Senior Travel Program Specialist, Custom Travel

Significance

Senior Travel Support Specialist managing complex travel needs for HHS leadership. Providing consultative service and lifecycle management of travel authorizations and vouchers.

Posted 7/16/2026full-timeRockville • Maryland • 🇺🇸 United StatesSenior💰 $105,000 - $115,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Expertise in Federal Travel Regulation (FTR) and federal travel policies, with advanced proficiency in Electronic Travel System (ConcurGov) for managing complex travel authorizations and vouchers. Strong analytical skills using Microsoft Excel for data tracking and reporting, combined with exceptional organizational and communication abilities to support high-volume travel operations.

Highest-signal resume keywords

Federal Travel Regulation (FTR) KnowledgeElectronic Travel System (ConcurGov) ProficiencyAdvanced Microsoft Excel SkillsTravel Program Management ExperienceAI Tools Utilization

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Travel Authorization ManagementData AnalysisIssue TrackingTravel Expense ManagementComplex Travel Planning

Soft Skills

Attention to DetailTime ManagementCustomer ServiceWritten CommunicationVerbal Communication

Tools & Technologies

Electronic Travel System (ETS)Microsoft ExcelAI Tools

Industry Keywords

Federal Travel PolicyTravel SupportGovernment Contractor EnvironmentOperational Process ImprovementCompliance Requirements

Tech Stack

Tools & technologies

iOS

About the role

Key responsibilities & impact

Manage the IOS travel support inbox as a dedicated operational queue, including triage, prioritization, issue tracking, and timely status updates.
Provide expert consultative guidance on the Federal Travel Regulation (FTR), HHS Travel Policy, entitlements, per diem, constructive travel, invitational travel, and other complex travel scenarios.
Create, amend, and manage travel authorizations and vouchers in ETS, including complex multi-city, multi-location, and constructive travel trips.
Maintain and update traveler profiles in ETS and support onboarding for new IOS travelers and staff.
Deliver proactive trip planning, higher-touch reservation coordination, and detailed reviews of travel options to ensure compliance and mission alignment.
Track, analyze, and report monthly workload metrics, trends, and performance data using advanced Excel skills.
Prepare professional summaries, trend reports, and presentations for operational check-ins and leadership updates.
Maintain and improve travel expense templates and support documentation for strong audit trails.
Leverage AI tools to improve efficiency in reporting, documentation, and process improvement.
Conduct traveler readiness reviews and proactively monitor changes to minimize unnecessary fees.
Facilitate recurring operational meetings, prepare issue logs, and support continuous process improvement.

Requirements

What you’ll need

Minimum of 5 years of experience providing travel support in a federal government or government contractor environment.
Strong working knowledge of the Federal Travel Regulation (FTR) and federal travel policies.
Advanced proficiency in the Electronic Travel System (ConcurGov), including creation and management of complex authorizations and vouchers.
Advanced skills in Microsoft Excel for data tracking, analysis, and reporting.
Excellent written and verbal communication skills, including experience creating and delivering professional presentations.
Demonstrated ability to handle high-volume work with exceptional attention to detail and discretion.
Strong organizational, time management, and customer service skills, with experience supporting senior-level executives.
Proficiency using AI tools (such as ChatGPT, Microsoft Copilot, or similar) to enhance productivity.
Bachelor’s degree in Hospitality, Business Administration, or a related field (or equivalent experience).
3–5+ years of experience in travel program management or a similar role.
Demonstrated ability to work independently and as part of a team in a fast-paced environment.
Ability to support federal compliance requirements (PII, security standards).

Benefits

Comp & perks

comprehensive and generous benefits package