federal Travel Regulation (FTR), HHS Travel Policy, entitlements, per diem, constructive travel, invitational travel, and other complex travel scenarios.
• Create, amend, and manage travel authorizations and vouchers in ETS, including complex multi-city, multi-location, and constructive travel trips.
• Maintain and update traveler profiles in ETS and support onboarding for new IOS travelers and staff.
• Deliver proactive trip planning, higher-touch reservation coordination, and detailed reviews of travel options to ensure compliance and mission alignment.
• Track, analyze, and report monthly workload metrics, trends, and performance data using advanced Excel skills.
• Prepare professional summaries, trend reports, and presentations for operational check-ins and leadership updates.
• Maintain and improve travel expense templates and support documentation for strong audit trails.
• Leverage AI tools to improve efficiency in reporting, documentation, and process improvement.
• Conduct traveler readiness reviews and proactively monitor changes to minimize unnecessary fees.
• Facilitate recurring operational meetings, prepare issue logs, and support continuous process improvement.

Senior Travel Program Specialist, Custom Travel

Administration

• Responsible for the administration, security, optimization, and ongoing improvement of the company’s Microsoft 365 commercial environment.
• Coordination of identity and account synchronization between the commercial and Microsoft 365 GCC tenants.
• Serve as a primary technical resource for Microsoft Entra ID, Azure, SharePoint Online, Microsoft Teams, Power Apps, and Power Automate.
• Work closely with internal departments to assess existing SharePoint and Teams environments, improve site organization and governance, strengthen access controls, automate business processes, and enhance the overall user experience.
• Identify opportunities for improvement, develop project plans, coordinate with business stakeholders, and drive initiatives through completion.
• Required to have a strong understanding of Microsoft 365 security architecture, identity management, SharePoint information architecture, and the integration of Power Platform solutions with SharePoint and Teams.

Microsoft 365 Administrator, SharePoint

Proposal Manager

• Responsible for full proposal management lifecycle support to include Proposal Development & Management; Strategy & Collaboration; Content & Design; AI & Technology Integration; and Process Improvement & Knowledge Management.

Recruitment

• Support full lifecycle recruiting efforts across a variety of positions supporting both federal civilian and DoD customers
• Own full lifecycle recruiting activities for cleared and uncleared positions
• Source candidates utilizing LinkedIn Recruiter, Indeed, job boards, referrals, and internal database (ATS)
• Typically manage 4-6 active requisitions, with flexibility to support additional hiring needs tied to new federal contract awards of varying size
• Support consistent sourcing activity each week to ensure healthy pipeline generation for priority roles
• Conduct initial recruiter screens to assess candidate qualifications, communication skills, and overall fit
• Coordinate interviews between candidates and hiring teams
• Maintain accurate and timely data within the Applicant Tracking System (ATS) by ensuring all candidate information, workflows, and documentation is up to date and accurate
• Deliver a high-quality candidate experience through consistent communication and follow-through
• Participate in recruiting events, job fairs, networking and other talent-focused initiatives

Junior Recruiter

Manager

• Lead internal control assessments, corrective action planning, and remediation activities
• Direct walkthroughs of business processes
• Assess control design and operating effectiveness
• Support development of corrective action plans
• Assist with internal control outreach and training